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Posted on June 22, 2006July 10, 2018

OFCCP Mandates Self-Assessments on Internal Pay Equity

Companies that do business with the federal government have mostly taken a position of “see no evil, hear no evil” when it comes to internal pay equity. Their thinking has been that the government can’t accuse them of having poor processes in place for assessing internal pay equity if they don’t have any processes in the first place.


But that’s changed now. On June 16, the Office of Federal Contract Compliance Programs, the agency that monitors federal contractors for discrimination on the basis of gender and race, issued new standards for assessing “systemic compensation discrimination.”


This now means that when they are audited, the 16,000 U.S. companies that do business with the federal government have to provide information gathered from a compliance self-evaluation or else certify that they have such processes in place.


The regulations, which are effective immediately, mean that the companies don’t just have to have processes in place, but they need to have an executive, usually a senior HR person, attest to them, says Brian Levine, a principal with Mercer Human Resource Consulting.


Levine says the OFCCP came out with the rules because the agency was frustrated about not being able to make its claims regarding pay equity stick. By forcing companies to have a process in place, it makes the matter more clear-cut, he says.


Mercer is advising clients to adopt the OFCCP’s own methodology for assessing pay equity. The agency uses a statistical technique called multiple regression, which is “onerous,” to apply, Levine says. But by using this standard, companies can better anticipate any issues the OFCCP might come across during an audit, he says.


Levine doesn’t believe that companies should share their processes in the event of an audit. Instead, Mercer favors having an executive certify that processes are in place.


“We are telling clients not to share the information because there are many unresolved confidentiality and privileged information issues associated with sharing individual employees’ data,” he says.


—Jessica Marquez

Posted on June 21, 2006July 10, 2018

Web Site Pairs Older Workers with Firms Seeking Experienced Employees

Barbara Kinzer, 64, joined Borders Group Inc. in 1992 as a bookseller–her first job in more than 25 years after spending decades unable to work because of her role as a diplomat’s wife.


    “The State Department assured us that my volunteer experience would translate,” Kinzer says. “But no would give me the time of day.”


    That is until she applied for a retail job at a soon-to-open Borders superstore.


    Kinzer quickly became an assistant manager, then general manager. After five years, she moved from the District of Columbia to Borders headquarters in Ann Arbor, Michigan, to help start a training program. Last year, she transferred to the charitable Borders Group Foundation, where she reviews grant applications.


    “I’ve had this opportunity do this huge number of things after 50 when most of my friends have retired,” says Kinzer, whose husband, George, has also joined Borders.


    Borders also is one of the companies recruiting through an online service, Retirementjobs.com, which connects workers ages 50 and older with jobs. Retirementjobs.com is the latest player focused on helping recruiters find qualified mature workers. Rivals include retireejobs.com and Senior Job Bank.


    “The tipping point, we have established, has arrived,” says Tim Driver, CEO of Retirementjobs.com. “There is a gap between people expected to exit and enter the workforce that is widening rapidly. It’s the wave of the future: People are redefining retirement and companies have dramatic new needs.”


    Because of the aging of baby boomers and fewer young people entering the workforce, some experts predict a labor shortage. By 2014, 21 percent of the workforce will be 55 or older, compared with 16 percent in 2005, according to the Bureau of Labor Statistics. At the same time, statistics indicate that the workplace is becoming less hostile to older workers. Age discrimination complaints to the Equal Employment Opportunity Commission fell for a third consecutive year–down 7 percent, to 16,585–in the year that ended September 30, 2005.


    To appeal to job hunters, Retirementjobs.com boasts that it screens companies and certifies them based on 12 criteria as friendly to age 50-plus workers, Driver says. The site’s database lists 15,000 certified “friendly” jobs. Users can jump into a second tier that lists 60,000 uncertified jobs.


    “Increasingly employers want to be seen as friendly to 50-plus workers,” says Driver, a former executive with Salary.com. “They have done their homework and figured out that it makes a ton of sense to be focused on these workers who are twice as likely to stay on the job, a lot more experienced and industrious, flexible regarding their work schedule and pay and, frankly, relate well to customers who frequently these days are older themselves.”


    At Borders, for example, 15 percent of the workforce is 50 or older, spokeswoman Anne Roman says. That’s double what it was six years ago, and the nation’s No. 2 bookseller hopes that figure will reach at least 20 percent.


    In addition to job listings, Retirementjobs.com offers sections on continuing education, resources on everything from writing résumés to joining the board of a nonprofit organization, and inspirational stories by older workers who transitioned into new jobs.


    “What we’re creating is a whole environment that’s specialized for 50-plus workers,” Driver says. “We’re covering both career topics as well as financial topics that are germane to this group of people who need to have answers to questions like, ‘What steps do I need to take to avoid the wrong impact on my Social Security?”


    Greg O’Neill, director of the National Academy on an Aging Society, says older workers tend to like “transition” jobs.


    “They don’t want to go from full 100 percent work to full 100 percent not work,” he says. Though up to half of past generations have said they plan to work past age 65, O’Neill says, only 13 percent have done so.


    “Will the baby boomers be different?” O’Neill asks. “Are they actually going to do what they say: work longer? I think they will.”

Posted on June 20, 2006July 10, 2018

Ex-PBGC Chief Labels Migration From Defined-Benefit Plans ‘Shortsighted’

Abandoning defined-benefit plans for defined-contribution plans will economically hurt U.S. companies in the long run, says the former chief of the PBGC.


Bradley Belt, in an interview with Pensions & Investments on his last day as executive director of the Pension Benefit Guaranty Corp. in Washington, D.C., said one of his chief concerns is that corporations will use pending pension reform and potential changes to the Financial Accounting Standard Board’s Rule 87 as excuses to switch to defined-contribution plans.


“I’m concerned that companies are being very shortsighted if they are putting all their eggs in the DC basket” and less in defined-benefit plans, Belt said in an interview on May 31, his last day after three years at the PBGC. “You’ll have a situation in which employees of those companies won’t save adequately and won’t participate in their companies’ match programs. Down the road, those companies will have a lot of 65-year-olds who don’t have adequate savings for retirement, and therefore are not going to be able or willing to leave the workforce. This would happen just as a company might want to manage those individuals out and bring in younger, lower-cost workers.”


Belt also underscored the importance of a defined-benefit plan to attract talent.


“Each company needs to determine what the optimal compensation structure should be,” Belt said. “They want to be able to recruit the most talented employees. Historically, DB plans have been a very effective compensation tool and, more importantly, one that could be used to manage the exit of older workers at appropriate times.”


The final version of the pension reform bill, which has been debated by members of Congress since February, could prompt many U.S. corporations with defined-benefit plans to switch to a defined-contribution model. That’s because the bill is expected to implement stricter funding rules, change the way corporations can calculate the discount rate used to calculate their liabilities, and decrease the number of years companies have to fund their pension plans.


Additionally, a proposed change to FASB 87 that would eliminate actuarial smoothing could make the value of pension assets of a corporation more volatile in conjunction with their liabilities.


On June 1, Labor Secretary Elaine Chao appointed Vincent K. Snowbarger, the PBGC’s deputy executive director, as its interim executive director.


Belt suggested his permanent successor “develop a thick skin and wear a hard hat.”


“He or she is taking actions and making decisions that will protect the greater set of core interests, but inevitably will adversely impact other parties,” he said.


Belt presided over the agency’s first flat-rate premium hike, which became effective January 1. It was not well-received.


“There was an understandable reluctance of having to pay higher premiums by U.S. corporations, but the fact of the matter is the premiums had not been raised since 1991,” Belt said. “And that hike brought in a little over $60 million in additional revenues to the PBGC each year. Our loss in the (UAL Corp.) bankruptcy was almost $7 billion, which is about 10 years’ worth of flat-rate premiums in one fell swoop, so the premiums were clearly inadequate to cover expected future claims.”


Belt said he was proud that he helped guide the agency through one of its more difficult periods, which included the high-profile bankruptcies of Houston-based Enron Corp. and UAL Corp. of Elk Grove Township, Illinois, as well as 120 distressed terminations of corporate pension plans in 2005 alone.


“We used the relatively limited set of regulatory tools and authorities at our disposal to achieve some positive outcomes for stakeholders,” he said. “Most notably, in the Enron bankruptcy we were able to be proactive and avoided taking any loss for the insurance program or any cutbacks in the benefits for participants. United Airlines, unfortunately, terminated its pension plan. But as a result of being proactive in the settlement agreements we entered into, our recovery rate was substantially in excess of what is typically the case for the PBGC.”


United Airlines’ $15.2 billion defined-benefit pension plan was underfunded by $10 billion when the company declared Chapter 11 bankruptcy in 2003. It is estimated that the PBGC assumed about $7 billion in liabilities when it took over the plan in 2004.


In the future, the PBGC must create a plan to deal with risks of a downward credit cycle or recession, Belt said.


“My concern is that the PBGC has had record growth in its deficit and a record number of terminations in a very strong economic environment (2004 to 2005). That raises the question of what are the risks to the insurance program in a less benign economic environment,” he said. “If you have a change in the credit cycle or a recession, there is the potential for additional losses, and we haven’t done anything to address those risks.”


For House and Senate conferees negotiating a compromise on pension reform, the greatest challenge is creating rules that would force corporations to disclose the actual funding levels of their pension plans.


“The real tragedy is that when companies terminate their pension plans, there are real-world impacts. When a plan gets terminated, there are workers and retirees who have their expectations of retirement security dashed,” Belt said. “You also have companies that have acted more prudently in terms of managing their pension plans that may be on the hook to pay higher premiums as a result of the pension plan terminations, and ultimately, if premiums are not the answer, then taxpayers would be called upon to rescue the insurance program.


“The solution is that there needs to be more rational and stronger funding rules and greater transparency,” he said. “The bottom line is that you wouldn’t have a need for high premiums if pension plan losses are minimal. We wouldn’t be having this conversation if United’s pension plan were underfunded by $10 million instead of $10 billion, or if Bethlehem Steel’s pension plan were underfunded by $4 million instead of $4 billion.”


—Vince Calio, Pensions & Investments

Posted on June 19, 2006July 10, 2018

IRS Crackdown a Reminder to Vet Providers

The decision last month by the Internal Revenue Service to revoke the tax-exempt status of 41 credit counseling organizations was a reminder for employers to check the backgrounds of the financial counselors they hire, even if the organization is registered as a nonprofit.


Consumer credit companies offer financial education and counseling to individuals burdened by credit card debt. Most collect fees by guiding consumers into debt management programs, which attempt to help people pay credit card debt. The IRS determined that the 41 organizations, whose identities have not been revealed, had inadequate counseling. As a result, some are under criminal investigation.


Employers looking to help employees get out from a heavy debt load often look to nonprofit credit counseling and education organizations in good standing with industry associations to teach financial management skills, a benefit that is often bundled as part of an employee assistance program.


Privacy laws, and corporate culture, generally limit companies from becoming directly involved in helping their employees manage their finances beyond providing education and counseling.


“Companies want to be at arm’s length,” says Kathy Stoughton, a financial specialist at ComPsych, an EAP provider based in Chicago. “They don’t want to become paternal.”


Federal law requires individuals who are preparing to file for personal bankruptcy to meet first with financial counselors. David Jones, president of the Association of Independent Consumer Credit Counseling Agencies, says most people simply need to be educated on how to change their spending habits.


“There are people living paycheck to paycheck who are spending $150 a month on Starbucks,” Jones says. “There are just bad spending patterns people need help, education and guidance with, and the great majority of people we speak to fall into that category.”


One in four American workers suffers from serious financial worry, according to a report published last year titled “Financial Distress Among Americans.” Conducted by E. Thomas Garman, a professor emeritus of personal finance at Virginia Tech University, the report estimates that 30 percent to 80 percent of employees spend time at work worrying about their finances, at a cost in annual productivity of $450 to $2,000 per employee.


Companies looking to hire a credit counselor to educate employees should make sure the company is in good standing with the industry’s two associations, the National Foundation for Credit Counseling and the Association of Independent Consumer Credit Counseling Agencies, both of which require their members to be federally tax-exempt organizations.


“The counseling and the education organizations do with consumers is what makes this a nonprofit service,” Jones says. Employers can also contact their state’s attorney general’s office or better business bureau to verify a credit counseling organization’s good standing.


Consumer credit organizations say the crackdown by the IRS was long overdue and anticipated. Many of the organizations whose tax-exempt status was revoked can nonetheless operate as non- profit organizations under state charters or as for-profit companies in states that allow them. At for-profit debt settlement companies, consumers stop paying their credit card debt while the company negotiates a reduced principal with the creditor. The companies charge a hefty fee, often as much as 30 percent of the principal owed.


The National Conference of Commissioners on Uniform State Laws recently drafted a law aimed at regulating both nonprofit credit counseling organizations and for-profit debt settlement companies. The group’s legislative director, John McCabe, says the law would rein in for-profit companies currently operating without oversight.


Others worry that the advice of a financial counselor would be tainted by the desire to make a profit. Employers should be aware of such conflicts of interest when hiring a financial counseling service. Organizations that make money through referrals to debt management companies should not be hired.


“Make sure you are clear on how they are compensated,” Stoughton says. “If it’s commission-based, there is a conflict of interest.”


—Jeremy Smerd

Posted on June 16, 2006July 10, 2018

Ready for the Big Time


Like many other companies in the oil industry, Houston-based National Oilwell Varco is enjoying today’s boom times.


    Back in the 1980s and 1990s, things were different. The notoriously cyclical industry was in a veritable depression. More people were laid off in the oil business during the ’80s than in the auto and steel industries combined. First to go were the youngest and least experienced. NOV not only laid off people in the ’80s, but also did almost no hiring in the ’90s. From 1996 to 1999, the company, then known as National Oilwell, added a net total of 1,390 people to its workforce. By contrast, the company, which became National Oilwell Varco in 2005 following a merger, hired 1,770 employees in the first quarter of 2006 alone.


    In 2003, NOV chief executive and chairman Pete Miller realized that the entire senior management of the oil equipment manufacturing and services firm was made up of baby boomers. In the face of a certain wave of top-level retirement during the next decade, Miller decided it was time to start hiring again. He didn’t want to just hire technical staff; he wanted to hire the next generation of company leaders.


    Miller turned to Jerry Gauche, senior vice president of sales and marketing, and Thomas Bowden, director of employee development, who consulted with others in the company. When Gauche and Bowden went back to Miller, they proposed the “Next Generation” plan.


    After a strenuous recruiting and interviewing process encompassing colleges and universities across the country, NOV would select the crème de la crème to work for the company as Next Gen candidates. In their first year, candidates would rotate through a series of four three-month assignments in different business units to get an intensive education in NOV’s operations.


    And here is where the process gets interesting. At the end of that year, business units would compete for candidates in a process based on the National Football League draft. Gauche was inspired by the book Patriot Reign—about Super Bowl champions the New England Patriots and head coach Bill Belichick—which he was reading when Miller tapped him for ideas about improving NOV’s recruiting process.


    Today, two rounds of NOV’s Next Gen candidates are in permanent jobs, the third round will soon be drafted, the fourth round is in the midst of rotations, and the fifth-round rotations are set to start next month. The future of NOV is riding on the Next Gen program’s success.


Reaching out for recruits
    To find the leaders he wanted, Miller mandated for the first round of the Next Gen program that NOV’s recruiters look beyond the usual “oil patch” states like Texas, Oklahoma and Louisiana.


    “We wanted to get people from other geographic areas,” he says.


    Because of the global nature of oil, Miller also wanted foreign candidates, particularly those studying at American schools because those students tend to have better proficiency in English. Miller had no desire to recruit from other companies.


    “Why bring someone from another company when I think NOV is the best?” he says. Miller also doesn’t want to bring in people from other companies and give them better opportunities than in-house employees get. “What does that tell the in-house person?” he says.


    Indiana University, the South Dakota School of Mines and the University of Illinois were a few of the schools NOV recruiters visited for the first round of Next Gen candidates. Despite the boom in the oil industry, which has brought on severe talent shortages, the company has had no difficulty finding recruits for it Next Gen program.


    “We targeted business, engineering and liberal arts majors,” says Meredith Winczewski, the original head of the Next Gen program, who is today a project manager for oil rig sales. “We looked for competencies (such as) communications, the ability to deal with ambiguity, perseverance, strategic ability, a drive for results and political savvy. We wanted them to have those qualities so we’d have good leaders.”



Rotating new hires through four different assignments in the first year of employment “is a great talent magnet. It’s why NOV is taking candidates away from the competition.”
–Thomas Bowden,
director of employee development

    Thirty to 40 candidates were selected at each of 10 schools for interviews. That was after an open information session in which attendees were prescreened based on their questions and interest in the company. After the prescreening, chosen candidates were interviewed twice by two different NOV employees, often midlevel managers who’d be the bosses of successful candidates.


    Second-cut recruits were invited to visit NOV in Houston for two days for a nearly constant stream of additional interviews—both formal and informal. The schedule was intense: a wine and cheese reception with NOV managers at the students’ hotel; a dinner with young NOV employees who are mostly from the first two rounds of the program; a breakfast with the company’s senior management; three formal interviews with managers; lunch with current Next Gen candidates (except in the first round, of course); and a factory tour. All of these activities culminated with a dinner with all the group presidents, including Miller if he was available.


    “We get feedback from every NOV employee, manager and tour guide along the way,” Winczewski says.


    NOV spends a little less than $100,000 a year on its Next Gen recruiting efforts. That covers two recruiting rounds per year but excludes salaries, which are paid by the business units where the candidates work.


    Since the Next Gen program started in 2004, all recruits have been viewed as permanent hires from Day 1. Out of all 70 recruits—15 in each of the first three rounds and 25 in the fourth—only six have left the company.


Rotation, times 4
    Rotating through four different assignments in the first year of employment might seem daunting to some college graduates. Not so for NOV’s Next Gen candidates.


    “It’s a great talent magnet,” Bowden says. “It’s why NOV is taking candidates away from the competition.”


    Lisa Nix, who was recruited in the first Next Gen round and is now a forecasting and planning analyst for NOV, agrees that the rotation process was a major draw for her.


    “I didn’t know what I wanted to be when I grew up,” she says. “Lots of people get degrees, but don’t know what (working in that field) is really like. Rotation gave me an opportunity to try out different things before making a final decision.”


    Rotational programs, first tried in the 1950s by General Electric and Bethlehem Steel, yield long-term benefits for both candidate and company, according to recruiting consultant Gerry Crispin, a principal of Kendall Park, New Jersey-based CareerXroads.


    “Companies should expect a return on investment of a close kind of relationship among candidates—a high level of internal networking that leads to more ways for people to get their jobs done,” he says. “People stay much longer, and candidates meet higher standards of performance.”


    Many companies, however, don’t have the discipline to carry through on the rotations.


    “It usually happens in the second rotation that there’s a fit,” Crispin says. “Then the rotation stops with a job offer.”


    Even when completed, how­ever, rotational programs have their downsides. Crispin says they typically require higher upfront investment—including candidate salaries—and extend the period between hiring and productive performance, with no guarantee that the candidate will stay long enough to make the expense worthwhile.


    NOV requires that all Next Gen candidates finish their rotations, even though many managers have tried to short-circuit the process just as Crispin describes. That’s because the program’s participants have proved to be so productive.



“I couldn’t get enthused about the normal placement process, which tends to occur behind closed doors and focuses on immediate openings rather than looking across the entire business to identify needs.”
–-Jerry Gaucho, senior vice president of sales and marketing

    “One of the surprises of the program was how quickly the graduates started creating value,” Gauche says. Even so, some rotational managers grasped neither the goals of the Next Gen program nor the caliber of the candidates.


    “Bad rotational managers don’t know how to mentor, set goals or follow up,” says Pat Sullivan, vice president of customer support in NOV’s rig solutions group, which designs, manufactures, sells and services equipment used for drilling, completing and servicing oil and gas wells. “One rotational manager had a candidate digging ditches and filling potholes. Other candidates have done filing.”


    When these situations occur in rig solutions, Sullivan says he tries to discover them as quickly as possible and rectify them. He’ll either move the candidate to another job or replace the offending manager with someone else as a mentor. Sullivan has even taken some managers off the list to have Next Gen candidates rotated to them. But he has also worked within rig solutions to provide more training to the organization.


    “In the first group, my philosophy was ‘training for kids,’ ” he says. “In the second group, I changed my philosophy to giving candidates more challenges and more of a leadership role in solving problems.”


    After four rounds of the Next Gen program, however, most rotational assignments have benefited NOV and the candidates. “Rotation doesn’t niche people into one job,” says Lindsy Williamson, manager of university recruiting and retention. “It lets people find out about different opportunities to see where they fit.”


    On the company side, she says, “rotation helps in communication between business groups. Many people in the company have worked in the same group for their whole career. The rotations provide the Next Gens with the flexibility to bridge gaps between different business groups.”


Draft day
    After the end of their year rotating through the company, Next Gen candidates are hired for permanent jobs via a process modeled on the NFL draft. Gauche liked the idea, and not just because of the book on Belichick and the Patriots.


    “I couldn’t get enthused about the normal placement process, which tends to occur behind closed doors and often focuses on immediate openings rather than looking across the entire business to identify needs,” he says.


    In the NFL, teams with the worst performance for the previous year get first draft picks. At NOV, business units with the worst return on capital in the previous year get the first Next Gen picks.


    NFL teams have directors of player personnel to assess talent needs and create a draft strategy. So does each NOV business unit. Candidates high­light their skills and talents in presentations to executives and managers—NOV’s version of the NFL “combine” where players demonstrate their prowess on the field. NFL teams negotiate and trade draft picks.


    “Leading up to draft day there were negotiations among the business units. … Last-minute deals have occurred occasionally,” Gauche says.


    Choices are finalized the night before draft day. In a breakfast ceremony, Miller, acting as league commissioner, announces the picks in alphabetical order.


    “In the beginning,” Gauche says, “we debated whether to announce the order of the picks, and concluded that having a high-potential individual thinking ‘I was the last person drafted’ wouldn’t be helpful. So we don’t disclose the order in which people were drafted.”


    And then there’s the 9 percent or so that haven’t made it to draft day. Winczewski cites the example of one candidate who just didn’t fit in, wasn’t performing and wasn’t getting along with people. He kept saying he wanted to go to law school, and when he left the company, that’s just what he did.


    “It’s impossible to recruit 100 percent, even with a very detailed interview process,” Winczewski says.



Most rotational assignments have benefited the candidates and NOV. “Rotation doesn’t niche people
into one job. It lets people find out about different opportunities to
see where they fit.”
–Lindsy Williamson, manager of university recruiting and retention.

    For most candidates, however, the draft process is pleasant, if a little stressful.


    “It was a pretty open process, and it was a good method to get in touch with managers throughout the company that might be interested in hiring you,” Nix says. “It gave the draftees a format for getting in touch with all those people. We weren’t left on our own.”


    Gauche considers draft day a strategic success too.


    “As a result of this process, we have job fits that are better for the candidates, and in which they will create greater value for the company than in the traditional process,” he says. “Plus, it’s fun.”


Final score
    Although the Next Gen program is just two years old, early results are promising. So far, the retention rate is 91 percent, and managers who were originally skeptics are now lining up to hire candidates for rotations.


    As for those candidates, they’re learning the leadership skills Miller envisioned. Not only do they see firsthand how business units affect one another, but they are also developing invaluable networks of relationships.


    “(The Next Gen program) gives you several years of experience in one short period,” Nix says.


    Gauche, who brought the draft model to NOV, is happy with how things are going. But as in football, past successes don’t guarantee future wins. And NOV knows how it will proceed.


    “We’ll keep experimenting,” he says.


Workforce Management, June 12, 2006, p. 1, 24-31 — Subscribe Now!

Posted on June 16, 2006July 10, 2018

Many Businesses, but One Mission

Jeremy Farmer had his work cut out for him when he joined Aon in April 2003 as senior vice president and head of human resources. With 47,000 employees in 500 offices throughout the world, the insurance and consulting company was completely decentralized.

    Aon had been growing through mergers and acquisitions for 20 years, and it was Farmer’s job to bring all of these different businesses together into one culture while maintaining the entrepreneurial mind-set that characterized each unit.


    The company had talent. Lots of it. But because it was so decentralized, upper management had no way of knowing who they should be grooming to be the future leaders. Compensation programs varied for each business line and location. Creating an “Aon culture” would mean building a performance management system and compensation program for the entire organization.


    Farmer, a U.K. native who has worked in financial services for the past 25 years, says he was up to the challenge. With a graduate degree in human resources and industrial relations from the University of Aston in Birmingham, England, he moved to the U.S. 22 years ago to work for First Chicago Bank, now Bank One.


    But just a few months after Farmer started at Aon, New York Attorney General Eliot Spitzer subpoenaed the company as part of a sweep of the insurance brokerage industry. Spitzer was investigating the company and its competitors to find out whether they were steering business to favored insurers in exchange for contingent commissions, which is incentive pay that rewards brokers for hitting volume and profit targets.


    In March 2005, Aon reached a $190 million settlement with five regulatory agencies in three states. While the company did not admit any wrongdoing or liability under the agreement, Farmer says the investigation highlighted the business need for Aon to create a culture founded on the singular goal of putting clients first.


    Today, Aon’s walls are covered with posters trumpeting the company’s various achievements, including raising $2 million for tsunami victims. And they tout the company’s values—integrity and teamwork. They’re a reminder that the company is trying to put its days of fragmented cultures and different goals behind it.


    Farmer recently spoke to Workforce Management staff writer Jessica Marquez.


    Workforce Management: What are the inherent workforce management challenges in the financial services industry?


    Jeremy Farmer: In professional services companies like Aon, there is quite a star culture. The focus on attracting and retaining talent is crucial because you are selling a service, not a product. So there is a tremendous emphasis on trying to keep the best and brightest engaged and motivated.


    It’s challenging to be able to capture their creativity and do that in a way that enables you to make a decent profit along the way. So then the challenge is in designing compensation programs that reward true stars, but also allow companies to be successful in maintaining adequate reward for shareholders.


    WM: Couldn’t there be dangerous side effects to creating a star culture?


    Farmer: Not if it is perceived to be based on performance. If you have a culture where there is a sense of entitlement, where employees think that regardless of how they are doing that they will still get paid, that starts a slippery slope. That focus on paying for performance is fine as long as you are able to do that objectively, and that’s really the culture that we are trying to build at Aon.


    WM: How is Aon creating a performance-focused culture?


    Farmer: Three years ago, it was somewhat lucky if an employee had a performance review. Some managers did it, but there was no discipline to it. Now, we have established a five-point rating system that is used globally.


    We tell all managers that we expect to see less than 10 percent of their population be star performers, or 5s (on a five-point rating scale); 20 percent in the 4 category; 50 percent in the 3s and 10 to 20 percent in the 2s and 1s. Although I kind of wonder if we need a 1 category, since these people are probably not in the right job. These percentages are guidelines, not mandates, because we want our managers to have some flexibility.


    Next year we will introduce an online element to this so we can see how the ratings fall throughout our employee population. For example, if there are a lot of 4- and 5-rated employees working for a 3-rated manager, we can examine that and see if there is greater turnover as opposed to a manager who is rated a star performer.


    The system also will identify people interested in moving so that we can see which star performers are willing to switch business lines or locations.


    WM: How are you revamping compensation to support this focus on performance?


    Farmer: Previously each business unit and geographic unit had its own compensation program that was based on the performance of that area. This meant that there was no driver for a broker in one business unit to sell a product from another, for example. We wanted to align the compensation system to incent employees to bring the whole of Aon to their customers.


    In January 2004, we introduced a pro-gram by which employees’ compensation is partially based on their business unit’s performance, partially on their geographic area’s performance and partially on Aon’s business results as a whole. The breakdown will vary for different employees at different levels.


    To do this with the top senior-most executives, we decided to focus more on equity rather than cash. We created a program so that the equity senior managers receive over time will be based on how Aon performs over a three-year period. If certain earnings-per-share targets are achieved, they will receive performance-based shares. But if those targets aren’t met, they won’t.


    For managers one level down, we offer more restricted shares, which have a retentive element, and then a portion of equity that will only be worth something if the company’s overall performance is up compared to a certain metric. That metric is not as directly linked to earnings per share, but it’s similar.


    WM: Aon has offices in 120 countries and sovereignties. How do you take into account the different cultural nuances when you are creating a compensation system?


    Farmer: Obviously the base salary levels and the benefits are going to be different from country to country. Some countries will have higher social benefits at less cost, and some countries will have higher leverage in incentive compensation as a percentage of base salary.


    We take all these things into account. But we have a global philosophy that says whatever you do, we want that target to be above market. We give managers some discretion. And we rely on our local human resources teams to take our overall philosophy around compensation and drive it in where it makes sense.


    WM: Once you identify top performers, how do you make them feel part of this culture?


    Farmer: We are focusing on bringing these employees together and getting them interacting. Last year we started a four-day program with the Kellogg School of Management at Northwestern University. We bring together 70 senior executives from around the world to talk about the great problems of the day. Some of the talks are driven by Aon, and some are more academically driven.


    For midlevel managers we have a similar program, called Catalyst. This is a yearlong program that includes several sessions and 360 (degree) feedback, with the idea of grooming these employees to be senior leaders.


    These programs not only give managers the opportunity to talk with each other and with senior executives, but they also get some sort of intellectual growth. These meetings help to breed a common culture while encouraging strong performers to stay.


    WM: How do you get employees who are not top performers to feel part of this culture?


    Farmer: That’s important, because there are people who show up every day but might not want to be leaders at the company. To get them thinking about companywide performance, in 2004 we began offering an additional 401(k) match if the company does well. This creates a line of sight for these employees.


    The additional match is determined by Aon’s board each year. This year, Aon did a 2 percent additional match, contributing nearly $15 million more to those making full contributions to the 401(k). We have 15,400 participants.


    The other way we do this is through communications. Our CEO, Gregory Case, who came on board in April 2005, is a tremendous communicator. We have estimated that through webcasts and face-to-face meetings, he has touched about 15,000 to 20,000 employees.


    Often when groups of college recruits come in for their second interviews, he will come down and chat with them about it. New hires go through a Web-based orientation program to give them a sense of what Aon is about and its history.


    WM: What did Spitzer’s investigation highlight that needed to be changed about Aon’s culture?


    Farmer: While Aon was never accused of any wrongdoing, the attorney general was concerned that accepting contingent commissions was not appropriate. We agreed and stopped that practice. But in terms of culture, the investigation reinforced how important it was for us to think of our customers.


    WM: What did Aon do to make sure its employees were doing that?


    Farmer: We have a fair number of employees in sales who have historically been paid based on the first year of revenue of a transaction. We are moving away from that model in favor of rewarding employees based on profit. Now salespeople are getting rewarded out of a pool determined by the profit of the company rather than just getting a commission off of the transaction.


    For those employees where it makes sense to continue to pay them based on revenue, we are looking to do it in a way that is broader than just based on the transaction. We are looking at spreading those employees’ stream of income over the span of the relationship with a client. For example, they may get paid in three-year periods.


    What we are trying to do is to emphasize that it’s not about grabbing the juiciest apple on the tree. Again, we are trying to align our compensation with the kinds of behavior we want in our workplace.


    WM: What metrics are you using to gauge your success?


    Farmer: There are some objective measures, but I don’t think it’s all about objective measures. We look at turn-over. Currently, senior-level attrition is less than 10 percent, which we are happy with. We are looking at what kind of recruits we get. And most importantly, we look at employee feedback.


    Right now we are discussing whether to do one big global survey of employees or several smaller ones. What you don’t want to do is create a huge process so you get 15,000 surveys back that all have to be analyzed. You end up with something unwieldy that is hard to make an action plan around.


Workforce Management, June 12, 2006, p. 32-36 — Subscribe Now!

Posted on June 15, 2006July 10, 2018

Do Employers Really Care About Health Care Executives’ Rising Pay

The backdating of stock options at UnitedHealth Group has set off a widespread regulatory investigation into the practice and elicited outcry from shareholders and doctors, but barely a whimper has been heard from those employers for whom rising health care costs are among their biggest concerns.


In late May, for example, the New York Business Group on Health, an organization that counts IBM, Pitney Bowes, the Bank of New York and Verizon among its 175 members, met with a senior team from UnitedHealth Group as part of the group’s ongoing effort to measure the performance of health plans based on standardized metrics. The compensation issue, however, did not come up, says Laurel Pickering, the New York group’s executive director.


“Employers feel very far removed” from the creation of compensation standards at the health insurance giant, Pickering says. Plus, Pickering speculates, most executives at large companies are used to hefty compensation packages. “Among the pressing issues going on in health care, it’s not one of the main things employers are talking about or trying to fix.”


Instead, employers in her group are focused on the problems they believe they can fix, such as measuring and improving quality and reducing cost.


For its part, UnitedHealth Group has communicated via letter, e-mail and phone to employers and shareholders alike, reiterating some of the efforts the company has undertaken to reduce its executives’ compensation, UnitedHealth spokesman Tyler Mason says. The company has eliminated equity-based compensation for most senior management and eliminated post-retirement health insurance for CEO William McGuire and COO Stephen Helmsley. The board of directors also has reduced its own pay, Mason says.


Executive compensation and benefits, of course, are costs that are ultimately passed on to employers, says Carolyn Brancato, director of corporate governance at the Conference Board.


“With any corporation, executive pay is the cost of doing business,” says Brancato, who does not comment on specific companies but was speaking more generally on corporate governance. “Backdating stock options doesn’t seem like a very direct way of linking pay to performance.”


This was a point not lost on physician groups around the country. They are among the most vocal critics of insurance companies and view them as bent on underpaying doctors for their services.


Physician group administrators on an e-mail listserv facilitated by the Medical Group Management Association expressed dismay almost immediately after news broke in April that UnitedHealth Group’s CEO had received part of his $1.6 billion in unrealized gains on options he exercised at or near the stock’s quarterly low points.


Among the group’s 20,000 members, a handful of administrators were particularly incensed.


Christopher Francis, an administrator for Waco Surgical Group, a six-surgeon practice in Waco, Texas, read the news on his computer and thought about how difficult it was to get reimbursed by the health insurer.


“My immediate reaction was ‘Why is it so difficult to contract with UnitedHealth when they obviously have the resources to pay their executives?’ ” Francis says.


Francis’ criticisms are aimed not just at UnitedHealth, but at all insurers.


“A provider may fight for a small increase on a contract,” he says. “To have that be so difficult to achieve and then turn around to see what they are doing on the compensation for their own folks, it’s hard to reconcile.”


Though Francis says only a small portion of the physician practice’s revenue comes from UnitedHealth Group, most doctors are afraid to speak out against UnitedHealth. As the country’s second-largest health insurer, behind Wellpoint, it dominates most markets, says Elizabeth Johnson, a spokeswoman for the Medical Group Management Association.


“In any market there may only be a couple of insurers, so our members really don’t have a choice and they need to be careful about what they say,” she says.


The Securities and Exchange Commission has broadened its investigation into the backdating of stock options to include at least 26 companies. Health care companies included in the probe are Caremark Rx, a pharmacy benefit manager; Medarex, a Princeton, New Jersey, bio-pharmaceutical company; and Renal Care Group, a Nashville, Tennessee, company that offers dialysis services.


—Jeremy Smerd


Posted on June 13, 2006July 10, 2018

Immigration Talks Stalled on Constitutional Question

A low-key but potentially powerful constitutional issue is delaying movement in the House-Senate talks about immigration legislation.


The Senate bill, approved just before Congress departed for the Memorial Day recess, contains a provision that would require illegal immigrants to pay back taxes in order to start on a path toward naturalization.


Revenue measures are supposed to originate in the House, according to the Constitution. A House member in the conference committee could declare that the Senate bill is unconstitutional, squelching negotiations to reconcile House and Senate immigration legislation.


Traditionally, the chairman of the House Ways and Means Committee, currently Rep. William Thomas, R-California, would point out the problem and “blue slip,” or kill, the Senate bill. Thomas has not commented publicly on whether he intends to do so.


In order to remedy the constitutional technicality, Senate Majority Leader Bill Frist, R-Tennessee, has proposed that the Senate take a tax bill previously approved by the House and add the Senate language on immigrant back taxes.


That measure would be approved by unanimous consent in the Senate and go to the House, where the House immigration bill would be attached. Then the House would vote to proceed to conference.


A Frist aide asserts that Senate Minority Leader Harry Reid, D-Nevada, is insisting that the Senate and House go directly to the conference committee with the bills as each chamber has approved them.


But a spokeswoman for Frist says that taking that route would mean “the bill is dead” because a House member would declare it unconstitutional.


“We’re at a standstill,” says Carolyn Weyforth, Frist’s press secretary. For Democrats, “this is a campaign issue. They don’t want to address (immigration) until after the election.”


On June 6, Reid indicated that he fears that attaching the Senate immigration bill to a House tax measure would open the flood gates for tax policy changes in conference. He said that he would drop his objections if Republicans assure him that they won’t use the immigration bill as a vehicle for non-immigration tax reform, according to published reports. He also said that it is up to Bush to prevent House Republicans from “blue-slipping” the Senate immigration bill.


In December, the House approved an immigration bill that focuses on border security and workplace enforcement. The Senate passed a comprehensive bill that contains enforcement provisions as well as a guest worker program and a path to naturalization for most of the country’s approximately 11 million illegal immigrants. The bills must be combined into a final measure that would be voted on again in each house.


“If we can get to conference, differences can be worked out,” Weyforth says.


—Mark Schoeff Jr.

Posted on June 13, 2006July 10, 2018

Backdating of Options Might Spur New Rules

Regulators may not yet be finished with the string of rules affecting how companies determine and disclose executive compensation, thanks to the recent scandal involving companies that have allegedly backdated their stock option grants to executives.


This year, the Securities and Exchange Commission released a proposal requiring companies to disclose more clearly every aspect of executive compensation. The backdating of options wasn’t addressed then, but it surely will be now, compensation experts say.


Employers give stock options to top executives as part of their incentive pay. Usually, the exercise price of these options, or the price at which the executives can purchase the options, is determined by the fair market value of the company stock on the date the options are granted.


According to the allegations, grants at several firms, including UnitedHealth Group, occurred right before drastic jumps in the stock price. That pattern led the SEC and the U.S. Justice Department, as well as the U.S. attorney for the Southern District of New York, to investigate whether these companies set the date of the exercise price back to a date when the options were priced at their lowest. By backdating the options to a day before a stock run-up, companies could give their executives higher returns from the options.


If firms didn’t disclose that the options were backdated, and thus granted the options at a discount, they will have to pay huge accounting and tax charges. The companies also may have violated securities laws if they did not disclose the practice to shareholders.


The incidents highlight a need for more governance in this area, says Patrick McGurn, executive vice president at Institutional Shareholder Services, a Rockville, Maryland, company that advises institutional investors on how to vote on proxies.


Some analysts predict that the SEC might mandate that the exercise price of stock option grants be equal to the fair market value of the company’s stock on the day they are granted. Whether the agency takes this action or not, companies should be doing this as a best practice, says compensation consultant Jack Dolmat-Connell. Very few employers backdate options, but several choose dates in the future, he says.


“This is usually because if a company is dealing with a large grant, they have a lot of administrative (work) and communications to do before they actually make the grant,” he says. Dolmat-Connell says that the options-award contracts for executives shouldn’t be sent to the board “until you are ready to grant the options.”


But Russell Miller, a senior client partner in the New York office of Korn/ Ferry, doesn’t think the SEC will go as far as mandating grant dates. “The SEC has generally stated that it doesn’t want to get involved in managing companies,” he says.


At a minimum, the investigations into backdating will affect how the SEC’s final rule on executive compensation disclosure turns out, analysts say.


One of the controversial provisions in the proposal, which is expected to become a rule by year’s end, would require companies to add a new “Compensation Discussion and Analysis” section to their filings with the SEC.


These documents would explain the metrics companies use to determine compensation. As part of that, firms will have to explain how they determine the exercise price of their stock option grants to executives.


Many executives have written letters to the SEC complaining about putting that kind of analysis into a filed document. They feel that including such details in their SEC filings makes them liable for every minute piece of informa- tion, some of which they might not normally oversee.


“That argument is going to look pretty weak now,” McGurn says. “The SEC will want to put everyone on the hook.”


—Jessica Marquez


Posted on June 11, 2006July 10, 2018

Democrats Object To Health Insurance Provision in Pension Bill

Democrats are objecting to language in the House pension reform bill that they say would allow insurance companies to take a cut of lawsuit awards before the injured victim receives money.


Although the pension reform conference committee commenced its work in early March, Democrats says they’ve just learned of the insurance facet. The disagreement could complicate the already protracted wrangling over the pension reform bill.


“This provision is a special interest fix that was slipped into the House bill at the last minute without public hearing or debate,” says Sen. Edward Kennedy, D-Massachusetts and ranking member of the Senate Health, Education, Labor and Pensions Committee. “This is an indication of greed that is not entirely unexpected in this conference but should not be tolerated.”


Rep. Rob Andrews, D-New Jersey, says the measure would override laws in many states that require the weakest claimant to be paid first. He says changing such rules would deny victims the money they need to cover medical bills.


Andrews, a conferee, asserts that the measure is not germane to a pension bill. “This is a question of insurance law and health care law,” he says. “It should never have been in there in the first place.”


Proponents of the House language argue that the intent is to clarify existing law that allows a plan sponsor to be reimbursed for payment of medical expenses after a victim recovers damages from a negligent third party.


Recently, the Supreme Court ruled that a company has a right to such recovery as long as the funds are in the possession of the victim.


If a sponsor can’t get its money back, the participant would receive double payment, potentially leading to an increase in health insurance premiums, according to advocates of reimbursement. If the money is returned to the insurer, it can be restored to the plan and lower premiums.


On June 8, both House Majority Leader John Boehner and Senate Majority Leader Bill Frist called for the pension conference to conclude by the July 4 congressional recess.


—Mark Schoeff Jr.

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