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Posted on February 17, 2006July 10, 2018

Even the Best Employers Are Trimming Back

Fortune’s new list of America’s 100 Best Companies to Work For notes an interesting trend: Even the most employee-friendly firms are trimming back benefits. In 2001, for example, 33 companies on the annual list paid 100 percent of employees’ health care premiums. Today, 14 do. Since last year, 27 companies on the list have cut what they pay in health care premiums. And the number of companies on the list offering a defined-benefit pension to new employees has dropped from 40 to 27 in three years.


Fortune attributes the cutbacks to global economic competition. “It’s obvious why being a great employer is getting so hard,” the magazine writes. “Globalizing everything creates merciless cost pressures no one can avoid.”


Along these lines, Fortune makes an interesting observation: Most of the com­panies on this year’s list are in “place-based” industries such as retailing and construction, which are buffered to some degree against global competition.


Another common attribute among the winners, according to the magazine, is their skill at finding inexpensive, employee-friendly ideas–like personal con­cierge services and flexible work policies. In 1999, just 18 companies on the list allowed telecommuting, compared with 79 today. Only 25 firms on the list in 1999 offered compressed workweeks, such as four 10-hour days with Fridays off. Today, 81 companies do. “Such benefits do make a difference,” Fortune writes, “and they’re a lot less expensive than health insurance.”


A sense of purpose also matters, according to the magazine. This year’s top employer, biotechnology company Gen­entech, marshals workers to battle diseases. “We are a science-based company, and that is our core,” CEO Arthur Levinson said in a statement. “But the real job satisfaction for employees is when great science becomes something that helps patients. Every employee in the company is a part of our continual quest to translate great scientific research from our labs into breakthrough therapies for patients with serious diseases like cancer and blindness.”


Even mutual fund firms, apparel com­panies and soda pop sellers can make workers feel like they’re part of a worthy mission, Fortune says. “Timberland is about more than boots,” the magazine writes. “It’s about outdoors and the environment; that’s why it gives employees $3,000 to buy a hybrid vehicle.”


Trusting employees and recognizing their achievements are two other elements in a great place to work, according to Fortune. Recognition is “probably the fattest pitch managers miss,” the magazine writes. “Telling employees they’re doing a great job costs nothing but counts big.”


And doing a bit more for employees is easy, according to Fortune: Technology retailer CDW gives employees bagels and doughnuts twice a week; food giant General Mills washes workers’ cars; and Internet company Yahoo takes employees to a movie on Friday.


Being a good employer can translate into a sustainable business and pay off for investors, according to the magazine. The 100 best companies this year, on average, are 85 years old. Fortune says the average American business lasts less than 20 years before it fails or gets bought. And the magazine says a study of shareholder returns of the 56 publicly traded firms on its 2005 list found that Fortune’s best employers “not only consistently beat the S&P 500, but walloped it.”


—Ed Frauenheim

Posted on February 16, 2006July 10, 2018

The State of Relocation Smooth Moves

When job candidates interview with Automatic Data Processing Inc., they receive information from the company’s relocation department about the cost of living, lifestyle characteristics and real estate costs associated with the area where the job is located.


    “We’ve become an integral part of the interview process,” says Rebecca Kirschbaum, senior director of corporate relocation and real estate services programs for the payroll and benefits administration firm. “That’s a very big plus.”


    New hires have decided to join ADP because they know from the beginning–not just after they’ve taken a job–what life may hold for them in a new city.


    When ADP is looking to move seasoned managers, relocation also plays a key role through the company’s cost-of-living program. ADP provides a three-year mortgage subsidy when an employee migrates from a low-cost area of the country to a high-cost one–like ADP’s headquarters outside of New York City.


    On many occasions, “that program has closed the deal, especially for senior executives,” Kirschbaum says.


    Unlike ADP, most companies do not take a holistic approach to employee mobility, according to experts. Their failure to centralize and integrate relocation services costs them money and undermines employee morale.


    Companies also tend to approach international relocations in an ad hoc manner. A recent study indicates that 25 percent don’t have a formal policy for global assignments. Case-by-case negotiations can result in different compensation packages for expatriates who work together, which fosters resentment and makes the moves even more expensive.


    In a recent study, Runzheimer International estimated that total employee mobility accounted for 2.5 percent of revenue for U.S. businesses. The cost per employee across the entire workforce was $4,000 to $5,000, or 8 percent to 10 percent of an average salary, put at $48,276.


    The cost for a truly mobile employee is $20,000 to $25,000 each. In its definition of employee mobility, Runzheimer includes relocation, international assignments, business travel, corporate aircraft, business vehicles and mobile and home offices.


    Adding to the cost of relocation is that it often involves senior employees who are being moved to acquire new skills or use their skills in new operations and regions. Runz­heimer found that the average cost of relocation for an employee making $100,000 annually is $40,142. For someone moving internationally, the figure rises to $147,710.


    Despite high costs, companies often are ad hoc in their approach. “Relocation and (related) HR pro­cesses and functions have been and remain fragmented,” says Stan Lepeak, managing director of consulting firm EquaTerra.


    Most companies haven’t yet put a high priority on relocation. “It is not something that companies feel is at the same level as their benefits or compensation, but it’s right underneath,” says Denise Oemig, director of client relations, global mobility services, for Runzheimer.


    In November, the consulting firm recognized companies that have succeeded in centralizing their relocation operations. ADP was one of them. Another was Deere & Co., the manufacturer of John Deere agricultural and construction equipment.


    Nine years ago, Deere put all of its relocation processes under one roof. Its seven-person staff provides one-stop shopping for employees on the move. It works with other Deere areas, such as travel and corporate aircraft, and outsources some functions, such as real estate management.


    Deere has saved money by better orchestrating relocation. “We have cut out 20 percent of costs over the last nine years by centralizing,” says Teresa Woodworth, operations man­ager for employee services at Deere. A company survey indicates 82 percent of its workforce is satisfied with relocation procedures.


    Easing the transition while employees are uprooting their lives is the goal of Xerox’s relocation efforts. The company moves 120 to 150 workers domestically and 40 to 50 internationally in a typical year. Each time a relocation offer letter goes out, it includes the name of a person in relocation who will be the employee’s “sherpa” through the process. The company emphasizes personal contact.


    “We try to do a high-touch, we’re-here-for-you approach,” says Mary­ellen Maloney, a Xerox corporate hu­man resources manager. “The goal is to remove any stress and angst an employee might have.”


    One of the biggest fears related to moving involves selling a house and buying a new one. Like many companies, Xerox offers a mortgage program that helps employees who have to relocate from an area where housing is basically affordable, such as Rochester, New York, to a region where prices are skyrocketing, such as Stamford, Connecticut.


    ADP introduces employees who are moving into tough real estate markets to local appraisers who can target house bargains and good neighborhoods. On the selling side, the company helps employees market their homes and guarantees that it will buy a home for 3 percent less than its appraised value. ADP sells about 93 percent of its homes above the lower-than-appraised price and now takes 8 percent fewer into inventory.


    The company also has been able to save money through its three-year mortgage subsidy. By offering the subsidy, it has curtailed the 5 percent to 8 percent salary premiums it formerly offered in areas with higher costs of living. The reduction in salary inflation has helped the company save money.


    Another relocation trend that has made employees and companies happier is the use of lump-sum payments for relocation costs. Instead of having to wade through reams of reimbursement paperwork, employees are given an amount of money to spend in any way they see fit–for travel, hotels, movers or even to purchase a video for their kids to watch while Mom and Dad negotiate real estate deals.


    “Each employee has individualized needs for their move,” says Maloney, who notes that Xerox has been using lump sums for more than a decade. She winces when thinking back on the days of reimbursements. “Administratively, it’s a nightmare,” Maloney says. Lump sum “is a much more streamlined process.”


    For most people, moving is an ordeal. Removing obstacles to relocation is even more important because it’s usually high-performing employees who are sent to new locations to develop their skills and lead projects central to company performance.


    “The quicker we can get an employee settled, the quicker they’ll be productive on their job,” Maloney says.


Workforce Management, February 13, 2006, pp. 33-34 — Subscribe Now!

Posted on February 16, 2006July 10, 2018

NRLB’s Kirsanow Vows to Address Cases Objectively

In a town that’s been focused on Supreme Court nominees, it’s not surprising that Peter Kirsanow takes a page from their playbook when describing how he will serve on the National Labor Relations Board.


    “The philosophy is going to be similar to the philosophy I would expect from anyone in a judicial capacity,” he says. “I’m going to approach each issue as objectively as I possibly can, with adherence to precedent and statutory and regulatory law.”


    Kirsanow is not officially a judge, but he and his four fellow NLRB commissioners adjudicate disputes between companies and unions. The low-profile NLRB could have a big impact on employers as it rules on union certification and the definition of a supervisor.


    Like new Supreme Court Justices John Roberts Jr. and Samuel Alito, Kirsanow likely will bring a conservative perspective to the body he’s joining. The NLRB, composed of three Republicans and two Democrats, also tilts to the right.


    Unions protested Kirsanow’s recess appointment by President Bush in January. He can serve through 2007 without Senate confirmation.


    “Mr. Kirsanow has taken stands against the minimum wage, affirmative action, prevailing wages, voting-rights legislation and other basic protections for workers and citizens, and he has expressed a marked hostility to unions,” AFL-CIO president John Sweeney said in a statement.



“I’m going to approach each issue as objectively as I possibly can, with adherence to precedent and statutory and regulatory law.”
–Peter Kirsanow, NLRB

    A member of the U.S. Civil Rights Commission and a former employment lawyer, Kirsanow says he is not against the minimum wage, but does not want it indexed to inflation. He supports affirmative action as it was “originally constituted,” but opposes quotas and preferences.


    The fiercest controversy surrounding Kirsanow to date involves race. Critics assert that he has advocated the internment of Arab Americans if there were another terrorist attack.


    Kirsanow, whose father was held in a Soviet detention camp, strongly denies the charge. “I made it abundantly clear that what I was saying is that the best civil rights for all Americans is that we protect the safety of all Americans,” he says.


    Commissioners’ backgrounds and beliefs matter greatly on the NLRB, says one expert. “There are several issues where the philosophical and ideological approach will make a big difference,” says Risa Lieberwitz, associate professor of labor and employment at the Cornell University School of Industrial and Labor Relations.


    Kirsanow does not oppose unions in principle, but he will favor establishing them in secret-ballot votes rather than through a card-check certification, says Charles Baird, professor of economics at California State University, East Bay. “Some people define being hostile toward unions as anyone who disagrees with John Sweeney,” he says.


    Kirsanow will strengthen the NLRB, Baird says. “The fact that he is a black member is a big plus for the board, and it’s a big plus for the ever-growing black community of conservative thinkers and scholars and lawyers,” he says.


Workforce Management, February 13, 2006, p. 14 — Subscribe Now!

Posted on February 16, 2006July 10, 2018

The Fuzzy Math on Executive Pay

N o company would argue, at least not publicly, that the Securities and Exchange Commission proposal to require increased disclosure of executive compensation is a bad idea.


    But many executives and compensation experts are concerned that the proposal, which is in a 60-day comment period after being unveiled by SEC Chairman Christopher Cox on January 17, could create more questions than answers.


   One of the most controversial provisions in the proposal, expected to become a rule by year’s end, would require companies to disclose a total compensation number for the four highest-paid executive officers. Companies question whether this number would really be meaningful given that it includes projected values for stock options, retirement payouts and other compensation, such as severance pay.


    There are other pieces of the proposal, which comes in at 370 pages, that companies are expected to protest. One is a requirement to disclose perquisites in excess of $10,000, down from $50,000 currently. There is a mandate to disclose compensation of as many as three nonexecutive employees who are more highly paid than the lowest-paid named executive officer. Then there is the addition of the new “Compensation Discussion and Analysis” section, where companies would have to explain what kind of metrics they used to determine compensation.


    “This proposal is a move in the right direction, but it has just overreached in some areas,” says Jerry Carter, senior vice president of human resources at International Paper, a Memphis, Tennessee-based paper manufacturer with 82,000 employees globally. “In some areas it will just add cost, and not necessarily produce better companies.”


    Compensation experts predict that the proposals could increase the amount of time and money that companies devote to disclosing compensation by 50 percent to 100 percent for at least the first year.


    “These proposals are a radical revision of the existing framework,” says Mark Borges, a principal at Mercer Human Resource Consulting and former special counsel in the SEC’s division of corporate finance. “Next year’s proxies on executive pay are going to look pretty different.”


The numbers challenge
   The main concern that companies and experts have about coming up with a total compensation figure is that it will be misleading because it will require companies to put an exact dollar value on projected future benefits, such as retirement benefits.


    This seems like a fruitless exercise, particularly with change-of-control benefits, which may never take effect, says Allison McBride, director of executive compensation at International Paper. Gener- ally, International Paper’s compensation committee calculates its change-of-control figures once every three years, rather than once a year, because it is costly to bring in actuaries to figure them out.


    It might be more useful if the SEC required companies to set their own caps on change-of-control agreements rather than have to report figures every year, says Mims Maynard Zabri­skie, an attorney and partner in the Phila­delphia office of Morgan Lewis & Bockius.


    Also, by projecting values of benefits like pensions and severance, companies will end up reporting final compensation numbers that are much bigger than they are in reality.


    “People are worried about mixing many aspects of current compensation with prospective compensation,” says David Swinford, senior managing director of New York executive compensation consulting firm Pearl Meyer & Partners.


    This could result in higher executive compensation levels overall as companies see inflated numbers reported by one company and follow suit, says Charles Peck, principal researcher and program manager on compensation for the Conference Board.


    Since many companies rely on benchmarking studies of their industry to determine their executives’ compensation, this is a real concern, he says.


    Instead of benchmarking to their industries to determine executive pay, these companies need to make sure their compensation decisions are better aligned with executive and company performance, Peck says.



“This proposal is a move in the
right direction, but it has just overreached … In some areas it will just add cost, and not necessarily produce better companies.”
–Jerry Carter, International Paper

    Many companies and consultants are also concerned that the proposal’s requirement for companies to report the value of stock options at the time of grant as well as at the time of the filing could result in double counting by companies.


    “It’s a little tricky,” says Peggy Foran, senior vice president of corporate governance at Pfizer. “People just have to realize that often they want this to be simple, and it’s going to be a little more difficult now when you get into stock options and such.” Despite the complexities, Pfizer is planning to incorporate some of the proposal’s requirements in this year’s proxies, Foran says.


Perquisite problems
   Another benefit that companies might shift away from as a result of the proposal is offering perquisites. Many executives and experts argue that the SEC is going too far by lowering the threshold of perquisites that need to be disclosed from $50,000 to $10,000. “When you look at the total scope of executive pay, $10,000 is nothing,” says Robbi Fox, a consultant at Hewitt Associates.


    Experts expect that many companies will protest this requirement because it is too time-consuming to catalog. Further, only a few companies offer such extravagant perquisites.


    Then there is the issue of how to value the perks. “For corporate jets, many companies work out the value to the cost of first class, but that figure is really much less than the cost to the company,” says Bruce Ellig, who was head of human resources at Pfizer for 25 years and is the author of The Complete Guide to Executive Compensation.


    If this requirement is part of the final rule, many companies will have to evaluate how disclosing such perquisites may affect the corporate culture, attorney Zabriskie says.


It’s one thing to quietly shower extravagances on the people in the executive suite, but when it’s out in the open, there could be a bitter backlash. “It could create a culture where employees feel they can use the company dollars and time for their personal use,” she says. Call it the little guy’s perquisite.


    Companies shouldn’t just assume, however, that if this requirement comes to pass they will have to drop all perquisites. “Some perks are justified,” says Mark Reilly, a partner at 3C-Compensation Consulting Consortium in Chicago. “Many companies have corporate jets to save their executives time as they travel all over the world. Now they will just have to explain that.”


    Companies, however, do have to look at the perquisites they offer in light of their whole executive compensation packages, says Swinford at Pearl Meyer & Partners. “I think it’s going to be very hard to argue that an executive with a $750,000 salary who is making half a million dollars in other benefits needs $14,000 paid toward a club membership,” he says.


Other employees
   
Many executives and experts were surprised to see the section of the proposal that would require companies to disclose compensation of as many as three employees whose compensation was higher than the lowest-paid named executive. Although the proposal would only require that companies provide the titles, not the names, of these employees, companies are worried that by divulging this information they are highlighting their top performers to the competition.


    “These are not people who are in management,” says Carter at International Paper. “Most likely it would be a sales executive who had a great year and is reaping the rewards for it.”



I think it’s going to be very hard to argue that an executive with a $750,000 salary who is making half a million dollars in other benefits needs $14,000 paid toward a club membership.”–David Swinford,
Pearl Meyer & Partners

    This requirement could be particularly onerous for financial services companies, like investment banking firms, which could have many employees that make more in commissions than top executives, observers say.


    At many companies, the compensation committees don’t even handle the compensation of these employees because they are not management, says Ronald Mueller, a partner in the securities group at Gibson Dunn in Washington, D.C. It will mean hunting down that compensation information from elsewhere in the organization.


Discussion and analysis
   The proposal’s requirement of a discussion and analysis section that explains the performance metrics companies use to determine compensation has worried many employers. They view it as the SEC forcing them to give away competitive information.


    “The final rule will have to weigh a fine balance between giving people metrics and not disclosing proprietary information,” Mercer’s Borges says.


    It’s possible to do both, says Foran at Pfizer. “You can talk about certain metrics without getting too specific,” she says.


    This requirement might actually be a good performance management tool for executives. They’ll be better able to see that this amount of effort yields that amount of compensation, says Zabriskie, the attorney.


    Still, companies are worried that requiring them to discuss the thinking behind their compensation packages may open them up to more liability.


    “There is always the possibility that something you say or didn’t say could trigger litigation,” says Larry Ribstein, a law professor at the University of Illinois College of Law.


    Also, since this discussion section would be part of an SEC filing, it would require the signatures of the CEO and the CFO, who often are not involved with the compensation committee discussions. “This is definitely going to be an issue brought up in the comment period,” Hewitt’s Fox says.


    Regardless of their misgivings, organizations need to start reviewing their compensation packages and figuring out what they will need to do to comply with the new rules, experts say.


    “Companies need to start doing mock proxy statements and see how their plans will read under the proposed rules,” 3C’s Reilly says.


    This means companies that were going to give more stock options to executives next year or bigger severance pay may want to rethink that, or at least be prepared to explain why they did it, says Steven Hall, managing director of Steven Hall & Partners, a compensation consulting firm in New York.


    “The SEC has done companies a bit of a favor by doing this in the first few days of the new year,” he says. “Right now every company has been put on notice.”


Workforce Management, February 13, 2006, p. 1, 41-44 —Subscribe Now!

Posted on February 16, 2006July 10, 2018

Women’s Retirement Participation Rising

Women are more likely to participate in their retirement plans than men are, according to a study conducted by the Employee Benefit Research Institute. While the overall results of the study show that men actually participate more than women do in their retirement plans, the reverse is true when looking at men and women in similar income levels, says Craig Copeland, senior research associate.


    “Overall it has been well known that men have been more likely to participate than women, but this is largely due the fact that women have been in lower-paying jobs and are more likely to work part time, which accounts for their lower rates of participation,” he says. “As women are in the workforce longer, this trend is shifting.”


    The study shows that among all wage and salary workers ages 21 to 64, a slightly smaller percentage of women (47 percent) participate in their retirement plans than men (49 percent). But among all full-time, full-year workers, the study shows that 58 percent of women participate in their retirement plans, compared with 55 percent of men.


    Similarly, the study shows that within each earnings level, the proportion of women participating in their retirement plans is higher than for men.


Workforce Management, February 13, 2006, p. 12 — Subscribe Now!

Posted on February 16, 2006July 10, 2018

Dedicated to Development

As the new president and CEO of Washington Group International, Steve Hanks recalls 2001 as the year he was buried in financials. He had the monumental task of getting the Boise, Idaho-based engineering, construction and management services company out of bankruptcy and turning it into a profitable business.


    “People didn’t know if we were going to make it or not,” he recalls.


    Then he heard that Wash­ington Group had been awarded two contracts–each worth more than $500 million. He was speechless. He immediately got on a plane to thank the clients in person, but also to ask why they had chosen Washington Group when there had been so many other good bidders whose future was so much more certain.


    “I will never forget what they said to me,” Hanks says. “They told me ‘We didn’t hire Washington Group because of its balance sheet; we selected you because of your people.’ “


    That was the genesis of Washington Group’s top-rated, $50 million-a-year employee development program–no small chunk of change given that the company’s annual after-tax income at that time had never exceeded $46 million.


    In the past two years, the company has spent more than $103 million developing workers. Since 2002, its net income per employee has jumped 60 percent. And for 2005 the company expects, based on third-quarter guidance, to report net income of $55 million to $60 million, exceeding its goal of 10 percent compound annual growth, Hanks says. Ninety-five percent of its customers are repeat clients. The firm has seen job applicants jump from 2,000 a month to 5,000. And in 2005, Washington Group was named one of the top 20 U.S. companies for leaders by Hewitt Associates, joining the ranks of General Electric and Johnson & Johnson.


    Washington Group’s investment in employee development shows how recruiting and retaining top talent are crucial for success in an industry faced with an aging workforce, increased competition for skilled employees and an unprecedented demand for work. Because many of the company’s 25,800 employees–including 2,330 in other countries–work in hazardous conditions, such as handling nuclear waste or working in hostile territories like Iraq, the firm has to do more than the average employer to retain and develop its workforce.


    In the past 28 years, Hanks has seen firsthand what good mentoring can do for an employee. In 1978 he joined Morrison Knudsen, which later was acquired by Washington Group, as a law clerk. Today, the 55-year-old top executive is involved in every day-to-day aspect of employee development, from going over coursework to monitoring attendance and reviewing participants’ feedback, says Larry Myers, senior vice president of human resources. Other CEOs talk about how people are important for the business, but Hanks actually gets it, Myers says.


The Washington way
   
In 2001, the company was hit hard by several factors, Myers says. The number of engineering school graduates had plummeted 18 percent since 1985 as students opted to study hotter topics like computer science. At the same time, Washington Group was facing an imminent worker shortage, with 25 percent of its workforce becoming eligible for retirement in the next five to 10 years.


    Hanks and Myers realized that employee development had to be a core part of the corporate culture. Until then, Washington Group was an amalgam of about 20 companies, assembled through a string of acquisitions over past decades, each with its own policies and procedures and nothing binding them together, Myers says.


    Their first priority was to create a standard annual performance review for all salaried workers. Until then, the different companies each had their own review process at year’s end, but those discussions were often ineffective and rushed, Myers says. Under the new program, managers review 10 percent of their staff each month from January through October, leaving some time at the end of the year to catch up. Myers and Hanks shifted the focus of the reviews to future goals rather than past performance.


    As part of the process, each year the company’s top seven executives visit all of Washington Group’s business heads, give them reviews and get a list of their top performers and find out what they’re doing to develop those people. Hanks then takes the findings to the board of directors, explaining in detail what each business head is doing to develop talent and rating how well they are doing it.



“You can be in a classroom and see a graph of the factors to consider during a project, but until you are out there dealing with real people, you just don’t fully understand.”
–Noe Hernandez-Saenz

    To make executives accountable, last year Hanks began basing 30 percent of managers’ annual incentive compensation on their talent development efforts. Incentive compensation, which applies to 130 executives and 270 managers, makes up 15 percent to 50 percent of a top employee’s base pay.


Developing the ranks
    A key focus of Washington Group’s employee development program is training in management skills such as controlling costs and time management. Having a pool of employees with these skills can save money and time, says Mark Stone, vice president at We Power, a Milwaukee subsi­diary of Wisconsin Energy and a Washington Group client.


    In 2002, We Power contracted Washington Group to build two natural gas plants. The companies set target prices for each plant. If the construction of the plant was less than the target, the companies shared the savings. If it was more, they shared the costs. The model requires a high level of teamwork to make sure that things get done on time and under budget.


    During construction of the first plant, Stone saw instances where people were not working as a team. Rather than keep the scaffolding up for weeks to let each subcontractor do its job, for example, each team would take the scaffolding down after one task and the next group would have to reconstruct it.


    “We realized that if we repeated the same type of situation on the second plant that we were both going to lose money,” Stone says.


    In response, Washington Group reorganized its team, bringing in employees who showed expertise in team-building and weeding out workers who did not. By having a pool of employees trained in project management and team-building skills that could jump into the project, Washington Group stands out from its competitors, Stone says. As a result, he estimates that We Power will see cost savings of at least $10 million on the construction of the second plant.


    Getting more than technical training also builds loyalty among employees, says Noe Hernandez-Saenz, a Washington Group project manager based in Mexico City. In his last year at Universidad Autonoma de Coahuila in Saltillo, located in northeast Mex­ico, Hernandez-Saenz worked part time for Morrison Knudsen on a construction project. After graduation, his project manager recommended him for a yearlong training program in which he worked on the construction of six auto plants and was able to see each stage of the project.


    “You can be in a classroom and see a graph of the factors to consider during a project, but until you are out there dealing with real people, you just don’t fully understand,” Hernandez-Saenz says.


Creating leaders
    Several times a year, 20 to 30 managers like Hernandez-Saenz are invited to the company’s Leaders Forum, a weeklong series of meetings at Washington Group’s Boise headquarters. Executives present real-life business scenarios that the company is facing and ask attendees to break into teams and come up with solutions.


    Last year, participants were presented with a proposal to acquire a business in Romania. Attendees had to present their ideas to the executive review committee, just as they would in real life. Hernandez-Saenz says the experience gave him an understanding of how things work at the top of the company, and helped him to see all the variables involved in making a high-level decision, such as the political ramifications. At one point, the committee asked his team if they had reached out to the unions and government about their proposal. It was a question that hadn’t even occurred to them.


    So far, 350 employees have attended the Leaders Forum, which is held several times a year.


    During the next step, Washington Group offers the Leadership Excellence in Performance program, a yearlong initiative for managers who are chosen to work with executive mentors from different business units. With the help of their mentors, participants design an action plan for themselves.


    Hernandez-Saenz wants to develop his financial knowledge and presentation skills. He is working with his mentor to create a financial plan for another business unit and present it to a group of financial executives. At 30, Hernandez-Saenz admits the task is daunting. Still, he says he can’t believe the opportunity. “If you had told me four years ago that this is what I would be doing, I would have laughed in your face.”


    Chief executive Hanks hopes all of his employees will experience that sense of awe at Washington Group. His biggest challenge is keeping leaders focused on the individual development of employees. That’s why he and Myers have not implemented employee-development metrics. “We don’t want people getting too caught up in statistics,” he says.


    That’s a risky approach, particularly given how much money the company is spending, says Glen Miller, a consultant with Performance Essentials in Har­leys­ville, Pennsylvania, who worked with Wash­ington Group in the late ’90s on employee development. Miller thinks the company should do more to track whether employees are using the skills they are being taught.


    Paul Chinowsky, a professor of civil engineering at the University of Colorado in Boulder, raises another concern: He wonders whether the company can maintain this level of commitment, noting that employee development typically is the first thing to get the ax at the slightest market downturn.


    Hanks says that’s not going to happen, and he’s not the least bit concerned about budget cuts. “We are a constant learning organization,” he says.


    Nor is Hanks worried that he’ll develop such highly skilled employees, they will be poached by the competition. “As my friend Gary Michaels [former CEO of Albertson’s] once said, ‘The bigger fear is that if we don’t train our employees, they will stay.’ ”


Workforce Management, February 13, 2006, p. 1, 24-30 — Subscribe Now!

Posted on February 15, 2006July 10, 2018

Nurse-Patient Interaction Opens Hospitals to Liability

Few settings present as great a challenge for protecting workers against sexual harassment as hospitals. Each day, nurses come into close physical contact with dozens of virtual strangers–their patients–who aren’t employees of the hospital and who haven’t gone through a vetting process. It is difficult to predict how patients are going to treat nurses, and it is impossible for hospitals to enforce anything like an employer’s code of conduct on them.


This lack of control, however, doesn’t immunize hospitals against the actions of a nonemployee, says Jim Hall, partner at Barlow, Kobata & Denis, an employment law firm based in Los Angeles. The law is clear: An organization is liable for the behavior of a third party if it knows–or should know based on experience–of improper conduct and fails to take immediate corrective action.


This legal precedent has been reinforced time and again. Most recently, the 7th Circuit Court of Appeals in Chicago found a hospital liable for the sexual harassment of a nurse by a doctor who was not a hos­pital employee.


One way for hospitals to protect themselves is by educating and coaching employees. Hospitals may not be able to control how patients interact with nurses, but they can try to manage how nurses react in the face of sexual aggravation, says Debbie S. Dougherty, assistant professor of organizational communications at the University of Missouri, Columbia.


Dougherty is a proponent of what she calls “coffee chat training.” It entails having experienced nurses sit with no­vices in a casual environment to talk about their experiences with sexual harassment in the workplace. Coffee chat training could prove to be very effective in hospitals because it meshes well with the professional culture of nurses, which often involves trading stories, Dougherty says.


Employee training is particularly crucial in a profession like nursing, where frequent bodily contact could lead to tricky situations. In their role as caregivers, nurses must determine the balance between closeness and distance with their patients. Discussing this delicate equilibrium among peers is important, Dougherty says. She explores this topic in a forthcoming research paper with a slightly intimidating title: “Paradoxing the Dialectic: The Impact of Patients’ Sexual Harassment in the Discursive Construction of Nurses’ Caregiving Roles.” In it, nurses discuss how they handle sexual harassment.


In addition to training employees, hospitals should have a policy for coping with third-party sexual harassment firmly in place and enforce it vigilantly, Hall says. They also should provide an avenue through which nurses can file complaints. The process should include reassurance that job security won’t be compromised if they complain.


The key is to be proactive and not wait until something bad happens, Hall says. “The worst thing that a hospital can do is sit on its hands and do nothing.”


—Gina Ruiz

Posted on February 14, 2006July 10, 2018

Employees Incorrectly Assume They Are Underpaid

It seems a lot of employees think they are worth more than they actually are, according to a recent Salary.com report. The survey of 1,500 employees found that 65 percent of respondents plan to look for a new job in the next three months. And 57 percent of those employees say they are looking to leave because they feel that they are underpaid.


However, according to Salary.com’s research, only 19 percent of these workers are actually underpaid. Further, 17 percent of those employees are actually being overpaid by their companies.


The reason for this disconnect is that often employees are given inflated titles or have a misunderstanding of what their industries pay, says Bill Coleman, senior vice president at Salary.com.


In the late ’90s employees grew accustomed to getting 20 percent raises, along with better titles. But when the market turned, a lot of companies continued to give better titles instead of better pay, which resulted in many employees having inflated titles, he says.


To address this, companies need to create a more transparent compensation structure that rewards employees based on performance, Coleman says.


“It’s important for employees to understand what goes into the decisions around their compensation and what is expected of them,” he says. “Often the way employees perceive their performance and the way their managers perceive it are very different.”


—Jessica Marquez

Posted on February 13, 2006June 29, 2023

Workforce Management Feb. 13, 2006

 
Dedication to Development
By Jessica Marquez
Washington Group International is making a $50 million annual investment in its workforce’s future. Does it pay off?

 
Special Report: Relocation
By Mark Schoeff Jr.
Relocation is evolving domestically and internationally, as companies try to centralize, standardize and find economies in a sometimes fragmented process.

The Last Word
Fly right
United’s comeback may hinge on its people.
  In the Mail
Guns at work
Readers comment on gun laws and the shake-up at Ford.

 
Bush’s push for HSA expansion
Some wonder whether employers will be left to insure older, sicker workers. Talent Shift: Foreign carmakers say they might cherry-pick Detroit’s laid-off workers. Lawsuits Target Illegals’ Hiring: One case is settled for $1.3 million. Another is headed to the high court. Data Bank: No help from the feds. Hot List: Applicant Tracking System Software Providers. And more.
 
 

Compensation
The fuzzy math on exec pay
The SEC’s 370-page proposal for executive compensation disclosure could raise more questions than answers.
 

Global Workforce
An exodus that hurts the U.S.
The business community has been slow to react to restrictive visa policies and overseas entities’ aggressive pursuit of top-tier workers. The talent loss could threaten innovation here.
 

Health Care Benefits
A ‘revolution’ that wants you
AOL founder Steve Case’s new venture bets big on defined-contribution health plans that reduce employers’ upfront costs. But they could raise new problems for large companies.
 

 
January 30,  2006

January 16,  2006

December 12,  2005
If you’re not currently receiving Workforce Management magazine, click here to request a FREE trial issue today!

 


Posted on February 13, 2006July 10, 2018

Relocation Strategies for Uncertain Times

End or modify mortgage interest differential assistance
   
Most programs require a difference of just a few percentage points, and with rates increasing from record lows, just about everyone might soon qualify for mortgage interest differential assistance. So either delete the program before this provision can drive program costs through the roof, or establish a minimum threshold (i.e., rates must be more than 10 percent or the difference greater than 5 percent for like mortgages).


Add back loss-on-sale provisions
   
If you add this potentially expensive provision, tie eligibility to aggressive marketing requirements like maximum list price guidelines and the requirement to present all potential offers. This will increase the likelihood of a quick sale and minimize the compounded costs of loss on sale and extensive carrying costs.


Decrease marketing time to 60 days
    This will provide a sense of urgency to transferees and encourage them to capitalize on pricing the home right initially since they won’t have the luxury of testing the market.


Increase temporary living period by additional 30 days
    Give employees a little more time to market the home while it is lived in, which is when it will show best. This also may prevent exceptions.


Give hiring managers discretion for relocation bonuses
   
Taking the relocation bonus out of the relocation department allows companies to implement consistent policies but provides the hiring manager (who will be paying the bill) with the opportunity to adjust the bonus to get the ideal candidate.


Provide buyer incentives, such as a mortgage buydown
    Buyer incentives will help employee properties stand out from the mounting competition, draw traffic to the listing and increase the probability of a quick sale. Mortgage buydowns are particularly effective because in addition to differentiating the home in the marketplace, they overcome affordability issues and allow those buyers who feel they may have “missed the market” to participate.


Consider revising employee incentive programs
    A sliding-scale incentive may encourage employees to price right initially, when it will have the most impact (i.e., 2 percent if an outside offer is generated within 30 days, only 1 percent over the next 30 days).


Use a lump sum for expenses
    Supported with the right level of services and counseling, a lump sum gives employees more flexibility to meet unexpected costs and stretch their allowances to cover delays, while minimizing exceptions. One company highly recommended a lump-sum credit card, which also provides valuable cost tracking and expedites the delivery of funds to transferees.


Add a payback provision
    Payback agreements dictate that employees will be responsible for covering a portion of their relocation costs if they leave the company within a specified time period after the relocation. Several companies reported they had recently extended the provisions of their payback agreement for a two-year period, rather than one. Evaluate retention statistics so management can appreciate the real cost of relocation if the company experiences a higher-than-average turnover among transferees.

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