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Author: Rick Bell

Posted on January 15, 2015July 31, 2018

A Brief Political Perspective

A good friend and former colleague sent me his recent column post.

He was taking on – OK, he was ripping – Texas Rep. Randy Weber’s idiotic comparison of President Obama to Hitler in the wake of the ambassador to France representing the United States rather than Obama during the anti-terrorism solidarity march in Paris. Here’s a portion of his column:

“This week, a Republican congressman from Texas compared President Obama to Hitler, for sending the U.S. Ambassador to France to a solidarity march in Paris instead of going there himself.

“Oh, really?

“Hitler?

“For missing a march?

“I called Congressman Randy Weber, R-Galveston, to ask if he’d ever done one thing in his miserable life to help the Jewish people — or the people of France — or anyone but himself, but — surprise! — the congressman wouldn’t talk to me.”

I replied to my friend – one of my favorite writers, by the way – telling him his that column was spot-on (he also torched Muslim terrorists responsible for the 17 deaths in France as well as some 2,000 people killed in their own lands), and how much I liked it.

I also told him that I rarely read news stories anymore of politicians who label other politicians as evil, despotic rulers.

“You know, I’ve gotten to the point where I usually don’t even read this stuff anymore,” I responded. “It’s pointless. It’s just incendiary, worthless crap. And only the people who follow him care. Like the people who watch Fox News or MSNBC. I just don’t.

“I spent my share of time in the gutter with mudslinging politicians. I used to care. A lot. And now, I’ve just grown tired of it. I am … ambivalent. For whatever reason I did read that story when I saw it yesterday. And it made me more … ambivalent. Or apathetic. Or alcoholic.

“Your choice.”

Sure, there are days when I miss covering politics. There’s a thrill, an adrenaline rush unlike any other for a journalist when you get ahold of a great political story or are caught up in a political race that plays out at a fever pitch. There’s nothing like working an election night as a writer or editor.

Call it burnout. And I think in most people’s careers, whether it be in tech, finance or even sports, employees at some point grow weary of the nonsense we inevitably must put up with: from a client, a customer, a co-worker, or pigheaded politicians. Like Randy Weber’s ridiculous grandstanding.

I can honestly say that I am glad to be covering business – the HR arena in particular. We still have plenty of intriguing, vital stories to tell. And there’s the ugly side of people management too if we feel inclined to get down in the muck and mire (hello, rampant discrimination, pay inequality and bullies in the workplace).

But I also can watch political skirmishes from a distance now, shake my head and think, “How on God’s green earth did I put up with that kind of crap for so long?”

Posted on January 9, 2015June 19, 2018

Team Management: Seahawks vs. Ducks?

I know that the NFL’s Seattle Seahawks and the University of Oregon’s Ducks will never, ever, ever face each other on the football field.

Pros vs. college. Gerald Ford was still our president the last time you saw that. The Pittsburgh Steelers, not surprisingly, trounced a collection of college all-stars, 24-0, in the long-defunct Chicago Charities College All-Star Game.

But the Wall Street Journal had an intriguing pro-vs.-college matchup on the back page of its Jan. 8 Personal Journal section. The pair of stories – one on the Seahawks, the other on my team, the Fighting Ducks — analyzed the style of coaching and how players for both teams interact with each other. The first piece — headlined “Why the Seahawks Like Confrontation” was mirrored by “… And the Oregon Ducks Prefer to Avoid It.”

But both teams have playoff games coming up. The Seahawks are home against the Carolina Panthers in the divisional playoffs while the Ducks and the Ohio State Buckeyes tangle for college’s national championship. And, it’s likely you’ll hear a lot about their styles.

The defending champion Seahawks are a deeply emotional team. As the story notes, “This is perhaps the most emotionally healthy locker room in the NFL.” Why?

As safety Kam Chancellor is quoted: “We are a bunch of alpha males who see each other every day, when there is adversity, whoever sees a mistake, they say something about it.”

That level of honesty and communication among players helped the team through some rough patches during the season and has them flying high — they’re Seahawks, after all — and primed to win it all again.

The Ducks are flying high, too, and primed to win their first-ever national championship. But Oregon coaches, as the story says, don’t believe in yelling at players to motivate them.

“Rather than scream at a player over a dropped pass or a key penalty, Oregon coaches rarely react with anything more than an arm around the shoulder and some gentle words of encouragement,” the story notes.

The Ducks also employ a sort-of horizontal management style among coaches and players. Sure, they’re headed by Mark Helfrich, offensive coordinator Scott Frost and defensive coordinator Don Pellum, but, as the story says, “Instead of a chain of command with the head coach at the top, Oregon’s coaches, players and administrators are viewed as equals and collaborators. ‘Every single member of this team is seen as a leader in their own way,’ said center Hroniss Grasu.”

There’s also the whole philosophy of communicating with the millennial generation — and you could argue that some of these players belong to Generation Z, depending on your Gen Y time line. As many workplaces grapple with how to connect with its younger workers, the Ducks’ coaches have discovered that discipline and screaming aren’t synonymous with one another on the football field.

Though led by the always rah-rah “win forever” head coach Pete Carroll, it’s the Seahawks players, led by Chancellor and cornerback Richard Sherman among others, who largely police and discipline themselves.

Contrasting styles of personnel management coming from the Great Northwest. I’ve got the pizza place on speed dial; I’m not going anywhere until they’re over.

Posted on December 3, 2014July 31, 2018

The Last Word: Comments … We Get Comments

It’s been said that letters to the editor are the lifeblood of a newspaper.

With much of the general-interest print media teetering on life support, even a transfusion of missives on an epic scale may not be enough to save that corner of the fourth estate. But believe me, writers and editors at publications large and small still remain deeply thankful for a reader who is willing to spend the time and effort jotting down and submitting a comment. Good or bad — and I’ve gotten my share of bad (one reader mailed in a page with my column, writing in black Sharpie, “Go to hell Bell, and take the Dixie Chicks With You!!!”; I treasure it to this day) — we appreciate your thoughts and insights.

Within the next week or so, many of the comments you have posted on Workforce stories online over the past 20-plus years will disappear as part of our transition from one commenting platform to another. We are saving some comments by manually cutting and pasting them into the new provider, but we can’t do it for all. You have commented on thousands of Workforce stories, and it is impossible from a manpower standpoint to port all of them over.

We also are closing the book on the Workforce Discussion Forums. For the past five years I have monitored the forums; for the first three or so years, the nine discussion channels were vibrant, healthy idea-and-advice exchanges.

Best I can tell, the forums were launched in the late 1990s. There are literally tens of thousands of posts. The Legal Forum alone has 7,294 discussion topics with 29,954 posts that date back to at least 1999; the General Forum has more than 23,000 posts.

For years we had the power users: nork4, howard7, rrupert, Dr. Dave Arnold, HRStu, jaybo, sportscarguy99 — HR practitioners you could count on to jump in and comment on everything from time-sheet submissions to dress-code trends to the potential liabilities of using an exercise ball as a chair. It was a fun, collegial, thoughtful and occasionally snarky community of Workforce readers who passionately cared about their profession and their HR brethren. Howard7 would even email me when the forums got spammed.

But like a boomtown gone bust, a lonely tumbleweed and the occasional spammer are about the only things blowing through the forums these days. We’ve had a couple of new online platforms in the past several years, which has dented the number of visitors. And, people’s habits change. I also chalk it up to that massive new highway on the outskirts – the LinkedIn Discussion Turnpike. That’s where all the traffic has gone; admittedly, we’ve jumped on that road ourselves.

Nork4 delivered this sobering message in a forum post earlier this year: “These forums are dead.” A bitter pill to swallow, but yeah, nork, they are.

We invite you to drop in on our LinkedIn page here and respond to questions our editors post (like this one!); we will feature top responses to our Reader Reaction questions posed by editor Ladan Nikravan in print issues each month. While we fondly recall the loss of our previous platform, we have new opportunities to interact with one another.

I encourage you to keep those cards and letters coming — OK, post those comments online about stories, blogs and videos. And hit us up on social media early and often. I just need to remind myself to flip off the lights and not let the tumbleweed hit me on the way out of the forums.

Posted on November 18, 2014June 29, 2023

The ā€˜Unretirement’ Plan: An Interview With Author Chris Farrell

leave management, PTO, vacation, PTO

Retirement is the golden egg that awaits us after decades of toil. But are the golden years all that shiny? Author Chris Farrell contends that baby boomers are changing the way we should think about work, community and the good life in his new book, ā€œUnretirement.ā€ Managing editor Rick Bell caught up with Farrell via email.

Workforce: The name of your new book is ā€˜Unretirement.’ What’s the definition?

Chris Farrell:Ā We’re going through a period where the last third of life is being reimagined and reinvented into ā€˜unretirement.’ If the popular images of retirement are the golf course and the patio, the defining institutions of unretirement are the workplace and the entrepreneurial startup. The unretirement movement builds on the insight that a better-educated, healthier workforce can continue to earn an income well into the traditional retirement years. The work may be full time, but for most people it will involve part-time work, contract labor, temp jobs, bridge jobs, phased retirement plans and starting your own business. Earning an income matters. So does flexibility and meaningful work.

WF: Some experts contend boomers will outlive their retirement savings, bankrupting Social Security and Medicare. You think otherwise.

Farrell: One reason why I wrote the book was frustration at the dire demographics of aging. You know the story: The silver tsunami, the swelling tide of greedy geezers who haven’t saved enough for their retirement will overwhelm the economy with too few young workers supporting too many seniors.

Thing is, the personal finances of unretirement are compelling. Continuing to earn a paycheck in the traditional retirement years — even a slim one — offers a number of financial advantages. For most of us what we can make at work, including part-time work, contract work and temp jobs, dwarfs whatever we might earn from our retirement savings. Continuing to earn an income lets us defer tapping into our tax-sheltered retirement savings. Our money compounds longer.

You have to support yourself off the income generated by your savings for a shorter period of time. A paycheck in an unretirement makes it practical to delay filing for Social Security benefits, which are more than 75 percent higher for the typical worker at age 70 than at age 62.

The economic payoff from society tapping into the abilities and knowledge of large numbers of people in their 60s and 70s is enormous. The economy will expand, living standards will climb, tax revenues will grow, and it will be much easier to pay the tab for Social Security and other old-age programs.

WF: Is the U.S. worker entrenched in the mindset of a gold watch, retirement party and off you go in a Winnebago at age 65?

Farrell: Yes and no. Yes, financial planners real estate developers, television and moviemakers, and others create images of retirement as not working — the gold watch and a life of leisure. But the data shows that a majority of retirement-age workers remain attached to the labor market in some form or fashion.

For example, between half and 60 percent of those who leave behind a full-time career moved into a ā€˜bridge’ job, such as part-time and contract work, according to a [2007] study by economists Joseph Quinn of Boston College, Kevin Cahill of Analysis Group, and Michael Giandrea of the Bureau of Labor Statistics. Their research focused on workers 57 to 62 years old in 2004. They concluded that gradual or phased unretirement is becoming normal with 62 percent of these ā€˜war baby’ respondents moving to a bridge job compared to 58 percent of a comparable cohort in 1998. ā€˜Our finding further reinforce the notion that for many older Americans, retirement is a process, not a single event,’ they conclude. ā€˜Only a minority of older Americans now retire all at once, with a one-time, permanent exit from the labor force.’

We don’t really have a common cultural image, a common vocabulary that captures this trend toward unretirement. The power of stories is vastly underestimated when it comes to economics. ā€˜Economists are tellers of stories and makers of poems,’ writes economic historian Deirdre McCloskey. (After reading many economic studies I’m not convinced about the poetry!) Still, the stories we tell each other end up creating a dominant picture, a compelling narrative that shapes our desires and expectations, our savings strategies and spending habits. That is, until the evidence becomes overwhelming that the narrative no longer holds and another screenplay is called for.

We’re now at the ā€˜get me a rewrite’ moment with retirement. Growing up, boomers absorbed a simple model: Attend school. Work hard. Retire and embrace leisure. Move into a retirement community. Play golf. Fact is, a majority of retired Americans didn’t move to a retirement community and didn’t have a defined benefit pension plan. (They did have Social Security.)

The rewrite? An aging workforce realizes it hasn’t saved enough for the elder years. People want to continue to use the skills and knowledge they have built up over a lifetime. How will this play out? There is much experimentation going on over redefining retirement. I like the way Joseph Coughlin, head of the AgeLab at MIT, describes it: Baby boomer retirement is an ā€˜improv act.’ It’s a good catchphrase. We’re creating a new vision.

WF: What evidence have you discovered that shows baby boomers are redefining the employee lifecycle?

Farrell: In a dramatic shift, older men and women on average have delayed their retirements.Ā  The decline in the employment rates for men essentially started in the 1880s and accelerated in the post-World War II era, a centurylong embrace of earlier and earlier retirement. The trend bottomed out in the mid-’80s to early ’90s. An increasing number of older men decided to hold off leaving the job. For women the story line is different, although the conclusion remains essentially the same.

Older women in the post-World War II era also retired younger, but the effect was offset by the embrace of paid labor by married women. The trend line for female retirement never showed a steep drop like that for men. Nevertheless, the post-, mid-’80s experience is similar to their male peers. In 2013 the annual labor force participation rate for men age 65 and older was up 49 percent after bottoming out in 1985. For women 65 and older, their participation rate has doubled over the same period. The era of early retirement is over.

Many people find that they really didn’t want to retire after all. What they wanted was a long vacation. Economist Nicole Maestas of the Rand Corp. found that more than a quarter of retirees reverse their decision and return to work, either full time or part time. She notes that as many as 35 percent of the youngest retirees unretired. Those joining the ranks of the unretired mostly made the decision because they found retirement less satisfying — more boring? — than they had expected. ā€˜Perhaps surprisingly, unfulfilled work expectations were much more common than unfulfilled leisure expectations,’ she wrote.

The shift in behavior shows up in the income data. For example, 40 percent of those ages 65 to 69 reported earning a wage income in 1990, according to Sara Rix, senior strategic policy adviser, AARP Public Policy Institute. The number had increased to 49 percent by 2010. She also highlights what I found a fascinating figure. In 2012 some 1.3 million workers were 75 and older. It’s a small number, less than 1 percent of an approximately 155 million labor force. Nevertheless, the rank of workers 75 and over is approximately triple what it was a generation ago she notes.

Similarly, one of the main trends with unretirement is senior entrepreneurship. Older people are starting businesses at an impressive rate. For instance, the share of new business formation by the 55- to 64-year-old age group is up sharply over the past 15 years — from 14.3 percent in 1996 to almost a quarter in 2013, according to figures compiled by the Kauffman Foundation.

WF: ā€˜Working until they die’ may sound harsh, but is it a good thing?

Farrell: Unretirement isn’t a forced ā€˜work ’til you die’ movement. No, it’s about finding meaning and purpose — as well as an income — during the traditional retirement years. Older workers are carrying their existing skills into new settings. A registered nurse might move from a large hospital complex to a community clinic. A certified financial planner might shift into teaching financial literacy to immigrants. There is reassurance in tapping into the knowledge developed over the years and the creative spark that comes from moving into a different sector of the economy, confronting new challenges and meeting new colleagues. Starting a business is another option. I would emphasize the desire for flexibility, spending time with family, checking off that bucket list, and finding some kind of employment that offers the opportunity to make a difference. The work place is also a social institution.

WF: Is unretirement a phenomenon of the baby boomer generation or has this been taking place for decades?

Farrell: The U.S. has never had a particularly good retirement system. There’s a lot of nostalgia about the traditional pension plan these days. It was designed to reward employees for years of service and final pay. Yet only a minority of workers — 10 to 11 percent of private-sector employees — ever labored long enough at one company to earn a decent pension in retirement. Traditional pensions did nothing for a majority of private-sector workers even at the peak of coverage. In other words, the ā€˜good old days’ weren’t all that good.

What’s different now is that the rethinking of retirement has the hallmarks of a movement, a grassroots movement. Boomers are experimenting with how to bring work into their elder years without continuing to put in 40 and 50 hours a week. A whole industry is emerging to help boomers figure out what to do next. … The ā€˜Me’ generation is fast becoming the ā€˜Us’ generation.

WF: Was the paternal nature of organizations for much of the 20th Century — creating pensions, funding health care — the wrong approach?

Farrell: The 65-plus person in 1900 could not recognize the life of the 65-plus person in 1990. Poverty rates among the elderly plummeted thanks to the advent of Social Security in 1935. Medicare gave retirees’ wallets a boost in 1965. Older Americans had enough financial independence to develop a distinct lifestyle and, in the past, the kind of leisure they enjoyed ā€˜was limited to the wealthy few that could afford it,’ writes Massachusetts Institute of Technology economist Dora L. Costa wrote in ā€˜The Evolution of Retirement.’

But we’re living longer. We’re also healthier and better-educated. The combinations means that more people want to stay engaged through work. I do think for the unretirement movement it makes much more sense to have universal retirement and universal health care attached to the individual rather than the employer.

I like how Peter Drucker, late philosopher of management, put it in 1950 in an article for Harper’s Monthly. ā€˜In a society which, like ours, will contain a high population of able-minded and able-bodied older people, the foundation must be an effective policy to make the older people productive and keep them employed. Without the roof of pensions the building would be open to the elements. Yet if we do not underpin the roof with a solid foundation, it will most certainly fall in.’

WF: Does the employer-employee relationship now place too much retirement responsibility on workers? Is there a happy medium?

Farrell: We do ask too much of workers. We work hard for our money. Employers demand a lot of effort on our part. We not only work — we raise families, spend time with friends and volunteer in the community. Our expectations of ourselves have gone up, too. We try to eat a healthy diet, get regular exercise and keep up with the latest technologies. On top of all this, we are expected to be financially savvy and, increasingly, discerning consumers of health care services.

For example, when it comes to retirement savings we know what works. Lawmakers should transform defined contribution savings plans into a best practices retirement savings product: automatic enrollment, automatic escalation, limited investment choice, low fees, and an annuity option for retirees. I’d also like to see the government open up to private companies that don’t offer a retirement plan to their workers — usually smaller firms—the federal government’s Thrift Savings Plan.

WF: Curious: Do you have any personal observations on retirees? Like, parents, relatives, colleagues, friends. Are they living the ā€˜unretirement’ life?

Farrell: My father worked until age 74. When he retired he continued to do work on behalf of his college and Catholic charities. I meet people all the time, some well into their unretirement and others trying to figure it out.

Rick Bell is Workforce’s editorial director. Comment below or email editors@workforce.com.

Posted on November 3, 2014July 31, 2018

Aetna to Acquire bswift for $400 Million

Apparently the torrid financial growth and unique industry position of health care benefits software firm bswift didn’t go unnoticed by the industry’s big players.

Insurance giant Aetna Inc. on Nov. 3 announced it is gobbling up Chicago-based bswift, which last spring was rewarded $51 million in private equity money after posting annual growth of 40 percent over the past four years. Aetna will pay $400 million, which the Hartford, Connecticut-based health insurer expects to finance with available resources, according to an Aetna news release. The deal is expected to close in 2015, according to the release.

The move could be the initial foray of large insurers seeing the growing importance of human resources and benefits technology and software firms like bswift, Castlight Health and Zenefits in the health care space. The software and services provided by bswift help streamline benefits, HR and payroll administration for employers and health insurance exchanges nationwide. 

“The bswift acquisition is symbolic of how almost every company in every industry is emerging as a tech company,” said R. “Ray” Wang, principal analyst and founder of technology research firm Constellation Research Inc. “Nonsoftware tech companies realize that they need to acquire key technologies to compete in a digital world. The acquisition shows how important it is to have a platform to build on.”

Mark Bertolini, Aetna chairman, CEO and president, said in a written statement that bswift’s consumer-friendly technology for benefits shopping and administration fits well with its health care exchange strategy.

“With more employers giving employees their choice of benefits via private exchanges, bswift’s technology platform will provide Aetna with the capability to deliver a new private-exchange offering for employers of all sizes where the focus is on helping people easily choose a plan that’s right for them and their families,” Bertolini said.

Dijuana Lewis, Aetna’s executive vice president for consumer products and enterprise marketing, added, “Selecting a health plan is an important decision, and bswift’s consumer shopping, buying, enrolling and decision-support features will help simplify what can be a confusing experience. This acquisition will help Aetna advance our consumer vision to transform the health benefits industry to a retail model that is consumer-centric, affordable and convenient.”

Companies are recognizing that employee communication and engagement in today’s digital world requires a consumer-oriented mindset applied to the tools and technologies that must be used to engage our digital workforce, said Yvette Cameron, research director of human capital management technologies at consultancy Gartner. 

"The acquisition of bswift by Aetna is yet another example of the growing trend in the industry to bring consumer experiences and engagement focused technologies into the workforce in highly relevant, contextual ways,” Cameron said in an email.

Bswift was founded in 2000 and has 380 employees. The company has experience in handling public, private and broker exchanges and serving employer groups of all sizes, according to a news release. Bswift is owned by its employees and numerous investors, including private equity firm Great Hill Partners. Bswift will operate as a separate business within Aetna under its existing leadership structure.

“We at bswift are thrilled to become a part of Aetna at such a pivotal time in the transformation of the health care system,” said bswift CEO Rich Gallun. “Together, bswift and Aetna can contribute to more affordable health care by engaging, educating and empowering consumers to make value-based decisions.

“Aetna will help expand the reach of our technology and benefits services with a goal of creating a true consumer marketplace for health care. We look forward to continuing the growth of our core business with employers, brokers, carriers and other organizations, in addition to adding more business by working with Aetna.”

—Sarah Sipek, a Workforce associate editor, contributed to this story.

Posted on October 27, 2014July 31, 2018

Mercer Acquires Jeitosa Group International

UPDATED Nov. 10, 2014: According to a Mercer news release, the deal to acquire Jeitosa Group International closed on Nov. 10.

New York-based HR consultancy Mercer has acquired business and technology consultancy Jeitosa Group International. Terms of the deal were not disclosed.

The deal, announced Oct. 27 in a Mercer news release, will allow Mercer to become a full Workday Inc. services provider following an Oct. 6 Workday Advisory Services Partner announcement by Mercer, the release stated.

Clients of both firms can now access Workday services from Mercer, encompassing both global strategic HR consulting and technical systems deployment and integration, according to the release.

With nearly 10 years of Workday experience, Jeitosa, which was founded in 2004, has supported more than 100 Workday clients in more than 40 countries, the release stated. Through this acquisition, Mercer will add Workday deployment services to its current Workday advisory services to be able to assist Workday’scurrent and future customers with areas such as:

  • Workday human capital management deployments
  • Project management, change readiness and communications support
  • Post-deployment assessments and on-going Workday system optimization
  • Job family architecture design, including job catalogs and salary compensation

“Welcoming Jeitosa to Mercer is a very exciting development for us. Clients of both firms will benefit from the scope, scale and resources that we can apply to assure successful Workday deployments,” said Kim Seals, senior partner at Mercer, in the release. “Mercer’s strong HR and business experience will be augmented with Jeitosa’s deep Workday technical expertise and business process implementation focus.”

Karen Beaman, CEO and founder of Jeitosa, said in the release: “The union of the Mercer and Jeitosa businesses will allow us to offer our clients broad HCM knowledge combined with deep systems integration experience.”

Mercer’s global Workday relationship will be led by Steven Seykora, partner and Workday Practice Leader in Mercer’s Talent business, the release said.

Posted on October 2, 2014May 16, 2019

The Last Word: Gillian Flynn, Meet Gillian Flynn

One of my all-time best friends is Gillian Flynn. Gillian, who pronounces her first name with a soft ā€œGā€ (you’ll understand why I mention this in a bit), is the editor of Riviera Magazine in San Diego. We spent many a night hanging out at Pizza Port in Solana Beach, bonding over our news reporter backgrounds, nattering on about life and chiding Johnny, the crazy Irish dude, who was always seemed to be there, too.

One day while Workforce was still based in Southern California, I was doing a story search and came across a piece that was written in the late 1990s. When I clicked on the link, it wasn’t the headline or the lead sentence that grabbed my attention. It was the byline: Gillian Flynn. What? G – I always call her G – used to write for us? No way; in the ’90s? No. She would have definitely mentioned that to me.

I dashed off a quick email — something to the effect of, ā€œHey, G, did you ever write for Workforce? Your byline is on a bunch of stories in our archives.ā€ She responded, ā€œNo,ā€ but I pretty much knew that already. Before coming to the West Coast, G was a tough-as-nails reporter for the Associated Press covering all manner of crime and politics in the Northeast. HR was definitely not on her beat.

The mystery of the Gillian Flynn byline didn’t come up again. Not over beers at Pizza Port, fish tacos at the Brigantine or cocktails at Red Tracton’s — at least, not until well after Workforce’s move to Chicago in 2010.

On the train into work one day, I was perusing the daily tabloid RedEye, which always makes me feel incredibly unhip because I’m not hitting the bars, restaurants and chic events that all the other cool Chicagoans seem to go to. And there’s a story about Gillian Flynn. Gillian Flynn, author. Make that Gillian Flynn, famous author. Like, top of the New York Times fiction bestseller list famous author. Whoa, and she lives in Chicago.

Dash off a quick email to G in San Diego — something to the effect of, ā€œHey, G, did you know there’s a famous author here in Chicago who has the same name as you?ā€ G, of course did, and said that she loved Chicago Gillian’s latest novel, ā€œGone Girl.ā€ That’s the one perched atop the bestseller list that, oh by the way, hits the big screen this weekend.

That set me to ponder: Could Chicago Gillian Flynn possibly be connected to the mystery Workforce byline from the ’90s? A little online sleuthing in fact pointed to Gillian having written for a human resources publication and living in SoCal before embarking on her career as a novelist. Not concrete evidence, but close enough.

As it so happened, Chicago Gillian was set to be on ā€œThe Interview Show With Mark Bazer,ā€ a first-Friday-of-the-month, Letterman-Fallon-Kimmel-like talk show at local hangout the Hideout. I decided to head over, which immediately lifted my unhip quotient a notch because I nailed the triumvirate of RedEye hipness: cool event/venue/drinks in one fell swoop (an extra notch for saying the Hideout is on Wabansia Avenue, just because Wabansia is such a cool-sounding word).

Besides Chicago Gillian, Bazer talked with a couple of cast members from ā€œHairā€ and Tony Magee, the founder of Lagunitas Brewing (free IPAs on the house!). Gillian was engaging, funny and just, well, very normal. Oh, and Chicago Gillian pronounces her name with a hard ā€œG.ā€

After her appearance, and before a showing of ā€œWoodstockā€ on the lawn outside, I wanted to ask Gillian if she was the woman behind the mystery byline. Of course, I wasn’t alone in wanting to meet the author. As Gillian sipped a Lagunitas (from the bottle no less) and patiently chatted with dozens of fans, I bought a copy of ā€œGone Girlā€ to have it signed for San Diego Gillian.

When the crowd thinned out, I handed her a copy of Workforce’s 90th anniversary edition and asked, ā€œDid you used to write for this magazine?ā€ She smiled a big smile and her face lit up, so we chatted all things Workforce, how it was her first job out of college, that her editor at the time Allan Halcrow was an amazing mentor and how she transitioned from covering HR to writing best-selling novels. It wasn’t a straight path from one to the other, but it basically boiled down to a desire and willingness, she told me.

I mentioned our six degrees of separation — or maybe it’s two degrees. Whatever the math, I asked if she knew about Gillian Flynn in San Diego and mentioned that she is one of my best friends. She smiled again as we chatted about soft G versus hard G, San Diego and Chicago, how coincidental that I now know both. As she signed it from one Gillian to another, she mused, ā€œI always wondered about these random press releases I’d get with my name.ā€ San Diego Gillian told me she got Chicago Gillian’s high school reunion invite.

Several weeks later I emailed both Gillians. Subject line: Gillian Flynn, meet Gillian Flynn

ā€œAnd to think I know you both. How lucky am I?

ā€œHey, I finally wanted to virtually introduce the two of you. Sorry it took so long. Now instead of errant press releases it can be legit correspondence.

ā€œChicago Gillian – your book is next on my to-read list. Got a major thumbs-up from my boss here at Workforce (as well as from San Diego Gillian!)

ā€œSan Diego Gillian — I’ll be back for Torie’s birthday in late October. Can’t wait!

ā€œAgain, how lucky am I?ā€

The sentiment hasn’t changed either; how lucky am I?

Posted on August 21, 2014July 31, 2018

Skillsoft to Acquire SumTotal

The long-running trend of consolidation among the vendors of training software and services struck again Aug. 21 as Skillsoft Corp.announced plans to acquire SumTotal Systems Inc.from Vista Equity Partners. Financial terms were not disclosed.

“We are pleased to support the management team with such a significant and transformational transaction so soon in our tenure together,” said Frank van den Bosch, partner at European private equity firm Charterhouse Capital Partners, which acquired Skillsoft in April 2014.

Skillsoft has a history of innovation and delivery of solutions for its customers worldwide, ranging from global enterprises, government and education to midsize and small businesses, according to a joint release from both companies. The acquisition of SumTotal expands Skillsoft’s portfolio and global reach.

SumTotal provides flexible human resources software to 3,500 customers and 49 million users worldwide including many Fortune 500 companies, the release said. SumTotal’s Talent Expansion software provides personalized learning and HR processes to organizations of all sizes.

Lisa Rowan, vice president of HR, talent and learning research at research firm IDC, said the marriage of the two companies makes sense given Skillsoft's content heft and SumTotal's rich product offering.

"I do think the combination is a good one," said Rowan, adding that the acquisition gives Skillsoft a greater ability to upsell its services. "SumTotal has really come on strong with a lot of good products, and to have all that content [through Skillsoft] is a great thing for the market.”

SkillSoft joined forces with learning technology firm Element K in 2011, while SumTotal acquired training software and services provider GeoLearning Inc. the same year. Terms of those deals were undisclosed.

“We look forward to joining the Skillsoft family,” said SumTotal CEO Hardeep Gulati in the news release. “This acquisition is a pivotal milestone in the 29-year history of SumTotal and a tremendous endorsement of our employees, as well as the differentiated solutions and services that SumTotal provides. I am very excited about the opportunity to provide more value to our customers, who now will benefit from a comprehensive, content-rich HR solution.”

The transaction is subject to various conditions, including the expiration of the applicable waiting period under the Hart-Scott-Rodino Act.

Deutsche Bank Securities Inc. acted as exclusive financial adviser to Skillsoft. Committed financing for the transaction is being provided by Barclays, Credit Suisse, Deutsche Bank and Morgan Stanley. Simpson Thacher & Bartlett acted as legal counsel to Skillsoft. Evercore acted as exclusive financial adviser to Vista. Kirkland & Ellis acted as legal counsel to Vista.

Previous consolidation involving training vendors reflected a trend to marry learning management systems — which allow companies to track employee coursework and certifications — with broader software systems that manage people, experts noted in previous Workforce stories. Doing so enables customers to better tie learning activities to each individual’s career plans and to better connect individual development to larger organizational objectives, they noted.

Posted on May 7, 2014August 1, 2018

The Last Word: ASTD’s Bizarre Name Game

Granted, I’m some 1,200 miles away from the American Society for Training & Development’s annual conference, but the Tuesday, May 6, announcement that the learning and development organization was changing its name to the Association for Talent Development had some odd fits and starts.

As the rumor mill cranked up on Monday, we got wind that ASTD was merging with the Society for Human Resource Management. Now, that sure got my attention. But as Tuesday wore on and after a few emails to sources provided no confirmation of an agreement, we speculated that if a merger was coming, it would be done on SHRM’s terms, not ASTD’s.

Then came the announcement of a briefing. Or, more accurately, the lack of an announcement. The conference schedule teased it, but I’d expect that the communications crew of a 40,000-plus member association would pump out an email blast to interested media regarding a major statement coming later in the day. Or perhaps an embargoed news release. As of this writing, there wasn't even a news release posted on the newly named ATD's media website.

And, strangely, the briefing would take place after Day 2’s conference events wrapped up at 5:30. Hello, 5:30 p.m. is officially after hours in the East, and it was near quitting time here in the Midwest. Not exactly prime time for a blockbuster announcement.

I’m sure the announcement was met with a collective yawn by SHRM officials, who I am guessing did not stick around the office to watch the briefing and see if merger rumors carried any weight. But the relationship between the associations was on the minds of ASTD members.

After ASTD President and CEO Tony Bingham spent 30-plus minutes explaining the rebranding, the first audience question had to do with SHRM. Asked if he expected a “bouquet of flowers” from SHRM and if the rebranded association was stepping out of its traditional role in learning and development to challenge the behemoth HR association’s turf, Bingham stated there would be some “refinement” of its role based on member input, but that it wouldn’t delve into talent acquisition or comp and benefits.

There was also a question as to who would be picking up the tab to rebrand the chapters, but Bingham explained that costs would be negligible and the national organization had no definitive plan for funding. And an attendee griped on Twitter that members weren’t consulted about the rebrand. Revises in a vacuum don’t often sit well with membership. That whole silo thing, you know?

Again, I was watching online, but it seemed like the announcement was met with polite skepticism by a pretty small crowd. Applause from the audience seemed lukewarm at best, and the Q&A was not overwhelmingly positive.

The midconference briefing, the lack of a formal announcement, and the late hour it took place just strikes me as somewhat slapdash and hastily executed. And while I have my qualms about SHRM’s relationship with the media, I’m pretty sure they would have handled it in a much more professional manner.  

I wish the newly christened ATD good luck with its rebranding. Now that the secret is out, here’s hoping its bizarre rollout will still lead to a successful future.

Posted on April 10, 2014June 29, 2023

Guardian Does It for the Kids: Acquires Dental Carrier Premier Access

Photo courtesy of Thinkstock.

An old-guard major player among dental benefits providers sunk its teeth into a relatively young competitor.

New York-based GuardianLife Insurance Co. of America, which was founded pre-Civil War, will acquire Premier Access Insurance Co., a dental benefits provider that was started in Sacramento, California, by a single dentist in 1989.

The deal, announced April 9, extends Guardian’s reach into the state-run Medicaid and Children's Health Insurance Program markets, which are expected to grow significantly due to expanded eligibility under the Affordable Care Act.

“As of January, dental coverage is required for all children,” said Chris Hill, CEO of Spotlite, a Chicago-based provider of cloud-based enterprise applications for employee benefits. “Guardian’s decision to acquire Premier Access strategically extends their entire service territory and places them in geographical reach of more American children.”

Premier Access has approximately 620 employees, serves over 5,000 employer plans and operates 18 dental centersand provides dental insurance to more than 634,000 members in five states and Mexico. Guardian, as one of the industry’s behemoths, coversmore than 8 million employees and their families at over 115,000 companies, according to a company statement.

The deal is pending regulatory approval, and terms were not revealed.

The Affordable Care Act’s two key components — accessibility for all and profit limitations for insurance carriers — may be prompting insurers to re-evaluate their business models, Hill said.

“Dental insurance is a relatively low-margin product in terms of profitability, so it is no surprise that Guardian is looking to expand their service territory and utilize the increased need for their product in order to balance how the ACA regulates their profits,” Hill said. 

Guardian also will gain a presence on six individual state exchanges, which complements its existing offering on 48 of the Small Business Health Options Programs, or SHOP, exchanges, Guardian said in a written statement.

Guardian Executive Vice President Dong Ahn said that the Affordable Care Act played a role in the acquisition of Premier Access.

“ACA is changing the dental benefits landscape. It is the responsibility of insurers such as Guardian to deliver cost-effective, quality dental care to more Americans where and how they are looking to be served,” Ahn said in a written statement. “Guardian’s acquisition of Premier Access demonstrates our commitment to maintaining our position as a leading dental company while expanding our reach to serve more customers who are seeking access to dental insurance through Medicaid and the exchanges.”

Premier Access is something of a success story. Sacramento dentist Reza Abbaszadeh started a dental health maintenance organization called Access Dental Plan. According to the Sacramento Business Journal, Abbaszadeh launched Premier Access to local employers in 1998 as a less-restrictive PPO plan. Annual revenue in 2012 was $175 million, the most recent data available, according to the Business Journal.

Premier Access has about 620 employees nationwide and an estimated 110 at its Sacramento, California, headquarters, while Guardian counts 5,000 employees in the United States and a network of more than 3,000 financial representatives in more than 80 agencies nationwide, according to a Guardian statement.

Hill said it’s possible that Premier Access is the first domino to fall, as more acquisitions could follow.

“The ACA has created higher demand for benefits and it is very possible that other benefit carriers will take similar action to Guardian in order to combat the profit regulations of the ACA and reach more people,” Hill said.

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