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Posted on August 21, 2008June 27, 2018

Are You a Change Agent

Change happens. It is in the technology that makes our cell phones, Internet devices and our seemingly new products out of date. It is in the demographics of the diverse workforce as baby boomers learn to work aside Millennials. It is in changing global economic cycles with simultaneous growth in some markets and recession in others. It surrounds us.


Change matters. An executive recently said that a business that took 50 years to build could be lost in two if it does not change. Individuals, teams and organizations that change succeed; those that do not fall behind, unable to ever catch up. As a distinct organizational capability, change goes by many names: agility, cycle time, flexibility, responsiveness and transformation. Organizations that change respond to external demands, create higher intangible market value, implement strategies, plan for the future and create excitement among employees. Change means doing things faster, and so change enables. Instead of winning through innovation, customer service and globalization, leaders demand fast innovation, rapid customer service and swift globalization.


So what does the inevitability of change mean for HR professionals? Let me suggest three principles HR can implement to coach, design, deliver and facilitate change.


Principle 1:
Make the unspeakable speakable
   
Anyone who has been in a relationship for a long period of time has discovered that without candid conversation, the parties turn away from each other instead of toward each other. This drift eventually widens and the relationship fades. To build a relationship, caring partners need to turn toward each other, which means they need to talk. They especially need to find ways to talk about the things they don’t want to talk about. They need to make the unspeakable speakable.


In almost every organization there are unspeakable viruses that limit successful change. These viruses are customs and norms that—without being talked about—shape how employees behave. In many cases, they hinder an organization’s ability to successfully change. In our work, we have identified over 30 such viruses (for a complete list of the viruses, visit www.rbl.net or e-mail me at dou@umich.edu). Here are some of them:


Activity mania: We like to be busy; our badge of honor is full calendars, even if it excludes thinking and results. We hide behind our “busyness.”


Have it my way: We don’t learn from each other, and the “not invented here” syndrome, in which outside ideas are devalued, rules the workplace.


False positive: We do “nice talk.” We are overly kind even if we disagree.


Authority ambiguity: In our organization, we are not sure who is responsible or accountable, so no one is.


Turfism: We defend our turf, sometimes to the detriment of the overall organization.


Over-changed, also known as the “full sponge”: We have a capacity problem. There are too many changes going on at once. We are burned out and stressed out on change. We cannot let things go.


Over-measure: We measure everything, even to a fault. Our dashboards are way too complex.


Under-measure: We don’t have indicators that track the important stuff. We measure what is easy, not what is right.


Going for the big win: We look for the mega change that will solve all problems instead of starting small.


When these viruses can be named, identified and talked about, they can be overcome. HR professionals can help their managers and teams detect and eradicate these viruses by daring to describe them, and then by having candid conversations about them so they don’t return.


We have found that new employees often see these viruses better than old employees do. When we visit a friend or family member, we more readily see the clutter in their house than they do themselves (and, unfortunately, vice versa). We have also found that teams can actually have fun naming, drawing and self-mocking the unspeakable change viruses that lurk in their organization. One team drew their most prevalent virus, and then posted these drawings in their offices until the virus went away.



Creating a mind-set of change means that HR professionals model and encourage leaders to constantly learn, unlearn, improve and accept the inevitability of change.

Principle 2:
Turn what we know into what we do

    Those who have not seen me for five or six years almost always remark that I have lost a lot of weight. They want to know how I did it, and are surprised when I tell them that I have in fact discovered the secrets of losing weight (and hopefully sustaining the loss).


With bated breath, they listen to my secrets: “Eat less, eat right and exercise more.” As the reality of these “insights” sinks in, they are disappointed.


They have missed the point. The challenge of weight loss and other personal changes is not discovering a secret of what to do, but learning the discipline of doing it. Knowing what to do is much easier than actually doing it. In managing change in organizations, most leaders can accurately list within two minutes seven to 10 keys to successful change. In our work, my colleagues and I have identified a number of keys to successful change management, including:


Leadership: Have a strong leader who sponsors and champions the change by investing time and energy.


Need: Create a shared need so that the rationale for the change exceeds the resistance to the change (when people know the “why,” they accept the “what”).


Vision: Shape a future vision with direction, goals and behaviors.


Commitment: Engage and commit others to this vision by giving them information about the change and getting them to behave as if they are committed to the change.


Decisions: Build a decision protocol that segments the vision of tomorrow into decisions that are made today.


Systems: Institutionalize a change through wise investments in people, communication, rewards, information and data, and budget.


Measures: Monitor how the change is going so that learning and adaptation occur.


HR professionals help turn what we know into what we do by bringing the discipline of a change checklist to any project or initiative. Pilots, surgeons, merger specialists and fast-food restaurant managers find that the discipline of a checklist increases performance. An HR professional may regularly perform change audits by making sure that the key elements of successful change are diagnosed and implemented in a disciplined way.


When HR professionals use a change checklist within an organization, they can diagnose what investments should be made to make change happen. In many cases, this diagnostic can identify where not to invest change resources, since that one particular discipline is already sufficient for change, while other disciplines are in short supply. In one case, the first three dimensions (leadership, need and vision) scored high, but decision protocols and institutionalizing the change scored low. This team did not need to spend more time on discussing why the change should occur or what the outcome of the change was, but on how to make it happen. In another case, leaders scored high on the change disciplines, but employees did not.


HR professionals who do a change checklist make sure that knowledge about change is turned into action that delivers change.


Principle 3:
Make change a pattern, not an event
    Ultimately, change is not about a single incident, but about creating a new pattern. People sometimes ask me when I am going to go off my diet, which is a misguided question. It assumes that my weight loss is tied only to a diet, not a way of life.


In organizations, HR professionals help make change a way of life by seeing that it becomes assimilated into how work is done. Change is not something that happens in a workshop, team meeting or process review, but ­occurs naturally and continuously during all work activities. Creating a mind-set of change means that HR professionals model and encourage leaders to constantly learn, unlearn, improve and accept the inevitability of change.


A pattern means that a new culture is created. We have found that organizations are more likely to change their culture when they begin the culture discussion by focusing on customers outside the company and what the company wants to be known for by their best customers. The changes employees and organizations make inside can and should be clearly and directly linked to the expectations of customers. Change is not an idle hazing meant to distract employees, but a means of serving customers. When inside change links to external expectations, HR programs (staffing, training, compensation, communication) and leader behaviors occur because they deliver value to the marketplace. HR professionals who ensure that internal changes are linked to external expectations see change less as an event and more as a pattern or culture.


In our research on competencies for successful HR professionals, the ability to manage change and be a cultural steward were among the most critical differentiators for an effective HR professional. Change happens and it matters. By following these three principles, HR professionals can help employees discover the excitement and energy that change brings.


Workforce Management, June 9, 2008, p. 22-23 — Subscribe Now!

Posted on August 20, 2008June 27, 2018

Delphi Will Cut 600 Salaried Positions

Troubled auto parts supplier Delphi Corp. said Monday, August 18, that it will lay off 600 of the 3,200 salaried workers in its electronics and safety division by the end of this year.


Delphi, which has been operating under Chapter 11 bankruptcy protection since October 2005, plans to cut its electronics and safety division costs by 25 percent.


The division accounted for $5.03 billion, or about 22 percent, of Delphi’s total global sales in 2007.


In a statement, Jeff Owens, the division’s president, said Delphi is “aligning its resources with the dramatic shifts that have occurred in the North American vehicle market.”


“Consumer trends and market conditions have caused fundamental shifts in consumer preferences, impacting both the volume and mix of vehicles produced by our North American customers.”


The affected salaried workers will be notified by August 29, said Delphi spokesman Milton Beach.


Most of the cuts will occur at Delphi’s operations in Kokomo, Indiana, where 2,500 of the 3,200 white-collar employees in the division work. Beach said the company will not disclose a target number of layoffs for each location.


The rest of the workers in the electronics and safety division are in Vandalia, Ohio; Milwaukee; and Michigan.


The layoffs affect about 6 percent of Delphi’s 10,200 salaried workers.


Delphi this month reported a $551 million second-quarter loss on a 13.3 percent decline in revenue. Delphi, a former General Motors subsidiary, relies on GM for most of its business.


Delphi, of suburban Detroit, supplies steering, chassis, electrical and other components and in-vehicle entertainment systems.


Filed by Craig Trudell of Automotive News, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Workforce Management‘s online news feed is now available via Twitter.

Posted on August 18, 2008June 27, 2018

Toyota Idles Factories but Can’t Lay Anybody Off

They will relearn how to pick up screws. They will study safety practices. They will take classes on workplace diversity and ethics, study corporate history, clean up the mess of urban vandals and probably even plant flowers.


But one thing Toyota’s 4,500 idle North American workers will not do is get laid off.


As the U.S. auto industry sheds workers, and even Nissan offers buyouts, Toyota is sticking by its proud—and expensive—tradition of no layoffs during hard times.


“This was the first chance we’ve really had to live out our values,” says Latondra Newton, general manager of Toyota’s Team Member Development Center in Erlanger, Kentucky. “We’re not just keeping people on the payroll because we’re nice. At the end of all this, our hope is that we’ll end up with a more skilled North American workforce.”


On August 8, Toyota halted production of Tundra pickups and Sequoia SUVs at plants in San Antonio and Princeton, Indiana, for three months, idling 4,500 workers.


It’s an expensive proposition. Toyota won’t estimate the financial hit. But keeping 4,500 of its workers on the clock at full pay and benefits for 14 weeks, even at a conservative estimate of $20 an hour, would represent at least $50 million. The shutdown also means a production loss of 30,000 to 40,000 big-ticket pickups and SUVs. At an estimated wholesale value of even $25,000 per vehicle, that translates into as much as $1 billion in lost revenue.


Other complications are developing. Toyota’s assembly plants that still are producing are leery of others getting an advantage in intra-company competition for future work. So they are vying to take part in the retraining programs.


It was Newton who first received word of Toyota’s decision last month that assembly lines in San Antonio and Princeton would stop making Tundras and Sequoias. Her instructions were clear: All affected workers would remain on the clock at full pay until assembly resumes in November.


No one had developed a contingency plan, so that left Newton and her Kentucky staff with about two weeks of late-night meetings and weekend scrambling to create a plan of action.


Their solution: Move the affected workforce through a nonstop schedule of classes and training exercises aimed at improving their assembly skill levels.


Among the classes they are rotating through: safety drills, productivity improvement exercises, presentations on material handling and workplace hazards, diversity and ethics classes, maintenance education and a stream of online tests to measure and record their skill improvements.


But just as the plan got under way, things became more complicated.


In Toyota’s manufacturing system, its plants compete for each new vehicle program based on their achievements. If one plant gets a leg up on worker skill levels or safety achievements, it could sway a future decision on where a new vehicle gets manufactured.


“Our other North American plants that were not affected didn’t want to get left behind by the skill improvements, so they have asked if they could also participate in the programs,” Newton says.


Rotating the unaffected workers through skill programs will create manpower issues on Toyota’s busier assembly lines. That likely will mean that Toyota will use San Antonio and Princeton workers to relieve employees on lines elsewhere.


The automaker also is considering ways to shift Texas and Indiana workers temporarily to Toyota plants in which assembly lines are moving at full speed, such as the Camry assembly plant in Georgetown, Kentucky.


Despite Toyota’s contingencies, it is unclear that the large-scale retraining will be enough to see the San Antonio and Indiana workers through until production resumes.


The automaker says it has not decided what employees will do after completing their classes, but they probably will work in community service programs around San Antonio and southern Indiana.


That would put Toyota employees to work cleaning public parks and scrubbing graffiti from buildings around San Antonio, a company spokesman says.


And if executives can resolve logistics and safety issues, they may authorize a weeklong employee assignment to clean up the shoreline of a Texas lake.


Filed by Lindsay Chappell of Automotive News, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.


Workforce Management’s online news feed is now available via Twittter

Posted on August 18, 2008June 27, 2018

Health Plan Advisors’ Role Is Expanding

General Motors’ decision last month to eliminate retiree health benefits highlights the growing role that outside advisors will play as employers divest themselves of retiree health care obligations


Stepping into the employer’s role as health care advisors are companies like Extend Health, which GM hired last month to help retirees purchase health coverage on their own.


Beginning January 1, salaried GM retirees or their dependents 65 and older will no longer receive health benefits. Like Ford Motor Co. and Chrysler before it, GM will be involved in retirees’ health care via a monthly contribution meant to help cover the cost of health insurance. GM will contribute an additional $300 a month to retirees’ pensions to help defray the cost of health plans that supplement Medicare.


Ford, which dropped group coverage in favor of an annual $1,800 per-employee contribution into a health reimbursement arrangement, also hired Salt Lake City-based Extend Health.The company, which is charging GM a one-time $8 fee per member, advises retirees on finding a health plan that suits their needs and budget.


Extend Health says it can compare the prices of 40 health insurance carriers. The company receives a commission from the health insurance company whose insurance product is chosen by a retiree, but Brian Tenner, senior vice president of sales at Extend Health, says agents provide unbiased advice because they are not told about the value of each plan’s commission.


“It’s truly about being an objective advocate for each one of these participants,” Tenner says.Extend Health will work with GM retirees beginning in mid-October, when carriers announce their prices. GM’s announcement has already sent retirees looking for insurance in the individual health care market.


For 27 years as a parts designer at GM and then in the years since he retired in 1993, Stanley G. Howey never had to worry about the cost of health insurance.


Over the years, premiums increased along with co-pays. But even with a triple bypass this year and a planned hip replacement this fall, the monthly medical bill for Howey and his wife totaled $152—including prescription, dental and eye care.


Having spoken with several health benefits advisors, he expects to pay more than $500 a month, not including dental or hearing coverage.


“I’m 72 years old,” says Howey, who lives in Mount Pleasant, Michigan. “I don’t need this stress in my life.”


One company providing advice to Howey is Washington, D.C.-based Lon¬gevity Alliance, which helps people purchase health coverage and plan their retirement finances.


“One way or another, people are moving from the group market to the individual market,” says chief executive Steve Zaleznick. “People need to work through the decisions they need to make now that they’ve suddenly become the purchaser of the product.”


GM spokeswoman Michelle Bunker says Extend Health will help clear up common misunderstandings. She says GM has received numerous calls from retirees worried that pre-existing medical conditions won’t be covered. Such conditions will be included, she says.


“It’s a huge change,” Bunker says. “We understand that.”


The change and its added cost aren’t a surprise to some.


Gustave Joly, whose wife, Helen, worked as a data processor at the Cadillac division in Detroit for 29 years, says the couple “lost their shirt in the stock market,” first when parts maker Delphi filed for bankruptcy and now with their GM stock at record lows.


Joly, 72, has been speaking with brokers to get a sense of how much his health care costs will increase. He understands that as a retiree, he’s a vulnerable cost target for a company trying to stay afloat.


“They took care of us all this time,” he says. “You can’t just say they’re rotten at the core.”


—Jeremy Smerd


Workforce Management’s online news feed is now available via Twittter


Posted on August 15, 2008June 27, 2018

New York City Unemployment Rate Falls, but More People Collect Benefits

New York City’s unemployment rate fell last month with the addition of several thousand jobs, a sign that New York is fairing better than the rest of the nation, but by a limited measure.


The seasonally adjusted unemployment rate, which only accounts for those actively seeking work, dropped to 5 percent in July from 5.4 percent in June and 5.3 percent in July 2007, according to the state Department of Labor. Last month’s adjusted rate for the city was 0.7 percentage points lower than the national rate.


But the number of people collecting unemployment in the city has risen.


Despite the adjusted rate, “total unemployment has been trending upward across the board,” said Jim Brown, a state Department of Labor economist. “We’re still seeing continued weakening in the local and national economies.”


The number of people collecting unemployment throughout the five boroughs, a figure considered by many economists to give a more complete picture of the economy’s health, totaled 70,700 in July. That number is up 17 percent from 60,500 in both June 2008 and July 2007, Brown said.


Unemployment payouts usually go up in July with expected layoffs among teachers’ aides, school bus drivers and workers in several manufacturing industries, but this increase is bigger than usual, he said.


Last month, the total number of New Yorkers not working was augmented by 2,200 layoffs in the city’s financial industry, according to a report released Thursday, August 14, by Eastern Consolidated, a real estate investment firm.


But unexpected growth in other sectors, such as 1,400 jobs in construction and 3,800 jobs in the tourism industry, eased the city’s unemployment rate. More than 6,000 jobs were added in the city in July, according to the report.


“The city has been performing better than the nation in terms of employment and job creation, and it continues to do that,” said Frank Braconi, chief economist for the New York City Comptroller’s Office. “But we also have to remember that these numbers are subject to large revisions, which might bring about a sadder story.”


July’s decline in unemployment could be an anomaly, noted Kenneth Goldstein, a labor economist at the Conference Board. He projects that the city’s unemployment rate is likely to rise again over the next six to 12 months.


“The New York City job market has been affected by the same forces as the rest of the country, except that when the dollar was weak, Europeans were all over Manhattan spending money,” he said. “That premium package is losing steam as the dollar improves and Wall Street continues to struggle.”


Filed by Damian Ghigliotty of Crain’s New York Business, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Workforce Management’s online news feed is now available via Twittter.

Posted on August 15, 2008June 27, 2018

Policies and FMLA Rights For Ineligible Employee

Steven Peters worked for pharmaceutical manufacturer Gilead Sciences Inc. as a therapeutic specialist. After Peters suffered work-related injuries to his neck and right shoulder, Gilead twice approved his requests for Family and Medical Leave Act leave. v


Gilead’s company handbook promised FMLA-like benefits of 12 weeks of leave for employees who had worked at least 1,250 hours during the previous 12 months. The handbook did not mention the FMLA requirement that employers have at least 50 employees within 75 miles of the work site, which Gilead did not satisfy.


One week before Peters was to return to work from FMLA leave, Gilead notified him that he was not entitled to his same job and offered him a job that would require him to move from Indiana to California. Peters did not respond and was fired.


Peters sued Gilead in U.S. District Court for the Southern District of Indiana under the FMLA, Title VII, the Americans With Disabilities Act and common-law claims including promissory estoppel. The court granted summary judgment to Gilead on all the claims.


    On appeal, the Chicago-based 7th Circuit Court of Appeals reversed, holding that employers can offer FMLA-like benefits using eligibility requirements less restrictive than those in the FMLA, which is what Gilead did. Peters’ ineligibility for FMLA leave was irrelevant to the contract-based theories of liability, such as promissory estoppel, because Gilead’s employee handbook contained a leave policy which did not require that Peters work in a facility where 50 or more employees worked within 75 miles of that work site. Peters v. Gilead Sciences, Inc., 7th Cir. No. 06-4290 (7/14/08).

    Impact: A company handbook can create a contractual relationship or, in the alternative, the enforcement of a promise made in the handbook that the employee has relied on to his detriment. As such, courts have barred employers from asserting the defense of FMLA ineligibility.

Workforce Management, August 11, 2008, p. 12 — Subscribe Now!

Posted on August 15, 2008June 27, 2018

Privacy Rights in Text Messages

Jeff Quon worked as a police sergeant for the city of Ontario, California. During his employment the city issued him a two-way pager to text message for business use. The city had a policy of monitoring its e-mail system, but did not have an official policy regarding text messaging. Quon and other officers were told that text messages were considered the same as e-mail under the policy, but that text messages would not be monitored if employees agreed to pay the coverage charge for exceeding the amount of text messages allowed.


At its request, the city received from Arch Wireless, which provided the text messaging service, transcripts of text messages for certain police officers, and determined that many of Quon’s text messages were personal and sexually explicit. Quon sued Arch and the city in U.S. District Court in Los Angeles, alleging violations of the Stored Communications Act, the Fourth Amendment of the U.S. Constitution and the privacy provision of the California Constitution. The court rejected Quon’s claims, finding the disclosure permissible. Quon appealed.


The San Francisco-based 9th U.S. Circuit Court of Appeals reversed, holding that Arch violated the Stored Communications Act and Quon’s privacy rights under the U.S. Constitution and California law by reading his text messages without his consent. Arch was an electronic computing service and, as a result, could not disclose text message content without consent of a recipient. Thus, its disclosure to the city violated the Stored Communications Act. The 9th Circuit also held that Quon held a reasonable expectation of privacy because text messages were not monitored in most cases, including if personal use was paid for. Quon v. Arch Wireless Operating Co., 9th Cir. No. 07-55282 (6/18/08).


Impact: Employers wishing to access employees’ electronic communications need to verify that the access does not violate applicable statutes, and that the employee (and recipients of employee communications) do not have a reasonable expectation of privacy.


Workforce Management, August 11, 2008, p. 12 — Subscribe Now!

Posted on August 14, 2008June 27, 2018

Rule Would Toughen Massachusetts Health Care Coverage Requirement

Massachusetts Gov. Deval Patrick’s administration has issued a regulation that would tighten the rules employers in the state must meet to avoid paying an assessment to the state to help provide coverage to the uninsured.


The current “fair share” contribution regulation is part of the state’s 2006 health care reform law that created a nearly universal health system in Massachusetts. The current regulation requires businesses with at least 11 full-time employees to pay a penalty if they don’t fulfill one of two requirements.


To avoid paying the $295 per-employee assessment, employers must either ensure that at least 25 percent of their full-time workforce is enrolled in their group health insurance plans or they must pay 33 percent of the premium for individual coverage for employees within 90 days of their starting work.


The proposed regulation, however, would require employers to meet both requirements to avoid the assessment. If adopted, the assessments would generate an estimated $45 million in revenue in fiscal year 2009, according to documents from the Massachusetts Division of Health Care Finance and Policy. Currently, the assessments draw about $7 million in revenue, a spokeswoman from the governor’s office said.


That revenue goes toward funding the Commonwealth Care program, which subsidizes health insurance premiums for about 175,000 previously uninsured lower-income state residents.


Employer groups had previously expressed concerns about such a change in the rules, which they say will impose a hefty financial assessment on employers, such as many retailers, that have long waiting periods before new employees are eligible for health coverage. Under current rules, many such companies are exempt from the penalty.


The regulations would go into effect October 1. A public hearing on the issue is scheduled for September 5.


Filed by Kristin Gunderson Hunt of Business Insurance, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.


Workforce Management‘s online news feed is now available via Twitter.

Posted on August 14, 2008June 27, 2018

GM Audits Dependent Health Care Rolls

General Motors Corp. has launched a dependent health care audit of its 80,700 hourly workers and 345,000 retirees in an effort to reduce the more than $4.6 billion it spent on health care last year, said Michelle Bunker, a GM spokeswoman.


Bunker said the audit, which is being conducted by Highland Park, Michigan-based Budco, a benefits communications and dependent database developer, will run through 2009’s first quarter.


Initially, she said, workers and retirees would have the opportunity to self-report ineligible dependents, who will be removed from GM’s health care rolls with no repercussions.


In a second phase, to be launched this fall, employees and retirees will be asked to provide documentation—such as a tax return or school transcript—proving that their dependents are eligible for coverage. Employees may be asked to compensate GM for coverage for ineligible dependents discovered in this second phase, the spokeswoman said.


Bunker said the Detroit-based automaker has just finished an audit of its 36,600 active salaried employees and 97,400 retirees, and found the majority of ineligible dependents “were children who have aged out because they are no longer attending school.”


She declined to provide more details of that audit’s results.


Filed by Judy Greenwald of Business Insurance, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.


Workforce Management’s online news feed is now available via Twitter.

Posted on August 14, 2008June 27, 2018

Corporations Picking Up Bill for Co-Working

Chris Jurney loves his job as a senior programmer of video games with Relic Entertainment. So when he moved from Vancouver, British Columbia, to Philadelphia because of his wife’s work, he was worried that he might not be able to return to his job.


But after a stint at a sister company, Jurney was thrilled that his bosses at Relic said he could come back to work for them and telecommute from his home in Philadelphia. But as many teleworkers soon realize, working from home can quickly lose its appeal.


“I was going totally stir crazy,” Jurney says.


The 31-year-old pitched a new idea to his boss. He found a place called Independents Hall just 30 minutes from his home, where he could share office space, have his own desk, free Internet, a conference room and all the coffee he could drink for $275 a month.


Relic agreed to foot the bill in order to keep Jurney productive and happy, says Tarrnie Williams, general manager at the company.


“Chris had worked with us for a number of years, and in the video game industry it’s really hard to find truly excellent senior talent,” Williams says.


Co-working spaces have been around for a long time, but traditionally they have been the domain of entrepreneurs and freelancers. However, owners of co-working spaces say they are seeing more corporate teleworkers coming in, and in more than a few instances, they are getting their employers to foot the bill.


“We have a handful of people here who work at large companies that are far away and are paying for their employees to work here,” says Miguel McKelvey, owner of Green Desk, a co-working space in Brooklyn, New York.


Co-working is an attractive option for teleworkers in urban areas like San Francisco and New York, where employees may live in apartments that are too small for home offices, observers say.


And for employers like Relic, paying monthly fees that can range from $200 to $450 a month isn’t a huge cost, considering how hard it is to find specialists in certain fields, particularly technology, says Rose Stanley, practice leader, professional development at WorldatWork.


“Some employers may decide to subsidize part of it if it means keeping those employees,” she says.


Jurney says that co-working allows him to also brainstorm a bit with other programmers at Independents Hall—which he wouldn’t have been able to do working from home.


“It’s a pretty creative space,” he says.


To make sure that Jurney still feels connected to his colleagues at Relic, the company has placed a video camera on his old desk in Vancouver, where he works one week a month.


“So when you get in every morning, you can walk by his desk and say, ‘Hey, Chris,’ and there he is,” Williams says. “We want him to feel as included as possible.”


Whether company-paid co-working becomes a trend remains to be seen, but it’s a great thing for companies to know about, Stanley says.


“I think it will pick up as more companies become aware of this option,” she says. “It seems like these sites are popping up everywhere.”


—Jessica Marquez


Workforce Management’s online news feed is now available via Twitter.


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