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Author: Andrea Siedsma

Posted on May 19, 2012August 7, 2018

Alternative Recruiting Strategies Employed by Companies Vying for Top Tech Talent

Games and media executive Tony Ford prefers the term “hacker” when referring to a programmer or coder.

“For serious engineers who really care about their craft, it’s a good thing to be a hacker,” says Ford, director of engineering for IGN Entertainment Inc., a San Francisco-based media and online entertainment company.

This is exactly the type of “underground” computer whiz IGN is looking for, but so is everyone else.

For some tech executives, the job titles for programmers and coders are used interchangeably, but others contend there is a big difference. Programmers, for example, write computer programs, but also rewrite, debug, maintain and test software and programs that instruct the computer to perform certain tasks to improve efficiency. Coders, well, simply write the code for a program.

No matter what you call them, information technology professionals continue to be in high demand. The war for tech talent has prompted some companies to drop some of the traditional recruitment methods for alternative strategies.

IGN has taken its guerrilla recruitment a step beyond Facebook, LinkedIn and Meetup with its popular Code Foo challenge—a “no résumés allowed” recruitment program aimed at finding extraordinary coding talent regardless of educational background, college degree or experience. The annual six-week program, which was first introduced in 2011, gives aspiring coders with a passion for gaming the opportunity to get paid to learn coding languages and work on real engineering projects while being trained by industry leaders.

Code Foo is a play on words with both the martial art kung fu and a reference to variables in programming. The spelling “Foo” comes from “foobar,” a common naming convention used in programming.

Candidates who impress IGN may nab a full-time job. Out of the 75,000 people who reviewed the 2011 application for Code Foo, IGN selected 30 to participate in the program and hired eight.

Instead of a résumé, Code Foo candidates are asked to submit a statement of passion for IGN and answer a set of questions that test their coding ability. Ranging in age from 20 to 30, only half of the group last year had college degrees in a technical field—and not necessarily in computer science.

“This program is an opportunity for us to find untapped talent that’s out there that may not have the traditional computer education or who don’t have the formal experience as an engineer,” says Greg Silva, vice president of people and places for IGN. “This program is a way to find people who could create applications for our company and who are passionate about our business. We are not concerned so much about their résumé as much as we are about their talent and ability to learn and grow.”

IGN is not only savvy about attracting workers, but also the company has invested time and money in keeping them happy. One way is through the company’s annual Hack Week, a contest that allows coders to show their abilities.

A January 2012 survey by Baltimore-based IT staffing firm TEKsystems Inc. found that 81 percent of IT professionals say the No. 1 consideration when deciding to remain with their employer or move on is the chance to develop their skills. The second condition is career advancements; compensation ranks third.

TEKsystems’ director of recruiting, Marshall Oldham, says IT professionals are attracted by a company’s business focus and culture.

“IGN’s method of hiring makes a lot of sense based on the technology they use,” Oldham says. “A large institution, however, may need to take a different approach if individuals need experience across a large enterprise coupled with strong communication skills and the ability to work with different personalities.”

While technical skills and experience are important, Oldham says most companies are better off finding the right personality and cultural fit.

“Many organizations are looking for developers who understand the business and how they play a role in helping the organization accomplish its goals,” he says. “Some of our customers will at times make concessions on the technical skills if a candidate has strong communication and fits within the corporate culture.”

Oldham says in the dot-com boom of the late 1990s that programmers were wooed with high salaries, big bonuses and stock options. Today, IT professionals focus more on work-life balance and career growth.

“The industry’s top talent always has a number of opportunities they can pursue,” Oldham says. “Many companies are usually successful at attracting IT talent through compensation, but they rarely hold onto them for an extended period of time. If IT professionals are not in a healthy environment where they feel challenged creatively with a runway for career growth, it’s unlikely they will stay.”

Amy Carr, executive vice president of human resources at San Diego-based Internet services and marketing firm Red Door Interactive Inc., says her company has implemented quick, intense hiring strategies for tech workers and also boosted its budget for training and education after they are hired.

Most of Red Door’s 10 programmers were hired through referrals from other employees or by clients, Carr says. A $3,000 bonus adds incentive for employees to refer programmers.

“The two programmers we recently hired had three other offers, so we had to accelerate the hiring process,” Carr said. “During this process we immerse them in our culture and offer them access to anyone in our organization. It feels like they are interviewing us as much as we are interviewing them. One of the programmers we hired told us the office environment was a big deal.”

Tech workers are in such demand that the interview process can’t be allowed to drag for several weeks, Carr says.

“For one candidate, we did an initial phone screening on Wednesday and brought him back in the next day, and then that afternoon he met with people from two different departments,” Carr says. “Then he had a social lunch with the tech team and then we did a detailed reference check. We offered the job to him that Friday night because we had to. We don’t skimp on the process; we accelerate it. Otherwise we would lose out.”

Andrea Siedsma is a freelance writer based in San Diego. Comment below or email editors@workforce.com.

Posted on January 25, 2012August 8, 2018

Mobile Apps for Managers

Executives on the go want to keep in touch in real time with their company and employees. The advent of mobile applications has made that a reality, allowing business owners and professionals to keep tabs on everything from expense reports to important documents to Facebook updates. So what are some of the best mobile apps for business leaders? Here are a few to get you started:

• BizExpense: This iPhone and iPad application helps keep track of expenses and scans receipts on the spot. You can then export the results to an Excel file so that you can sync-and-go at the end of a trip rather than spend the afternoon remembering business lunches.

Cost: Free for the light version of this application; regular version costs $1.99.

• Documents To Go: Ideal for iOS (Apple’s mobile device software), Android, BlackBerry, Palm and Nokia users who need to review and edit documents such as Word, Excel, PowerPoint and PDF files.

Cost: Free; premium version, $29.99

• Dragon Dictation: This iPhone voice-to-text application allows users to dictate documents and paste dictated text into other applications. The Android equivalent to this app is called FlexT9.

Cost: $4.99

• Evernote: Allows users to create voice, photo and text notes that are then shared with workstations. You can also access complex notes created on workstations through the iPhone.

Cost: Free version offers 40 megabytes of uploading per month; premium version, $45 a year and allows 500 megabytes a month

• Foursquare: Web-based and mobile application that allows registered users to connect with friends and update their location.

Cost: Free

• LogMeIn Ignition: Allows users to access their desktop computer from their mobile devices.

Cost: $29.99

• Scanner Pro: This app turns the iPhone’s camera into a simple scanner for receipts, notes and document details.

Cost: $6.99

• Skype: The instant messaging feature works on iOS, Android, BlackBerry and Palm devices and allows you to connect in real time with your team.

Cost: Free; premium version costs $8.99 a month (however, check the Skype website for lower offers).

• Social business apps: Users can create a private social network via Chatter (iOS, Android, BlackBerry) or via Yammer (iOS, Android, BlackBerry, Windows Mobile).

Cost: Free for both, but you’ll need a Web account to use Yammer

• ThinkFree: Designed for Android and the iPhone, this application is a document management and sharing application for groups of people editing and revising documents. It offers Desktop, a set of Microsoft Office-compatible word processing, spreadsheet, and presentation tools.

Cost: Free for iPhone; $21.99 for Android

Andrea Siedsma is a freelance writer based in San Diego. To comment, email editors@workforce.com.

Posted on August 26, 2011August 9, 2018

Securing a Virtual Workforce

Citrix Systems, a Fort Lauderdale, Florida-based provider of virtual computing software, has avoided many of the pitfalls companies have faced with a remote workforce by implementing a solid plan.


Citrix, which has 6,300 employees, has a Web Commuting Program, which provides a comprehensive set of guidelines and eligibility criteria for those who work virtually. Within the program, managers evaluate the position suitability, employee suitability and performance requirements in determining Web commuting eligibility. The guidelines outline the requirements for the employee to maintain a safe working environment conducive to productivity and include tips and tools.


Employees who work remotely are provided with secure systems access. In addition, each employee is required to have a secure Internet connection and paper shredder. All employees also must participate in security training—which is updated regularly—that helps them to consider the best and safest business practices.


“Having the right tools in place is vital,” said Ani Casillas, senior human resources business partner for the online services division of Citrix Systems. “The right tools enable the right mind-set. By giving people company tools and technology that allow for greater communication, access and collaboration, place is less and less relevant for many positions in the company.”


Casillas said one of the many benefits of having a solid telework policy is being able to attract and retain top talent regardless of location.


“It has allowed us to keep very valuable employees as their lives and places evolve,” she said.


Workforce Management Online, August 2011 — Register Now!

Posted on July 11, 2011June 29, 2023

Marriott Hopes to Win With Facebook Game

Marriott International Inc.’s launch of its own Facebook game to attract thousands of potential employees is scoring points quickly.


The novel interactive game, called My Marriott Hotel, was born out of the mega-hospitality corporation’s quest to fill 50,000 jobs worldwide by the end of 2011. And it is spreading rapidly across the globe. The game, which was officially launched June 6, had players from 58 countries within the first 48 hours, including Germany, Hungary, Malaysia and South Africa. That number grew to 99 countries in the game’s third week.
 



Communications consultant Jen Benz also gives the game high marks. Benz, president of San Francisco-based Benz Communications, sees such Facebook applications as the face of the future for firms.


“I think it’s unique to have an organization the size of Marriott to invest in something as dynamic as their own social media game,” Benz added. “Within the next couple of years more companies will realize social media is not an option. They have to be engaging. They will realize that there are tremendous rewards and benefits.”


Marriott’s game allows players to first manage a “virtual” hotel restaurant kitchen before moving on to other areas of hotel operations. Gamers can create their own restaurant, where they’ll buy equipment and ingredients on a budget, hire and train employees, and serve guests.


Players earn points for happy customers and lose points for poor service. Ultimately, they are rewarded when their operation turns a profit. The game can be played in English, Spanish, French, Arabic and Mandarin.


My Marriott Hotel is similar in concept to the highly popular Facebook games FarmVille and CityVille, which have grown to a combined 135 million monthly active users.


Marriott, which teamed with San Francisco-based branding company Evviva Brands to create its game—is the first in the hospitality industry and one of the only companies worldwide to use gaming for talent acquisition and employer brand awareness.


However, several recent surveys show that social media in general are on the rise for company recruitment, marketing and customer engagement. According to public relations and communications firm Burson-Marsteller’s 2011 Global Social Media Check-up, 77 percent of Fortune Global 100 companies are using Twitter, 61 percent have company Facebook pages, 57 percent have YouTube channels and 36 percent have corporate blogs.


Among the Global 100, most corporate social media accounts are used for news, updates and customer service issues, while only 1 in 10 of these companies mention career information or jobs. Burson-Marsteller expects this number to grow as big employers realize the benefit of integrating social recruiting with other social media initiatives.


Marriott spent 10 months developing its Facebook game and Facebook career page. The company declined to divulge how much money went into the project.


“We worked with Evviva Brands and traveled around the world last year to spend time with our associates and talk to them about what they do outside of work, how are they using social media and how they felt about Marriott,” said Susan Strayer, senior director, global employer brand and marketing for Marriott International. “We wanted to uncover some patterns. For example, we found that in the Middle East, Facebook is the No. 1 activity outside of work. That was great fodder for us.”


Marriott, which has 129,000 employees in 70 countries, hopes its Facebook game will help the company become more competitive in regions such as Asia where there is a tight war for talent, Strayer said.


“For example, in China we struggle in the hospitality industry,” she said. “People there want their kids working in a prestigious job. They don’t realize that hospitality can be prestigious.”


While My Marriott gives players a virtual taste of jobs and opportunities, the game is not designed to be part of the company’s hiring process, Strayer said. If players are interested in working for Marriott they can click on a link that takes them to the company’s career site.


Strayer said the company is still working on its Web analytics to determine how the game is affecting brand awareness as well as how many potential employees are clicking on Marriott’s career page from the game. She said it’s too early to determine how many employees have actually been hired after playing the game.


Marriott—which is looking to fill a wide range of positions including cooks, chefs, sales and marketing staff, lifeguards, resort staff, front-desk associates and housekeepers—is targeting potential employees up to 35 years of age, Strayer said. For the younger crowd, Strayer said the Facebook game is ideal for attracting their early interest in hospitality careers.


“We have been spending a lot of time to make sure we’re equipped to pave the future of hospitality,” she said. “Even in a troubling economy, we are still recognized for our service. That’s what’s driving our growth.”


Marriott has been recognized for its customer satisfaction, and continues to earn awards as an employer. It is one of only 13 companies to have made the Fortune 100 Best Companies to Work For list every year since it launched in 1998 and was named one of the Hottest Employers of 2010 by Bloomberg Businessweek.


Increasingly, earning those kinds of awards will require an openness to social media, experts say.


Social media networks such as Facebook help facilitate worker freedom while engaging employees in the corporate conversation, said Polly Pearson, a Boston-based consultant who advises companies on social media at work, reputation management and employment.


But, she adds, a company that launches a Facebook page and advertises games must also give employees the same freedom and capability once they are hired. Pearson calls this walking the talk.


“If a company uses social media to attract potential employees but it doesn’t allow any social media use within the company, then it has damaged its brand,” she said.


Marriott walks the talk, Strayer says. The company has social media guidelines for its associates, but doesn’t seek to squelch workers’ use of Facebook and the like. In other words, if and when successful My Marriott Hotel players actually take a job at Marriott, they don’t have to check their social networking identities at the door.


Score another point for Marriott and its cutting-edge game.


Workforce Management Online, July 2011 — Register Now!


 

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