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Author: Site Staff

Posted on September 17, 2004July 10, 2018

Dear Workforce How Do I Develop Career Paths

Dear Confused:



Having a well-thought-out and detailed retention strategy is vitally important to the success of both your organization and its employees.Retaining your best people has a quantifiable, bottom-line result. Since you already have a retention practice, you should be somewhat ahead of the game. But the specific initiatives you’ll need in order to be an efficient organization can be complicated. Here are some important steps to help you design an effective retention plan, both during times of workforce change and also when the organization is stable:

  • Any useful plan needs focus and definition. Be sure to precisely identify the career- path process for both the organization and individuals. Do not be shy: if necessary, gather any information from others that will be helpful in defining the process.
  • Be sure to take into account the strengths and weaknesses of your current retention system. Don’t reinvent all the processes if your employees find certain aspects of the current system to be effective. Learn from your mistakes and successes to help build a more effective retention practice over the long run.
  • Once you have formulated your new retention plan, gather feedback about the proposed framework from key stakeholders within your organization. Be flexible and willing to amend the framework as needed.
  • Before implementing your new plan, explicitly define the roles played by the different parts of your organization. Stress how important it is for individuals to ultimately be responsible for their own professional development, while letting managers know they play a key role in mentoring/coaching.
  • Include a self-assessment component in your plan. This allows individuals to truly understand where they will be most effective and fulfilled in the organization.
  • Provide infrastructure for education. Train both individuals and managers about their responsibilities, the resources available and the ultimate intended results.
  • Benchmark your results. Constantly monitor the effectiveness of your new retention plan in relation to the goals that have been set. If necessary, be willing to modify the plan in ways that will best benefit individuals and the organization.

SOURCE:Ron Elsdon, adviser forDBM’s Center for Executive Options, author of Affiliation in the Workplace, San Francisco, Oct. 2, 2003.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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Dear Workforce Newsletter
Posted on September 16, 2004July 10, 2018

Bad Writing is a Costly Problem

Employers are having to spend more than $3 billion annually to improve the writing skills of their employees, according to the College Board’s National Commission on Writing. More than 40 percent of firms offer or require writing training for salaried employees.
 
The commission surveyed 120 human resource directors in companies affiliated with the Business Roundtable.
 
Half of the respondents said that they take writing ability into consideration when hiring and promoting professional employees. Eighty percent of employers in the “FIRE” industries–finance, insurance, services and real estate–give writing tests to job candidates or otherwise try to determine the quality of a candidate’s writing.
 
The commission estimates that the annual cost of training new salaried employees in writing at $104.8 million and the cost of training new hourly employees at about $98.7 million. On top of that, it says that training current salaried employees costs $1.36 billion and current hourly employees costs $1.52 billion. All told, it estimates the total cost of filling what could be called the “writing skills gap” at about $3.09 billion.

Posted on September 15, 2004July 10, 2018

Top Talent Wants Flexibility, Recognition

The most talented employees at large companies are increasingly demanding a better work/life balance, according to one new report.
 
The study by the Service and Support Professionals Association involved extensive surveys of employees–many in tech-support and related roles–in the United States in Canada. The study compared all employees to “top talent”–the people that executives defined as the top 10 percent of the employees in their companies.
 
The association found that “top talent places high value on flexible schedules,” particularly when working for large corporations. These top 10 percent also want a pat on the back; recognition and appreciation is far more important to them than money.
 
Also from the study:
 
  • Top-talent females are much happier at their jobs than other female employees.
  • Autonomy is very important to highly successful employees. Fifty-one percent of highly talented employees say that it’s “extremely important” that they operate with a degree of autonomy. Only 14 percent of other employees feel that it is extremely important.
  • Fifty-three percent of top talent were referred to their companies by a friend, and only 6 percent were hooked up by a recruiter. In contrast, only 31 percent of the other employees were referred to their companies by friends. Thirty-six percent were referred by recruiters.
  • Generally, it’s more important to older employees than to younger employees that they contribute to their company’s success.

Posted on September 13, 2004July 10, 2018

Winners and Losers in the Oracle Case

There could be more consolidation of software companies and a boost in business for workforce management consolidation firms as the result of a federal court decision that favored Oracle Corp. in a closely watched antitrust case that grew out of its attempted takeover of PeopleSoft Inc.


The recent ruling went against the U.S. Department of Justice. But the big loser could be PeopleSoft, which is now back in play as a takeover target. Even if it ultimately fends off Oracle, the case could be costly to PeopleSoft in legal fees and the potential for lost business.


Paul Hammerman, a vice president at Forrester Research, says that third-party support vendors already have begun to emerge to compete for a share of PeopleSoft’s software-maintenance market. And the German software firm SAP “will continue to benefit from the takeover battle,” he says in an e-mail. The ruling could also figure in future software cases. “The case sets a precedent that anti-competitive effects are hard to prove for differentiated software product lines,” Hammerman says.


The government argued that the market for complex enterprise resource planning software would be whittled down to two chief players–Oracle and SAP–if PeopleSoft were swallowed up.


But U.S. District Court Judge Vaughn Walker said the government had not proven that the merger of Oracle and PeopleSoft “is likely substantially to lessen competition.” Walker noted that the field is rich with competitors. He cited Lawson, Microsoft and American Management Systems, which is now part of the Canadian firm CGI. The judge also noted the existence of such best-of-breed vendors as Siebel, and pointed to the large number of outsourcing firms, including Accenture, Fidelity, Exult, Hewitt and Aon that are ready to handle such company functions as payroll, benefits and pension management.


PeopleSoft and Oracle both vow to fight on. The Department of Justice might appeal. PeopleSoft still has a “poison pill” provision that would make its takeover prohibitively expensive. The company also is pressing a business-disruption suit against Oracle, asking for $1 billion in compensatory damages, plus punitive damages.


As the software giants slug it out, their marketplace is changing, says Henry Morris, a group vice president with the research firm IDC. He agrees there will be more consolidation. He predicts companies will also find “outsourcing is appealing,” and that competition for niche markets will intensify.


Steve Hitzeman, a senior consultant with Watson Wyatt, says it may be too early to tell how it will all shake out. “It’s like a hurricane just sitting out there but not moving in any direction,” he says. “Until you see which way the wind is blowing, you don’t know.”

–Douglas P. Shuit

Posted on September 10, 2004July 10, 2018

Dear Workforce How Do We Use Knowledge Management to Build an Effective Workforce

Dear Need Knowledge:



Knowledge Management, also known as KM, is broadly defined as providing a workforce with information and knowledge to successfully accomplish its job tasks.

It can include strategy and governance, content architectures and processes, roles and responsibilities, technical tools and infrastructure, metrics and incentives, and change management and learning. KM is not a technology and isn’t technology-driven, but it’s reliant on technology.

To be effective, align your knowledge-management program with your critical business processes. Don’t simply put in new technology tools and hope that they get used. Instead, make sure those tools are used to target specific business goals. Your goal might be to decrease repeat calls and increase cross-sales in call centers. Or it might be to reduce the cost of new-product development. Don’t rely on general cost-savings predictions, such as saving everyone 20 minutes a day searching for material.

If you’re just starting out, pick a pilot program that will clearly demonstrate the value of KM, and select realistic goals that can show this value quickly. You can then define and design the components of the KM services to meet these business goals. Pilot all the KM services, not just the technology. Involve the employees in all aspects of the pilot—testing the interface, the functionality, the incentives and so on. After the KM services are defined, you can determine which services are best handled at a global, functional or local level, also allowing you to decide which services to outsource, buy or build internally.

Use the pilot to refine the total array of KM capabilities and move to additional business functions where value can be provided. Tie KM to workforce-management functions like learning and performance management. Integrating these different functions minimizes turf wars and optimizes performance.

SOURCE: Bill Ives, associate partner, Human Performance Service Line and the lead for the global Knowledge Management practice of Accenture, Boston, Oct. 16, 2003.

LEARN MORE: Discuss in theTechnology Forum.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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Dear Workforce Newsletter
Posted on September 10, 2004July 10, 2018

Dear Workforce I Need Help Convincing Management to Invest in Training

Dear Without a Clue:



There are two parts to an ROI calculation: the financial benefits of the training or other performance-improvement program, and the costs of that program. The ROI equation is stated as:

Benefits (minus) Costs (divided by) Costs x 100 = ROI percent

For example, if the financial benefit derived from a program is $4,000, but it costs $2,500 to provide the program, the ROI would be 60 percent. Another way to look at this would be to determine the cost-benefit ratio, which divides the benefits by the costs. In the above case, the ratio equals 1.6:1. Simply put, it means the company can expect to get $1.60 back for every dollar invested in the program.

As you see above, you have costs and you have benefits. Let’s talk about benefits first.

Before you can derive the financial benefits of the program, you must first establish its business objectives. Start with the question: What is the company expecting to gain or save from this program in financial terms? Then determine the job-performance requirements needed to meet that financial goal. Last, you have the learning objectives. A very simple example of this in a call center may be:

Business Objective Performance Objective Learning Objective
Increase product revenue by 30 percent Offer at least two products on each call Explain product advantages

There may be “intangible” benefits for many programs that can’t be converted to a monetary value, but have to be captured anyway. For example, most executives agree that improving customer satisfaction eventually helps the business, even if that benefit cannot be converted to a monetary value initially. Still, efforts should be made to tie each program outcome to a financial value. For instance, improved motivation should lead to improved performance. The key is to anticipate and measure that performance.

So now you’ve showed how your training generates benefits. The other part of the equation is costs. The costs that should be included in your cost-benefit calculation include:

  • Needs assessment
  • Development and acquisition
  • Program materials
  • Instructor/facilitator
  • Facilities
  • Travel/lodging/meals
  • Participants’ salaries and benefits
  • Evaluation
  • Administrative/overhead

SOURCE: Toni Hodges,consultant, Annapolis, Maryland, Oct. 28, 2003.

LEARN MORE:Make Training More Accountable.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

Ask a Question
Dear Workforce Newsletter
Posted on September 10, 2004July 10, 2018

Employers Are Skeptical that their Health-Care Strategies Will Really Pay Off

Companies are implementing a potpourri of strategies to reduce health-care costs, but their effectiveness is questionable, according to a study by the Kaiser Family Foundation.


Only 15 percent of employers rate disease management as “very effective” at controlling health insurance costs. Similarly, only 11 percent say that consumer-driven health plans are very effective at cost control. Most companies think that these strategies are only “somewhat effective.” In the near future, Kaiser says that about half of all firms with 200 or more employees are “very likely” to increase employee health-care contributions.


The annual survey by the Kaiser Family Foundation and the Health Research and Educational Trust shows that between the spring of 2003 and the spring of 2004, health-insurance premiums rose by 11.2 percent. In 2003, premiums rose 13.9 percent.


Among the survey’s other findings:


  • More than half of all employees with health coverage are enrolled in PPOs. About 25 percent of all covered employees are in HMOs.
  • Of firms offering health benefits, 17 percent offer incentives to people who decline coverage. (The topic has generated discussion online).

Co-payments for doctor’s-office visits rose in 2004. Twenty-seven percent of employees paid $20 for visits, compared to 19 percent last year.

Posted on September 10, 2004July 10, 2018

The Creative Class May Be Moving–Out of the United States

Two years ago, Carnegie Mellon professor Richard Florida wrote in his book The Rise of the Creative Class that the key to a city’s success is whether it is attracting the right talent to handle information-age jobs that require creativity and problem-solving skills. Now, Florida says that some of those top American cities are losing out to overseas locales.


Florida, writing for The Conference Board’s magazine Across the Board, says that Brussels is competing with Boston, Seattle and Austin as a center of creativity. Sydney and Melbourne are ranking up there with Washington, D.C. and New York.


One thing causing top talent to give up on the United States is the frustration of immigrants who have previously attended school or worked in America. Visiting graduate students, Florida says, “now complain of being hounded by the immigration agencies as potential threats to security, and they worry that America is abandoning its standing as an open society.”


Florida says that some Americans choose to relocate–whether within the country or to a different country–partly for the job opportunities, but also based on whether they fit in culturally. Gays may leave cities they find intolerant, and scientists may leave places where there are heavy regulations on research. One leading stem-cell researcher left California three years ago for England, according to Wired magazine.


New York, according to Across the Board, could someday lose its place as the sort of de-facto capital of the world. Among the cities that urban planners, economists and futurists predict could be the next “capital of the world” are Shanghai, Bejing, Hong Kong, Bangalore, Jerusalem, Berlin, Budapest, Vancouver, Miami, Singapore and Toronto.

Posted on September 8, 2004July 10, 2018

When it Comes to Absenteeism, the British are Getting Religion

U.K. employers are increasingly aware of the costs of absenteeism, and several companies are trying to reduce the time it takes employees to return to work from injuries.


The Confederation of British Industries estimates that absenteeism costs employers about $19 billion (U.S. dollars) in 2003. British Airways, for example, canceled 30 flights in August because the company was “unable to cope with unexpected absences,” according to Business Insurance.


Royal Mail Group, which is owned by the government, is giving employees who don’t take any time off for illnesses over a six-month period a chance to win a new car. Kevin Fairbotham, Royal Mail’s head of risk management, tells Business Insurance that his company’s employees miss 12 days off for illnesses annually—double the national average.


For some companies, the first step is simply getting their hands around the scope of the problem. Janice Kaye, managing director of MMS National, says that “ninety-nine percent of companies have no idea how much absenteeism costs them. They have not done the analysis, and when they do, they are shocked.”

Posted on September 3, 2004July 10, 2018

More Companies Restore 401(k) Matches

With the economy showing signs of improvement, some of the employers that had cut their 401(k) matching contributions have begun restoring them. Although the total number of companies that eliminated the match was relatively small, it included many high-profile firms in the automotive, energy, financial, high-tech and media sectors.



    Employers often perceive their match as a profit-sharing mechanism that can justifiably be reduced or eliminated in difficult times, say observers. And employees, while not pleased with the cuts, generally regarded them as preferable to certain alternatives, such as layoffs.


    Nevertheless, companies generally cut their matches reluctantly and have been happy to restore them, they say. “I think a lot of the companies think of the match as something they’re not necessarily obligated to do, but altruistically [it’s] something they feel they should do,” says Paul Bracaglia, a partner with the human resources services unit of PricewaterhouseCoopers in Philadelphia. “I do think that companies that have cut their match have done it begrudgingly, and I don’t think they saw it as an easy way to reduce expenses.”


    Houston-based El Paso Corp., which originally cut its match in March 2003, when it faced liquidity problems, fully restored its program as of July 1, according to a spokeswoman for the energy company. Other companies that have either fully or partially restored 401(k) matches that were cut in recent years include Brooks Automation Inc., Charles Schwab Corp., DaimlerChrysler Corp., Delphi Corp., Ford Motor Co., Lincoln Electric Co., St. Thomas Health Services and Textron Inc.


    In addition, both CMS Energy Corp. and U.S. News & World Report have announced plans to reintroduce their matches in January. And General Motors Corp., which started out with an 80 cent match for every $1 contributed by employees, made two cuts beginning in March 2001. Ultimately, GM cut the match to 20 cents for every $1 contributed by employees. The Detroit-based automaker then increased the match in January 2003 to 50 cents, where it has remained since, according to a company spokesman.


    Some companies are still making cuts, though. For instance, Pewaukee, Wisconsin-based CIB Marine Bancshares Inc. eliminated its match earlier this year, a spokeswoman says. According to a 2003 survey by Hewitt Associates Inc., only 5 percent of the roughly 500 large companies surveyed eliminated or reduced their 401(k) matches.


    “If you look at the companies that cut the match, they tend to be companies who were in cyclical industries, or companies that were entering bankruptcy,” says Michael Weddell, a retirement consultant in the Southfield, Michigan, office of Watson Wyatt Worldwide, While some of these companies are now restoring their matches, “they’re being kind of cautious about it,” he says. “They want to impress investors that they’ve really restored the company to financial health before they turn around and start to increase their benefits costs again,” Weddell says.


    Karen Field, Washington-based director of compensation and benefits with KPMG, estimates that about a quarter of her clients that cut their match have since reinstated it, although the rest are discussing it. Some employers consider it a bonus, and have the attitude, “if times are good, I’m going to give you something; if times are bad, I’m not going to give you something,” Field says. Bracaglia says he has not seen any movement yet back to restoring the employer match, “but I’ve seen many (companies) talk about it.”


    Companies that are considering such moves know their employees’ perception is that the economy is doing better, “and they’re fearful if they don’t reinstate the match, it’s going to create some bad will,” Bracaglia says. Furthermore, “it’s a competitive posture,” he says. Employers are worried that if they do not restore their match, it could put them at a competitive disadvantage in terms of recruiting and retaining employees.


    Brooks Automation, which is in the semiconductor industry, cut its match with the understanding that once it was through with a restructuring program and the economic downturn ended, “then we would restore it at some point,” says director of investor relations Mark Chung. “We told our employees that it was not a permanent thing.” Once the economic environment improved, “We were able to return that 401(k) match to our employees, and, hopefully, going forward we can maintain that,” he says.


Employee reactions
    Observers say employees generally took the cuts in stride. Employees’ attitude “depended on the circumstances,” Weddell says. In the automotive sector, for instance, “companies have already done a pretty good job of getting employees to buy into the fact that their compensation is going to vary when they’re in a recession,” he says. They have a history of suspending the match in poor times but rewarding employees in good times, he says.


    When Brooks Automation of Chelmsford, Massachusetts, suspended its match, “there were a lot of bad things going on at the time, including layoffs,” at other companies, Chung says. “I think the majority of the employees understood the reasons why we were doing it. They didn’t necessarily have to be happy with it, but I think they understood the reason.”


    When Saint Thomas Health Services in Nashville, Tennessee, suspended its match last year, “there was a certain amount of skepticism in some camps. The folks that tended to be negative were negative,” says Glenn Carnathan, senior vice president and chief human resources officer. Others, though, recognized that the health care system, which was created by the merger of two systems a couple of years earlier, faced some financial challenges to meet its targets, he says.


    As part of a new retirement program, beginning January 1, St. Thomas increased its match to 50 percent for the first 4 percent of employees’ salary, up from the 35 percent on the first 5 percent that it offered before the match was suspended. It has also switched from cliff vesting, in which an employee becomes fully vested in a plan after a certain period of time, to immediate eligibility and vesting, Carnathan says.


    “I don’t think there were any surprises” on the part of employees when Tech Data Corp cut its match in 2002, says Leslie Reagin, director of compensation, benefits and employee services for the Clearwater, Florida, company. It was one of the alternatives other companies used as well to avoid reducing head count, she says.


    However, cutting the match may have some unintended consequences. Susan Alford, an Atlanta-based senior VP with Aon Consulting, says there are indications that employees, who already fail to save enough to begin with, respond to employer match cuts by reducing their own contributions. The issue is “all wrapped up into just getting employees to save in general,” she says. “If there’s no longer the enticement to give up to 6 percent, they drop down to 3 percent, or whatever it takes to do the match. And if there’s no match, they may drop out entirely,” she says.


What’s to come?
    Observers differ about how employers are likely to treat their 401(k) matches over the next few years.


    Weddell, of Watson Wyatt, says that companies are likely to reintroduce matches gradually. “We’re going to see some match increases going forward, but I think it’s not going to be a sudden thing.” Companies “just want to make sure they can afford it,” he says. However, Field of KPMG says the matching contributions have come back more quickly than she had expected. Companies need it “as way of coaxing people to come to the company,” she says.


    “The willingness of the company to be generous with company contributions to their 401(k) plans is very much proportional to their need to attract, retain and motivate high-quality workers,” says David Wray, president of the Chicago-based Profit Sharing/ 401(k) Council of America. “I believe we’re moving toward a labor shortage, and the companies’ thinking processes are beginning to switch” from making cutbacks to finding ways to retain good people, Wray says. As a result, “I think the future’s pretty bright for company support of 401(k) plans.”


    But that may depend on the economy. “The lesson that we learned is that this is not a fixed commitment, generally, and that I wouldn’t be surprised to see the matches varying over the business cycle,” says Alicia Munnell, director of the Center for Retirement Research at Boston College.


    Changes in some employers’ approach to retirement benefits also could play a role. Lori Lucas, defined contribution consultant at Hewitt Associates, notes that some plan sponsors are phasing out their retiree medical and defined benefit plans, or switching to cash balance or other plans. They will look to their 401(k) plans to ensure their employees have an adequate retirement income, she says.


    “The trend is likely to be that plan sponsors will consider the match much more viable going forward,” she says. “It’s going to be a much harder decision to reduce the match .”


This story originally appeared in Business Insurance, a sister publication of Workforce Management.

Workforce Management, September 2004, pp. 68-71 — Subscribe Now!

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