CoverStory
HR ThatReally Works! It’s the most wonderful time of the yearagain! No, not because it’s tax season. It’s timeto honor this year’s 10 most outstanding HR departments! |
General Excellence: SAS Institute
Inc.
By Charles Fishman
SAS Institute isn’t an employer — it’s aprovider. Employees don’t have to worry about balancing work and life becausethey’re one and the same.
Competitive Advantage: Jamba Juice
By Brenda Paik Sunoo
In the come-and-go food industry, Jamba Juice hasfound recruiting and retention strategies that can squeeze out winners from adry labor pool.
| Innovation:Jellyvision By Kelly Dunn Jellyvision was growing so fast it didn’t have time to consider HR –until employees asked for it. Then they used their creative edge todevelop HR that is equally creative. |
Financial Impact: IBM
By Gillian Flynn
HR at IBM suffered drastic cutbacks. But the remaining department developed acall center that saved $180 million dollars for ol’ Big Blue.
Global Outlook: United Nations
By Brenda Paik Sunoo
A diverse group of professionals bring staff development issues to the top ofthe United Nations’ list of concerns.
| Partnership:Connecticut State Department of Education By Nancy Wong Connecticut’s Department of Education fought to improve the schoolenvironment and bring cooperation to the labor-management relationship. |
Managing Change: Bayer Consumer Care Division
By Jennifer Laabs
The HR team at Bayer’s Myerstown, Pennsylvania,production facility initiated a process that helped the plant become moreprofitable.
Service: QUALCOMM
By Samuel Greengard
QUALCOMM offers a range of online training coursesand college degree programs to employees in five states and Israel.
| Qualityof Life: Patagonia By Jennifer Laabs By providing a culture that supports employees’ passions, Patagoniareaps success and, in turn, supports “green” causes worldwide. |
Vision: GTE
By Charlene Marmer Solomon
The challenge to GTE HR managers was tantalizing:find a credible way to measure HR’s contribution to the business.
HR101
Training
In this month’sissue, HR 101 shows you the problem with skills gapping, and why high-techtraining tools may never be “top of the line.”
Departments
News Angle
— HR Goes Flat at Coca-Cola
— Labor Department PutsStock in Overtime
The Buzz
— Working Wounded: How To Sponsor Employees
— On the Contrary: OnWriting and HR
InfoWise
Caught in the Web of Customer Service
Forté
Training Conference Launches a NASA Move
Legal Insight
Another Look at the Employee Handbook
Your HR Career
Negotiating Pay Raises; To Stay or Go
Crossfire
Can Immigration Solve the Labor Shortage?