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Author: Jennifer Koch

Posted on February 1, 1999July 10, 2018

Setting, Communicating and Rewarding Goals

Can’t seem to make the connection between setting goals and making them happen? Kevin Gross, president of TRI Inc. in Elmhurst, Illinois, offers some ideas for how to smooth the rocky road between telling employees what you want them to accomplish, getting them to follow through and rewarding their behavior along the way.

  1. Clearly communicate the WIIFM (“What’s in it for me?”) to employees.
    The goal-setter’s agenda isn’t necessarily compelling to the doer. The first thing the goal has to answer is, “What’s in it for me?”

  2. Communicate in actionable terms what the worker or the line person can do to meet the goals.
    All too frequently we leave it up in the conceptual realm: Why don’t we increase sales? Why don’t we make it the year of the customer? You have to specify the behaviors that actually make those goals happen. When you see someone doing those behaviors or they’ve changed what they’re doing now from what they did before in response to the goal, you need to immediately recognize and reinforce that. That means linking praise close to the behavior.

  3. Immediately recognize behaviors that support company goals.
    Frequently, line managers don’t look for the behaviors and they don’t recognize them. Accordingly, the behavior doesn’t get reinforced, which is the bad business outcome. The personal outcome is that the individual who’s changing and trying to do a good job gets no validation and feels that nobody cares about him or her-you just ask the person to do more work, which totally undermines the whole achievement of the goal.

  4. Marry the work ethic with the employee’s worth ethic.
    Help each employee to understand why he or she is important and how he or she makes a difference. Unleashing the potential of people is easy because everybody wants to be great. Notice what people do and tell them the impact it’s having on your organization.

  5. Celebrate or stagnate.
    If you don’t acknowledge good behaviors, you’ll get a stagnant, lifeless result.

  6. Ask people how they like to receive acknowledgement before the work is done.
    People will see that you cared enough to ask. It sets a stage for people to do a great job.

Workforce, February 1999, Vol. 78, No. 2, pp. 82.

Posted on January 1, 1999July 10, 2018

Overload What’s Causing It, and How to Solve It

Workloads never set out to hurt anybody. But doesn’t it seem like over the past couple of years, someone named “Mr. Overload” muscled his way into all of our workplaces, sat down in our chairs and took over our lives? Both the increased speed and complexity of work these days is leaving everyone from the executive suite to the factory floor throbbing from a massive migraine just trying to get all their work done.


Why this has happened, and why no one seems to be talking about it intelligently, let alone doing something constructive about it-is even more puzzling. Overwork is a human resources management issue, and Workforce is taking a close look at the problem, how we got here and what you can do about it.


What’s causing overwork and why is it a problem?
You guessed it. Most employees don’t just sign up to get overworked because they enjoy it. Economic, technological and business factors such as downsizing, the skills shortage and low unemployment have forced those American workers who were left sitting in the hot seat to give 150 percent (or more) just to stay on top of their workloads. Now, U.S. business leaders have come to expect and rely on this accelerated pace. What were once considered crises-mode workloads have now become business as usual. After all, the more people get done, the more our companies profit, right? True, the United States certainly is enjoying economic nirvana, but at what price? Collective burnout? Of course, burnout isn’t new, but what is new is the way in which job overload-causing burnout-has elbowed its way into most of our work lives, sometimes without our even realizing it’s a problem.


Take Jennifer Johnson, for instance. Johnson, who’s now the principal strategist for Johnson & Co. in Santa Cruz, California, is a classic example of a fast-tracker who was headed for burnout, but jumped off the train before she crashed. “I was a corporate warrior for about 15 years,” says Johnson. “When I first left college, I immediately began working 80-hour weeks in my first job at Novell in Provo, Utah.” As a 22-year-old editor, she turned the company’s in-house newsletter into an international consumer magazine that Novell sold three years later to The McGraw-Hill Companies for $10 million. She recalls nights when she’d stay at the office until 2 a.m., and was back in the office by 8 o’clock the next morning. “I realized it was the dues-paying time of my life and I actually thrived on the fast pace,” Johnson admits.


After she took a job in advertising at another firm, got married and had kids, the pace became dizzying. She vividly remembers her breaking point 19 months ago when life and work clashed in the extreme. “My husband Scott, who headed the marketing function for one of 3Com’s international-business units, was returning from a trip to Japan. The plan was for me to hand off the kids to him at the airport, and then I was going to catch a plane for the East Coast.” It turns out her husband’s plane was 20 minutes late. The moment he arrived, she threw the kids to him and sprinted to her own plane, luggage in tow.


“People can’t fend off work as easily anymore. And the fact that it ‘isn’t your job’ just doesn’t cut it,” says Bridges. Companies need to take stock of where they’re at with workloads.


In flight and exhausted, Johnson found herself writing a resignation letter. “I was laughing out loud as I wrote it because it was so obviously what I needed to do,” she says. Johnson then started her own company-a virtual marketing organization that teams 17 contractors, mostly women, from across the country. Many of them were as desperate to balance their lives as she was. “I saw a lot of women who were forced to make the choice of either working or taking care of their families because their companies wouldn’t be flexible,” says Johnson. “I’m now seeing a world in which employees, after being downsized and rightsized, are turning the tables and they’re my-sizing their jobs.”


Workers who feel trapped in jobs in which they’re powerless to do something about it tend to burn out faster. Ironically, those employees who are in fast-track careers are often the first ones to crash and burn, according to Beverly Potter, a workplace consultant and author of Overcoming Job Burnout: How to Renew Enthusiasm for Work (Ronin Publishing, 1998).


Although Johnson admits when she was a 22-year-old she actually liked being what she calls a “fast burner,” it wore her out after a while. Right before she left Novell the second time (she returned there after the ad agency job), she asked to be able to telecommute two days a week. “It really surprised me that they were unwilling to let me do that, even though they’re a technology company,” says Johnson. She found during her second maternity leave that she often got a lot more done working at home than when she was in the office-and having to contend with meetings, interruptions and mountains of extraneous information. “If HR and business line managers could start thinking outside the box about what really needs to get done, I think it would help relieve a lot of people’s workloads.”


Keeping pace, productivity and priorities.


Sure. Johnson is a poignant example of work overload. But the problem is that the Jennifer Johnsons of the world are becoming the norm, not the exception. The pace of work could be compared to an insidious weight problem. Like extra pounds, the extra minutes at work turn into extra hours, until one day you realize you never see daylight-or your waistline. Work consumes your life. It’s always a challenge for companies to get the right balance between expectations, performance and productivity, and workers feeling like they’re contributing and challenged, but not sucked dry.


Lonnie Golden, a labor economist at Pennsylvania State University, located in Media, Pennsylvania, notes that recent research shows that weekly work hours are, indeed, on the rise-but the increase is unevenly distributed among manufacturing workers as opposed to service-sector workers. For example, overtime in U.S. manufacturing industries averages about 4.7 hours per week, and it’s more than five hours in durable goods industries. Those figures, the same for 1996 and 1997, were all-time highs since such things began being recorded in 1956.


And the trend toward making fewer workers do more work continues most notably in unionized environments. “Employers are attempting to force more labor out of their current employees rather than creating new jobs. That’s the bottom line,” said Jim Grossfeld, a labor consultant, in an Associated Press article in November 1998. Union leaders cast mandatory overtime as a family values issue, arguing that it robs parents of time with their children and strains marriages. With workers already complaining during relatively rosy economic times, there’s concern that the problem could grow worse during an economic downturn. For example, late last August when 35,000 members of the Communications Workers of America struck U.S. West Communications, based in Englewood, Colorado, their complaints included forced overtime that frequently meant 60-hour workweeks. The settlement included a cap on mandatory overtime at 16 hours per week in 1999, and eight hours per week beginning in 2001.


It’s interesting to note that U.S. labor law doesn’t limit the number of work hours as long as companies pay overtime for hours worked. But, by the way, we all know that means we have to compensate nonexempt workers for overtime. Exempt workers are on their own when it comes to negotiating higher pay for higher productivity or stronger business performance.


If we can call it the bright side, all this overtime is helping push the recent surge in American workers’ productivity. After growing at a brisk 2.9 percent annual rate in the 1960s and early 1970s, productivity slowed to a miniscule 1 percent from 1974 through 1995. Since then, it has been growing at around a 2 percent rate. That growth has led some economists to speculate that the economy has embarked on a new era of productivity growth, driven by computers and other high-tech innovations.


With the influx of technology, such as cellular phones and the Internet, workers are wired to the office 24 hours a day and are expected to achieve mind-boggling workloads. The Associated Press reported last May that the average business manager receives 190 messages per day. “Many incoming messages today, unlike 20 years ago, demand a response,” says Dan Wiljanen, vice president of human resources at furniture maker Steelcase, based in Grand Rapids, Michigan. “Today, you have to answer that voice mail or e-mail, so there’s added pressure.”


Overtime in other sectors, such as the service industry, can’t reliably be tracked because part-time workers skew the numbers. For example, a November 2, 1998 article in The New York Times describes how part-time work is often now considered 35 or 40 hours a week. According to a 1997 study conducted by the Families and Work Institute, a nonprofit research group in New York City, the average workweek for a professional has stretched in the last 20 years to almost 48 hours from 45. “The complicated issue is: If a full week is 60 to 80 hours, what is part time?” Ellen Galinsky, president of the institute, was quoted asking. Indeed, our idea of a workweek has become blurred over the years.


Workforce reported in “Working Smarter” (June 1993) that 95 percent of employees were working more than 40 hours a week, and our advice to HR execs back then was that they ought to start rethinking workflow and prioritizing tasks to boost productivity and morale. Those are still good solutions. The problem is few companies implemented them. Now the overwork problem has spiraled further out of control, threatening to suck the life out of workers, and workers themselves out of the workforce. Hundreds are quitting Corporate America daily because they’re tired of the empty promises about companies helping them “balance their lives.” The HR questions are: Have jobs grown too big for most workers? And what are companies really doing about it?


Reengineering jobs to fit employees.
One of the running jokes at Redmond, Washington-based Microsoft Corp. is you can work any 18 hours a day you want. Although it’s well known that Microsoft employees reap hefty rewards for their intense productivity in terms of comp, benefits, stock options and the like, making overwork the corporate requirement can have its drawbacks. Many companies recognize the problem, and many think they’ve already solved it. But they should take another look at their solutions.


According to Terry Alan Beehr, professor of psychology at Central Michigan University in Mount Pleasant, Michigan, and an authority on organizational psychology, job stress is too often treated with medication or counseling rather than by making changes in the workplace and in workloads. Managers often are guilty of throwing work/life programs at workers or sending them to an Employee Assistance Program (EAP). In Psychological Stress in the Workplace (Routledge, 1995), Beehr says managers make the mistake of resisting organizational change instead of altering the source of job stress, such as long workdays, technological advances, work overload and role conflict-having two or more tasks that are incompatible.


William Bridges, founder and principal strategist at William Bridges & Associates, a Mill Valley, California-based consulting firm that provides resources to organizations and individuals in transition, purports that jobs as we know them are going away. Bridges, who’s the author of JobShift: How to Prosper in a Workplace Without Jobs(R) (Addison Wesley, 1994), notes that we’re already in what he calls the throes of having a “dejobbed” work environment in which the lines between jobs have become blurred. “In the old days when people had very clear jobs, work-to get into your in-box-had to fall squarely into the category of your job description,” Bridges explains.


Not so any longer. At Job Boss Software in Minneapolis, the company’s CEO, Ed Booth, has been quoted saying their workers “are like a volleyball team because it takes three hits to get the ball over the net, and it doesn’t matter who hits it.” Now, as companies move away from traditional job descriptions to having more flexible, cross-functional teams and employing more free agents, it gets less clear whose work any given project or task really is. “Because if it isn’t clear whose work something is, it can be given to anybody, including the people who already are overworked,” says Bridges. “People can’t fend off work as easily anymore. And the fact that it ‘isn’t your job’ just doesn’t cut it.”


These ideas aren’t just nice ideas to help workers feel not so stressed out. We’re talking about boosting productivity through scheduled breaks in the work schedule.


Companies need to take stock of where they’re really at with their workloads and how those workloads piled up to where they are today. “This is a time when work needs to be trimmed just as firmly as the workforce has been trimmed,” says Bridges. He explains that companies have cut people out of the workforce (downsized) with razor-sharp accuracy, but haven’t trimmed the workloads of the people who’ve remained with the same vigor. As a consultant, he has noticed there’s a great deal of unnecessary work being done in U.S. companies. “Justifying work is very important,” Bridges adds. It’s a matter of figuring out what work is necessary and what isn’t. It’s essentially reengineering workloads. “I know that reengineering has a bad name,” says Bridges, “but we need to take a close look at what we’re making workers do.” However, unlike reengineering, he says this is something workers themselves have to be very involved in.


For example, the HR leaders at Merck & Co., the giant pharmaceutical company based in Whitehouse Station, New Jersey, realized after hearing workers’ complaints about overwork, inadequate training, schedule changes, poor new-hire screening and lack of communication, among other things, that they needed to respond-quickly. In a major work redesign effort, Merck’s management team assigned employees to teams that were devoted to solving these problems. Work was analyzed, dissected and reorganized so that workers felt like they had more control over their workloads and schedules. “We focused on the things that are really important to our customers,” says Michelle Peterson, senior director of work/life flexibility, who oversaw the effort.


In one area of the company, payroll employees weren’t happy with the large amount of overtime they had to put in. During a series of meetings, team leaders realized that most of their work was more critical earlier in the week than toward the end of the week. Solutions included reducing peoples’ commute time by allowing them to work at home more often, and giving them compressed work weeks. They provided technology so payroll workers could input data at home. Solutions to the most difficult problems were implemented within three months and turnover slowed from 45 percent to 32 percent, and is still dropping. In addition, overtime costs and absenteeism plummeted. And for the employees, overtime and commute time were slashed.


HR managers should also be willing to suggest that managers outsource tasks that are unnecessary, or could be done more effectively by a third party. “Who should do the work?” is the question every manager should ask about every bit of work. “And you may find some of the work could go outside, and you readjust what’s left so it isn’t so overwhelming,” says Bridges.


Dell Computer Corp.’s direct-to-customer business model, for example, takes outsourcing to a new level. The firm doesn’t just outsource a few tasks; it actually turns over three-quarters of its work to non-employees, particularly field service and manufacturing. Still, the firm employs 20,800 people in 42 countries. “So Dell isn’t just outsourcing in the sense they’re having trouble with a certain process so they got rid of it,” explains Bridges. “They’ve designed a new kind of organization in which the majority of the work is done by people who work for other companies.” It’s the concept of work distribution.


Dell started the company organizing work this way. However, it’s more difficult for older companies to follow this model because it can mean layoffs or downsizing. Instead, some companies are beginning to look at how they organize jobs and roles throughout their organizations. Many are moving toward putting jobs into job families or roles.


For example, the Massachusetts Housing Finance Agency (MHFA), located in Boston, recently embarked on a comprehensive, strategic planning process to see whether the services they’re providing to their customers are still relevant. They discovered during the process that they needed a new overall HR strategy that would result in a flatter, more flexible system. Previously, they had 400 employees and about 390 job descriptions. “We’re also victims of fewer people and increasingly more work to do,” says Frank Creedon, MHFA’s director of corporate planning and development. They didn’t get rid of job descripions, but did come up with five roles or “impact groups” throughout the company (such as business leaders and individual contributors) and eight core competencies they see as most significant that those people need to accomplish. By focusing on what’s important, they’re starting to eliminate extraneous work.


Focus on what’s most important.
According to an article in the Salt Lake Observer in October 1998 called “The Zen of Managing Transition,” one expert reminds us that you get what you focus on. Nancy Garbett, president of Transition Management Inc. of Salt Lake City, tells us this age-old idea has roots in quantum physics and cybernetics. “It’s actually been proven in physics that what you focus on is what you get,” Garbett says. “What happens with the brain is that once there’s a compelling image of a desired outcome, the brain will give constant and corrective feedback-automatically and unconsciously-to keep us on track to that outcome.” The idea is: Don’t have just a flashlight on the goal, put a floodlight on it.


Bridges has observed that there are leaders and managers who take advantage of their powerful positions by telling workers to do things that really don’t make sense. “It’s the Dilbert(TM) syndrome, in which a manager says, ‘Do this,’ and the workers know it’s ridiculous,” Bridges quips. These days, in a 24-hour-a-day, global marketplace that moves faster than the speed of e-mail, it’s important for HR managers to help their firms’ management groups figure out what’s most important to get done.


For example, this strategy has been a big focus at San Francisco-based AirTouch Communications Inc. this year. Tracey Borst, who heads the firm’s HR team, says although she hears rumblings about overwork from time to time, the “noise level” about it hasn’t gotten in the way lately. To nip the problem in the bud, the senior management team has been trying to get better at prioritizing work throughout the company by letting employees know which company goals are most important. “Even if we had all the money in the world, we still wouldn’t have enough people and would have to let some things fall by the wayside,” says Borst. “There’s a limited number of resources to maintain customers and to create new products, so you have to focus on what’s most important and create a balance.”


According to predictions about what will be important in 1999, Flexible Resources, Inc., an employment and consulting firm based in Bloomfield, Connecticut, that specializes in providing flexible staffing solutions at the professional level, predicts employers will focus less on head count and more on employee output. To get more out of people, they predict managers will have to invest their resources in making sure employees get the most out of existing technology. Where appropriate, they’ll redistribute workstations or components to ensure they’re used to their full potential. Next, they’ll step up efforts to boost productivity by using technology in new ways, such as equipping their remote workforces with laptop computers and cell phones.


These are things some top companies have already done. Says John Sullivan, head of San Francisco State University’s HR management program, “I know of the overstressed world, but I don’t find it in the top HR departments anymore.” Sullivan says the better firms with world-class HR like Hewlett Packard (HP), Sun Microsystems, Cisco Systems and Intel have already overcome much of that “do more with less” stress. “Much of it was overcome in the reengineering cycle we all went through two to four years ago, and the rest is being done through the use of technology that allows us to ‘do more with less.’ Sure, people still work long hours, but the stress levels have been reduced by using intelligent HR practices combined with technology. Turnover rates at the top firms (HP being the leader) are below 7 percent, even in the highly competitive Silicon Valley,” he notes.


Still, even with all the tweaking of processes and technological advances, why is it that companies are scrupulous about maintaining their inert equipment, but don’t pay as much attention to giving their human assets workload tune-ups? Machines regularly get oiled, cleaned and tuned. But when it comes to workers, we just expect they’ll handle ever-increasing amounts of work without regard to regular check-ups. The human person is capable of a lot-probably much more than we can even imagine. But it seems we need to consider some age-old rules about human capacity along with some enlightened new ideas about how to work-and how not to work-in order to produce at the top of our game.


Think “balance.”
“Back some time ago, we used to say that some of our job roles here weren’t unlike taking a drink from a fire hose. They were just overwhelming,” quips Wiljanen, Steelcase’s top HR leader. “The question is: How do we go about coping with the stress?” Last year, when Wiljanen’s HR team sent out its first-ever, 18-question employee survey, it asked to what extent workers feel there’s balance between their work and family lives. Wiljanen says the survey got a middle-of-the-road score that told him workers could really use more balance. “So we know that’s an issue, and it may become more of an issue down the road. We want to think proactively about what we can do to relieve some of the stress and strain,” says Wiljanen.


The HR team is continuing to experiment with workspace design that addresses how to get work done in a less stressful way. The company is experimenting with an open plan with no private offices. It has a rule that no one can schedule meetings between 8 and 9 o’ clock. “The idea is to keep that hour open so people can talk and catch up,” says Wiljanen. The furniture is more like what you’d find at home and almost invites relaxation. There’s even a large fishtank in the common area that workers like to congregate around. “We put things in the environment to almost cause people to take a deep breath and recognize there’s more to business than meeting after meeting,” he adds.


And the top management team at Steelcase has just embarked on another two-year experiment called “Fit For Life” to see the impact of fitness and health on executives’ performance and feelings of well-being. “We’re starting at the top because we think the top managers need to model these behaviors, and we’re trying to change the norms around the organization. The idea is to give people permission to take a break in the middle of the day, or at the beginning or at the end of the day, two to three times a week,” he explains. The company wants to make it part of the natural workweek to go to a local fitness center or to jog. “And we think that will have an impact on the stress people feel,” Wiljanen adds. Steelcase seems like it’s on the right track to a kinder, gentler-and perhaps more civilized-way of working.


“What we need most of all is a way of living and working that offers real solutions to the do-more-with-less, do-less-with-less, do-more-with-more conundrum,” says Let Davidson, in his book Wisdom at Work: The Awakening of Consciousness in the Workplace (Larson Publications, 1998). Davidson is a global corporate consultant and leads seminars on empowerment, stress, change management, and personal and spiritual development.


“This is a dilemma that can’t be fully resolved by day planners, working smarter, better computers, more bandwidth, elaborate networking or even 30-hour workweeks.” He offers the more spiritual approach of being and doing called “flow.” We’ve all heard of “going with the flow.” This is much like that. It’s when people are “fully present, inwardly quiet and absorbed in the work.” The idea is that instead of loading ourselves up with details and massive amounts of input, we need to step back and allow our inherent potential and creativity to be released so we can make our full contribution in our work and to one another.


Easier said than done? Perhaps. But Ron Rosenberg, president of QualityTalk, a Raleigh, North Carolina organization devoted to helping companies successfully implement change to improve performance and effectiveness, has ideas about how to get more balance in our work and personal lives. These ideas aren’t just nice ideas to help workers not feel so stressed out. They’re necessary solutions for employees who’ll reach a breaking point from overwork if the problem isn’t addressed sooner rather than later. We’re talking about boosting productivity through scheduled breaks in the work schedules, not just giving people more downtime. Just as there’s an ebb and flow to life and cycles in nature, there should be cycles to people’s workloads.


  • Here are Rosenberg’s suggestions:
  • Vary the workloads of each individual.
  • Rotate people on assignments.
  • Set a time for individual and group rejuvenation.
  • Give people a time out-both on the job and off the job (i.e. vacation).
  • Give sabbaticals after five years or so.

“The concept is active inactivity,” says Rosenberg. “Take time to just sit on the porch and watch the grass grow.” People tend to get their best ideas (read: solutions to problems, including those at work) when they’re not even consciously thinking about it.


When you come right down to it, perhaps we can’t prevent “Mr. Overload” from coming to our offices altogether. But we can learn to work with him more consciously and intelligently. There are some new tools and ideas HR professionals can use to alleviate the work overload problem. Recognizing the problem exists and that it can be destructive is a good first step.


Workforce, January 1999, Vol. 78, No. 1, pp. 30-37.


Posted on December 1, 1998July 10, 2018

iThe Leading Edge-i-Be an HR Advocate

As vice president of human resources for VF Corp., the world’s largest publicly held clothing manufacturer of such labels as Wrangler&#174, Jantzen&#174 and Vanity Fair&#174, Susan Larson Williams heads the entire HR function for the firm’s U.S. and international operations. Williams had worked as an attorney for Blue Bell Inc., specializing in employment and labor law when VF acquired the organization in 1986. Williams went on to hold several key HR positions at some of VF’s divisions before being elected to her current position two years ago. Here, Williams describes her transition from law into HR, and how she leads her HR team with a sense of diplomacy and team cohesiveness.

How would you describe your leadership style?
I have a very diplomatic leadership style, meaning I try to listen closely to different perspectives and ideas, and build consensus with regard to HR decision making. And if that’s not possible, I’ll make the tough decisions. But I believe that leading by consensus and with diplomacy, you really get the support of the people who are involved and they feel like they own part of it.

What’s your vision of a good HR leader?
To be a good leader in any area, but particularly in HR, you have to be trustworthy and respect the confidentiality of everyone — from senior people to lower-level people. And a leader should be a positive, enthusiastic individual because there are a lot of issues that can drag you down day to day in our quickly changing world. So I think an HR leader needs to be more positive than your average leader, and be able to maintain that optimism for the future — especially when you’re downsizing or closing plants or things like that which negatively impact people.

Do you think you measure up to your ideal?
I think I have a good aptitude for prioritizing the HR issues, involved with moving production offshore, closing plants, change and growth issues. I’m also able to hire and retain the right people for key positions in a new, skill-set type of world. As a leader, they look to me to set the HR organization’s priorities.

How do you set priorities for your HR group?
I’ve committed to my HR group that I’m going to be a human resources organization advocate companywide. I think the importance of the HR organization is often underestimated in companies. The senior HR person should be an advocate for the whole organization, meaning the person will promote the accomplishments of the organization. I sit on the company’s senior decision-making committee. So there’s support there, but I always make sure I’m an advocate presenting to them with people throughout the organization.

How do you cultivate yourself as a good leader?
Every six to eight weeks, our senior HR leadership group meets at different sites throughout the company. We make sure we’re away from phones and faxes and all that, and we spend two days just prioritizing HR issues. One of my big questions a year and a half ago was how could we be more strategic — not just talking about merit increases, comp. stuff and basic benefits, but seeing how we could support the changes that are going on here. We set the dates together and it gives us six times a year to focus on senior HR leadership issues.

When did you decide you needed more focus on HR leadership issues?
We started these meetings in April 1997. I had been in this position about a year, and was struggling with the fact that the HR group didn’t report to me directly. [Most of the HR leaders in each of VF’s divisions report to leaders at their own locations — although Williams is responsible for the overall HR organization and direction.] And although many of us have worked together for years and I can be a leader and drive decisions, I wanted VF as an organization to know that there’s this senior team of HR people that leads HR decisions.

It has been really great. We set up task forces to work on the issues we identify. Senior managers will say, “Will you present this to the HR council?” They like the fact that the senior HR people are in agreement on all these issues and that we apply programs throughout the company. Previously, there was a lack of coordination in the HR organization at the higher level, and I just felt like it was needed.

Can you describe a leadership challenge you’ve had that strengthened an area you didn’t realize you were weak in?
I think it’s learning to delegate. If you’re an achiever and a leader, you’re used to driving things and making things happen. But sometimes in team environments, things don’t happen as fast as I’d like to see them happen. I think sometimes I can be impatient. Knowing that, I just watch for it to make sure it doesn’t come through. Sometimes I’ll just do things to get them done. So maybe I could be a better delegator. It has been a weakness in this senior position because I can’t do everything, but sometimes I try to.

Can you describe any leadership challenges you’ve had?
What’s a huge challenge in both positive and negative ways has been the movement of our production offshore. The signal that sends to domestic employees, having to close domestic plants, isn’t easy. Conversely, having to start a plant in Mexico literally from the ground up was a huge HR challenge, and it was a time when HR was looked upon as being the experts. Yet we had only domestic-based HR people initially. So it was a gap in our skill set to have international experience. Having pressure on the organization to downsize in one area and then grow in the other hasn’t been easy in a lot of ways.

What have you learned from those experiences?
It may be a common thing, but just be prepared for change and realize that change is here to stay — no matter what that is.

What do you think is important for HR people to think about with regard to HR leadership?
Lately, I’ve been comparing the HR leader of 10 years ago to the HR leader now. Going back 10 years, you see an entirely different kind of HR leadership. That’s positive for the HR organization because I think employees today are more demanding, and therefore, it’s given HR an opportunity to get closer to employees and be recognized by senior management as having a key role. Whereas 10 years ago, HR leadership was just kind of a paper-pusher role, but the new HR leader today has to be much stronger in leadership. I don’t think a senior HR person had to really lead 10 years ago. So maybe HR leadership in the past was kind of a misnomer. I feel like senior HR people really have to lead today. And that’s a challenge I thoroughly embrace.

Workforce, December 1998, Vol. 77, No. 12, pp.21-24.

Posted on November 1, 1998July 10, 2018

Loyalty Is a Two-way Street at D.A. Stuart

To hear Mike Agase talk about loyalty at his firm, you’d think he was talking about his extended family, not his workforce. Agase, the HR manager for D.A. Stuart, a 130-year-old, German-owned, specialty chemical firm based in Warrenville, Illinois, says loyalty at his company is high — more than 50 percent of their 250 U.S. employees have worked there more than 10 years. Some boast tenures of 20 years or more. That’s pretty intense devotion in today’s noncommittal business world.

Although the organization already has high loyalty, its management team is continuously revamping things to keep that commitment strong and has made some very conscious decisions around staffing, development and culture — and its HR mission in relation to those areas — that have resulted in both long-term and short-term successes. For example, over the past couple of years, the company has focused on retention, not just recruitment, and has reduced its turnover rate by 50 percent from 15 percent to 7 percent. “The way we’ve done that is we’ve really made a great effort to treat people with tremendous respect,” says Agase. “We take a genuine interest in the people who work for us.” And that company interest ranges from the professional to the personal.

On the development side, the firm encourages employees — many of whom are chemists and scientists — to direct their own careers, and get company help to do so. “We find out what people want to do, and try to find ways to develop them to do those things,” says Agase.

Along the communication line, he says the company has recently started paying more attention to communicating better. Senior managers realized people need more information about the big picture. “Now we’re educating our employees more each day on what we do, how we do it and what we need to do to be as successful as we can,” Agase explains. “And they need to [know] this isn’t just a place to come to work, but it’s a place to come to succeed.”

The HR team has built a feedback and evaluation system — beyond the performance review — in which employees provide feedback after each project or each work cycle about how the project or process went. They talk about what went wrong, what went right and the changes they’d suggest making to help the process go more smoothly the next time. “In the teaming environments we get involved in, we need feedback to constantly tweak and improve what we’re trying to do,” says Stuart. “And we need them to evaluate how our business vision is going.”

And they’re communicating better with workers one-on-one. Their people needed to know that their contributions do make a difference. Managers are encouraged to sit with workers at least 15 minutes each week to have meaningful dialogue. “It’s a lost art,” says Agase. “People want to know if they’re doing a good job. They need to know they’re special and that their efforts are appreciated.” This strategy has painted a portrait of employee satisfaction. Proof of that came two years ago when the firm moved its headquarters to a new $6 million facility 20 miles from where it used to be. All but one employee decided to stay with the firm after the move.

So, how does D.A. Stuart compete with the Amocos and Chevrons of the world for talent — and keep them? “I really believe our advantage is that we’re a family,” says Agase, realizing it sounds like a cliche. He adds that it all starts at the top: “My boss, Jim Castle, president and CEO, is a very people-oriented person and cares deeply about the employees of this company and their families. And we don’t just say we care. We prove it.”

Workforce, November 1998, Vol. 77, No. 11, p. 38.

Posted on November 1, 1998July 10, 2018

These Kids Today Commitment Just Aint What It Used to Be — with Good Reason

Many managers say Generation Xers (the post-baby boomer generation born between 1965 and 1977, comprising 52 million Americans), and Generation Y (those who come after Xers — born between 1978 and 2003) aren’t committed to their companies, and that the younger kids are only in it for themselves. But it depends on how you look at it. According to the “1997 Workforce Commitment Index” study by Chicago-based Aon Consulting Worldwide Inc., Gen Xers do show high levels of commitment to their companies.

“It may seem like Xers don’t want to pay their dues, but this is what makes Xers so amenable to the kind of day-to-day value-adding relationship most employers want from their employees,” says Bruce Tulgan, author of several books focusing on Generation X, and the founder of Rainmaker Thinking, Inc., a New Haven, Connecticut-based research, training and consulting firm. “Of course, Xers think, learn and communicate differently from those of other generations, but this is also what makes Xers so comfortable with information and technology.” And that’s a highly needed skill in today’s information society.

“Organizations ought to stop beating their chests about this and ask why new employees don’t have that same loyalty and commitment older workers had and what their companies ought to do about it,” says Eve Luppert, author of Rules for the Road: Surviving Your First Job Out of School (Perigee Books, 1998). Luppert, now based in Seattle, logged 15 years in senior level HR for such firms as Chiat/Day Inc. and ConnexT Inc. before becoming a writer and consultant. Luppert says there are several reasons why younger employees aren’t committed to their companies. “This is truly a television generation, and not since Lou Grant was Mary’s boss have we seen a reasonable, compassionate manager on prime time,” Luppert says. She points out that new workers were growing up with parents who often lost their jobs to downsizing and cutbacks. Their parents’ worlds were tempered with fear and the loss of the family’s livelihood. “Young workers don’t believe their companies when they claim to be a family. These kids know better. Younger workers understand management’s loyalty lasts only as long as financial statements make it possible,” she states. “The new workers have quite rightly placed their first loyalty to themselves and their own careers.”

Luppert asserts that if companies are honest with themselves, they know a promise of security and a gold watch is a relic of the past. Commitment is always “purchased” by mutuality; if you commit to me, I’ll commit to you. “Now that security is no longer the wage for commitment, organizations need to offer something else,” she adds.

She suggests that in the Information Age, the new worker is looking for:

  • information and continuous learning opportunities

  • companies that devote time and money to socially responsible causes
  • merit awards (of money, time or training) for good service.

“I’ve got a 16-year-old and a 14-year-old, and they see the world very differently from me, a baby-boomer,” says Jim Krefft, senior vice president of Six Sigma Qualtec, a consulting firm based in Scottsdale, Arizona. “They’re just not going to work in a place that they don’t believe in. My son has already announced, ‘I’m never going to be in a deadhead job.’” Krefft says these young people are looking for organizational cultures that are amenable to a broad degree of what he calls “vibrant diversity” — a higher level of inclusion than we’re experiencing now in the workplace. It’s an out-of-the-box orientation that transcends even the most inclusive of today’s business cultures — and these younger workers will thrive on it.

Workforce, November 1998, Vol. 77, No. 11, p.36.

Posted on November 1, 1998July 10, 2018

iThe Leading Edge-i-Leaving a Legacy of Trust

Lillian R. Gorman has spent the past 20 years in human resources. Previously, she was senior vice president of HR at First Interstate Bancorp’s California bank (17,000 employees) which was based in Los Angeles, and then she was executive vice president for the entire company (35,000 employees). Now she’s in the top HR spot at Edison International, where she has headed the department for the past two years. With a degree in industrial psychology, Gorman has a unique insight into building a team and leaving an HR legacy.


Could you describe your leadership style?
I pick people who want to take responsibility for a piece of the action. I want a team to work with me to draw a picture of where we’re trying to take our company as a whole. I want people who share my worries on the various pieces of human resources. What I typically ask my staff is: “What will you go home worrying about for the next five years? What is your legacy going to be for the company? If you were to look at impact measures, not just activities, what short-and long-term markers indicate that you’re succeeding?” So I try to pick people who’ll step up and take ownership in impact, as opposed to people who just think functionally and do projects well.


Do most of the people you hire think about leaving a legacy?
Some do and some don’t, but I find that the people who end up being leadership caliber talk about outcomes, not just processes. Even as early as in an interview, it is a mark of a person who’s really in it for more than a job or a promotion. I find you can sort maturity levels in terms of foresight and leadership capacity. It’s the ability to make a guarantee and stake your career on it. You basically say, “It’s not enough just to be here, take a paycheck and do a good technical job. I really want to make a big contribution to this company through the piece that I’m asked to safeguard, which is the human asset.” People who see the HRrole that way have the capacity to really own a piece of the action on a business team, do a wonderful technical job and bring all their skills to the task.


What kind of legacy do you want to leave in your HR career?
I want to help create a sense of trust within the workforce, increase the confidence and capability of that workforce, and strengthen organizational resilience. In a time of turbulence and change, positive change can best come about in an environment of two-way communication. If there are good give-and-take relationships at all levels in the organization, and management paints a compelling and credible picture of where the company is heading, people are willing to follow and eager to contribute.


What matters to me most is that I embody that sort of spirit and integrity in how I do my job and what I represent to people. Whether in personal employee contacts or through the programs that I put in place, there’s an underlying trust that needs to come through. In leadership roles, and in HR specifically, who you are and how you conduct yourself matters, not from the standpoint of being perfect, but from an underlying sense of integrity and fairness. It’s like being a conscience for the company.


How do you build trust, especially in your HR group?
I build trust by being consistent in the kinds of values and ideas I hold, coupled with openness to other people’s points of view. I try to develop a style that lets other people participate meaningfully and bring their best thinking to the table. I need to allow others to prove me wrong and help me change the course when my assumptions are questionable. Igain access to better ideas and more trust and cooperation if Ilisten well and keep an open mind. When you’ve been in human resources for a long time and dealt with similar employee, management and organizational problems over and over again, you tend to reach conclusions more quickly than you might have earlier in your career. The patience factor is critical to adding value. If somebody brings me a problem they’ve been laboring over, I might see the answer in a second. If I see a quick solution and convey a sense that it’s simple, then immediately Ihave negated their concerns and in effect am saying, “Why couldn’t you see this?” It’s better to really honor people and help them evaluate options to get to the conclusion, rather than just saying, “Look, I’ve seen this 30 times before. This one’s easy, just go and do this.”


How does that translate into being a good leader?
When you get more seasoned as a manager or leader, you realize that coaching isn’t well served by taking an “expert” position too quickly or too much. A good leader or coach listens to a thought process that perhaps he or she has been through a million times, but the others haven’t. It’s being willing to work it through at their speed. Making that initial time investment will enable the person or the team to become more confident and independent in the long run.


Can you tell me of a lesson you’ve learned about leadership over the years?
There have been a couple of times over the years when I, like everyone, had short spells where politics or specific project controversies caused me to wear frustration on my sleeve. Though the signals I sent were quite subtle (e.g., retreating for a while or looking a little less optimistic than I usually do), I was surprised to learn how loudly those signals were read by my team. It taught me that leaders don’t have to be Pollyanna-ish or shy away from talking about obstacles, but they do have to be extra vigilant about letting temporary frustrations harm the work and spirit of the team. And it’s not just what the leader says that counts, it is very much about his or her real passion [for the job]. If you don’t believe in what you’re doing, don’t sit in the senior leadership chair because folks are looking beyond the task messages to connect with a meaningful purpose.


Can you describe one of your biggest leadership accomplishments?
Edison’s HR function was in serious need of revitalization when I joined two years ago, and we recognized that building the strength to be high-impact contributors is a multi-year process. Although we’ve been “cleaning up” and making sure we get our “basics” right, we also took the time last year to thoroughly look at the current state of Edison’s talent and capabilities versus where they need to be in the future of our changing industry. This formed the basis for a formal strategic plan and principles to guide our specific action plans over the coming five years. And we’ve been progressively building toward that vision in our annual key performance indicators. We’re making good strides. It’s not an overnight victory, but I firmly believe that having a centerpost and evaluating it routinely will help us shape our activities and build our HR competencies on a pretty sure footing for the future. Stay tuned. If we’re right, you’ll be seeing it through Edison International’s success in the face of this challenging period of industry restructuring.


Early on in your HR career, did you choose a style of leadership or did it evolve along the way?
My style evolved along the way. I’m an industrial psychologist, and when I first got out of school, I believed there was a true answer to everything. I hoarded my textbooks and thought that if I didn’t know something, I could fake it until I got home, studied my files and have the right answer by the next day. As I’ve aged into my career, I’ve realized there’s no such thing as one perfect answer. There are probably five good answers to everything. Every one of those five is a viable path, and if you work within the culture of the organization, they can each be equally effective. I’ve become more comfortable just relying on my wits and what I’ve learned, and taking things as they come. I no longer have an excruciating sense of insecurity about finding the ultimate truth.


Workforce, November 1998, Vol. 77, No. 11, pp. 27-30.


Posted on November 1, 1998July 10, 2018

Killing the Spirit — One Worker Goes From Committed, To Wanting To Be Committed

There are 30 months that Carrie Pierce would really rather forget. Unfortunately, she can’t. Pierce was the victim of an employment relationship that went terribly wrong — turning from commitment into condemnation. Although she can now joke that she may need therapy to help her put the whole experience into perspective, it’s no laughing matter. While it’s hard to believe that such loyalty lapses are happening in today’s workplace, Pierce’s story provides insight into how employee commitment can quickly sour when the wrong ingredients are poured into the workforce mix.

Pierce had worked in the film industry for years as an independent aesthetician doing makeup, including special-effects makeup. She had owned her own business for several years and consulted with many firms when she was recruited by a cutting-edge, start-up skin-care company (which shall remain nameless at Pierce’s request) that was based in Japan, but had a couple of U.S. divisions. The firm had several thousand employees between its overseas and American locations.

Pierce was first hired as a consultant, bringing all her experience as a makeup artist to bear in letting the firm in on the pulse of the skin-care and makeup industry. Initially, she helped the company design packaging, ran test formulations and consulted on price points. From there, she became the company’s director of education, teaching the growing company’s internal and field employees about the company’s products, customer service techniques and basic company philosophy, and also wrote training manuals.

Later, she was promoted to vice president of sales and marketing, but also handled all the employee-relations issues — even though she had no formal HR title. It was expected that she keep all her old duties, even though she was given executive responsibilities, as well. “When I first started, and even to the point I was promoted to vice president, I was very pleased [with the company],” says Pierce. “At the beginning, they seemed to understand what I was bringing to the company and I saw a great deal of potential. But as I went on, it became clear to me that many people were very unhappy. I’ve never met so many discontented people in my whole life.” One of the biggest reasons, she says, is that the president of her division was a conniving, crooked, underhanded man. “When I finally left, several other people also left and a whole division of the company just collapsed because of this one man’s mismanagement,” she says. Pierce explains that the president, and most of those directly below him, had questionable, often unethical, ways of doing business.

Outwardly, it seemed like the perks and benefits were good. She admits she got a big salary and great benefits. But as time went on, she discovered that another executive in the same position at the firm’s sister company was earning $60,000 more a year than she did — and was doing less than she was. Pierce describes how she brought in several national accounts and designed a marketing plan that went gangbusters — none of which her counterpart did. “I think the attitude was so bad in the company because most people assumed she was sleeping with the boss,” says Pierce. “And everyone talked about it. It’s kind of like a Clinton thing.”

On a management level, the president was completely disorganized and was loyal to whoever was in front of him at any given time, then he’d turn on them behind their backs. He’d keep “dead wood” around because he was afraid to fire people, even though everyone knew who the non-performers were, and resented them.

All the while, Pierce couldn’t believe she found herself in the middle of such a predicament. “It knocked the wind out of my sails for many, many months afterward,” says Pierce. “I don’t know that I’ll ever approach work the same way. It was such a foul, negative environment.”

Pierce now writes industry-related articles in the beauty business and also writes children’s books. “I guess I went from a high-falutin’ power structure to wanting to just sit and draw pictures,” she adds. “I want something cuddly and fluffy in my life.”

The moral of the story is: There’s no substitute for ethical, visionary leadership. Like attracts like. Companies that don’t shape up will see employees shipping out.

Workforce, November 1998, Vol. 77, No. 11, pp. 47.

Posted on November 1, 1998July 10, 2018

Pick the Right People

Under the new employee-commitment deal, it’s becoming increasingly important to employ the right people from the start. Who you pick to work for your company — and who picks you — matters more than ever because, like a marriage, basic compatibility is the basis for commitment. Employers aren’t the only ones who care about the employee investment. Employees increasingly are looking at who their team members are, how you develop and train them, and what opportunities you provide them.

Workers look at the other guy’s skills.
According to the 1998 America @ Work (SM) study conducted by Aon Consulting Worldwide Inc., an HR consulting firm based in Chicago, two of the three best predictors of employee commitment include the extent to which employees believe their co-workers are receiving adequate training, and employees’ perceptions of how well their co-workers’ skills are keeping pace with job demands. On average, respondents to Aon’s survey believe that about 40 percent of their co-workers have skill levels that fall short of what their jobs require. These results are generally consistent among workers with varying lengths of service and in organizations of different sizes. Workers in medium-sized organizations appear to be the most concerned with the adequacy of co-worker skills. Why are workers so concerned about what their peers are doing? The fast pace of work and workplace change has increased the demand for skills faster than the labor market can deliver.

“The reason that translates into importance for selection and assessment is that people want to work on a winning team. And if they believe the HR team is choosing and hiring people who don’t have the skills or attitudes the team needs, people are going to think about going elsewhere to work,” says David L. Stum, president of The Loyalty Institute (TM), an Aon Consulting Worldwide division based in Ann Arbor, Michigan. Even still, employees are generally more committed to their individual team, their boss and their projects than they are to the bigger organization. With the complexity of most organizations these days, workers latch on to the people they see and work with every day. “My director left the company, so there was no real reason to stay,” says one employee anonymously. And another adds: “I am loyal to the people I work with and don’t want to let them down. Changing management and reorganizing groups lowers my loyalty and my performance.”

The right fit saves time and money.
“Getting the right fit is crucial for the employer and the employee,” says Jim Krefft, a senior vice president for Six Sigma Qualtec, a consulting firm based in Scottsdale, Arizona. Job fit is the degree to which the candidate’s cognitive abilities, interests and personality dynamics fit those required by the position.

“When the fit’s right, it’s energizing.” On the flip side, when the fit’s wrong, it’s costly. Says Krefft: “We’ve got a financial-services client who says if it makes a hire [that doesn’t work out], the total cost for the first year is $1.5 million.” That’s a big-bucks boo-boo by any standards. And these types of big financial losses are confirmed by the Santa Clara, California-based Saratoga Institute, a human capital performance research organization, which has done studies that show a company loses about $1 million with every 10 professional and managerial employees who leave the organization.

Winning vision usually translates into greater employee commitment. But employees want to be invited to ride the train, rather than stand on the sidelines watching it go by.

For HR, the old paradigm of hiring 20 people with the hope that the best five work out is gone. It’s too expensive, and employers don’t have time for it. “As we move more into an environment where information and service are the dominant products in the marketplace, the human asset is all the more critical,” adds Krefft. “It’s often what’s between the ears of a firm’s deal-makers that enables the enterprise to succeed.” Krefft quips that he has one client who says their assets walk out the door and go home every day. For an increasing number of employers, that’s no joke.

That’s why employers have to get smarter upfront about what their goals are and the kinds of people, skills, competencies and behaviors they need to fulfill those goals. Don’t make a bad hire, then try to fix it later. “One thing that hasn’t changed is that you still aren’t going to make a silk purse out of a sow’s ear,” observes Krefft.

First, learn how to hire the right people.
Finding people who fit your organization is a complex task. It pertains to selecting those people who resonate with you on values, vision and mission, those who are competent to work in the jobs and roles you have available now (or ones you may create in the future), those who want to work within the scope of their highest potential and those who have the ability to learn quickly.

According to Krefft, being able to find people who fit starts with retooling your recruiting and hiring process. Human resources professionals have to clearly define what’s required for success in your organization, then have a selection and interview process that precisely determines that you know the right person when you see him or her. Krefft strongly suggests using a competency-based selection process.

One process that Krefft frequently uses draws on empirical data from an organization’s past performance, strategic direction and core business processes, then distinctly outlines what a successful performer looks like for your company. Then through behavioral interviewing, you can sift through candidates to find a perfect match. Behavioral interviewing is the format of getting people to tell you stories about their work history and how they behaved in a variety of situations. Instead of the traditional approach (“If you were a tree, what kind of tree would you be?”), the behavioral approach illuminates abilities and experiences that give you a holistic picture of how an individual works (“Tell me a story about how you succeeded on a given project”).

Of course, using new procedures such as these causes a chain reaction. Supervisors and managers all the way up and down the organizational line need to learn how to use the new system. “It’s an enormous investment,” says Krefft.

Development opportunities are the new brass ring for workers.
According to Perry Christensen, former director of work/life programs at Whitehouse Station, New Jersey-based pharmaceutical giant Merck & Co Inc., the firm’s managers are no longer judged by number ratings, but “on whether or not they’re utilizing their workers in the best way, and whether they’re developing their people.” Developing people is the new mandate for employers. It’s a no-brainer; if people are now the most important asset of an organization, the more they know and the better their skills are, the better their output will be. But the cry for development is also largely being driven by employees under the new employee relationship.

According to Boston-based Towers Perrin’s “1997 Workplace Index” study, employees want more of a “shared destiny.” Towers Perrin is an international management consulting firm that tracked the attitudes of 3,300 employees in 1995 and 2,500 employees in 1997 who were working in U.S. companies with at least 500 employees. The shared destiny means development opportunities and skill building for many different workers.

This is already the case in several industries, especially those that depend on young, highly skilled professional and technical employees, such as information technology experts. Many workers in these fields wouldn’t dream of staying with one firm for a lifetime. Says Gary Beisaw, director of ShopLink Inc., a personal services company in Westwood, Massachusetts: “In this tight job market, loyalty has taken a back seat as people are more opportunistic. People are more short-term focused.”

However, workers do insist on sharing in the success they help create for their companies while they’re employed there, such as equity ownership, a stimulating work environment, availability of “hot” projects and skill-enhancement opportunities. For example, Intel Corp. based in Santa Clara, California, spends an impressive 6 percent of its total payroll — $160 million last year — on its in-house university, and all senior managers must do a teaching stint there every quarter.

But such efforts aren’t cheap. Gardena, California-based Nissan Motors Co.’s vice president of communications, Jerry Florence, says the cost to hire, train, develop, increase and expand the skill of Nissan employees is in the ballpark of $1 million — but it’s what people want these days. Because the new employment deal comes with the mutual understanding that workers aren’t going to be tied to a firm for life, they’re more involved in driving their own career development. They want to be marketable wherever they go.

As Arian Ward, leader of collaboration, knowledge and learning for Hughes Space and Communications Co. based in El Segundo, California, puts it: “Help people learn to keep one foot in the future and one foot in the present.”

HR’s role is to support teamwork and employee development.
HR’s role in this area involves moving away from what Dave Ulrich, business professor at the University of Michigan in Ann Arbor, calls “the transactional role” — the cops and clerks — and transforming into the enabling force around the creation of the optimal human performance system. Employees increasingly are looking to their employers to create and uphold a learning environment in which teams can be the best they can be — supplied with the right people, the right development and the right career opportunities.

“What’s making people stay these days is having interesting work in a nurturing, pleasant environment,” says Mark Meltzer, a senior VP and National Practice Leader for the Executive Compensation Practice at The Segal Company, an HR consulting firm based in New York City. “It’s all motivated by people figuring out ways to enhance themselves in terms of them getting more pay, making themselves more valuable to the company, and getting training and mentoring.”

Employees are now looking at companies to meet developmental needs. But it’s a big issue for companies, too. A survey conducted last year called “Dream Team — Learning From Success” by the Scarsdale, New York-based Work in America Institute Inc., found that 95 percent of the respondents — from nearly 100 of the most innovative companies in America — gave the highest priority to “teamwork,” creating and sustaining team-based organizations. Teamwork ranked ahead of such critical issues as compensation, organizational change, performance management, training, labor-management relations, and recruitment and retention strategies.

The challenge for HR and your organization is to provide a learning and development environment that meets both the organization’s needs — and employees’ demands.

Workforce, November 1998, Vol. 77, No. 11, pp. 50-52.

Posted on October 1, 1998July 10, 2018

Aristotle’s Advice for Business Success

Tom Morris is a modern-day business philosopher. A former professor of philosophy at Notre Dame for 15 years, Morris is now Chairman of the Morris Institute for Human Values in Wilmington, North Carolina, and author of “If Aristotle Ran General Motors: The New Soul of Business,” which was just published by Henry Holt and Company, New York, last month. Here, in an exclusive interview, Morris discusses such time-tested ideas as truth, beauty, goodness and unity, and why HR professionals, and the workforces they serve, can benefit by tapping the wisdom of the ages.


Q: Although the ideas in your book also come from the teachings of other ancient philosophers from Greece, Rome and China, why do you focus on Aristotle?
A: Well, I started off surveying all the ancient thinkers and all the great philosophers throughout the centuries looking for the most powerful wisdom I could find to apply to modern-day business. Over and over again, I kept coming back to Aristotle, the person who had the most powerful perspective on any given issue. For example, what really motivates human beings? Many of the great thinkers had a lot of insightful things to say, but it was always Aristotle who seemed to really hit the nail on the head. Then, when I was thinking about what really holds an organization together and how people in an organization should view what they’re doing together, it was Aristotle, again, who had the key that unlocked the door to all kinds of powerful insights. Aristotle gives us the way to make the next step forward in our understanding of organizations, of motivation, and those kinds of things.


Q: What was the practical advice Aristotle proposed in his day that applies to us now in business?
A: Aristotle helps us understand human motivation: that human beings are searching for happiness in everything they do—in their private lives, in their family lives and in their work lives. Aristotle helps us understand, at a deeper level, what that’s all about. If business managers can understand what motivates people, they can understand the leverage points in their workers’ personalities for helping them attain the highest levels of excellence along with the greatest levels of satisfaction. Too often in modern work, those two things come apart. People are being driven to higher levels of excellence, but it’s being attained at the expense of their satisfaction. They feel nothing but stress and pressure. They’re disgruntled. Aristotle helps us, as business people, understand human nature so we can see how to build higher levels of excellence on a foundation of happiness and satisfaction, so people feel good about what they’re doing in the long run and, thereby, can sustain the kind of excellence businesses hope to achieve.


Q: In your book, your first point is truth. How does truth fit into the business picture?
A: We’re hearing a lot nowadays about businesses being “information societies” and “learning organizations.” People appreciate the importance of ideas. But so many organizations are almost desert landscapes when it comes to people telling each other the truth, the whole truth and nothing but the truth. Because of organizational politics, people fear open candor about the problems they’re facing and what really needs to be done. But human beings need truth just like they need air, water and food. It’s that important. I give lots of examples in the book about how truthfulness, truth-telling in the right way, always strengthens an organization. I show places where it has worked beautifully and try to show how to avoid misusing truth-telling because sometimes it can be a harmful exercise if people are uttering brutal truths in an uncaring and unfeeling way. So I help people understand the importance of truth in organizations and how they can inject more truth into the workplace.


Q: Do you think modern businesses have been withholding truth?
A: Yes, I do. And it’s based on a misunderstanding of a famous insight from philosopher Francis Bacon centuries ago. Bacon said, “Knowledge is power.” And a lot of people in modern business concluded from that, “If you want power, hoard knowledge.” They think that if you give away knowledge, you give away power. They don’t understand there are some things in human life (like love and knowledge) that when they’re shared, they’re actually multiplied: To share truth in the right way multiplies truth and strengthens the organization as a result. In the book, I show how that works.


Q: How does Aristotle’s second point, beauty, fit into the business arena?
A: Beauty is seen in the workplace on many different levels: cleaning up a factory, repainting a facility, beautifying a place where people work. Hospitals discovered a long time ago that if you hang beautiful paintings in recovery rooms and if you paint the walls a nicer color, people physically recover from surgery faster. The same thing holds true in the workplace. If people have more pleasant surroundings to work in they’re going to feel better about their workplace; they’re going to enjoy being there, and they’ll work at higher levels. So I talk about that sort of beauty at work. But I also talk about other levels of beauty: performance beauty, for example, delighting a customer, delighting an associate, empowering people to create beautiful solutions to business problems. Nobody wants to feel like a robot. People essentially are creative beings. HR professionals need to turn people loose to be artists, to be creators. There will always be constraints, but if they can help people feel that kind of beauty in their work, they will be helping employees achieve greater satisfaction.


Q: How does the third point, goodness, fit in?
A: Thoreau once said goodness is the only investment that never fails. Goodness is the power behind business ethics, and I’m talking about the deepest perspective on ethics there is. Ethics isn’t about staying out of trouble. Ethics is about creating strength. A nice side effect typically is staying out of trouble. But goodness is about something positive. That was the perspective of the ancient Greek and Roman philosophers. They believed goodness is a foundation for long-term excellence. So if you have an organization in which people feel they’re treated fairly with kindness and respect, that’s going to be a stronger organization. We hear so much about how loyalty has been lost in the business world in the last few decades. Goodness brings loyalty back into the equation. Goodness makes a huge difference in both little and big issues.


Q: What about the fourth point, unity? How does unity help workers?
A: Unity is the target of what I call the spiritual dimension of human experience. Everybody wants to feel part of something greater than themselves. They want to feel like they belong, that they’re making their contribution in the world along with other people. So I talk about the different spiritual needs everyone has that have been too neglected in the workplace in the last few decades. And I’m not talking about institutionally religious things. I’m just talking about deep, psychological and spiritual needs that all people have: to feel special, to feel important, to feel like they belong, to feel they’re useful, to feel like the deepest parts of themselves are being called into play in their work. People don’t just show up at work to make money. They want to make a difference. So the fourth part of the book is all about unity and connectiveness.


This fourth foundation of human excellence helps make the workplace a place of meaningfulness for people. As business managers explore the spiritual dimension of human experience, they’re exploring an important and powerful leverage point for excellence in any organization that’s been unduly neglected. For such a long time, business leaders have just talked about quantifiable stuff, as if these other issues are the soft issues. But what company managers are working with here are soft beings, human beings. These issues end up being the most important issues for a company’s sustainable success, I think.


Q: How can human resources professionals begin to influence work processes and people in the workforce with these four points?
A: First of all, they’ve got to expose people to these four points. Then train people on them. These really are the simplest ideas in the world, but they’re also the most powerful ideas in the world. But sometimes people miss the simplest things. William of Ockham, a medieval philosopher, always said, “Simplify, simplify. Find the essential core of any situation. Learn to concentrate on that, and all the complications will fall into place.” Too often human resources managers try to institute all these different kinds of training programs that focus on how to do this and that. A philosopher is concerned with the whys. If you don’t understand the whys, you won’t ever get the hows right. For example, if Hewlett-Packard or Toyota do certain things, many managers at other companies think they should do likewise. But, the ancient philosophers always said, “Know thyself.” Companies should make alterations that fit their organizations. So first of all, everybody should be exposed to the deep roots of excellence in human nature, the universal human nature that we all share. What are those leverage points in human nature for making sure people do their best and feel their best about what they’re doing? That’s what the great philosophers bring to us. So, HR people could start injecting some of these big-picture perspectives into their training and then talk about how these ideas mesh into people’s lives. HR people need to realize that new gimmicks come down the pike every month, but what they’ve got to do is get their bearings with some of the most fundamental ideas that have never changed.


Q: How can American businesses regain the lost hearts and souls of their workers through either Aristotle’s plan or your plan?
A: Business executives have thought about numbers more than they’ve thought about people. Of course, they’ve got to have sustainable, profitable businesses. But they’ve also got to remember that with all the emphasis on product quality and on process efficiency, if they lose sight of the spirit of the people who do the work, they lose everything. It’s the spirit of the people who do the work that’s the core of any sustainable enterprise. By losing sight of that, modern American business has drifted so much so that people are instituting all these policy changes, such as process changes, reengineering and downsizing. Yet, managers are saying, “Why isn’t it working the way it was supposed to?” So much of modern business thinking is process-oriented rather than people-oriented. But ultimately, it’s the people who are the key to success. Relationships rule the world. And if [managers] ignore relationships for the sake of abstract, quantitatively measured process improvement, they’re barking up the wrong tree. The science of business has to do with the philosophy of human nature, ultimately. In his famous book “The Republic,” Plato once said, “It’s not until philosophers become kings or kings become philosophers that we’re going to have a good society.” He believed the people in charge better understand human nature. Yet, that’s not what business schools train future leaders in.


Workforce, October 1997, Vol. 76, No. 10, pp. 75-79.


Posted on October 1, 1998June 29, 2023

Sexual Harassment What Youre Liable For Now

Sexual harassment is in the news every week. And on June 26, the topic made news again, as the United States Supreme Court issued rulings on the final two cases in a trio of sexual harassment lawsuits this year — the first of which was ruled on March 4 — having important implications for employers and HR managers.

In one case ruling, for the first time since Title VII of the Civil Rights Act of 1964 became law, employer liability for sexual harassment between members of the same gender was clearly defined. In another case ruling, sexual harassment by supervisors has been outlawed, and in the third case ruling, an employee can now sue an employer for harassment, even if the employee suffered no tangible job loss because of the misconduct.

Take a deep breath, folks, because these three cases mean big changes. Some of these changes are favorable for employers, but some aren’t. The implications of the Supreme Court’s decisions are clear: Sexual discrimination and harassment won’t be tolerated in America’s workplaces. The legal arena is making sure of it. Here’s what was decided and what it means for your organization:

CASE I: Oncale vs. Sundowner Offshore Services, Inc. (No. 96-568)

Decision date: March 4, 1998

Key question: Is it sexual harassment when misconduct is between members of the same gender?

Facts of the case: Joseph Oncale was hired as a roustabout (a deckhand or waterfront laborer) through Sundowner Offshore Services’ (SOS) Houma, Louisiana, office. He was assigned to work with an eight-man crew on a Chevron USA oil platform in the Gulf of Mexico.

In 1991, three of the crew members, including two supervisors, forcibly subjected Oncale on numerous occasions to humiliating, sex-related actions, some in front of the rest of the crew. The two supervisors, John Lyons, a crane operator, and Danny Pippen, a driller, physically assaulted Oncale in a sexual manner, and one of the supervisors even threatened Oncale with rape. A third co-worker, Brandon Johnson, also participated in the harassment.

Oncale complained of the blatant sexual misconduct to his supervisor, the company’s safety compliance clerk. But instead of doing anything about the problem, the clerk replied that he, too, had been picked on by two supervisors who had called him a name suggesting that he was homosexual.

Oncale also reported the misconduct to the highest-ranking supervisor on the rig, who neither investigated nor intervened. Oncale ultimately quit because of the verbal abuse and harassment. He testified in his deposition that he thought if he didn’t leave his job, he’d be raped or forced to have sex. SOS later explained the supervisors’ behavior as mere horseplay.

U.S. Supreme Court ruling: Unanimous (9 0)

The Supreme Court unanimously declared that sexual harassment is actionable, even when the people involved are of the same sex. In Justice Antonin Scalia’s opinion, what matters is the conduct at issue, not the sex of the people involved and not the presence or absence of sexual desire, whether heterosexual or homosexual. The Supreme Court noted that the law equally protects men and women against workplace discrimination.

CASE II: Burlington Industries, Inc. vs. Ellerth (No. 97-569)

Decision date: June 26, 1998

Key question: Is it sexual harassment when there’s no tangible job detriment?

Facts of the case: Kimberly Ellerth, a former marketing assistant at Burlington Industries’ mattress-fabric division in Chicago, claimed her boss, Theodore Slowik, a divisional vice president for sales and marketing, had made repeated “passes” at her in 1993 and 1994 during her employment. She claims he made inappropriate comments to her, such as “You know, Kim, I could make your life very hard or very easy at Burlington,” and “Are you wearing shorter skirts, yet, Kim, because it would make your job a whole lot easier.”

Despite rebuffing his advances, Ellerth never suffered any tangible job detriment because of the harassment. And although Ellerth was familiar with the company’s anti-sexual harassment policy, she never informed management about her supervisor’s misconduct. Ellerth even received a promotion before quitting. Fifteen months after resigning, she sued Burlington.

Title VII was unclear because of its original intent to prohibit employers from discriminating against women in jobs traditionally held by men.

U.S. Supreme Court ruling: Majority vote (7 2)

An employer can be liable for sexual harassment and can be sued regardless of whether a supervisor’s threats against an employee — for example, no promotion without sexual favors (quid pro quo) — are carried out. However, the Supreme Court says employers can assert an “affirmative defense” — meaning that an employer may be relieved of liability in the absence of tangible job detriment if it can show that it exercised reasonable care to prohibit and remedy sexual harassment, and if it can show that the employee unreasonably failed to take advantage of the corrective opportunities offered by the employer.

CASE III: Faragher vs. City of Boca Raton, Florida (No. 97-282)

Decision date: June 26, 1998

Key question: Is an organization liable for sexual harassment when the organization is unaware of a supervisor’s misconduct?

Facts of the case: Once an ocean lifeguard for the city of Boca Raton, Florida, Beth Faragher claimed she endured repeated sexual harassment from two male supervisors during the five years she worked on the city’s beaches.

Now a lawyer, Faragher says she and seven other female lifeguards worked for two men, Bill Terry and David Silverman, who would request sexual favors, grab them by the breasts and buttocks, try to break into their showers and referred to them regularly by vulgar epithets. Faragher says she didn’t report the problem to higher-ups because she feared retaliation. However, Faragher did speak to one police lieutenant about the behavior, but he didn’t think it was his place to act upon workplace complaints.

Attorneys for the city of Boca Raton argued that the city shouldn’t be held liable because it had a clear policy against sexual harassment since 1986, and because the male supervisors were acting on their own — not as representatives of the city. The city, however, had failed to disseminate the policy to its lifeguard employees or supervisors. Therefore, neither Faragher nor her supervisors had any knowledge of the policy.

U.S. Supreme Court ruling: Majority vote (7 2)

The Supreme Court said that an employer is liable for a pervasive, hostile atmosphere of harassment, and an employer is potentially liable for its supervisors’ misconduct, whether the company was aware of the harassment or not.

Sexual harassment: Unlawful between people of the same gender.
Of the three sexual-harassment cases decided this year, Oncale vs. Sundowner was the only unanimous decision handed down, which means a clear message for employers: Harassment between two or more men, or between two or more women, is still harassment. However, while on its way to the High Court, the Oncale case was perhaps the most misunderstood of the three harassment cases.

The confusion probably stems from the fact that whenever the word “sex” is involved in a discussion about sexual harassment, people get confused about what the term means. Does “sex” refer to the gender of the harasser or the victim? Or does it refer to the type of behavior? Or all three? That’s exactly the confusion that plagued lower courts with this case, and it was the issue that the nine Supreme Court justices agreed to answer.

Here’s what they had to work with: Title VII of the Civil Rights Act provides, in part, that “it shall be an unlawful employment practice for an employer … to discriminate against any individual with respect to his compensation, terms, conditions or privileges of employment because of such individual’s race, color, religion, sex or national origin.” It’s the “because of … sex” phrase that has created all the controversy and confusion over the years.

Until now, Title VII was unclear whether it covered sexual harassment between members of the same gender because of its original intent to prohibit employers from discriminating against women in jobs traditionally held by men. Because of the law’s origins, some lower courts ruled that in cases like Oncale, same-sex sexual harassment lawsuits could be brought to court only if the harasser was gay, but dismissed lawsuits when the harasser was heterosexual. Other courts suggested that in cases in which the victim was gay or lesbian, he or she wasn’t protected because the harassment was considered sexual-orientation discrimination, which Title VII has been held not to prohibit.

In an amicus brief sent to the Supreme Court to consider while deciding this case, Lambda Legal Defense and Education Fund — a legal organization based in New York City that defends the civil rights of lesbians, gay men and people with HIV and AIDS — urged the Supreme Court to recognize that Title VII should be applied without regard to the sex or sexual orientation of the harasser or victim.

“Lambda, with the ACLU, NOW, Women’s Legal Defense Fund and many other civil rights groups, urges the Supreme Court to recognize that sexual harassment is about subjecting employees to unfair working conditions by taking advantage of them at a very vulnerable, sexual level,” said Ruth E. Harlow, Lambda managing attorney, who assisted in writing the brief, and who was quoted in an article compiled by Badpuppy’s GayToday, a daily news publication for the global gay and lesbian community. “Every instance of severe sexual harassment plays upon the sex of the targeted employee and is unlawful under Title VII, regardless of the gender or sexual orientation of the perpetrators,” she said.

Interestingly enough, Oncale identifies himself as a heterosexual, and didn’t realize that he would become an icon for gay-rights advocates. “He started out living a very closed existence, not having much contact with gay people,” his lawyer told The Advocate, a gay issues publication, last year. “But during this process, he has learned what gay people face in terms of discrimination. If his case can help them out, he’s happy about that.”

The Supreme Court affirmed that when harassment has a tangible consequence, like a poor work assignment, employer liability is absolute.

In the end, sexual orientation wasn’t the issue. Disparate impact “because of sex” was the issue. In its final decision, the Supreme Court held that Title VII showed “a congressional intent to strike at the entire spectrum of disparate treatment of men and women in employment.” So even though sexual harassment isn’t expressly prohibited in federal employment discrimination statutes, the Supreme Court has said it is actionable as a form of sex discrimination under Title VII.

In making the decision, the Supreme Court looked to the law of racial discrimination, which makes it clear that it’s possible for an employer to discriminate against members of its own race, not just members of another race. The Supreme Court bolstered its opinion with a sports metaphor to connote that context is everything: “A professional football player’s working environment is not severely or pervasively abusive, for example, if the coach smacks him on the buttocks as he heads onto the field, even if the same behavior would reasonably be experienced as abusive by the coach’s secretary (male or female) back at the office.”

“I think for most major employers, [the Oncale case decision] is just a blip on their radar screen because their policies already prohibit harassment of any form — not only sex, but also racial, religious, ethnic and any type of harassment based on any protected characteristic,” comments Paul Salvatore, a New York City-based labor and employment law partner and an expert on sexual harassment issues at Proskauer Rose LLP. “It came as no great surprise, I think, to most employers of any size with any sophisticated human resource function that this was the way the Supreme Court was going to go on this case.” Salvatore emphasizes that this case isn’t a big deal for most big employers that already have had policies against same-sex harassment in place for a while.

That’s exactly how Bob Hamilton, human resources diversity consultant for E.I. du Pont de Nemours and Co. (DuPont), based in Wilmington, Delaware, sees it. “We’ve always treated sexual harassment among the same gender as inappropriate,” says Hamilton, “but up until the Supreme Court rulings, it depended on the various district courts as to whether it was actionable [under the law] or not. So the Supreme Court finally made clarity around this issue.”

DuPont’s HR team, which won the 1997 Workforce Optimas Award for its laudable approach to diversity issues, identified same-sex harassment as a “no-no” years ago. Since 1988, before most companies had even acknowledged the term “sexual harassment,” DuPont had its training program, “A Matter of Respect,” up and running.

The training, which involves a series of video vignettes that emphasize nondiscriminatory behavior in the work environment, clearly shows workers how to treat each other on the job — and serves as a model program for other employers to emulate. “From our nondiscrimination policy and from our policies about treating people with respect, we try to let people know that whether it’s [happening between members of] the same sex or not, [discriminatory] behavior is inappropriate.”

Although it’s been a no-brainer to treat same-sex harassment the same as opposite-sex harassment for big-name firms like DuPont, the majority of most larger, mid-sized and smaller organizations aren’t quite so enlightened. Most experts say there’s going to be quite a bit of tweaking of policies, practices and training going on over the next few years to comply with the new law because of the Oncale case. Says one attorney who wished not to be identified: “We all know same-sex harassment is now covered. But it’s a little unclear under what circumstances.” The lower courts are bound to have to address that question over the next several years.

There doesn’t have to be a tangible job detriment for harassment to be actionable.
The key question raised by the Ellerth vs. Burlington Industries case was if nothing happened to an employee in terms of a tangible job threat or detriment, such as a salary reduction, a less-desirable job assignment or denial of a promotion, could he or she claim sexual harassment? The Supreme Court affirmed that when harassment has a tangible consequence, like a poor work assignment, employer liability is absolute.

But what’s more interesting is that the court took the law a step further by saying that even when there’s no tangible job detriment to an employee because of sexual harassment, an employer may still be responsible. The Supreme Court is saying, in effect, that harassment is defined by the ugly behavior of the perpetrator, not by what happens to the worker subsequently.

And the Supreme Court clearly outlined employer liability when this concrete tangibility isn’t present. Employers can be held for liability or damages unless: 1) They have a clear policy against harassment, including how to report such behavior, and 2) Such a policy exists, but the employee bringing suit “unreasonably” failed to take advantage of it. These two conditions of liability are called, in legalese, an affirmative defense.

“The million dollar question now is what impact will the affirmative defense have? Will it be a complete defense to liability? Or will it simply be a defense that lessens the amount of damages for which the company is responsible?” asks Gerald L. Maatman, Jr., a partner in the law firm of Baker & McKenzie in Chicago, specializing in sexual harassment issues. The Supreme Court has made it unclear because it used the word “or” — liability or damages. There’s no way of predicting exactly how lower courts may interpret this in future court decisions.

The good news for employers is that the second prong of the affirmative defense implies employees have a bigger role to play than they previously had to. Under the old rules, workers needed to tell someone if they were experiencing sexual harassment. Under the new rules, workers now need to tell someone with decision-making power if they’re experiencing sexual harassment. Both the Ellerth and Faragher cases make it clear that a worker who’s being harassed must report it. The employee has “a corresponding obligation of reasonable care to avoid harm.” The Supreme Court made it more of a two-way street.

Says Salvatore: “Before, we were kind of reading the tea leaves and reading between the lines. Now we have a definitive statement from the Supreme Court.”

Employers are now liable for supervisor misconduct.
Up until now, most sexual harassment cases have been known as “hostile work environment” — when someone is the victim of a pervasive pattern of unwanted advances, touching and other misbehavior in a given workplace.

Many employers have had no trouble getting such cases thrown out of court. That’s been mostly because employee plaintiffs had to prove negligence — that a company knew, or should have known, about the offensive behavior. Under the old rules, a manager who didn’t know about sexual harassment among his or her employees usually wasn’t responsible for the behavior. That has changed — dramatically.

“There’s been a definite change in the standard of liability when the harassment is done by a supervisor in the hostile work environment context, changing from a basically negligent standard — the ‘knew or should have known’ standard — to vicarious liability with an affirmative defense,” explains Ellen McLaughlin, a partner in the law firm of Seyfarth, Shaw, Fairweather & Geraldson in Chicago. McLaughlin specializes in sexual harassment liability issues. Now, the manager will be held strictly liable for a harasser’s actions, unless a company has a strong system of dealing with such problems, as outlined in the previous section.

That means plaintiffs now have an easier path to sue because a company will be held liable for its supervisors’ misconduct. Supervisors need to be advised of their responsibility and know how to handle such problems.

“For once, being in Connecticut is an advantage,” quips Jim Carabetta, director of HR for Fosdick Corp. in Wallingford, Connecticut. He explains: “Connecticut has its own, more stringent harassment laws, which require every employee with the authority to hire, fire, promote, discipline, direct, review or effectively recommend any of the above within six months of hire or promotion into the mandated group, and have two hours of approved sensitivity/harassment prevention training in a course that meets the state’s criterion for content.” Carabetta says his firm sticks by these guidelines, and trains its managers accordingly. Because he’s already been up to speed with the supervisor training, the new rulings by the Supreme Court won’t have much effect on how he proceeds with sexual harassment training.

So where are we on the sexual harassment spectrum?
Employers are collectively standing at the crossroads on the issue of sexual harassment. These three cases make it clear that employers, and HR in particular, can’t afford to ignore the topic. This is happening with good reason: Everyone’s predicting more lawsuits. The courts are already flooded with such cases, especially since 1991, the year that the Anita Hill-Clarence Thomas hearings made headline news and plaintiffs were first eligible for punitive damages.

“If you’re trying to get ahead of the curve, you simply have to do what the Supreme Court is telling you a responsible employer should do,” says Maatman.

Maatman explains: “The bottom line is simple — employers should be prepared to benamed in more lawsuits, and to incur a much greater risk of liability.” He says the net result of the rulings is that it’s easier for a plaintiff to state a case so that more people who go visit a lawyer will be told they have enough evidence to file a case. Whereas before, it might not be worth the time and effort to even file a lawsuit. “Also, it will be easier for a plaintiff to recover [damages], at least in a case of a company sued for what its supervisor does,” adds Maatman.

These three high-court decisions are forcing a lot of employers to take stock. “Employers are quickly revisiting their policies and modifying them,” says Seyfarth, Shaw, Fairweather & Geraldson’s McLaughlin, who recently gave a seminar on these Supreme Court decisions to a group of 260 people, mostly HR pros.

And she adds that companies are scrambling to get training programs together. “At many companies, especially if they’re having a bad financial year, training may be one of those things that goes. But I’ve heard some HR pros say, ‘I’m going back to my boss and tell him or her we really need to put training about sexual harassment back in the budget, given what’s occurred with these Supreme Court decisions.” Those who’ve already been vigilant on this issue remain convinced they need to stand firm in their actions. “Essentially, the rulings have no immediate effect on us because we’ve had a long-standing policy in place,” says DuPont’s Hamilton.

And Los Angeles-based Atlantic Richfield Co. (ARCO) is taking the same strong stance it has always had on the issue, as well. “For California employers, the Supreme Court cases, while interesting, aren’t that big a deal,” says Lloyd Loomis, the firm’s senior corporate counsel, employee relations. Of course, ARCO has also been a pioneer in taking zero tolerance to sexual harassment for years. Despite being in a male-dominated industry, the firm has created a system of awareness about such issues, including a 15-page section on sexual harassment on the firm’s intranet called “You Just Can’t Do That!” that’s available to all 20,000 employees. Even with such extraordinary measures, the company found itself firing an oil-tanker captain several years ago for sexually harassing co-workers. Clearly, even firms with the best of policies find themselves continually dealing with the issue.

“If you’re trying to get ahead of the curve, be practical and want to do the right thing, you simply have to do what the Supreme Court is telling you a responsible employer should do,” says Maatman. “Then if you still get sued, at least you have all the potential arguments available to you that [suggest] the case ought to be kicked out of the system in the first 30 days. If the court says no, it simply goes to damages, and you will be in the best and strongest position possible, should you have to face the jury and argue the case.”

The issue of sexual harassment isn’t primarily a legal one.
Employers should remember that sexual harassment is a behavioral and cultural problem in Corporate America, and it should be dealt with on both the individual and cultural level. Indeed, when 1,700 employees at medium- to large-sized U.S. companies were asked by Walker Information, a global research firm based in Indianapolis, to complete a national business integrity survey, employees said the top ethical problem in their organizations is sexual harassment.

Says Jennifer Blalock, a Cincinnati-based trainer who specializes in conflict resolution and preventing workplace harassment: “The issue of sexual harassment forces us to examine human behavior and ask, ‘Why does it require an elaborate set of laws to get people to respect each other? Where would we be if there were no laws holding us accountable for our behavior?’”

Blalock has a good point. She says companies should focus on the average individual. People need to learn how to communicate with each other. “A policy is useless unless people use it. Most research indicates that a small fraction of employees ever say or do anything about harassing behavior. It’s best to intervene and provide solutions before they escalate into full-blown, formal complaints,” Blalock adds. Which brings us back to the Supreme Court decisions.

“I don’t think that anyone is running for the hills or throwing up their hands and saying, ‘The sky is falling’ as a result of these three rulings,” says Maatman. “Instead, they’re redoubling their efforts at training, circulation and dissemination of policy statements.”

What employers should keep in mind is this: If you didn’t pay much attention to the issue of sexual harassment before, the Supreme Court just gave you at least three compelling reasons to do so. It has raised the bar, so to speak. If you already had a pretty good handle on the issue, make sure you tweak your policy and procedures so that they fall in line with the new rulings. As the experts say, this issue still isn’t going away — so make sure you’re doing what’s appropriate to deal with it.

Workforce, October 1998, Vol. 77, No. 10, pp. 34-42.


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