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Author: Site Staff

Posted on June 15, 2006July 10, 2018

Do Employers Really Care About Health Care Executives’ Rising Pay

The backdating of stock options at UnitedHealth Group has set off a widespread regulatory investigation into the practice and elicited outcry from shareholders and doctors, but barely a whimper has been heard from those employers for whom rising health care costs are among their biggest concerns.


In late May, for example, the New York Business Group on Health, an organization that counts IBM, Pitney Bowes, the Bank of New York and Verizon among its 175 members, met with a senior team from UnitedHealth Group as part of the group’s ongoing effort to measure the performance of health plans based on standardized metrics. The compensation issue, however, did not come up, says Laurel Pickering, the New York group’s executive director.


“Employers feel very far removed” from the creation of compensation standards at the health insurance giant, Pickering says. Plus, Pickering speculates, most executives at large companies are used to hefty compensation packages. “Among the pressing issues going on in health care, it’s not one of the main things employers are talking about or trying to fix.”


Instead, employers in her group are focused on the problems they believe they can fix, such as measuring and improving quality and reducing cost.


For its part, UnitedHealth Group has communicated via letter, e-mail and phone to employers and shareholders alike, reiterating some of the efforts the company has undertaken to reduce its executives’ compensation, UnitedHealth spokesman Tyler Mason says. The company has eliminated equity-based compensation for most senior management and eliminated post-retirement health insurance for CEO William McGuire and COO Stephen Helmsley. The board of directors also has reduced its own pay, Mason says.


Executive compensation and benefits, of course, are costs that are ultimately passed on to employers, says Carolyn Brancato, director of corporate governance at the Conference Board.


“With any corporation, executive pay is the cost of doing business,” says Brancato, who does not comment on specific companies but was speaking more generally on corporate governance. “Backdating stock options doesn’t seem like a very direct way of linking pay to performance.”


This was a point not lost on physician groups around the country. They are among the most vocal critics of insurance companies and view them as bent on underpaying doctors for their services.


Physician group administrators on an e-mail listserv facilitated by the Medical Group Management Association expressed dismay almost immediately after news broke in April that UnitedHealth Group’s CEO had received part of his $1.6 billion in unrealized gains on options he exercised at or near the stock’s quarterly low points.


Among the group’s 20,000 members, a handful of administrators were particularly incensed.


Christopher Francis, an administrator for Waco Surgical Group, a six-surgeon practice in Waco, Texas, read the news on his computer and thought about how difficult it was to get reimbursed by the health insurer.


“My immediate reaction was ‘Why is it so difficult to contract with UnitedHealth when they obviously have the resources to pay their executives?’ ” Francis says.


Francis’ criticisms are aimed not just at UnitedHealth, but at all insurers.


“A provider may fight for a small increase on a contract,” he says. “To have that be so difficult to achieve and then turn around to see what they are doing on the compensation for their own folks, it’s hard to reconcile.”


Though Francis says only a small portion of the physician practice’s revenue comes from UnitedHealth Group, most doctors are afraid to speak out against UnitedHealth. As the country’s second-largest health insurer, behind Wellpoint, it dominates most markets, says Elizabeth Johnson, a spokeswoman for the Medical Group Management Association.


“In any market there may only be a couple of insurers, so our members really don’t have a choice and they need to be careful about what they say,” she says.


The Securities and Exchange Commission has broadened its investigation into the backdating of stock options to include at least 26 companies. Health care companies included in the probe are Caremark Rx, a pharmacy benefit manager; Medarex, a Princeton, New Jersey, bio-pharmaceutical company; and Renal Care Group, a Nashville, Tennessee, company that offers dialysis services.


—Jeremy Smerd


Posted on June 13, 2006July 10, 2018

Immigration Talks Stalled on Constitutional Question

A low-key but potentially powerful constitutional issue is delaying movement in the House-Senate talks about immigration legislation.


The Senate bill, approved just before Congress departed for the Memorial Day recess, contains a provision that would require illegal immigrants to pay back taxes in order to start on a path toward naturalization.


Revenue measures are supposed to originate in the House, according to the Constitution. A House member in the conference committee could declare that the Senate bill is unconstitutional, squelching negotiations to reconcile House and Senate immigration legislation.


Traditionally, the chairman of the House Ways and Means Committee, currently Rep. William Thomas, R-California, would point out the problem and “blue slip,” or kill, the Senate bill. Thomas has not commented publicly on whether he intends to do so.


In order to remedy the constitutional technicality, Senate Majority Leader Bill Frist, R-Tennessee, has proposed that the Senate take a tax bill previously approved by the House and add the Senate language on immigrant back taxes.


That measure would be approved by unanimous consent in the Senate and go to the House, where the House immigration bill would be attached. Then the House would vote to proceed to conference.


A Frist aide asserts that Senate Minority Leader Harry Reid, D-Nevada, is insisting that the Senate and House go directly to the conference committee with the bills as each chamber has approved them.


But a spokeswoman for Frist says that taking that route would mean “the bill is dead” because a House member would declare it unconstitutional.


“We’re at a standstill,” says Carolyn Weyforth, Frist’s press secretary. For Democrats, “this is a campaign issue. They don’t want to address (immigration) until after the election.”


On June 6, Reid indicated that he fears that attaching the Senate immigration bill to a House tax measure would open the flood gates for tax policy changes in conference. He said that he would drop his objections if Republicans assure him that they won’t use the immigration bill as a vehicle for non-immigration tax reform, according to published reports. He also said that it is up to Bush to prevent House Republicans from “blue-slipping” the Senate immigration bill.


In December, the House approved an immigration bill that focuses on border security and workplace enforcement. The Senate passed a comprehensive bill that contains enforcement provisions as well as a guest worker program and a path to naturalization for most of the country’s approximately 11 million illegal immigrants. The bills must be combined into a final measure that would be voted on again in each house.


“If we can get to conference, differences can be worked out,” Weyforth says.


—Mark Schoeff Jr.

Posted on June 13, 2006July 10, 2018

Backdating of Options Might Spur New Rules

Regulators may not yet be finished with the string of rules affecting how companies determine and disclose executive compensation, thanks to the recent scandal involving companies that have allegedly backdated their stock option grants to executives.


This year, the Securities and Exchange Commission released a proposal requiring companies to disclose more clearly every aspect of executive compensation. The backdating of options wasn’t addressed then, but it surely will be now, compensation experts say.


Employers give stock options to top executives as part of their incentive pay. Usually, the exercise price of these options, or the price at which the executives can purchase the options, is determined by the fair market value of the company stock on the date the options are granted.


According to the allegations, grants at several firms, including UnitedHealth Group, occurred right before drastic jumps in the stock price. That pattern led the SEC and the U.S. Justice Department, as well as the U.S. attorney for the Southern District of New York, to investigate whether these companies set the date of the exercise price back to a date when the options were priced at their lowest. By backdating the options to a day before a stock run-up, companies could give their executives higher returns from the options.


If firms didn’t disclose that the options were backdated, and thus granted the options at a discount, they will have to pay huge accounting and tax charges. The companies also may have violated securities laws if they did not disclose the practice to shareholders.


The incidents highlight a need for more governance in this area, says Patrick McGurn, executive vice president at Institutional Shareholder Services, a Rockville, Maryland, company that advises institutional investors on how to vote on proxies.


Some analysts predict that the SEC might mandate that the exercise price of stock option grants be equal to the fair market value of the company’s stock on the day they are granted. Whether the agency takes this action or not, companies should be doing this as a best practice, says compensation consultant Jack Dolmat-Connell. Very few employers backdate options, but several choose dates in the future, he says.


“This is usually because if a company is dealing with a large grant, they have a lot of administrative (work) and communications to do before they actually make the grant,” he says. Dolmat-Connell says that the options-award contracts for executives shouldn’t be sent to the board “until you are ready to grant the options.”


But Russell Miller, a senior client partner in the New York office of Korn/ Ferry, doesn’t think the SEC will go as far as mandating grant dates. “The SEC has generally stated that it doesn’t want to get involved in managing companies,” he says.


At a minimum, the investigations into backdating will affect how the SEC’s final rule on executive compensation disclosure turns out, analysts say.


One of the controversial provisions in the proposal, which is expected to become a rule by year’s end, would require companies to add a new “Compensation Discussion and Analysis” section to their filings with the SEC.


These documents would explain the metrics companies use to determine compensation. As part of that, firms will have to explain how they determine the exercise price of their stock option grants to executives.


Many executives have written letters to the SEC complaining about putting that kind of analysis into a filed document. They feel that including such details in their SEC filings makes them liable for every minute piece of informa- tion, some of which they might not normally oversee.


“That argument is going to look pretty weak now,” McGurn says. “The SEC will want to put everyone on the hook.”


—Jessica Marquez


Posted on June 11, 2006July 10, 2018

Democrats Object To Health Insurance Provision in Pension Bill

Democrats are objecting to language in the House pension reform bill that they say would allow insurance companies to take a cut of lawsuit awards before the injured victim receives money.


Although the pension reform conference committee commenced its work in early March, Democrats says they’ve just learned of the insurance facet. The disagreement could complicate the already protracted wrangling over the pension reform bill.


“This provision is a special interest fix that was slipped into the House bill at the last minute without public hearing or debate,” says Sen. Edward Kennedy, D-Massachusetts and ranking member of the Senate Health, Education, Labor and Pensions Committee. “This is an indication of greed that is not entirely unexpected in this conference but should not be tolerated.”


Rep. Rob Andrews, D-New Jersey, says the measure would override laws in many states that require the weakest claimant to be paid first. He says changing such rules would deny victims the money they need to cover medical bills.


Andrews, a conferee, asserts that the measure is not germane to a pension bill. “This is a question of insurance law and health care law,” he says. “It should never have been in there in the first place.”


Proponents of the House language argue that the intent is to clarify existing law that allows a plan sponsor to be reimbursed for payment of medical expenses after a victim recovers damages from a negligent third party.


Recently, the Supreme Court ruled that a company has a right to such recovery as long as the funds are in the possession of the victim.


If a sponsor can’t get its money back, the participant would receive double payment, potentially leading to an increase in health insurance premiums, according to advocates of reimbursement. If the money is returned to the insurer, it can be restored to the plan and lower premiums.


On June 8, both House Majority Leader John Boehner and Senate Majority Leader Bill Frist called for the pension conference to conclude by the July 4 congressional recess.


—Mark Schoeff Jr.

Posted on June 9, 2006July 10, 2018

World Business Forum Chicago 2006

Event: World Business Forum Chicago 2006, June 6-7, 2006 at Navy Pier, Chicago, Illinois


About the WBF: The World Business Forum combines high-level speakers with opportunities for networking with top executives, thinkers, and business decision makers from all sectors of industry. Over 77 percent of attendees are senior executives defined as CEOs, presidents, business owners and general managers. Workforce Management is one of the media sponsors of the forum.


Conference Info: For more information about the World Business Forum go to www.hsm-us.com.


Day 2: Wednesday June 7, 2006


Second-day Speaker Lineup: Author and journalist Malcolm Gladwell (speaking on marketing & innovation), Travelocity CEO Michelle Peluso (women in leadership), management guru, author, and business consultant Kenichi Ohmae (Asia), Neusoft Group founder Dr. Jiren Liu (Asia), former New York Mayor Rudy Giuliani (crisis management), and former U.S. President William Jefferson Clinton (that’s how he bills himself at these events) speaking on peace and global prosperity.

Best Speaker, Day 2: Malcolm Gladwell. A regular on the business speaker circuit, I’ve heard Gladwell speak three times in the past year and he had a different speech each time. This is highly unusual for a business speaker (for instance, Marcus Buckingham gave essentially the same talk in Chicago that I heard him give in April at the Human Resource Planning Society conference). This time, Gladwell’s talk focused on lessons from his first book (The Tipping Point) rather than his most recent book (Blink). Not only did he sneak up on the audience (many were unsure of what to expect from Gladwell and found themselves pleasantly surprised), but he was also the only speaker at the conference that stayed long after his speech and interacted with attendees.


Most Disappointing Speaker, Day 2: Travelocity’s Michelle Peluso. I felt bad for Peluso because she was the only woman on the program and this seemed to be the first time she had ever given a speech to a crowd of this size (around 1,500 business executives). She spoke from the podium (unlike other speakers who walked around the stage as they spoke); had no PowerPoint, slides, or other props, and generally gave a flat and dull speech. I couldn’t help but think: if WBF wants to get more women on the program, why not someone like Carly Fiorina, Meg Whitman, or Madeline Albright? Or better yet, why not all three? Getting better women speakers is something the organizers of the WBF clearly need to work on.


Most Thought Provoking Speaker: Whether you agree with him politically or not, Bill Clinton is a very-thoughtful man with some very interesting things to say. His talk centered on the interdependence between people, nations, and economies in our 21st Century World. And, he made a case for all Americans working and focusing on the shared opportunities, responsibilities, and values that exist among us and among all people of the world. It’s hard to imagine anyone leaving after listening to Bill Clinton and not having a slightly different view of what we need to do to make the world of the future a better place for our children and grandchildren.



–John Hollon



Day 1: Tuesday June 6, 2006


Big Name Speakers: If you want to hear big name speakers talking on a wide array of business and global topics, then a World Business Forum event is for you. Generally held in places like Chicago or New York, the WBF lines up the biggest names in business and politics and gets them to speak on the key issues of the day. It is a tried-and-true formula, but dependent completely on the quality of the speakers.


First day Speaker Lineup: Author and business consultant Marcus Buckingham (speaking on personal development), PricewaterhouseCoopers Chairman Dennis Nally (corporate values and behavior), former Secretary of State Colin Powell (global security), Adobe Systems CEO Bruce Chizen (growth & innovation) and Harvard Business School professor Michael Porter (strategy).


Best Speaker, Day 1: Business professor Michael Porter. Famous for developing the five-forces model of competition, Porter is probably the leading expert in the U.S., if not the world, on business strategy. He talks to a business audience the way he teaches in his classroom at Harvard and his presentation was not only lively and informative, but also tremendously entertaining and thought provoking. Porter throws out a challenge–Does your company have a business strategy? –and then spends 90 minutes demonstrating how many companies don’t.


Most Disappointing Speaker, Day 1: Colin Powell. It’s not that Gen. Powell didn’t have some interesting things to say, but that he spent a lot of time talking about his retirement and other such mundane matters. I heard a number of attendees talking after his talk, and most everyone expected a lot more. As one executive put it, “He’s had such an interesting life. I wish he would have spent more time sharing some of the key experiences from his career and less talking about what he’s done since he left the State Department.”


One Man’s Observation: This is my third WBF conference, and if there is one thing I’ve gleaned from them it is that the best speaker is generally not one of the biggest names on the program. More times than not, the most enlightening and engaging speaker is someone you feel you need to sit through to get to the big-name speaker that was the draw that got you to the event in the first place. You may show up to hear Bill Clinton or Colin Powell, but it is going to be Michael Porter or Malcom Gladwell that really engages you and offers some insight you can take back to the office.


–John Hollon

Posted on June 7, 2006July 10, 2018

Veterans Groups Sue to Restrict Use of Portable Digital Devices by VA Employees

Call it revenge in the electronic age—you lose my data, I take away your iPod.


In a strange twist to the data breach at the U.S. Department of Veterans Affairs, the theft of personal data for millions of veterans could mean the confiscation of many government workers’ personal music players.


A lawsuit filed by veterans groups Tuesday (June 6) asks a federal court to prevent the VA and its employees from removing “any device capable of storing, containing, or transferring any record or system of records, including … ‘iPods’ and similar devices, from property under VA’s supervision and control until and unless VA demonstrates that adequate information security has been established to the Court’s satisfaction.”


The lawsuit, which accuses the VA of violating laws including the Privacy Act of 1974, also asks for damages of $1,000 for each individual “adversely affected” by the VA’s alleged Privacy Act violations.


The VA did not immediately return a call seeking comment.


The legal tussle, with its iPod overtones, stems from the VA’s admission last month that personal data for as many as 26.5 million veterans, as the agency first said, had been stolen from an employee’s home. The agency said the data included names, Social Security numbers and dates of birth for veterans and some spouses. On June 6, however, the VA revised its previous descriptions of the records involved, and said that the data potentially included information on as many as 2.2 million current military service personnel, including up to 80 percent of the active-duty force.


Identity theft and data privacy have become hot topics recently, with most of the attention focused on consumers. But observers have warned that employee data lapses could explode in employers’ faces, resulting in possible legal violations and damage to company reputations.


Companies that create and back privacy rules can boost morale, says Judith Collins, author of Preventing Identity Theft in Your Business: How to Protect Your Business, Customers, and Employees. “Employees feel a good deal of relief,” she says.


In the case of the VA, it seems possible that some employees will be relieved of their iPods.


—Ed Frauenheim

Posted on June 2, 2006July 10, 2018

Part 4: Leading People Through Disasters

unnatural disaster

In their book Leading People Through Disasters: An Action Guide Preparing for and Dealing With the Human Side of Crises, authors Kathryn D. McKee, SPHR, and Liz Guthridge lay out a step-by-step blueprint to help HR professionals deal with the effect of disasters on their workforces.

Workforce Management is pleased to provide you with four excerpts from McKee and Guthridge’s book, which is published by Berrett-Koehler Publishers.


Book Excerpt
Part 4 – Leading People Through Disasters
An Action Guide: Preparing for and Dealing With the Human Side of Crises

Turning on Managerial Radar
Everyone, especially managers and those in HR, should be extra sensitive to the needs and problems of employees. Managers should be aware of unusual behavioral trends or problems developing in your department. If you spot a problem, immediately refer the person to a trained professional who can help with the identification of the problem and then work to solve it. This can be a resource in HR or an employee assistance program resource.

If you’re a manager, you need to work with the human resources staff and the EAP counselor (if you have elected to use that service) to determine whether it would be best to put the employee on a short–e.g., one-month–leave of absence to give the individual time for counseling and recovery. Upon the employee’s return, sit down together and work out performance expectations that are reasonable and fair both to the employee and to the employer.

Specific steps if performance declines
Managers and supervisors need to take some specific steps if an employee’s performance begins to decline.

   You should:

  • Intervene quickly if performance begins to decline, referring employees to support professionals such HR staff, the EAP or other behavioral health professionals available to you.
  • Refer employees to a professional at every step in the problem-solving process, including verbal warnings, written warning and probation, and document these offers of assistance. (This is different from the normal progressive disciplinary process in that you are offering behavioral health assistance along the way.)
  • Follow up to ensure that employees have met with support professionals.
  • Ensure that you or HR staff members are advised about employee relations issues. Ensure that managers document signs of performance decline and referrals they have made and send a copy to HR.

Rationale for special documentation
Documentation is essential to support the problem-solving process and respond to litigation or workers’ compensation claims. When documenting, the information must be accurate, factual and consistent. Record specific behavior. For example: “Employee missed meeting on 6/15/06 without giving a reason”; “I detected alcohol on employee’s breath 7/23/06”; “Employee arrived 40 minutes late for work on 8/20/06 with no explanation.” Also include information about referrals, such as “I recommended getting counseling through the EAP.”

When documenting behavior, do not refer to hearsay and don’t judge and/or diagnose an employee’s actions. Contact the behavioral health resource with your performance documentation. While this approach is always important, it becomes essential if the employee denies having a problem. Refer to the “Do’s and Don’ts” at the end of this chapter before completing the documentation.

Signs of performance problems
    The behavioral problems listed below are warning signals that managers need to confront and document:

    Absenteeism, including:

  • Unauthorized leave.
  • Excessive sick leave.
  • Monday absences, Friday absences, or Monday and Friday absences (could be related to increased alcohol or drug usage).
  • Repeated absences of two to four days
  • More than one absence of one to two weeks (five to 10 days).
  • Excessive tardiness, especially on Monday mornings or when returning from lunch (again, may be substance abuse).
  • Often leaving work early.
  • Peculiar and increasingly improbable excuses for absences.
  • Higher absenteeism rate than other employees for colds, flu, gastritis and so forth (and consequently more claims on health insurance).

    “On-the-job absenteeism,” for example:

  • Is continually absent from workstation more than the job requires.
  • Makes frequent trips to water fountain or bathroom.
  • Takes long coffee breaks.
  • Is physically ill on job.
  • High accident rate, including:
    Accidents on the job.
    Frequent trips to nurse’s office.
    Accidents off the job but affecting job performance.
  • Difficulty concentrating, for example:
    Work seems to require a greater effort.
    Jobs take more time.
    Hand tremor occurs when concentrating.
  • Confusion, for example:
    Has difficulty in recalling instructions and details of work assignments.
    Has increasing difficulty in dealing with complex assignments.
    Has difficulty recalling own mistakes.
    Spasmodic work patterns; for instance, alternate periods of very high and low productivity.
  • Inflexibility—does not change easily. Your requests for change may present a threat because the employee’s control of his or her present job duties and responsibilities allows him or her to hide low job performance. The inability to make routine changes could also indicate a high tension level or another serious problem.

    Coming or returning to work in an obviously atypical condition, which may indicate a substance abuse problem.
Generally lowered job efficiency, for example:

  • Misses deadlines.
  • Makes mistakes due to inattention or poor judgment.
  • Wastes more material.
  • Makes bad decisions.
  • Receives complaints from customers.
  • Has improbable excuses for poor job performance.
  • Poor personal relationships on the job.
  • Friction in employee relationships, usually resulting in decreased job performance and efficiency.

    Possible alcoholism or drug addition, as indicated by the following behavior:

  • Overreacts to real or imagined criticism.
  • Exhibits wide swings in morale.
  • Borrows money from co-workers.
  • Compiles complaints from co-workers.
  • Has unreasonable resentments.
  • Begins to avoid associates.

Guidelines for a meeting with an employee who is having trouble
Meeting with an employee face-to-face to discuss a problem is never an easy task. You may be tempted to put off confronting someone who is troubled. Or you will meet with the person but hesitate to recommend counseling. Despite the initial reaction, an employee who is in trouble usually knows it and is often relieved to have the problem out in the open so it can be dealt with.

If you notice any of the above behaviors, or your employee’s performance is declining, intervene quickly to determine the key issue(s).

Meet with your employee in his or her workstation or office if privacy is adequate. Come prepared with a clear sense of the job criteria and the facts that you wish to address. For example, in the case of excessive absenteeism, have the dates in front of you. You might begin by saying, “I’ve been concerned about you lately. I’ve noticed you missed work on June 10, 11 and 18, and you’re missing department deadlines. You just haven’t been your usual self.”

Focus on specific job performance issues or behavior, not on vague personality or attitude problems, which can easily be denied. Indicate the effect that the worker’s problem is having on you, the workload, and the other workers in your unit.

Hold an unhurried discussion and maintain sensitivity to the employee’s feelings and needs. The manner in which you address your employee in this first meeting will be critical in reducing defensiveness and creating a comfortable environment for communication.

Listen carefully to what the employee says. Be empathetic. Avoid minimizing what he or she is feeling or saying. Your tone should be calm, supportive and positive. Continue to gently ask questions and listen until you understand fully the nature of the problem, including how it may relate to the disaster that recently occurred.

Be careful not to over-emotionalize what is said. Communicate the facts and discuss the issues. Do not diagnose the problem; ask the employee to make an appointment with employee assistance or other behavioral health providers, or offer to schedule an appointment for him or her.

Continue to be supportive but firm in the message that his or her performance must return to a satisfactory level. Remain calm and firm, always bringing the conversation back to specific on-the-job problems, despite your employee’s excuses, defensiveness or hostility.

Avoid any diagnosis or labeling of the employee’s problem. Stress that whatever the trouble is, it is the employee’s responsibility to do whatever is necessary—for instance, by using a behavioral health provider—to perform adequately.

If the problem is personal–for example, family problems, alcohol or drug abuse, stress or financial worries either directly or indirectly brought on by the disaster–be particularly sensitive and respectful of the employee’s feelings. It is difficult for anyone except a professional counselor to assist in these situations. Reassure your employee that the company wants to help through the EAP or other resource.

Keep an open door and follow up to ensure that the employee meets with a trained counselor, such as the EAP.

Emphasize exactly what you expect in order to resolve the problem. Be sure that the employee understands, then get a commitment and monitor it.

Set a definite date—a month from now, perhaps—for your next meeting, at which time you expect marked improvement.

End the interview on a positive note, with your expectation that given the resources available, the employee will start to deal with the problem and work productivity will improve.

Do’s and don’ts in the interview

Do:

  • Focus solely on declining job performance and the offer to help.
  • Have on hand written documentation for the declining job performance, so you can let the record speak for itself.
  • Maintain a firm and formal, yet considerate, attitude. If the interview becomes a casual or intimate conversation, the impact of the message will be lessened.
  • Explain that help is available through the EAP.
  • Emphasize that all aspects of the program are completely confidential.
  • State that the employee’s decision will be considered in re-evaluating his or her performance at a later date.

  Don’t:

  • Try to find out what is wrong with the employee.
  • Allow yourself to get involved in the employee’s personal life.
  • Make generalizations or insinuations about the employee’s performance.
  • Moralize. Restrict your criticism to job performance.
  • Be misled by sympathy-evoking tactics. Stay focused on your right to expect appropriate behavior and satisfactory job performance.
  • Threaten discipline unless you are willing and able to carry out the threat.

If you have asked your employee to make an appointment with the EAP or a behavioral health provider, contact the provider to advise them that you have referred this person. Confidentiality will always be maintained between them and the employee, but the provider can tell you when your employee has met with them and whether he or she is cooperating.

First corrective interview
If the employee’s performance continues to deteriorate, conduct another interview and take whatever step in disciplinary action is warranted. Inform the employee that failure to improve job performance will result in further disciplinary action up to and including termination. Conclude with a strong recommendation that the individual use the services of the EAP.

Second corrective interview
If deterioration of performance continues, conduct a second corrective interview. Conclude by offering the employee the choice between accepting the services of the EAP or being terminated because of unsatisfactory job performance.

Termination
If after the three steps described above the employee does not or will not perform to the position’s job performance standards, he or she should be terminated.

Remember, the goal is to balance business continuity with the needs of all employees. If employees in a work group can’t count on a co-worker to perform, that hurts everyone’s performance, and creates even more tension when nerves can still be raw from the disaster.

Action steps
Design your own approach to training managers in advance on:

  • Dealing with traumatized employees.
  • Recognizing the symptoms.
  • Referring for help or putting employee on leave.
  • Conducting special performance interviews.
  • Providing warnings.
  • Terminating employees.

Consider a brief manager’s guide for dealing with traumatized employees that managers can keep with their other business continuity planning materials that you will provide them.

Plan for a quick refresher course with managers if you do experience a disaster.

Please see: Part 1, Part 2, Part 3

Workforce Management Online, June 2006 — Register Now!

Posted on June 2, 2006July 10, 2018

Snowbarger’s Reign at PBGC Could Be Short

Vincent K. Snowbarger’s appointment as acting executive director of the Pension Benefit Guaranty Corp. by Labor Secretary Elaine Chao might not hold for long. Pending legislation co-authored by Senate Finance Committee Chairman Charles Grassley, R-Iowa, and Sen. Max Baucus, D-Montana, would make the PBGC executive director a presidential appointee requiring Senate approval.


“Even if Mr. Snowbarger’s appointment were made permanent today, if this legislation gets enacted he would go back to interim status and the president would choose the new executive director, and that choice would be voted upon by the Senate,” says a staffer at Baucus’ office who did not wish to be identified.


Snowbarger was appointed Thursday, June 1, to replace Brad Belt, who resigned March 23 and officially left the agency Wednesday. His appointment was first reported Thursday afternoon on Pensions & Investments’ Web site, pionline.com. Snowbarger had been the PBGC’s deputy executive director since November 2004 and served as interim executive director of the agency in February 2004 after Steven Kandarian resigned. Snowbarger was a Republican U.S. representative from Kansas from 1997 to 1999, and was a state representative before that.


David James, a Labor Department spokesman, did not return calls for comment by deadline.


This article first appeared on pionline.com, the Web site of Pensions & Investments, a sister publication of Workforce Management.

Posted on June 2, 2006July 10, 2018

Energy Dept. Policy Raises Democrats’ Ire

Capitol Hill Democrats are trying to block a decision by the Energy Department to reimburse only defined-contribution pension and medical benefits for newly hired contract workers, but it’s unclear whether the agency’s move will have an impact on House-Senate negotiations over pension reform legislation.


Sen. Edward Kennedy, D-Massachusetts, Senate Minority Leader Harry Reid of Nevada and four other senators introduced a bill May 11 to overturn the policy. In late April, the Energy Department said it was trying to “improve the predictability of contractor benefit costs and mitigate the growth of the department’s liabilities for these costs” in a way that is “consistent with market trends.”


In a letter, 10 House Democrats called on President Bush to withdraw the new rule. They also filed their own bill.


“These changes penalize responsible employers who provide their employees with guaranteed retirement benefits and real, affordable health insurance,” wrote Rep. George Miller, D-California, ranking member of the House Education and the Workforce Committee. “The federal government should not be leading a race to the bottom on health and retirement benefits for workers.”


The Energy Department’s policy change comes at a delicate time in House-Senate talks on a final pension bill.


House Majority Leader John Boehner, R-Ohio, hasn’t reviewed the Energy Department policy, but he says it may affect Capitol Hill negotiations. “It is going to be another issue on the table we are going to have to discuss,” he says.


The department’s pension declaration stunned policy experts. “This is a shocking attack on the defined-benefit pension system by the administration,” says Ethan Kra, chief actuary for retirement at Mercer Human Resource Consulting. “This came out of left field with no opportunity for comment. This was just an edict.”


The decision, according to one expert, reflects a bias by President Bush against traditional benefit programs and in favor of personal accounts, such as those he has proposed for Social Security.


“The Bush administration has been quite clear and candid that they don’t care whether employers have defined-benefit plans and that in their view individual plans are better for workers,” says Dallas Salisbury, president and CEO of the Employee Benefit Research Institute. “The question is, is the Defense Department next?”


Even if the agency is acting alone, it is overstepping its bounds, says an expert, who argues that contractors should be free to choose a benefits program as long as it holds down costs.


“I was stunned because it seems to me that there is no justification whatsoever for DOE to dictate to a provider what type of benefits they should be offering,” says Martha Priddy Patterson, a director of Deloitte Consulting in Washington. “Where does this end? Will they not reimburse your medical plan if it covers contraceptives or cosmetic surgery?”


The decision also could have influence outside the Beltway.


“This just further underlines for the private sector, at least while this administration is in power, that they can’t expect to be criticized for getting rid of their defined-benefit plans,” Salisbury says.


—Mark Schoeff Jr.

Posted on June 2, 2006July 10, 2018

Part 3: Leading People Through Disasters

unnatural disaster

In their book Leading People Through Disasters: An Action Guide Preparing for and Dealing With the Human Side of Crises, authors Kathryn D. McKee, SPHR, and Liz Guthridge lay out a step-by-step blueprint to help HR professionals deal with the effect of disasters on their workforces.

Workforce Management is pleased to provide you with four excerpts from McKee and Guthridge’s book, which is published by Berrett-Koehler Publishers.


Book Excerpt
Part 3–Leading People Through Disasters
An Action Guide: Preparing for and Dealing With the Human Side of Crises

Balancing the needs of employees with getting back to work

Getting back to work after a disaster
When the rains, winds, fire or floods have ceased, it’s time to pay attention in equal part to people’s physical and emotional states in anticipation of going back to work.

You’ve got to consider where your employees will report to work, whether they have the tools, information and other resources they need to do their job, and what tasks they need to focus on. As daunting as that may seem considering what has happened, the challenges of getting employees established into a new work setting may be straightforward compared with dealing with employees’ emotional states.

As a manager, you may have to deal with employees’ feelings of loss, uncertainty, confusion, fear, sadness, anxiety and anger. You may need to deal with issues of safety, health, and job security. When you and your employees have to work under difficult conditions, everyone’s frustrations can work against the organization’s goals and objectives.

Getting business systems up and running again
In the hours and days after the disaster first strikes, organization leaders frequently become consumed with the logistics of the business interruption. In fact, most business continuity plans concentrate on backup computer systems, backup mechanical systems, off-site locations for resuming work and perhaps an emergency operations center large enough for the most critical executives for command-and-control efforts.

Getting people back to productivity
But what about backup human systems? What thought have you given to employees whose homes have been destroyed? Or, those who can’t get to the work site or, conversely, can’t get home from work? What about those with missing family members? Those who are separated from their pets?

These are subjects you need to address as you build your business continuity plan, including developing contingent human resource policies. As a rule of thumb, acts of nature that cut a wide or deep swath can have more devastating effects on more humans for longer times than a company-specific problem, such as a plant explosion or a building fire. That’s why it’s so important to think broadly when preparing for disasters. If you’re to resume your business operations, you need employees back at work.

For example, northeast Ohio is several hundred miles from tornado alley, but that didn’t stop a twister from bisecting a Delphi plant there one Friday evening in 1985. Michael Hissam, now regional director of corporate affairs for Delphi Mexico Operations, worked at the facility as Delphi’s lead media contact. The plant, which ran multiple shifts, had a disaster preparedness plan that immediately went into action. Even though it hadn’t taken tornadoes into account, the plan was thorough enough for the plant to resume operations first thing Monday morning.

Not all employees were back to work. One employee lost her life at the plant, and more than 200 had been injured either at the plant or in the neighboring area. Others lost their homes. Hissam remembers that it took months for some people to recover, not only from their physical injuries but also from their property damage and the trauma. Other employees pitched in to cover for their co-workers on the job, and many contributed money to help with the financial strain. Members of the HR staff spent time helping affected employees and their families.

More recently, 30 inches of rain fell in Santa Barbara, California, over a two-week period in January 2005. Normal rainfall is less than half that amount. The typically dry and rocky riverbeds were white-water rushing to the sea and in some cases overflowing their banks. An area south of Santa Barbara suffered a horrendous landslide, 10 people were killed, and the only north-south highway was closed in both directions for more than a week. As if that weren’t awful enough, at the north end of the Santa Barbara coastline, the same highway was closed for a day because of an overturned truck as well as mudslides and overflowing creeks.

Thus, the area was landlocked, and employers were bewildered about how to keep their operations going with some employees stuck at work and others stuck at home. Employers scrambled to find hotel rooms for those at work. Some employees who were at home could work from their residences. But there were a lot of people who were not working, or working shortened schedules and having a difficult time concentrating when they were working. Employees were concerned about adequate food, shelter and clothing, as well as their paychecks.

Employers were wondering, “Do we pay or not pay?” Some employers could and did so. Other employers decided they could not afford to pay for time not worked, but did allow their nonexempt employees to use vacation pay. This underscores the critical nature of developing contingent pay policies based on what you are financially capable of providing. Some employers after Hurricane Katrina and other hurricane-related disasters were able to reassure their employees with full pay for a period of time.

Pay or no pay, some employees may decide to move on, which can really throw a wrench into a company’s business recovery. “Employees and management are not drinking the same Kool-Aid,” observes Charles Pizzo, crisis communication expert and hurricane Katrina evacuee. Employees have a lot more on their minds than returning to work. “Employees’ first responsibility is to themselves and their families. They’re concerned about their self-preservation; they’re thinking about their safety, not their work,” especially if they’re in a minimum-wage job.

If employers have failed to create sound plans for dealing with disasters and getting the business back on track with their employees’ needs in mind, Pizzo says these employers run a big risk of losing employees. “By not taking actions, either to plan or to take actions afterward to help, employers (particularly those in the service industry with lots of low-level customer-facing jobs) are leaving their businesses totally vulnerable.”

Impact of employee trauma on the business
Getting employees back to work after a crisis is just the first step. Trauma experts and others who are familiar with the human systems side of business continuity planning know that crises can contribute to tension in the workplace, which manifests itself in multiple ways. Besides the high attrition, businesses can suffer costly workers’ compensation claims, spiraling medical costs, excessive absenteeism and loss of productivity. And these issues may continue long after the emergency has passed.

Helping employees through the trauma of disaster
Managers and supervisors who are most familiar with the work habits and personalities of their employees can play a critical role in preventing problems, detecting difficulties and motivating people to accept outside help. HR also can help by recommending outside resources, many of which may be company-paid.

Everyone needs to look out for everyone else. Problems detected and solved early in the post-catastrophe situation reap benefits for employees and the company alike. Employees will experience fewer traumas, or at least recover faster and stronger. Co-workers who aren’t feeling the adverse affects of the disaster won’t feel as burdened by, or resentful of, the extra work they’ve taken on to help out. As a result, morale can improve faster, and employee relations will be better.

The employer can minimize its exposure to costly workers’ compensation claims and medical and disability claims. You also may improve attendance and tardiness faster than you would otherwise, which will increase your chances for maintaining satisfactory productivity levels.

Please also see: Part 1, Part 2, Part 4

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