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Posted on July 9, 2008July 24, 2024

Five Tips for Taming Information Overload

Here are some simple ways to manage e-mail and keep your focus in the face of digital distractions.

1. Turn off e-mail notifications: Save yourself from being constantly interrupted as new e-mails arrive.

2. Read the entire thread before responding: Ensure you are responding to the latest posts and not repeating points already covered.

3. Set aside time for e-mail: Designate blocks of time in your day to focus on processing your e-mail.

4. Limit your CCs and “Replies to all”: Only copy people on e-mails who really need to get the e-mail.

5. Be concise: Write clear and concise subject lines and have each e-mail focus on only one topic.

Source: Information Overload Research Group

Posted on July 9, 2008June 27, 2018

10 Rules for Hiring Unpaid Interns

Unpaid summer internships can benefit businesses and students, but only if all parties follow the rules.

   Jay Zweig, partner and chairman of the employment group in the Phoenix office of global law firm Bryan Cave, is an expert on the Department of Labor’s rules governing unpaid internships.

   Here are his tips on how businesses can avoid legal problems when engaging a student for such positions:


  • Training received by the intern must be for his or her benefit.


  • Training must be general, not for the immediate advantage of the business, and it may even slow normal operations.


  • Interns can’t be used to replace paid employees.


  • Interns must be closely supervised or mentored.


  • Interns can do real work as long as they are closely supervised, are learning and aren’t necessarily creating a final product.


  • Both the intern and the business must agree that the internship will be unpaid.


  • Both parties must agree that no job is promised at the end of the internship.


  • High schools, technical schools and colleges can partner with businesses to set up compliant unpaid internships in which the student receives course credit. This lends credibility to the internship’s benefit for the student.


  • Decide beforehand if the business has the time and personnel to closely supervise and mentor an unpaid intern.


  • When in doubt, businesses can avoid legal problems by paying interns at least minimum wage.


Posted on July 9, 2008June 27, 2018

This Years Graduates Face Tough Job Market

Class of 2008 graduates who neglected to search for and accept a job during their senior year will likely be kicking themselves as summer wears on.


    “If a college grad didn’t start looking until April or May, he or she likely won’t have a job this summer,” says Rich Milgram, CEO of Beyond.com, a global network of 15,000 job boards. “The smart ones started looking in the winter of 2007-2008 and did summer internships last year.”


    A survey of 298 students from across the U.S. conducted May 2-8 by Vault, a company that provides research and multiple-media resources on careers, supports Milgram’s observation.


    “Fifty percent of the students surveyed had received no full-time job offers,” says Vault CEO Erik Sorenson. “Companies may just have been slow, but that was unusual.”


    Other surveys and reports reinforce the current hiring pinch. Employer surveys conducted during the past three years by the National Association of Colleges and Employers show springtime hiring was up by 14.5 percent and 17.4 percent in 2006 and 2007. For 2008, it was up by only 8 percent.


    In 2007, 70 percent of MBA students at Rutgers Business School had accepted job offers by the end of May; this year, preliminary numbers suggest only 65 percent had offers. Further, between the last quarter of 2007 and the first quarter of 2008, job postings for candidates with less than three years’ experience dropped by 25 percent at Beyond.com.


    Hardest hit are graduates in business, finance, accounting and management. Master’s- and doctorate-level candidates in these fields aren’t faring well either.


    “There’s less of a demand for higher salaries, so there’s less demand for Ph.D.’s unless they’re willing to accept a master’s degree salary,” Milgram says.


    Despite the gloomy statistics, the hiring picture isn’t all bad. Health care and sales are hot areas, according to Milgram. Engineering and IT may well be the brightest spots.


    “For engineering, including computer science, the job market is excellent,” says Ralph Mobley, director of career services at Georgia Tech. At commencement ceremonies in May, Mobley says, nearly 72 percent of Georgia Tech’s engineering grads had job offers, as did 78 percent of its computing grads.


    He says 2001 was the Atlanta university’s high point, “with 80 percent of engineering and computing grads having offers. So we’re approaching that level. We pretty well reflect the national job market in engineering.”


    Graduates who don’t yet have jobs shouldn’t give up. They should instead adopt a strategy of flexibility.


    “Students … need to expand their searches,” says Wanda Mendez, assistant dean and director of the MBA office of career management at Rutgers Business School. “They need to make an effort to meet the job profiles. They should work on their skill sets through internships, projects and part-time work. They need to have a plan A/plan B for their job search.”


    It’s what graduates surveyed by Vault appear to be doing.


    “A lot of students were expanding their search,” Sorenson says.


    Of those surveyed, 48 percent were looking beyond their original preferred locations, and 56 percent were looking into industries in which they weren’t initially interested.


    Although bachelor’s-level graduates from the University of Pennsylvania’s Wharton Business School enjoyed the same level of recruitment this year as last year, Barbara Hewitt, senior associate director of the university’s career services says, “I think we’ll see a pullback in offers in the fall [of 2008].”


    Mendez sees the same possibility at Rutgers.


    “This coming year might be a little more difficult,” she says. “Companies are waiting for the economy to improve, so they will be very careful with their [employment] forecasts.”


    In fields where the supply of graduates exceeds the current demand, employers appear to have an advantage, but that’s mostly an illusion.


    “[The situation] gives employers a little leverage in dealing with the Millennials,” Sorenson says of the young workforce born after 1980. “But it’s still a numbers game in favor of them. There are so many more boomers, and as they retire, they leave more openings than the Millennials can fill. So it puts companies in a bind as far as recruiting.”


    Any employer leverage may be short-lived and limited.


    “You don’t want word getting out about a company taking too much advantage of graduates this year,” Sorenson says. “Word gets out on the social networking sites.”

Posted on July 9, 2008June 29, 2023

Communication One Size Does Not Fit All

Not all technology works equally well on the job, says Jonathan B. Spira, chief analyst at Basex, a knowledge economy research firm in New York. Instead, employees should be trained to assess the business context before deciding whether to dial or hit “send,” he says.

Among his recommendations:

Instant messaging is better than telephone when:
   a.) Many people are participating and all need to talk/be active.
   b.) At least one participant is located where people could listen in, and privacy or confidentiality is an issue.

Telephone is better than IM when:
   a.) Many people are participating passively, and one person is speaking, such as a CEO announcing a merger or acquisition.
   b.) A more personal touch is required, and the nuances of voice matter, such as in the delivery of bad news.

E-mail is better than IM when:
   a.) The text needs to be memorialized and archived for future reference, although more companies are archiving IM sessions.
   b.) An announcement must be sent to many people.

IM is better than e-mail when:
   a.) An issue demands an immediate response—it’s both urgent and important.
   b.) The issue is relatively trivial, such as lunch plans.

Source: Managing the Knowledge Workforce: Understanding the Information Revolution That’s Changing the Business World, by Jonathan B. Spira

Posted on July 8, 2008June 27, 2018

New Jersey Extends Age Gap for Children on Parents’ Coverage

Legislation signed into law Monday, July 7, by New Jersey Gov. Jon Corzine will allow employees’ children to retain coverage through a parent’s group health insurance plan until age 31.


That provision, included in a broader health reform measure, S. 1557, amends a 2006 law that had allowed older dependent children to continue coverage through a parent’s group plan until age 30.


Since the enactment of New Jersey’s original law, other states also have bumped up—generally to age 25 or 26—the maximum age employees’ older dependent children can retain coverage through their parents’ group plans.


Legislators have seen such an extension as increasing the likelihood that younger state residents will have health insurance coverage.


Because of federal pre-emption of state laws and rules that relate to employee benefit plans, the New Jersey measure does not apply to employers that self-fund their health care plans.


Filed by Jerry Geisel of Business Insurance, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com

Posted on July 8, 2008June 27, 2018

Online Headhunters Prosper Despite Weak Economy

Despite a weak job market, two New York-based tech companies that provide niche job-hunting services are expanding.


Urgent Career recently unveiled a new service that helps companies hire good salespeople, while BountyJobs, which operates a Web site that connects headhunters to employers, has raised $12 million in venture funding.


Urgent Career has spent the past six months developing a technology based on linguistics that analyzes and matches sales people with compatible employers. The startup promises to reduce the time companies spend on vetting candidates as well as improve the retention of talent.


“It’s hard to get good salespeople,” said Jeffrey Stewart, co-founder of Urgent Career, adding that even in bad economic times firms need a robust sales force. “Growth companies don’t have the time and resources to cut through the noise.”


The startup charges clients a fee of 20 percent of a successful hire’s salary. The service is free for job seekers. Job candidates go to www.urgentcareer.com, type in their phone number and are connected to an interviewer. The callers’ answers are digitally transcribed and analyzed by Urgent Career’s proprietary technology.


So far, the company has been advertising its service via targeted online ads as well as cold calling, Stewart said. It has also received referrals from candidates it has successfully placed. About a dozen companies, including Mimeo.com, a New York-based online printing service that Stewart founded in 1998, are using Urgent Career. The 12-man shop is Stewart’s eighth startup in the past decade.


Clickable, which helps smaller marketers develop and manage search ad campaigns, recently hired a direct-sales professional using Urgent Career in less than six weeks, according to David Kidder, Clickable chief executive.


“The hiring process took little energy on our side,” he said, noting that it would have taken him twice as long to vet candidates on his own.


While most of Urgent Career’s business currently comes from New York-based companies, Stewart plans to offer the service in 48 metropolitan areas around the nation and eventually expand into Montreal, Toronto and the U.K.


Separately, New York-based BountyJobs announced it has raised $12 million in venture funding. The capital infusion, led by Greylock Partners, will be used to expand its 30-employee staff and enhance its technology.


BountyJobs provides an online communication platform where headhunters can connect with employers. The two-year-old firm has doubled revenue each quarter since its November 2006 debut and has helped headhunters place thousands of jobs each year, said chief executive Jeremy Lappin. He notes that the company is prospering despite the weak economy. BountyJobs takes 25 percent of new hires’ salaries.


Niche career sites like TheLadders.com, a site for $100,000-plus salary jobs that has been doubling revenue since 2004, have been relatively immune to the slowing economy as well. However, Stewart of Urgent Career noted that it will become more difficult to sift through candidates as less-qualified job seekers enter the market.


Filed by Amanda Fung of Crain’s New York Business, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Posted on July 7, 2008June 27, 2018

Studies HR Technology Spending Still Growing

Two new studies that speak to the state of the HR software market agree that spending on HR technology is likely to keep growing this year.


The reports, from advisory firms Towers Perrin and AMR Research, indicate that a tumultuous, sluggish economy isn’t crimping sales of applications for such tasks as tracking basic employee data, recruiting new workers and managing compensation.


Thomas Keebler, leader of Towers Perrin’s global HR function effectiveness practice, was surprised to see that just 15 percent of organizations surveyed by his firm expect to reduce spending this year on HR technology—a category that includes HR software expenses plus internal and external staffing costs. Last year, that figure was 18 percent.


“I had expected to see much more contraction,” Keebler says.


Factors behind investments in human resource software include greater recognition of the importance of talent and looming demographic shifts in the workforce.


In recent years, HR applications have been one of the fastest-growing fields of business software. AMR Research says that in 2007, the market grew a faster-than-expected 13 percent, to $7.2 billion.


In its 2008 human capital management market-sizing report, AMR upped its projection for the pace of growth in HR software. Last year, AMR predicted a compound annual growth rate of 11 percent from 2006 to 2011, to a total of $10.6 billion. This year, AMR expects a rate of 12 percent from 2007 to 2012, to a total of $12.8 billion. 


“While the bulk of this market to date has been in core HR records, benefits and payroll administration transaction automation, the scales have tipped significantly this year into the strategic HCM process areas of workforce acquisition, management, development and assessment,” AMR wrote. “Together, these areas represent 62 percent of the market.”


For 2008, AMR expects the HR software market to grow 13 percent again.


AMR’s conclusion, based partly on a survey of vendors, differs a bit from findings in the Towers Perrin report, which stems from a poll of end-user organizations. The Towers Perrin HR service delivery survey suggests growth in the HR software market may slow this year.


Thirty percent of organizations polled expect to increase their spending on HR technology this year, while 55 percent plan to keep it the same. That compares with 42 percent last year who planned to ramp up spending and 41 percent who said they were keeping it the same.


The more modest growth indicated for this year is partly a function of companies steadily increasing spending on HR technology for several years, Keebler says.


“Some of that is a natural leveling off,” he says.


—Ed Frauenheim


Posted on July 7, 2008June 27, 2018

Senators Seek Probe of PBGC Benefit Calculations

Thirteen U.S. senators on Wednesday, July 2, asked for an investigation into how the Pension Benefit Guaranty Corp. calculates benefits due to participants in the pension plans it takes over.


The group—which includes Sen. Barack Obama, D-Illinois, the presumptive Democratic candidate for president—asked the Government Accountability Office to investigate how the PBGC initially estimates benefits due and why there have been, in some cases, lengthy delays in final benefit determinations. In addition, they want the GAO to examine the extent to which benefits calculations change between the initial and final determinations.


In their letter to the GAO requesting a review of the issues, the senators wrote that while the PBGC initially pays participants in terminated plans an estimated benefit without interruption, the agency “routinely takes several years to calculate the final benefit amount.” That final benefit amount is at times significantly different from the initial estimate, resulting in situations in which participants will see their monthly benefits decrease, while also being forced to pay back overpayments, according to the letter.


The senators cited the example of employees and retirees who participated in pension plans sponsored by Republic Technologies International Inc., a now-defunct Akron, Ohio-based steel bar manufacturer. The PBGC took over the plans in 2002 after the company filed for bankruptcy. The plans had $108 million in unfunded PBGC-guaranteed benefits.


The PBGC later won a court victory that effectively allowed it to avoid liability for about $100 million in so-called shutdown benefits—a type of early retirement benefit paid when a company closes a facility—to participants who were members of the United Steelworkers of America. The litigation delayed final benefit determinations, a PBGC spokesman said.


According to the senators’ letter, the PBGC took six years to make final benefit determinations, with some retirees facing 70 percent decreases in monthly benefit payments.


A PBGC spokesman said the agency is reading the letter and for now it does not have a comment. However, PBGC officials previously have noted that it can take some time to make final benefit determinations, because pension plan records can be in poor shape at the time a plan sponsored by a bankrupt company is taken over.


Other senators signing the letter include: Sen. Max Baucus, D-Montana, who chairs the Finance Committee; Charles Grassley, R-Iowa, the panel’s ranking minority member; Edward Kennedy, D-Massachusetts., the chairman of the Health, Education, Labor and Pensions Committee; and Mike Enzi, R-Wyoming, that panel’s ranking minority member.


Filed by Jerry Geisel of Business Insurance, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Posted on July 7, 2008June 27, 2018

Time to Telecommute

It has been nearly impossible to avoid all of the press coverage surrounding the escalating price of gas lately, but chances are that you haven’t asked yourself what high energy prices have to do with HR. The answer is simple: Everything that affects workforce productivity should be addressed by a truly strategic HR function. Rather than waiting for national gas prices to top out this sum, HR leaders should act now by enabling more remote work options that help inflation-battered employees save on energy costs.

   Employees will not be the only ones to benefit. Studies show that telecommuters are often more productive than office-bound employees doing the same work. Cisco Systems, for instance, estimates a 25 percent increase in worker productivity among telecommuters. In addition, the secondary benefits of leveraging more remote work stack up quick. Cisco Systems, Sun Microsystems and IBM have saved millions on real estate costs; Deloitte estimates a $40 million savings in reduced employee turnover costs; and Google has found that you can often hire higher-quality talent by taking the work to the talent.

   If you doubt the visibility of this issue among workers, eavesdrop on what they are talking about. Chances are you’ll overhear numerous conversations about the cost of gas or groceries throughout the day. While some items have actually gotten cheaper, the increase in the cost of goods that people buy frequently is affecting your employees’ budgets.

   Rising costs are leading to increased rates of depression and increased commuting time as employees shift to public transportation, both of which decrease employee productivity. In addition, higher energy prices are affecting home heating and air conditioning bills. While real wages have kept pace with inflation in most markets, the uptick in the price of goods purchased frequently is driving the perception that “real” income is declining. As a result, workers with specialized skills who understand their value in the global talent economy are exerting pressure to raise wages. When demands are not met, turnover rates increase and individuals seek work closer to where they live.

   Some HR departments are way ahead of the curve: The most obvious action to consider is increasing the number of remote work options that are available to employees. Nearly 60 percent of American workers state that they would like to have remote work options, yet only 18 percent do. A few firms are taking the lead, allowing more than 50 percent of employees to work remotely. Best Buy, for example, created a breakthrough program known as the Results Only Work Environment (which won a Workforce Management Optimas Award). It affords employees working in their corporate office the freedom to choose when and where they work, as long as they produce negotiated results. Early evidence suggests the new workforce strategy is producing productivity gains as high as 35 percent. Other major firms that have done extraordinary things with remote work options include Capital One, Xerox, Agilent, McGraw-Hill and Microsoft.

   Both Sun and Microsoft have begun providing remote “touchdown spaces” in suburban locations closer to where employees live. This option allows employees to access secure networks and collaborate with co-workers one or more days a week without having to drive long distances.

   Some action steps: There are many things that HR can do, but the first option should be to re-assess which jobs can be done remotely—at least one day a week. Next, invest in technologies that support or enable workforce collaboration independent of the workers’ locations, including conference phone lines, wikis, online forums, videoconferencing and other Web-based meeting platforms that keep dispersed workers connected.

   While it is certainly true that many in HR and line management still believe it’s harder to manage workers you can’t see, leaders need to demand change. They can point to the growing number of success stories to demonstrate that personal biases to maintain the status quo will not be tolerated. Forward thinkers in HR need to develop education that demonstrates with statistics and examples that more jobs can successfully be accomplished remotely.

   It might seem crazy to some that HR would consider energy, grocery and housing prices among the things that should drive HR strategy, but that’s old-school thinking. If HR is to become more than an overhead function role, it must become an internal productivity consulting center, providing solutions to managers for every issue that affects workforce productivity.


Workforce Management, June 23, 2008, p. 66 — Subscribe Now!

Posted on July 3, 2008June 27, 2018

New Japanese Law Requires Employers to Combat Obesity in the Workforce

A new Japanese law requiring employers to combat obesity in the workforce or face fines will not lead to punitive measures against overweight employees in America, Japanese firms say.


The law that went into effect April 1 forces companies and government, the two sources of health insurance in Japan, to measure the body fat of employees between the ages of 40 and 74.


Employers may be required to pay more into the national health care system if the waistlines of employees, their families and retirees exceed the government’s limits of 33.5 inches for men and 35.4 inches for women.


Unlike Japan, employers and government in the U.S. have been leery to punish people into losing weight, preferring instead to use financial incentives to reduce health risks, according to a recent Watson Wyatt survey that said such incentives had increased in recent years. Still, more employers are using strong tactics to outlaw smoking, and a National Business Group on Health survey of employees last year suggested they would support penalties aimed at obese workers.


“We’re not going to hold anybody to any kind of penalties,” says Mary Ann Hauert, director of human resources in North America for Sunstar, a Japanese maker of oral hygiene products.


Employees in Japan who are determined to be overweight can choose to participate in weight-loss programs, but participation may become mandatory if the company faces fines, Hauert says.


Employers in Japan must reduce the number of employees who show symptoms of metabolic syndrome—obesity and high blood pressure, cholesterol and blood glucose. These risk factors can lead to vascular disease and diabetes. Companies must reduce the number of obese employees by 10 percent by 2012 and 25 percent by 2015.


The campaign has even led to the coining of a new Japanese word, “metabo,” to replace the word obese or metabolic. Metabo has quickly come to represent a new national ethos.


“Goodbye, metabolic. Let’s get our checkups together. Go! Go! Go!” say the lyrics of one city’s anti-metabo song, The New York Times reported.


Sunstar, makers of GUM and Butler brand oral hygiene products, have the option of attending what they call Kenko Dojo, described by the company as a “health farm for employees” where workers can attend lectures on dieting, exercise and Zen meditation.


Though Japanese computer maker NEC has said it could face as much as $19 million in fines if its metabo workforce did not lose weight, an NEC spokeswoman in the U.S. writes in an e-mail that the policy in Japan “has nothing to do with and does not reflect the practices of NEC Electronics America. Our employees are the company’s most important assets, and we are committed to a workplace that provides a healthy environment.”


—Jeremy Smerd


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