Skip to content

Workforce

Author: Lisa Fickenscher

Posted on November 26, 2012August 6, 2018

400 Laid Off at Ellis Island, Statue of Liberty

When Superstorm Sandy swept through Liberty and Ellis Islands last month, the damage it caused not only closed the attractions to the public through the end of the year—but about 400 people lost their jobs.

The concessionaire that runs the cafés and gift shops there, Evelyn Hill Inc., laid off 170 people, while the ferry company that brings visitors to the monuments, Statue Cruises, laid off 130 employees. The rest of the employees who lost their jobs provide security services or work for an audio firm that allows visitors to listen to the history of both islands while they take in the sights.

The National Park Service, which operates both islands, is assessing damage, which includes destroyed electrical systems, walkways and docks.

“We are putting together a stabilization plan to move forward in the short term, then we will move into the second phase of further recovery,” said a Park Service spokesman.

While the federal agency has not said when it expects the islands to reopen, some people close to the situation believe it will be many months.

“My guess is that they will be fully operational by April 1,” said Bradford Hill, president of Evelyn Hill, which has been the concessionaire at Liberty Island, its primary business, for 81 years.

While Evelyn Hill has laid off all but three employees, Statue Cruises has been able to retain some workers. It continues to offer harbor cruises that get visitors as close as possible to the Statue of Liberty without setting foot on the island. Both companies have sustained severe financial losses.

Hill estimates that his firm will lose $6.8 million in revenues from November through March, while Statue Cruises’ revenues are off by 80 percent. In fact, Statue Cruises was displaced from its offices at Liberty State Park, which was flooded, and is operating on one of its ferries in the marina.

“We don’t have landlines, but we are generating our own electricity and using cell phones,” said Michel Burke, vice president of Statue Cruises, which won the exclusive contract a few years ago to ferry visitors to both islands.

Statue Cruises has been speaking to Park Service officials, hoping that the islands will reopen even before all the repairs are completed.

Ideally, Burke says, the islands could reopen while some of the longer term recovery takes place.

“We just went for a whole year when the Statue of Liberty was not open to the public [a yearlong restoration project was completed in October], and yet it didn’t severely curtail visitation to the island.”

The Statue had reopened for just one day before the storm hit.

While the peak season for visiting both islands is in the spring and summer, when Liberty Island can attract up to 15,000 people a day, there is still significant demand during the holiday season, Hill said.

About 700,000 people visit Liberty Island between November and March and about 500,000 go to Ellis Island during that time, according to Hill. He is hoping that insurance will cover some of his losses over the next five months.

Lisa Fickenscher writes for Crain’s New York Business, a sister publication of Workforce Management. Comment below or email editors@workforce.com.

Stay informed and connected. Get human resources news and HR features via Workforce Management’s Twitter feed or RSS feeds for mobile devices and news readers.

Posted on February 24, 2010August 28, 2018

Manhattan Hotel Unveils High-Tech Videoconferencing Facility Designed to Help Reduce Travel and Training Costs

As business travel continues its long slump, Marriott International is ramping up a new high-tech videoconferencing service for sidelined road warriors.


The New York Marriott East Side is one of three Marriott properties to initially offer the service called Go There Virtual Meetings. The underlying technology is provided by AT&T and Cisco TelePresence.


A presentation of the service Wednesday, January 27, at the Lexington Avenue property connected hotel executives in Manhattan with colleagues at the Bethesda North Marriott Hotel and the Grosvenor House, a JW Marriott property in London. Those three properties are the first of 25 Marriott hotels to offer Go There Virtual Meetings. The demonstration also included Cisco executives in Santa Clara, California.


“It is a new revenue stream for us,” said David Marriott, COO of the hotel company’s Eastern region. “Many of our corporate clients have this technology at their headquarters.”


Marriott said he is not worried about cannibalizing his hotel room business because executives who participate in videoconferences or webinars were not coming to the hotel in the first place—not to mention that the fee for the service could exceed the cost of a room in some markets.


It costs $500 per hour to book a Marriott conference room equipped with the technology. And Marriott is sharing the expense of setting up the program with AT&T and Cisco. David Marriott said it is a $75,000 investment to build out a Go There Virtual room in a hotel.


In each of the rooms there are six chairs arranged around a curved conference table facing several large flat-screen panels. The executives who appear on the panels are sitting at an identical table, so that it looks as if they are seated at a large round table. The cameras are voice activated and follow whoever is speaking, allowing people to make eye contact.


Marriott said he expects people who book these rooms to spend money at the hotel on food and beverages.


“We see this as another reason to get people into our hotels, and once they are here, they’ll spend money at the property,” he said.


Cisco TelePresence and AT&T developed their product about three years ago and offer it around the world in about 700 locations at mostly large-company headquarters.


But Marriott International is the first hotel company to make such a significant investment in rolling out the service internationally, said Bill Archer, AT&T executive vice president of global strategy and transformation.


Workforce Management Online, February 2010 — Register Now!


 

Webinars

 

White Papers

 

 
  • Topics

    • Benefits
    • Compensation
    • HR Administration
    • Legal
    • Recruitment
    • Staffing Management
    • Training
    • Technology
    • Workplace Culture
  • Resources

    • Subscribe
    • Current Issue
    • Email Sign Up
    • Contribute
    • Research
    • Awards
    • White Papers
  • Events

    • Upcoming Events
    • Webinars
    • Spotlight Webinars
    • Speakers Bureau
    • Custom Events
  • Follow Us

    • LinkedIn
    • Twitter
    • Facebook
    • YouTube
    • RSS
  • Advertise

    • Editorial Calendar
    • Media Kit
    • Contact a Strategy Consultant
    • Vendor Directory
  • About Us

    • Our Company
    • Our Team
    • Press
    • Contact Us
    • Privacy Policy
    • Terms Of Use
Proudly powered by WordPress