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Posted on September 20, 2007July 10, 2018

GM, UAW Reportedly Talk About Replacing Pension With 401(k)

As General Motors’ negotiations with the United Auto Workers continue, it’s no surprise that one of the things on the table is freezing the automaker’s traditional pension plan for new hourly hires.


But if GM agrees to take this action, it could be the final nail in the coffin for defined-benefit plans, observers say.


According to news reports, GM and the UAW are discussing freezing the defined-benefit plan for new hourly hires and replacing it with a 401(k) plan.


Last year, GM froze its pension for new salaried workers, so doing the same with the hourly workers would be an obvious next step, experts say. And if it does, it’s only a matter of time before the rest of the auto manufacturers and suppliers follow suit, they say.


“If GM does this, it would be extremely significant because the auto industry is the last big one with defined-benefit plans and strong union backing to move away from these plans,” says Ted Benna, who is COO of Malvern Benefits Corp., a 401(k) plan administrator, and is also known as the founder of the first 401(k) plan. “The steel industry went down, then the airline industry went down. The auto industry would be the last biggie.”


The current contract between GM and the UAW expired on Friday, September 14, but the two sides have continued to work day and night to come to an agreement on a number of issues, including health care benefits for retirees and the status of the pension plan.


The framework they agree to will then be applied to Ford Motor Co. and Chrysler Corp. Brenda Rios, a GM spokeswoman, declined to comment on reports about the status of the talks.


If GM does freeze its defined-benefit plan for hourly workers, it will signal to employers in all industries that they can do this as well, says Alicia Munnell, director of the Center for Retirement Research at Boston College.


“It does seem that there is a tendency for firms to freeze their plans if other firms have done so,” she says. “It makes it more socially acceptable.”


But David Wray, president of the 401(k)/Profit Sharing Council of America, doesn’t agree. He believes that most companies with defined-benefit plans are coming to this decision on their own and won’t be affected by what GM does.


“Obviously other companies within the automobile manufacturing sector will follow suit,” he says. “But companies in other industries will continue to make this decision on a company-by-company basis.”


And the reality is that there are still many industries where defined benefit plans are alive and well, says Dallas Salisbury, president of the Employee Benefit Research Institute.


“Twenty percent of the labor workforce are in defined benefit plans accruing benefits,” he says, noting that companies like General Electric and AT&T still run these plans.  


“While it may be true that old-school declining industries are moving away from defined benefit plans, there are still many growing industries that are keeping them.”


The potential upside of an employer the size of GM switching solely to a 401(k) plan for new hires is that it could create further public scrutiny of whether these plans are adequate to ensure employees’ retirement security, Munnell says.


While the Pension Protection Act, which allowed for automatic enrollment and increases, helped a lot in this regard, more needs to be done, she says.


“If we are going to have an additional hundreds of thousands of employees depending on the 401(k) plan, hopefully it will further these discussions,” Munnell says.


—Jessica Marquez

Posted on September 20, 2007July 10, 2018

Paid Sick Leave Mandate Raises Employer Ire

Just before its summer recess in early August, the Senate approved legislation that would extend unpaid leave for wounded military personnel from the 12 weeks allowed under current law to six months.


But it isn’t that expansion of leave that has business groups particularly worried. Nor is it larger bills that would establish paid leave for eight weeks. Those may be too large to squeeze through the legislative process in the near future.


Corporate advocates are instead keeping a wary eye on a more targeted measure that would require companies with 15 or more employees to provide seven paid sick days annually for people who work at least 20 hours each week.


The Senate bill has the enthusiastic sponsorship of Sen. Edward Kennedy, D-Massachusetts and chairman of the Senate Health, Education, Labor and Pensions Committee. Committee approval of the House version could occur whenever the Democratic majority decides to move.


“I would look at this as the more serious bill on the threat matrix,” says Marc Freedman, director of labor law policy at the U.S. Chamber of Commerce.


One reason business groups resist the paid sick leave bill is because the seven days would be added to companies’ existing paid-time-off benefits unless the leave was specifically designated as sick time.


In addition, the bill would prohibit employers from changing their leave policies between the time it is enacted and when it becomes effective.


Advocates for the bill, however, say that the relationship between paid time off and paid sick days has yet to be worked out because of the many PTO variations.


Besides, paid sick days will reduce costs for employers, says Vicky Lovell, director of employment and work/life programs at the Institute for Women’s Policy Research.


She argues that companies will save about $8 billion annually by reducing turnover, increasing productivity and curtailing the spread of the flu in the workplace.


Supporters highlight the successful launch of paid sick days in San Francisco, the first jurisdiction to implement such a law.


The transition has been smooth because the city communicated extensively with local businesses through a three-month hearing process and a Web site, according to Greg Asay, a senior analyst in the Office of Labor Standards Enforcement.


“The sky hasn’t fallen,” he says. “We kept our eye on ‘Let’s make this as simple as possible for employers to implement.’ ”


Regardless of company reaction, proponents say that they are building momentum for paid sick days because the policy would mostly benefit low-income and minority workers, many of whom are in the hospitality and food service industries.


“What we’re seeing throughout the nation is a real desire to move forward on economic justice issues,” says Sonya Mehta, a Young Workers United organizer. About 52 percent of private-sector employees receive paid sick days.


But the corporate lobby asserts that PTO is one of the most common benefits offered by employers, who will fight back if more is piled on legislatively.


“Paid leave is a threshold issue for the business community,” says Randel Johnson, vice president for labor, immigration and employee benefits at the U.S. Chamber of Commerce.


—Mark Schoeff Jr.

Posted on September 19, 2007July 10, 2018

Senate Unanimously Approves Mental Health Bill

A bill that would put mental health treatment on the same level as medical and surgical benefits unanimously passed the Senate late Tuesday, September 18.


The measure, which was the product of more than two years of negotiations among lawmakers, insurers, patient advocates and the business community, would require equality between mental health and medical/surgical benefits on treatment limitations, costs—such as deductibles and co-payments—and out-of-network coverage. It does not mandate mental health coverage.


Now the Senate will have to wait on the House. On that side of the Capitol, a bill was approved on Wednesday, September 19, by a Ways and Means subcommittee. It has been sent to the Energy and Commerce Committee. The Education and Labor Committee has already passed it.


Business lobbyists oppose the House version as strongly as they support the Senate bill. Among their most significant problems with the House approach is that it would require that mental health plans cover all diseases included in the Diagnostic and Statistical Manual-IV.


Employers worry that they would have to cover substance disorders like caffeine addiction. They also are concerned that the House bill would curtail managed care.


Proponents assert that using the DSM would end “discrimination by diagnosis” and dispute that the House bill would limit medical management.


Senators gingerly addressed prospects for a conference committee during a media availability on September 19.


“I don’t want to start on a footing that will make it more difficult to get a bill [through],” says Sen. Pete Domenici, R-New Mexico, one of the measure’s authors, as he declined to elaborate on potential sticking points.


He acknowledged, though, that the diverse coalition backing the Senate bill gives it momentum.


“We’ll go to conference carrying that with us, knowing that it makes the bill pretty passable,” Domenici says.


There is some chance that the House will take up the Senate bill and approve it rather than vote on its own version. One reason is because of an agreement hammered out by Domenici and Sen. Edward Kennedy, D-Massachusetts, on policy toward pre-emption of state mental health parity laws.


The legislators, in concert with business, insurance and patient groups, decided that the Senate bill would keep in place a law that allows states to regulate insurance, and the federal government to regulate group health plans.


This approach essentially would ensure a federal floor for mental health benefits that could then be increased by individual states. Although business lobbyists preferred previous language that would allow federal law to prevail, they backed the modification because it ensured Senate passage.


“In a way, we authored this change,” says E. Neil Trautwein, vice president and employee benefits counsel at the National Retail Federation. “It is a standard we know and can live with.”


Kennedy commended business groups and other members of the coalition for their flexibility, saying they “looked at hard practical realities” rather than blocking progress.


Kennedy and Domenici are now on the cusp of achieving a breakthrough in mental health coverage that they have advocated for years.


About 26 percent of American adults, or 58 million people, suffer from a diagnosable mental disorder annually, but only a third receive treatment. The senators say their bill will improve coverage for 113 million people.


“Today, the U.S. Senate says to them, loud and clear: You will no longer suffer in the shadows,” Kennedy says. “The stigma against the mentally ill is a blatant form of discrimination.”


Domenici, who has a family member with a mental illness, was moved by the bill’s success.


“We’ve been living an absolutely, totally unfair situation,” he says in reference to mental coverage being denied or made more expensive than physical benefits. “The way we’ve been doing it is wrong. [The Senate bill] is a matter of simple fairness.”


Advocates hope that change will occur soon, if the House embraces the Senate bill. “Then we can all enjoy a Rose Garden signing ceremony,” Trautwein says.


Such a celebration might be a harbinger for increased cooperation between business and the Democratic majorities on Capitol Hill.


The participation of a wide range of interest groups in cobbling together the Senate bill “allowed for the vetting of the concerns that all these stakeholders brought to the table,” says Kathryn Wilber, health policy legal counsel at the American Benefits Council.


The process might be viable in the future when Congress tackles larger health care issues. “This is a model that would work going down that road,” Wilber says.



—Mark Schoeff Jr.

Posted on September 18, 2007July 10, 2018

Mental Health Bill Poised For Senate Passage

Time is running out for major health care reform, but a rifle-shot bill that would put mental health treatment on the same level as medical and surgical benefits could move quickly in the Senate now that Congress has returned from its August recess.


The momentum has been provided by an agreement just before the break between Sens. Edward Kennedy, D-Massachusetts, and Pete Domenici, R-New Mexico, on policy toward pre-emption of state mental health parity laws.

The legislators, in concert with business, insurance and patient groups, decided that the Senate bill would keep in place a law that allows states to regulate insurance, and the federal government to regulate group health plans.
 
This approach essentially would ensure a federal floor for mental health benefits that could then be increased by individual states.


Although business lobbyists preferred previous language that would allow federal law to prevail, they backed the change because it keeps the Senate bill on track for passage.


“In a way, we authored this change,” says E. Neil Trautwein, vice president and employee benefits counsel at the National Retail Federation. “It is a standard we know and can live with.”


Both the Senate version and a similar House measure would require equity between mental health and medical/surgical benefits on treatment limitations, costs — such as deductibles and co-payments — and out-of-network coverage. Neither mandates mental health coverage.


The House and Senate labor committees have both approved their respective bills. Two more House committees must work on that chamber’s version. Each measure has enough co-sponsors—268 in the House and 57 in the Senate—to ensure floor passage.


Business groups oppose the House bill because it would require that mental health plans cover all diseases included in the Diagnostic and Statistical Manual-IV. Employers worry that they would have to cover substance disorders like caffeine addiction. They also are concerned that the House bill would curtail managed care.


Proponents assert that using the DSM would end discrimination by diagnosis and dispute that the House bill would limit medical management. About 44 million Americans suffer from mental illness, but only a third receive treatment.


Although the Senate and House approaches vary widely, advocates of the Senate bill believe that a potentially difficult conference committee featuring two Kennedy generations could be avoided. The House version was co-written by Rep. Patrick Kennedy, D-Rhode Island.


“There is some hope that the House would adopt the Senate-passed bill and then we can all enjoy a Rose Garden signing ceremony,” Trautwein says.


Such a celebration might be a harbinger for increased cooperation between business and the Democratic majorities on Capitol Hill.


The participation of a wide range of interest groups in cobbling together the Senate bill “allowed for the vetting of the concerns that all these stakeholders brought to the table,” says Kathryn Wilber, health policy legal counsel at the American Benefits Council.


The process might be viable in the future when Congress tackles larger health care issues.


“This is a model that would work going down that road,” Wilber says.


—Mark Schoeff Jr.

Posted on September 18, 2007July 10, 2018

DNA Technology May Curb Bogus Disability Claims

Two related medical technologies promise to end fraudulent disability and workers’ compensation claims. All that’s needed from employees is a little DNA.


Developed by the Cytokine Institute, a research and consulting firm affiliated with the University of Illinois College of Medicine at Chicago, the technology uses DNA to determine a link between exposure to a toxin and a serious illness. It does so by identifying a toxin’s unique DNA signature on a person’s affected cells.


The technology, launched in June, has already been used in two dozen civil lawsuits between workers and insurance companies to verify the connection between exposure to toxins and a serious illness, says CEO Bruce Gillis, a doctor specializing in medical toxicology.


“It will get rid of all the nuisance and frivolous lawsuits once and for all,” Gillis says.


Another technology developed by the company can measure the level of cytokines, or small proteins in a person’s cells. Cytokine levels are elevated when an injury occurs. Employers can use a blood sample taken at the time of employment as a baseline, Gillis says. If a worker reports an injury, a new blood sample showing an increase in cytokine levels can verify that an injury has occurred.


“We’re saying if you have a concern about making an accurate diagnosis on a job-related injury or determining whether someone’s pain is real, we have a methodology to track all that and answer those questions,” Gillis says.


Collecting DNA, however, poses privacy and discrimination issues, says Alan Model, an attorney in the Newark, New Jersey, office of Littler Mendelson, the nation’s largest employment and labor law firm.


“This raises a lot of potential employment issues,” says Model, who represents employers. “It’s controversial. There are no federal laws, and state laws vary with how DNA testing can be used. And there are privacy concerns.”


His firm counsels employers against conducting such pre-employment testing. Though no federal laws prohibit genetic testing, Congress passed a bill in April that bans employers from denying employees health insurance based on such tests. More than 20 states have laws that limit or prohibit employers from collecting genetic information.


Celeste Monforton, an occupational health researcher at the George Washington University School of Public Health & Health Services, worries that collecting an employee’s DNA, even for a limited purpose, may expose workers to discrimination.
 
Employers may be able to retroactively determine that a person, based on their DNA, was predisposed to an illness that may have been acquired through work.


“It’s a really slippery slope,” she says.


In 2002, the Equal Employment Opportunity Commission won a $2.2 million settlement in a discrimination suit against Burlington Northern Santa Fe Corp. in what was one of the first cases based on the federal agency’s belief that genetic testing discriminates. The railway was charged with violating the Americans With Disabilities Act by having an employee submit to a physical that included a blood test in order to look for predisposed medical conditions.


In a recent civil case, the Cytokine Institute’s MSDS1 method was employed to determine whether a firefighter’s leukemia was caused by exposure to benzene. When the unique benzene signature was not found in the firefighter’s genes, the case against the insurance company, Liberty Mutual, was settled for a much smaller award, Gillis says.


Cytokine’s technology, AccuHealth Monitoring, also can uncover risk factors for certain cancers, central nervous system disorders, joint-related disease, asthma, emphysema, diabetes and cerebrovascular disease, Gillis says.


ADA and Injury Toolkit
A packet of forms and information on ADA, workers’ comp and disability management.


—Jeremy Smerd




 

Posted on September 18, 2007July 10, 2018

SEC Has Yet to Deliver Its Final Say on Executive Pay

As hundreds of companies hustle to respond to recent requests by the Securities and Exchange Commission for further executive compensation analysis, industry experts hope the agency will not set constrictive rules on how to draft such analysis.


The SEC last month sent out roughly 300 letters to large and midsize companies, with about 50 more mailed this month, spokesman John Nester said. Those companies had 30 days to respond to questions, but some petitioned for additional time so that they could meet with their compensation committees.


Among the issues of focus for the SEC, according to several experts who have reviewed the letters, were disparities in pay between the CEO and other executives, performance benchmarks used to set compensation levels and detailed information about a company’s compensation consultant.


Rules passed last winter required companies to include both tables and a narrative explaining how executives are compensated. Some have called for more details in how companies address such issues as performance benchmarks and deferred compensation, arguing that filings aren’t written as clearly as the SEC had hoped.


However, the SEC shouldn’t prescribe how companies write up their analysis and should preserve flexibility, said Amy Goodman, a partner with Gibson Dunn who has reviewed about 20 of the letters. “This isn’t like a tax return,” she said. “Exec comp varies a whole lot from company to company.”


The SEC has asked companies for “greater specificity” in how compensation levels are set, according to people who have reviewed the letters. But by requesting detailed narratives in specific formats, the SEC may be contradicting Chairman Christopher Cox’s push for more plain-English disclosures, critics say.


Furthermore, some of the questions in the letters address issues difficult to answer in some cases, according to Suzanne Hanselman, a partner at Baker Hostetler who has also reviewed several letters. For example, she said, explaining why a CEO makes more than a CFO is an easy question to answer when the CEO has a large amount of stock options accrued over a stretch of time, but in other cases the pay disparity may be based on more subjective data and so may not be as easily explained.


Although the time frame for responding to the SEC letters is tight, especially for companies that hadn’t already planned on convening with their boards of directors and compensation committees, most targets can breathe easy because no rules are expected until next summer at the earliest. An SEC staff report expected later in the fall may serve as de facto regulation for many companies, requiring certain additional data in filings.


John White, director of the SEC’s division of corporation finance, said this summer that most of the filings reviewed by the agency were in “good shape,” but that additional revisions may be required. The SEC will not force companies to restate because of the revisions, except in a few cases, sources say.


The SEC letters and the forthcoming report may shape company filings further.


“The SEC wanted to send a broader message,” said Mark Borges, a principal at Mercer. “The SEC reaction was toned down from [earlier this year].”


A September 7 analysis by Mercer of about two dozen of the letters found that most of the questions were for future filings, and do not require immediate response to the SEC. The SEC may also focus on additional areas in its fall report, such as perks, which were largely ignored in many of the letters, Hanselman says.


Executive compensation rules, the hottest issue at the SEC last year and what Cox has called his legacy at the agency, aren’t likely to simmer down. Congress is pursuing several bills that would grant shareholders a greater say in the compensation process, and further action is expected to come from shareholder proposals in the coming proxy season.


Filed by Nicholas Rummell of Financial Week, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Posted on September 17, 2007July 10, 2018

The Platinum Handshake

The list of the 30 top-paid HR executives of 2006 presents a lesson that others in the field would be wise to heed: Don’t promise large severance packages that might make your company stand out from the pack.


    No one seems to have learned that lesson better than Home Depot, which paid its former head of HR, Dennis Donovan, $13 million in severance when he gave notice of his resignation late in the company’s 2006 fiscal year, which ended January 28.


    As part of his 2001 employment agreement, Donovan was eligible to leave the company and receive the severance package if he no longer reported to Robert Nardelli, who resigned as the company’s president and CEO in January.


    As a result, Donovan was the top-paid HR executive based on companies’ 2006 annual filings, making over $19 million in total compensation—more than three times the amount made by the No. 2 HR executive on the list, which was compiled for Workforce Management by Salary.com.


    Until this year, observers wouldn’t have any way of knowing about this large payment from just looking at Home Depot’s annual proxy statement. But under the new Securities and Exchange Commission rules on executive compensation disclosure, companies now have to disclose the perks and severance benefits in a separate column of their compensation tables.


    “In general it’s always risky to have termination provisions that are tied to anything other than the individual status of their jobs,” says Russell Miller, managing director at Executive Compensation Advisors, a subsidiary of Korn/Ferry International.


    The good news is that Donovan’s compensation appears to be an anomaly, says Bill Coleman, managing director of Salary.com. Overall, HR execs seem to have low base pay relative to their total cash compensation and large equity payouts—which signals that they are being paid for performance, he says.


    “This means that HR is being paid like other top management in that they get a big shot of equity,” says Charles Peck, principal researcher and program manager on compensation for the Conference Board. “It confirms their place among the executive rank.”


    Some compensation consultants were surprised to see listed the HR executives at many smaller-sized companies, like Bank of Hawaii, which has 2,695 employees, and Biogen Idec, with 3,900 employees.


    “I would expect that this list would be all Fortune 500 companies,” says Jack Dolmat-Connell, CEO of DolmatConnell & Partners, an executive compensation consulting firm in Waltham, Massachusetts.


    “It seems to mean that some smaller companies are paying a lot of money for HR and really recognize the value of this position,” he says.


    But given that the list is only based on proxy filings, which name the company’s five top-paid executives, it might just make sense that some larger companies are not on the list.


    “In many big global conglomerates, the head of HR is not going to be in the top five, because those companies have multiple presidents who are compensated more,” says Cathy Shepard, a principal at Mercer Human Resource Consulting.


    Experts also noted the number of women on this year’s list of the top-paid HR executives. Last year there were only three women on this list. This year there are seven—a jump that some optimists might say is a sign that women are moving up the corporate ranks. But given the fact that the HR profession is heavily represented by women, having only seven women in the top 30 is not heartening, Shepard says. In fact, a recent World at Work survey found that 73 percent of HR professionals are women.


    The list also demonstrates a gradual shift occurring within HR departments, Mercer principal Catherine Hartmann says. “Given the new focus on Sarbanes-Oxley and compliance, companies are starting to tap people within their finance and legal departments to fill these positions,” she says. Four of the 30 companies in this list have HR executives who also are responsible for legal and compliance areas.


    And that fact should serve as another lesson to HR, experts say. “If you want to be successful within HR, you need to have some legal or financial background,” Hartmann says. “If you don’t have it, you better go learn it.”


Workforce Management, September 10, 2007, p. 30 — Subscribe Now!

Posted on September 14, 2007July 10, 2018

PBGC to Look Closer at Risky Pensions

The Pension Benefit Guaranty Corp., in its general strategic plan for fiscal 2008-2013 released Thursday, September 13, said one key goal will be to enhance its scrutiny of pension plans. 


“Improve risk monitoring and early warning activities and align resources to assure proper plan terminations” will be a goal of the agency, according to the strategic plan.
 
In addition, the PBGC said it wants to “obtain enhanced recoveries from bankrupt plan sponsors that emerge from reorganization, and intervene in corporate transactions to mitigate loss” to the agency.
 
The PBGC is seeking public comment on the plan, which is available at www.pbgc.gov, until October 17.


Filed by Pensions & Investments, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Posted on September 13, 2007July 10, 2018

Fine-Tuning Consumer-Driven Health Plans

With a few years of experience under their belts, employers and health plans are adjusting their consumer-driven health plan offerings in an attempt to make them more attractive to plan sponsors and employees.


    The changes include improved communication efforts, more user-friendly decision-support tools and revamped plan design and financing.


    “The only constant in this kind of world is change, so there have continually been updates and tweaks,” says Alexander Domaszewicz, a Newport Beach, California.-based principal and senior consultant with Mercer Health & Benefits.


    Wendy’s International Inc., for example, boosted employer contributions to workers’ health savings accounts in 2006. Lynn A. Bauman, director of employee benefits for the Dublin, Ohio-based fast-food chain, says the CDHP did so well in the first year—leveling the annual double-digit cost trend to zero—that officials decided to put money back into the plan. To meet that goal and comply with new Internal Revenue Service “comparability rules,” the company chose to increase its contribution to all plan options, even though the rules would have permitted the company to reduce its contribution to certain levels.


    Today, Wendy’s share of HSA funding is about 60 percent, on average, across the various CDHP options it offers, up from 35 percent to 40 percent in the first year, Bauman noted.


    The company also made changes to the frequency of HSA contributions. On January 1, 2006, it switched from quarterly to semiannual payments—funding six months’ worth of contributions on day one—to help employees pay for maintenance drugs for certain chronic conditions. Now, because many of those drugs are eligible for first-dollar coverage, and since most employees carried forward an HSA balance into 2007, the company began contributing monthly.


    “So people are getting their money sooner than they used to,” Bauman says. And the financial risk to the company of contributing to the account of a person who terminates employment is reduced, he added.


    A recent Towers Perrin survey suggests that employers and health plans have a lot of heavy lifting ahead of them if they want their CDHPs to succeed over the long haul. According to the survey, members of account-based health plans are significantly less satisfied with their plans than employees in traditional health plans. A major shortcoming: employer-employee communications.


    Increasingly, though, employers are recognizing the “need for really clear and thoughtful and durable communications and marketing,” says Jay Savan, a principal with Towers Perrin in St. Louis. As an example, they’re using employee focus groups or advisory counsels to help design and tailor employee communications. One of Savan’s clients, a national law firm, intends to solicit input on plan design and communication from the company’s legal secretaries, who are regarded as opinion leaders and can “make or break an initiative,” he says.


    In early 2006, Meritain Health Inc., an Amherst, New York-based CDHP administrator, rewrote and expanded member communication materials, including print and online tutorials that explain how the plan works. “Through our customer service reps and the type of questions that they were receiving from members, it was clear to us that members were still challenged with understanding the dynamics of the … plan and how the … design differs from a traditional PPO plan,” says Janice Rahm, a Minneapolis-based senior VP of product and service innovation.


    Many employers are enhancing wellness benefits, saying they want to make employees better health consumers and bolster the value of CDHPs.


    When Fujitsu America Inc. first introduced a CDHP in 2004, it capped preventive care at $500 per employee per year. Now, it covers 100 percent of the cost of routine tests, screenings and other preventive services.


    “We were just nervous about the idea of an unlimited amount,” says Kathy Bartow, director of benefit programs in the company’s Sunnyvale, California, headquarters. “But as more studies have been done that show the value of preventive [care], we thought it made sense to totally lift that cap.”


    It appears to have been the right call: “We have several situations where employees have written Lumenos (the WellPoint Inc. subsidiary that administers the plan) and says, ‘I’m so glad I did this [test or procedure], because the doctor found something,’ ” Bartow says.


    This year, Fujitsu also expanded incentives for wellness, adding $100 credits for spouses who take a health risk assessment and for employees who complete Lumenos’ smoking cessation program.


    Dave Garratt, a Cleveland-based VP and market head for Aetna Inc.’s Ohio/Kentucky national accounts market, says that more employers are talking about implementing an incentive strategy that’s tied to an individual’s biometrics, such as body mass index, blood pressure and cholesterol levels. Aetna is piloting the concept with some of its customers. “It’s sort of a new twist,” he says, “and it’s back to the notion of how do we reward people for doing the right things?”


    Carl Mowery, managing director of compensation and benefits at Smart Business Advisory & Consulting in Chicago, says he is spending more time with clients on developing wellness strategies that underscore the value of staying healthy and accumulating a nest egg for when employees are older and require more medical services.


    But there may be another way to move people into CDHPs. He has one client, a large school system, whose leadership is considering a “negative election” process, whereby all employees would be enrolled in the CDHP program unless they elect otherwise. “If we just say, ‘You are now enrolled in this program unless you want to choose something else,’ they may just stay in the high-deductible program,” he says.


    Amid all the redesign activity, Mercer’s Domaszewicz cautions plan sponsors to keep one thing in mind: “If you look at the plan and you wouldn’t enroll yourself, why would you think anyone else would enroll?”

Posted on September 13, 2007July 10, 2018

Dear Workforce How Do We Measure the Effectiveness of Training Consultants?

Dear Questions Linger:



Whether these trainers are our company’s employees or professionals to whom you have subcontracted the work, the prescription is the same. First, you must define a successful training event from both an external and internal point of view.

The key is to understand that customer satisfaction drives true success, so begin by identifying the key stakeholders in your customer’s organization and designing metrics based upon what they would or would not expect from a successful event. Stakeholders might include the department purchasing your services, the human resources department, program participants and/or senior management. Because all customers, stakeholders and programs may be different, external success criteria could vary from one training event to the next. So, in the end, you may have multiple success measures based on each customer’s definition of success.

Once you have captured the metrics you believe drive customer satisfaction, you should test them to make sure they measure what was intended. It is important to validate your metrics on a regular basis and to update them based upon your customer’s expectations. For instance, if the customer is not interested in the cost per unit of service, why measure it?

From an internal perspective, your company’s metrics for measuring consultant performance and program success should be consistent and understandable. You must develop a metric that consolidates the previous metrics into one success metric (for example, overall customer satisfaction). Just because the customer’s criteria may vary from engagement to engagement, your performance expectations must allow the trainer to gauge if he/she was successful or not successful.

Your consultants should be fully aware of the expectations of both your customer and your company, and they should understand the metrics and the impact to their success. This will set them up for success by letting them know how to meet both the customer’s needs and those of your company. By clearly setting expectations upfront, you can avoid disappointing your customer and your trainers.

Once the metrics are established and validated, begin measuring and reporting on progress and or issues on a regular basis with both the customer and the training consultant. This will allow for celebration of successes and refocusing if off track.

So, the steps are:

  1. Define success from your customer’s perspective.
  2. Develop success metrics.
  3. Test and validate the metrics.
  4. Develop consistent internal metric aligned with customer success metric.
  5. Test and validate the metric.
  6. Communicate expectation and metric(s) used to validate success to both the customer and the consultant.
  7. Measure consistently and update progress regularly.

Following these steps will help you to develop a fair and consistent approach to measuring success—both of your programs and your trainers.

SOURCE: Chris Hatcher and Daryl Krimsky, Capital H Group, the Woodlands, Texas, August 1, 2007.

LEARN MORE: Teaching employees to be trainers can be effective, although they are challenges to be met.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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