Skip to content

Workforce

Category: Archive

Posted on October 2, 2003July 10, 2018

Retirement in the Year 2024

    The following is a speech by Mike Clowes, editorial director of Pensions & Investments and InvestmentNews, to members of the American Society of Pension Actuaries Political Action Committee at the ASPA western conference in Irvine, California, July 28.




I have been asked to speak about the future of pensions and retirement in this country. That’s a really tough assignment. Luckily, I found a reverse time capsule–a time capsule into which items were placed in the future to be discovered today. In that time capsule was a videotape of a news program from the year 2024. So I can show you exactly how trends we see developing today will play out. Let me run it for you now.



    “Good afternoon, ladies and gentlemen. I’m Walter Crankright. This is an NBCFoxNews Corp. Labor Day Special Report: Retirement 2024.


    In a White House Rose Garden ceremony reminiscent of that at which President Gerald Ford signed the famed ERISA pension law 50 years ago today, President Chelsea Clinton signed the Mandatory Private Pension Act of 2024, already commonly known as MUPPA.


    MUPPA requires all companies with more than 10 employees to offer those employees a pension plan with a guaranteed minimum pension benefit at least equal to that offered by Social Security.


    The minimum pension benefit must be paid as an annuity. Any additional retirement benefit can be paid as a lump sum.


    Employees must vest in the guaranteed minimum benefit in no more than three years. Longer vesting periods are permitted for any additional level of benefits, but must be no longer than seven years.


    The guaranteed minimum benefit may be provided by a defined benefit plan, or by a defined contribution plan that has a guaranteed minimum floor provision provided in some other way. Any defined benefit plan be fully funded within 10 years of the establishment of the plan, and must be fully funded at the end of each three-year period.


    Companies may provide excess benefits either by a defined benefit plan or a defined contribution plan. Contributions to a defined benefit plan are fully deductible from corporate earnings until the benefits are 150 percent funded on an accrued benefit obligation basis and are 50 percent deductible after that. Excess benefits, if provided in a defined benefit form, must be at least 90 percent funded at the end of each 10-year period.


    If companies provide excess benefits through a defined contribution mechanism the contributions are only 50 percent deductible.


    The new law is seen as the greatest advance in retirement provision for private-sector employees since the passage of ERISA.


    As Congressional leaders of both parties and labor leaders watched, President Clinton signed the law with replicas of the same pens used 50 years ago by President Ford to sign ERISA.


    And some observers noted that the signing of MUPPA came 43 years after the concept was first proposed by President Jimmy Carter’s Presidential Retirement Commission in 1981, a report that was immediately shelved by the Reagan Administration.


    A mandatory private pension system seemed unnecessary at the beginning of the Reagan Administration. The number of corporate defined benefit plans was increasing, and such plans were becoming better funded as companies raced to meet ERISA’s funding standards. ERISA, it should be remembered, required corporate defined benefit plans to be fully funded over no more than 30 years whereas previously companies funded over periods as long as 100 years.


    Defined benefit plans seemed affordable to most corporations in the early 1980s because high interest rates made the future liabilities look small, and because the stock market was rising slowly but steadily. In addition, defined benefit plans allowed owners and top executives to fund substantial pensions for themselves on a tax-deferred basis. So where did MUPPA come from?


    The number of defined benefit plans peaked in 1985 at approximately 112,000 and soon began to decline, driven by FASB 87, OBRA 87 and a Congressional campaign against corporate reversions of surplus assets.


    FASB 87 required companies to account for their pension funding, and disclose details about that funding, details many companies did not want to disclose. However FASB 87 probably would not have caused much of a ripple had not OBRA 87 been enacted in December that year.


    OBRA, the Omnibus Budget Reconciliation Act of 1987, included a stealth provision that was inserted at the last minute that hurt pension funds. The provision reduced the full funding measure from 150 percent of the projected benefit obligation to 150 percent of the accrued benefit obligation. This was inserted as a revenue raising measure. More companies’ plans were fully funded by this measure and so could no longer take a deduction for any pension contribution. Companies properly recognized that this made the pension plan a more dangerous benefit because they could no longer set aside in good times sufficient reserves to get them through the bad times. The chickens have come home to roost with a vengeance in the past three years.


    As luck would have it, a less troublesome alternative to the defined benefit plan was being promoted by benefit consultants–the 401(k) plan. It seemed to solve a lot of problems for corporations. First, its costs were more easily controlled, and were much less volatile. Second, there was no liability to be recognized in the financial statements. Third, senior executives could stash up to 15 percent of their pay in the plans, though changes in discrimination rules would affect that in the future.


    The next nail in the coffin for defined benefit plans was hammered home in 1991 when Congress passed and President George H. W. Bush signed legislation limiting the pension that could be paid from a tax deferred pension plan to $275,000 a year. This legislation made it impossible for senior executives to benefit significantly from the company defined benefit plan. The situation was worsened two years later when in 1993 President Clinton further reduced the limit to $150,000 a year. Top corporate executives responded by starting or enhancing non-qualified plans for themselves and becoming even less interested in the defined benefit plan, especially at smaller companies. A spate of defined benefit plan terminations or freezes followed. By 2002 the number of defined benefit plans had dropped to 30,600.


    The decline would have been even greater but for the fact that thousands of companies found their defined benefit plans were heavily underfunded in 2003 because of a precipitous drop in interest rates and the decline in the stock market. The underfunding meant terminating the plans would have been more expensive than keeping them.


    Defined benefit plans were made more onerous in 2005 when the Financial Accounting Standards Board revamped pension accounting, removing the smoothing mechanisms of FAS 87, and eliminating the concept of pension income. Now corporate earnings were more exposed to the ups and downs of the pension fund investments, and hence volatile.


    However, by 2006, as long-term corporate interest rates climbed above 8 percent, thousands of companies found their plans again fully funded, despite a stock market decline, and rushed to terminate them. The number of defined benefit plans plunged again, dropping to fewer than 10,000 as corporate executives decided to remove forever the defined pension liability.


They replaced the defined benefit plans with more–or more generous–401(k) plans. Others converted their defined benefit plans into variations of the cash balance plan, which maintained a semblance of a defined benefit but took much of the unpredictability out of the pension liability.


    Employees who had enjoyed defined benefit plan protection grumbled when a 401(k) plan was substituted, because the 2001-2003 bear market had shown how vulnerable 401(k) plan benefits were to stock market fluctuations and interest rate movements. But, except in heavily-unionized companies, they had no choice but to accept the changes. And some unionized employers used Chapter 11 bankruptcy proceedings to dispose of their defined benefit plans and overcome union opposition.


    By the election of 2012, retirement provision had become an important issue, but the focus was initially on Social Security and Medicare reform, since both were in terrible shape and neither party had had enough votes in both houses of Congress to pass reforms that would pass muster with their constituents. The Republican Party campaigned on the promise of privatizing Social Security, allowing participants to invest all or part of their Social Security contributions in individual accounts. These could be invested in any marketable securities. The transition costs were to be financed by 30-year bonds. Likewise, they proposed setting up medical savings accounts and giving employees tax deductions for buying their own catastrophic medical coverage.


    The Democratic Party campaigned on the promise of preserving Social Security and Medicare as they were. However, when the Republican Party demonstrated the increases in Social Security and Medicare taxes required for the Democrats to keep their promises, they again won control of Congress and the White House.


    President Jeb Bush soon pushed through the promised reforms. Many individuals, lured by the recent solid stock market returns, set up their self-directed Social Security Accounts and began to invest at least part of the money in stocks. And they began to establish medical savings accounts and to buy catastrophic health insurance.


    The stock market continued to perform reasonably well until 2015, when stock prices began to crumble as the impact of the growing numbers of Baby-Boom retirees imposed continuous selling pressure on the market as they converted their equity holdings into income flows. The selling pressure mounted with every passing year, overcoming the stronger earnings reported by many industries servicing the retirees in their increased leisure.


    Younger workers, trapped in 401(k) plans, saw the value of their annual contributions eroded by stagnant or declining stock values, and also by rising interest rates that were driven by slow-growing but steady inflation pressure. This pressure was, in turn, driven by shortages of critical services, and even shortages of workers, as a smaller younger generation strove to meet the demands of the huge and growing number of retirees.


    By 2020 individuals had lost faith in the stock market, and in their ability to manage their own investments. Many had seen the volatility of their Social Security balances and the balances of their 401(k) accounts. They wanted certainty. Older employees found as they began to retire that the balances in their retirement accounts were not enough to afford them a decent retirement. Further, they were weary of the financial burden taxes needed to pay off the bonds used to finance the transition to the self-directed Social Security System. In the elections of that year the Democratic Party campaigned on a promise to restore certainty to retirement.


    They planned to rescind the self-directed Social Security legislation, and they promised to require employers to offer a retirement plan with a guaranteed minimum benefit.


    As a result, in November 2020, President Chelsea Clinton was elected in a landslide, taking with her Democratic majorities in both houses of Congress. After two years of tendentious hearings, during which hundreds of retirees regaled the Congress with stories of how they were reduced to penury because they had invested their self-directed Social Security accounts and their 401(k)s in the stock market, Congress passed the Mandatory Universal Private Pension Act of 2024.


    Though the Democrats controlled both houses, they did not hold enough Senate seats to prevent a filibuster, and so the Republicans were able to prevent a completely defined-benefit solution to the private pension crisis. Hence the compromise of a minimum guaranteed pension benefit approach.


    The Congress at the same time had passed the Social Security Restoration Act. Ironically, the transition bonds the Republican Congress had directed the Treasury to issue to fund the transition to the self-directed system had largely eliminated Social Security’s under funding. And though they had not mentioned it during the campaign, the Democrats significantly increased Social Security taxes and the retirement age to keep it funded.


    Younger employees soon grumbled, but since retired voters by now significantly outnumbered them, the Congress was not too concerned.


    And there you have it. That’s how we found ourselves in the Rose Garden today as President Clinton signed MUPPA.


    What was the driving force behind this legislation? Was it the uncertainty of the stock market? Was it poor choices of the nation’s private employers trying to cut retirement costs? Was it a misreading of the mood of the electorate by the Republicans?


    While all of those things played a part, the real driving force was demographics. There are in the year 2024 only 1.5 workers for each retiree, and that places a large burden on each worker.


    What is unspoken by both parties is that MUPPA’s costs will no doubt be passed on to employees either in lower wages and benefits, or increased unemployment.


    There are still no free lunches. What the Republicans and Democrats have been arguing over for the past 30 years or longer is how to pay for the lunch.


    And that, ladies and gentlemen, is the conclusion of our special report; Retirement 2024.


    Goodnight.”


    Now back to the present. Does this sound fanciful to you? I don’t know if the reverse time capsule and the video are genuine. They could be fakes, but is the scenario impossible?


    I have been pondering the problem of retirement income security off and on for the past 30 years. From an economics point of view, I would argue the best retirement income system would be for each worker to save enough during his or her working career to support himself and any non-working spouse in retirement. The role of the government in retirement income provision would be limited to helping those who cannot help themselves, or have suffered misfortune. However, since few workers are forward looking enough save early for retirement by their own volition, even with tax incentives, they would have to be required to do so. No Congress is likely to pass a bill requiring Americans to save, say, 10 percent of their income each year in retirement accounts.


    The remaining alternatives, therefore, are a government run supplement to Social Security, or a mandatory employer-provided system. I do not believe the country will accept a government run pension system supplementing Social Security, in part because the taxes would be overt, and employees would object to the high taxes. With an employer-sponsored system, the costs are passed on by employers, usually in lower wages, and these are generally hidden from employees. For that reason I believe we will eventually have a mandatory employer-provided retirement system.


    I bounced this idea off a gathering of pension experts in Washington DC in February. All of them had been involved in the passage of ERISA in some way, as Congressional staffers, at the IRS, at the DOL, in the labor movement, lobbying on the employer side etc.


    Their response was unanimous: my scenario is plausible. Some even agreed wholeheartedly that the Democrats would try to do exactly what I suggest the next time they come to power.


    Thank you for listening.

Posted on September 26, 2003June 29, 2023

The Right Kind of Human Resources Talent

F or too long, human resources executives have staffed the human resources function with less than optimal candidates for today’s strategic role. Perhaps this was because we were so busy fighting fires that we didn’t step back and really define what we needed for the future–even though we required other functions to do so.



    Perhaps we couldn’t easily attract the “right stuff” because human resources was considered to be a dead-end career (at least that’s what many heard in B-school!). Perhaps we allowed people to “select in” to human resources for all the wrong reasons: they wanted to be administrators; they liked to work with people; they were stressed out in line jobs; or they didn’t want to work (or declare a college major) in an area requiring math or quantitative skills.


Senior executives’ responsibility
    The result of this kind of staffing was to severely limit the potential talent pool of professionals who could take human resources to the strategic level. Luckily, some–although certainly not in sufficient numbers–with the right attributes did manage to enter the field to set an example of what a strategic human resources function can contribute to an organization. Unfortunately, happenstance and good fortune alone will not transform the profession.


    Senior human resources executives have a responsibility to make every human resources hire a step in the process of building a strategic human resources function.


Three hiring criteria
    The selection criteria for hiring the talent necessary to build a strategic human resources function should include a focus in three areas: foundation dimensions, business acumen and interest, and the ability and willingness to acquire human resources knowledge and skills.


    The first area, foundation dimensions, consists of the basic skills and abilities required to develop the competencies to be a strategic human resources leader. These include, for example, intellectual openness or curiosity, analytical skills (both verbal and quantitative), conscientiousness, integrity, assertiveness, strategic-thinking ability and a results orientation.


    The second area, business interest and acumen, includes demonstrated success in business as well as being a student of the business. (If you have several years of experience: Do you understand the total business and its strategies? Do you get out of the office and meet with line managers? Do you read business periodicals?)



“We can’t depend on seminars,
books and consultants to
transform human resources.”



    Business acumen also includes knowledge of basic financial-performance measures and the technical tools necessary to succeed in business (computer skills, statistical and quantitative skills). Be cautious about those who avoided quantitative or computer courses in college. Determine why they avoided these areas of preparation so necessary in today’s technological world.


The sales job of senior leaders
    Given that a candidate possesses these foundational and business requirements, does she also have the requisite human resources knowledge and skills, or is she willing to acquire them through on-the-job training, seminars, in-house training, university programs, e-learning and certification programs?


    Beyond this, what is most essential is the desire and motivation to build a career in human resources. This is where the senior human resources executive will earn his badge of strategic human resources honor.


    Senior human resources executives must recruit and actively identify candidates who may or may not have human resources at the top of their list of career choices. They have to make converts of those who may not have considered human resources as a career or who may have been dissuaded from pursuing a career in human resources by personal experience, peer pressure or the advice of significant others. Potential candidates might be, for example, recent MBAs or individuals with demonstrated success in other functions, especially those who have achieved upward mobility in those functions.


    We have to get over the notion that if people don’t express an interest in human resources, then they are not potential candidates. In fact, it is our responsibility to provide these potential candidates with a compelling answer to the question: “Why would I want to work and build a career in human resources in this organization?” This would include a commitment to provide the appropriate training, human resources education, exposure, career path, advancement opportunities, compensation, support, coaching and mentoring, and challenge.


    When you begin with the right criteria, magical things can happen. Transformation efforts become much more effective. Only then will the human resources function have the talent to perform at the desired level. We can’t depend on seminars, books and consultants to transform human resources into a function of strategic importance, especially if we haven’t started with people capable of thinking and acting strategically in a competitive business environment.

Posted on September 26, 2003July 10, 2018

Streamlining the Hiring Process from 90 Days to 42 Days

T he well-documented dearth of healthcare professionals is enough of an obstacle to filling hospital staff positions, but to front-line managers and human resource professionals it’s the tip of the iceberg.



    In nursing units and bustling clinical departments, personnel vacancies can last for months while the supervisors who need to fill those openings wait for applications to trickle in, sift through reams of resumes, identify who they think are good candidates and go through a process of discovery to find the best fit.


    At Intermountain Health Care, it typically took more than 90 days to offer someone a job after posting it in want ads and with recruiters. Before the interviewing could get under way, hiring managers had to endure weeks of preliminary work to get a hiring request approved, advertise the position and amass the resulting applications, says Paul Jackson, assistant vice president for human resources at the Salt Lake City-based system of 21 hospitals and 85 clinics in Idaho and Utah.


    That was before a Web-based staffing recruitment and retention system completely changed the hiring process starting early in 2002. By the end of that year, Intermountain had shortened the average time between job posting and job offer to 42 days, says Jackson.


    In that transformation, the application process was made electronic, with everyone applying through the Web site, greatly reducing the burden of handling nearly 100,000 paper applications and resumes that had been collected for the 4,000 to 5,000 positions filled annually throughout the healthcare system, he says. Automation condensed the amount of time it took to get requisitions for job postings approved, widely post a notice containing detailed job qualifications and decide when the right complement of applications was in hand to begin interviews.


    The cost reduction involved in the switch to an electronic system more than paid for the annual cost of contracting for the Internet-based software–the human resources department saved nearly $300,000 on newspaper ads alone.


    Besides increased efficiency, hiring managers have improved their ability to match a candidate’s credentials and preferences to the position sought. Jackson says the online system is able to tally a job prospect’s pluses and minuses regarding a specific job’s skills and demands, which can help both candidate and manager evaluate fitness for the opening before any interviews are scheduled.


    That helps head off misunderstandings about the candidate and the job that can result in an employee’s early exit after being hired–it’s not what the new employee had in mind or what managers thought they were getting. Better job information pays off in less turnover, a problem that can be as difficult as shortages.


    Even if managers find the best fit and nail the hire, it’s still an appreciable wait from the time they post the opening until they have a good replacement functioning well. If they don’t hit it right, and the new employee doesn’t last the year, the hole in the staff is back–and the hiring headache starts over.


    “This system does not solve workforce shortages,” Jackson says. “It helps an organization to, in a more effective way, really get people to a position or a particular job that fulfills their desires at the present time.”


Consequences of hiring delays
    Intermountain officials say the Salt Lake City area has been less plagued by healthcare worker shortages than most regions of the country, partly because of local efforts to get high-school and even middle-school students thinking about opportunities in the field. But the nursing vacancy rate within Intermountain still got as high as 13 percent before the healthcare system acted to get its human resources function under control. With more than 4,000 nursing positions, every percentage point meant another 40 nursing jobs to fill.


    On the day of the interview, Jackson was able to quickly determine that the nursing vacancy rate was 7 percent–precisely 282 openings at that moment. Any authorized person can see all openings for jobs in all facilities systemwide, which on that day totaled 993 for an overall rate of 4 percent among the workforce of 25,000. The details can be displayed by job title, facility, area of the state, specific job expectations and many other groupings.


    It’s very different from the scattered, paper-clogged and data-deprived routine that characterized staff recruitment and retention at the system in the 1990s. For the most part, hiring efforts were handled separately at each of the 21 hospitals. A nurse looking for a job would apply to a hospital human resources department instead of a central point, and applications to multiple hospitals would be considered separately without sharing the information across facilities.


    Applications for jobs posted in want ads would pile up for an indeterminate time, without much scrutiny into the candidates’ quality. Hiring managers had little control over the process or comments on how it was going. “In traditional recruiting, you put an ad in the paper and sit and wait,” Jackson says.


    It could take a week for a hiring request to be approved by an immediate supervisor and a human resources manager so the job could be posted, says Kevin McEwan, manager of staffing resources for four Intermountain hospitals in or near Salt Lake City. Instead of waiting for the requisition to wend its way to the right desks, “oftentimes I’d have to take this paper (requisition) and hunt those people down,” he says.


    McEwan oversees a department of 200 registered nurses, licensed practical nurses, certified nurse assistants and unit clerks that acts as a “float pool” serving the four hospitals. As a filler of open positions at flagship LDS Hospital and other busy institutions, it’s doubly important for the float pool to fill its own positions.


    McEwan says he hires five to eight new employees each month after interviewing about 15 to 20 candidates. The pool was set up to handle patient-census shifts at hospitals as well as provide fill-ins for predictable wrinkles such as planned leaves of absence. But the 20 to 30 shifts it fills daily have come to include core staffing needs that aren’t met because of the nursing shortage, he adds.


    Those needs have expanded along with a 1 percent to 2 percent annual increase in employee count across the healthcare system. Intermountain had to add six full-time employees per year from 1995 through 1999 to handle the paperwork, operate fax machines and otherwise get their hands around the deluge of applications, which reached 90,000 in 2000.


A checklist for hiring help
    In late 2000, the healthcare system put together a strategic plan to address staffing and other workforce problems. Included was a call for a technological assist to resolve both widespread inefficiencies and a limited ability to take advantage of the skills and career aspirations of its existing workforce.


Among the objectives:


  • Putting control of the hiring process in the hands of applicants and hiring managers, who want to give and get information from each other but were kept uninformed and biding time because of a bottleneck in human resources.


  • Helping employees manage their careers by giving them an easy way to list existing and new skills for managers across the organization to evaluate when hiring. In the past, good employees would leave for a better opportunity outside Intermountain not knowing there were avenues within the healthcare system, Jackson says. “We wanted to retain talent within IHC.”


  • Giving managers a continuous ability to manage staffing needs. That included a way to check daily on any hiring effort as well as instant access to information on openings, applications, vacancy rates and other important issues.


  • Devising a solution that would take enough cost out of the human resources budget to pay for the technology within two years. “We knew we had to fix this (hiring process), but we also knew that there was no new money,” Jackson says.


    After a product search, the healthcare system chose an information system by San Francisco-based Recruitsoft. Because the staffing management system is delivered remotely through the Internet and paid for as a rental service, it’s a recurring annual cost rather than an acquisition cost that can be paid off. Terms were not disclosed, but Jackson says the lease expense is more than offset each year by the operating efficiencies.


Double volume, half the time
    The online system, accessible any time of the day from anywhere, has driven out a layer of costly and time-consuming procedures while hiring people in half the time and attracting more than double the number of applications.


    Jackson says a concentrated effort during the past several years to promote the Intermountain brand in the marketplace has resulted in high visibility and traffic for its ihc.com Web site, and Utah job seekers quickly got the hang of looking for openings on the site. The Web site also has been promoted at national nursing conferences and in regional healthcare journals.


    In addition to a 90 percent drop in what had been an annual $300,000 bill for newspaper ads, the system nearly eliminated all paper, expensive fax machines and manual data entry, along with the labor and supply costs. In the previous paper-based routine, for example, some employees’ jobs were to receive and fax applications all day long.


    Intermountain is on pace to process more than 200,000 applications this year, but the human resources payroll has been reduced by two full-time-equivalent employees through attrition since 2000. At the six-a-year clip at which it had been expanding, the department’s head count would have increased by 18 during that time, Jackson says.


    No employees were laid off, but some were transferred to other departments such as the business office and others were retrained for “more technical and higher paying jobs,” Jackson says.


    With 24-hour availability and Internet accessibility, job candidates from around the region and beyond can peruse the particulars of openings, and managers can check on response at home after work, he says.


    In one instance, a small rural facility–which would normally face a challenge to fill such a spot–was looking to fill a management position and received 25 applications within two weeks from candidates in five states.


    Speed is another advantage, McEwan says. “We can be checking the applicants as we go and (know) when to say, ‘We have enough, let’s start interviewing.’ ” A list of applicants queues up with the strongest candidates at the top, each with a score reflecting how many of the job’s qualifications they said they have.


    That saves hiring managers from poring through applications and talking with candidates before they know if a nurse has specific skills–advanced cardiac life support certification and trauma experience, for example–or wants to work nights.


    Sometimes the best candidate can be plucked from the current staff. Employees have the option of filling out a skill and preference profile online if they want to be contacted about possible openings, and they’re prompted by e-mail every six to eight months for an update, Jackson says. And like anyone else, they can go online to check out openings at any facility.


    Though the healthcare system is just beginning to use the software to its full advantage, the rate of first-year turnover–one indication of matching people appropriately to jobs–has dropped 7.5 percent so far, to 34.8 percent in 2002 from 37.6 percent in 2000. “We’re going in the right direction,” Jackson says of the reduction in turnover. “We’ll be lower in 2003.”


This article was also published in Modern Healthcare.

Posted on September 18, 2003July 10, 2018

Hyatt Hotels Applies Supply Chain Principles to Staffing Management to Improve Hire Quality and Reduce Costs

Hyatt Hotels Corporation, a leader in the travel and hospitality industry, opened its first hotel in September 1957. Today,Hyatt Hotels Corporation and its subsidiaries operate, lease and franchise 123 hotels and resorts across the United States, Canada and the Caribbean. With new hotels under development on an ongoing basis, Hyatt needs to fill thousands of new job opportunities annually. In late 2000, Hyatt began looking for a solution that would re-engineer its staffing management processes for the long-term. Hyatt’s Director of Staffing Susan Steffy stated, “We selected Recruitsoft because its solutions apply supply chain principles, which have been widely successful in the manufacturing industry, to the staffing process. As a result, we have improved our internal mobility and external staffing processes for more than 40,000 employees.”


    Supply chain management coordinates processes in and among organizations and other entities so demand is matched with supply. Leveraging technology to optimize the supply chain in manufacturing has become mainstream; and, today leading organizations are applying those same principles to staffing management. In the case of staffing, the organization is considered to be on the demand side of the equation while candidates are considered to be on the supply side. Traditionally, candidates were pushing unstructured paper resumes and applications to corporations. Upon receipt via mail, fax or email, recruiters would then sort through thousands of resumes, which at times was like finding a needle in a haystack.


How Hyatt Optimizes its Staffing Supply Chain with Recruitsoft
    Hyatt is committed to finding and servicing candidates both efficiently and professionally. Staffing for such a large network of hotels is a complex process. The hotels employ full-time, exempt, non-exempt and hourly employees. In early 2000, when the unemployment rate dropped to a record low, Steffy and her team found the quality and quantity of applicants to be relatively poor. Prior to Recruitsoft, recruiting for each hotel was completely decentralized and paper-based. Local staffing managers posted positions in newspaper classifieds, which was very costly. Additionally, job openings were faxed to candidate-centric areas, such as local community centers, to invite candidates to apply by completing and faxing back a paper application. Steffy stated, “Hyatt has a strong culture for superior customer service. Staffing managers have no difficulties identifying candidates that match our culture. However, because our operations were highly decentralized, we were having a hard time attracting and communicating with large numbers of quality candidates in an efficient manner. The best candidates were disappearing quickly and it was clear we needed to change our process. With Recruitsoft, we have applied supply chain principles to streamline our staffing process and, as a result, are finding those quality candidates in real-time.”


Defining and Centralizing the Process
    Today, using Recrutisoft’s ACE™ Best Staffing Practices, methodologies, workflows and processes, Hyatt is able to pull (referred to as demand-pull) the candidates from its structured candidate database that meet the predefined requirements for the available position in real-time. “With Recruitsoft, our team created 400 job description templates, which were centralized for the corporate office. Those templates enable staffing directors to create new requisitions quickly and easily,” explained Steffy. With Recruitsoft’s staffing management solution, Hyatt posts open job requisitions internally for Hyatt employees and externally on Hyatt.com. She added, “Having the information in a digital format and housed in a central location enables hiring managers and staffing managers an easy way to communicate with each other and manage the numerous open job requisitions available at Hyatt.”


Improving Sourcing and Reducing Costs
    With Recruitsoft, Hyatt is able to increase and maintain relationships with its candidate pool in order to make better hiring decisions, faster. Hyatt also tracks sources that find the best candidates and, as a result, better targets future sourcing spending. “In years past, we’ve actually spent an exorbitant amount of money on advertising costs with newspapers,” explained Steffy. “Now, we have some hotels that have gone completely online even with their hourly positions and have seen, year-over-year, a 50 percent reduction in advertising costs.” Hyatt’s staffing managers also use Recruitsoft’s staffing solution to enhance their correspondence with potential candidates. During the recent launch of a new hotel, staffing managers notified job seekers of upcoming job fairs. “This correspondence with potential job seekers allows us to track which types of candidates are coming to the job fair and informs us if we need to do additional marketing in specialized areas. For example, if we need more cooks to attend a job fair, we target the local culinary schools to drive greater attendance,” explained Steffy.


Segmenting the Recruiting Process for College Graduates
    Before Recruitsoft, Hyatt arranged on-campus visits with the career service centers of various colleges and universities. Interested students attended the on-campus visit, but there was no preliminary screening and these typical visits attracted just 20 to 30 students who needed to be assessed. “With Recruitsoft, Hyatt’s staffing managers now post open job requisitions and invite students to complete applications before the campus visit,” said Steffy. “Staffing managers identify the students they are interested in beforehand and arrange in-person meetings during the on-campus visit. As a result, the staffing managers reach a short list of higher quality candidates faster and spend face-time only with those candidates best suited for the position.”


Reducing Cycle-time
    With Recruitsoft, Hyatt’s staffing managers save time because they are able to pre-screen and conduct skills assessments of candidates more quickly. By defining and centralizing the most efficient staffing processes upfront, managers are able to eliminate gaps and inefficiencies that stall the process. Steffy noted, “With Recruitsoft, staffing managers reach candidates faster and they can quickly develop a short list of quality candidates to give to hiring managers. Since implementation, Hyatt realized a cycle-time reduction of 50 percent.”


Adhering to Regulatory Compliance and Reporting
    With decentralized HR operations and hiring managers at all of its locations, Hyatt’s HR department wanted solutions that would allow them to report metrics to various stakeholders across the company. “Leveraging Recruitsoft’s ad-hoc reporting tool, Hyatt delivers all necessary regulatory compliance information to its external legal counsel,” stated Steffy. “The timelines and availability of these data points simplifies Affirmative Action Plan creation for our company and the real-time access to candidate data has proven to be beneficial during OFCCP audits. Recruitsoft’s solutions also save Hyatt’s staffing managers time because they no longer have to re-enter valuable regulatory compliance data, which improves overall productivity and drives additional savings to the bottom-line.”


Workforce, July 2003, pp. 72-73 — Subscribe Now!

Posted on September 18, 2003July 10, 2018

Committing to Customers at Claim Time

Deb Mosley understands firsthand the importance of income protectioninsurance. She had just embarked on her career as an attorney for Morrison &Foerster LLP, a California-based law firm, when she was diagnosed with breastcancer at the age of 31.

    In addition to her health, Deb’s immediate concern was for her jobsecurity. Her position as a new employee with the firm was important to her bothin terms of financial support and because she was eager to make her mark as anattorney.


    Deb’s financial worries were eased by income protection benefits shereceived under her employer’s UnumProvident long-term disability policy. HerUnumProvident case manager, Christine Davis, provided practical support byhandling benefits paperwork and physician contacts during Deb’s leave fromwork.


    Christine also provided much-needed emotional support. “Christine was verycompassionate and gave me a place to turn and talk about my experience,” saidDeb.


    Throughout her recovery from a bilateral mastectomy, eight chemotherapyinfusions and 27 radiation treatments, Deb remained determined to return to workas quickly and safely as possible. She succeeded in this goal by rejoining thefirm–incredibly, just ten months after her diagnosis.


    “A motivated individual is the key to any successful return-to-work story,”notes Christine. “Deb told me she wanted to go back to work, and I said, ‘Thenlet’s partner to make it happen.’”



“UnumProvident helped make my return to work possible. Thesupport was above and beyond what I expected.”

    As Deb explains, “UnumProvident helped make my return to work possible. Thesupport was above and beyond what I expected. I wanted my life back and I got it… I’m lucky.”


    The facts of Deb’s story are unique, but her experience with UnumProvidentis not unusual. Hundreds of thousands of individuals turn UnumProvident eachyear during times of disability. The insurance coverage and benefits theyreceive help ease the financial uncertainty resulting from their disability.


    UnumProvident will pay more than $3.6 billion in disability benefits in 2002,and employs 3,000 in its Customer Care Center claims management organization.These professionals include claims paying specialists, physicians representing18 subspecialties, nurse case managers and vocational rehabilitationspecialists. UnumProvident has 30 percent more medically related resources thanits eight closest competitors combined.**


    Clinical expertise and personal attention to each claim form the heart of theorganization. When an individual like Deb reports a disability claim, the claimis “triaged” to specialized impairment units based on type of injury orillness and expected duration.


    UnumProvident’s dedication to claimants’ income protection andreturn-to-work needs translates into the support employers need in today’sbenefits environment. Benefits managers have to do more with fewer resources andneed an insurance partner with the scale to service employees as efficiently andempathetically as possible. Through resources including its unique impairment-based claim management approach, return-to-work program development, and trenddata analysis, UnumProvident helps employers build a more productive workplaceculture that encourages employees to stay at work possible and return to workafter an absence.


**UnumProvident represents multiple insuring subsidiaries of UnumProvidentCorporation and includes the #1 group and individual income protection carriersin the United States according to JHA 2001 Group and Individual DisabilityMarket Surveys, 2002.


*UnumProvident internal competitor analysis, March 2002


Deb Mosley’s employer-provided policy is underwritten by Provident Life andAccident Insurance Company.

Posted on September 18, 2003June 29, 2023

Programs that Slash Costs and Build Morale

Before you throw out your current sick leave system, you must take yourcompany’s temperature, says Cory Sherman, an expert on absentee reductionprograms at Buck Consultants Inc. in Atlanta.

    “In my experience sick-time abuse can be reduced only through a carefulanalysis of its root causes because high levels of sick time are often a symptomof other problems,” she says. “A programmatic change, no matter how wellintended or how popular, isn’t going to change a systemic or behavioralproblem. That’s why companies have such a tough time getting it right.”


As an example, Sherman cites a major hotel management company that wasexperiencing extremely high absentee rates at one of the outlets in its chain.Was it possible the workers at one particular unit just got sicker more often?Or, was something else going on?


“The first thing we advised the company to do was to switch managers withanother unit that had low absenteeism rates,” Sherman says. “It didn’ttake long for the workers in Hotel A to get sick and for the workers in Hotel Bto make a marvelous recovery. The problem wasn’t the company’s sick leavepolicy but rather a bad individual manager.”


For companies that get serious about sick time abuse, they can expect to seeabout a four percent reduction in payroll costs, says Cynthia Keaveney, atime-away-from-work expert at Aon Consulting in Ann Arbor, Michigan. Keaveneyagrees with Sherman that it takes planning and good communications to besuccessful.


Their collective advice:


• First, look at all the areas of the time away from work benefits yourcompany offers. Assess what each category is costing. Include sick time,vacation time, family medicalleave, short- and long-term disability costs inyour calculations.


• If sick time abuse seems high, diagnosis the problem. Consider whether it’sthe symptom of a behavioral issue such as a bad manager, or a problem with thesick time program itself.


• Traditional sick leave, which employees accrue as an “unearned benefit,”is a concept your company may not want to sacrifice. Even if you know thisbenefit is being abused by a few employees, sick leave as a defined benefitsplan may be worth keeping. It works as an important safety net that can inspireloyalty among others over the long run.


• What you do in one division may not work in another setting.


• If you decide to change programs, figure out exactly what message youwant to send to employees. Some may object to making a serious benefit into agame, for example.


• Paid time off plans such as the one implemented at the Lahey Clinicinspire honesty on a day-to-day basis but can punish workers who really do getsick. That has been the experience at Seattle’s Clean Air Agency. Considersuch hybrid approaches as allowing the banking of some unused sick time fromyear-to-year, or matching it with a short-term disability program.


    • Communicate your intentions to your staff. It is often not what thecompany does but how a new plan is presented that is behind a successful change.


Workforce, September 2002, p. 60 — Subscribe Now!


Posted on September 18, 2003July 10, 2018

The Goals of Stock Option Programs

T he chart below shows the percentage of companies and how they described various goals of their stock option plans.

    2000


2002


Major Goal Minor Goal Not a Goal Major Goal Minor Goal Not a Goal
Attracting and retaining talent 80% 17% 3% 76% 2% 4%
Motivating employee performance 74% 21% 5% 78% 18% 5%
Focusing employee attention on organizational performance 65% 26% 9% 72% 20% 8%
Creating a culture of ownership 59% 31% 10% 62% 29% 9%
Educating employees about the business 15% 41% 43% 21% 40% 39%
Conserving cash by substituting options for cash 11% 28% 61% 15% 27% 58%

Reprinted with permission from The State of Employee Stock Options 2002 by WorldatWork in conjunction with Sibson Consulting, a division of The Segal Company, Copyright 2002. All rights reserved.

Posted on September 18, 2003July 10, 2018

LexisNexis PeopleWise Background Checks Come Up Aces for MGM Grand

In the fast-paced gaming world, fortunes rise and fall on the integrity of a casino’s employees as surely as on the roll of the dice. The MGM Grand Detroit Casino takes its responsibility for integrity seriously, working closely with LexisNexis PeopleWise to perform detailed background checks on potential new employees, vendors and suppliers.


When MGM and PeopleWise got together a few years ago, “we were looking for a vendor to give us more detailed information,” remembers Thomas Boyd, VP Surveillance and Investigation. PeopleWise, part of the LexisNexis Risk Solutions Group, combines the best of online research with personalized background research to provide thorough information that covers local, county, state, national and even international public domain credit, civil and criminal records, according to Vic Holove, PeopleWise account executive. “We send people to every county courthouse in the nation,” Holove says, “to physically pull criminal information,” and thus ensure timely, accurate data.


“We can access a lot of information for identification verification, including social security records, credit history, police records, driving record and federal records, including a limited FBI search,” Holove says. Not all research has to be this thorough, however. In some cases, an InstaCheck verification of such things as name, address, phone number and past employment may be sufficient.


Although the depth and reliability of information was paramount in the decision to switch vendors, Boyd says that PeopleWise’s online capability was another strong selling point. “One of the best things is the ease of entering data,” elaborates Charles McEwen, background investigator for the MGM Grand. “PeopleWise’s Web application doesn’t require a lot of information, but it’s all vital.” Because data is entered directly, without re-keying or waiting for fax-back services, the Surveillance and Investigation department do more with fewer staff. Consequently, Boyd says, “We have a 33 percent faster turnaround time, and results are more accurate.”


Implementation was seamless. It was literally as simple as going online and filling out a form. “We provide the individual’s name (and other identification) and PeopleWise runs it through their extensive databases,” reports Boyd. It’s very user-friendly.


By working with PeopleWise, “turnaround time for personnel background checks has been reduced by 33 percent,” Boyd says. In fact, the program is so well regarded that the MGM Grand Detroit Casino recommended it to its outside vendors, Prestige Security and Pro Security and Investigation. PeopleWise worked diligently to ensure a smooth transition to outsourcing, McEwen says.


It’s clearly a win-win situation. As Richard Nixon, owner of Prestige Security, explains, “PeopleWise provides MGM a set rate, and they provide me that same rate. It’s a very good asset. There’s no other vehicle I know of to get this information.”


In the approximately two years that PeopleWise and the MGM Grand Detroit Casino have worked together, “they have been really good to us,” Boyd says. “They’ve adjusted programs in the system to accommodate us,” by adding features or changing formats to enhance the user experience.


“If you’re looking for a good program to help pre-screen your applicants, give LexisNexis PeopleWise a serious look,” Boyd advises.


Workforce, July 2003, p. 63 — Subscribe Now!

Posted on September 18, 2003July 10, 2018

Recruiting ā€œRetail Consultantsā€ at The Container Store

Who: Kevin Fuller, director of recruiting and training, The Container Store. Fuller is in his 10th year at the 25-year-old chain, which is nearing its prime hiring season right now because of all the back-to-college shoppers.


Favorite job boards: When the Dallas-based company advertises on a big job board–something Fuller says it doesn’t need to do much of–it likes Craig’s List (mainly for California jobs), and of the major national job boards, it prefers CareerBuilder, though it has experimented with others. “I really like the partnerships that CareerBuilder has,” Fuller says. “It basically gives you a national presence with localized familiarity.” In other words, he says, the site is used in most parts of the country, but candidates often get to it through a local site, like MercuryNews.com in northern California. The Container Store rarely uses newspapers and rarely uses search firms.


Favorite college: Texas A&M. “We’ve had a long-standing partnership with them,” Fuller says. “They just turn out amazing students.”


Four things the company looks for in employees: Fuller says, “The underlying characteristics [that we look for] are people who care about excellence, who have a passion for our products, who love to help people get organized and who are creative.” A job at The Container Store is almost like a consulting role. When someone wants to bring some order to the area under his sink, this isn’t a job where you just say, “Here’s the product you need,” Fuller says. “Those things [complicated sales] take a lot of skills and talent.” An employee asks questions such as, “Tell me about the space under the sink. What are you trying to accomplish? What aesthetics do we need to take into account? Do you like wood? Metal? Plastic?”


Three essay questions: On the company’s Web site, applicants are asked open-ended questions: 1) What can they uniquely contribute to the company? 2) Describe their experience visiting The Container Store. 3) Why they would like to work for The Container Store? Fuller says the essays are judged on how clearly candidates can communicate, as well as whether the qualities like those mentioned above–excellence, passion, love of organization, creativity–show through in the essays. “Frankly,” Fuller says, “you get a sense of ‘do they care?’ ” If you’ve never picked up a drill or built something, that’s OK with store managers. “If you have passion and you care, and you’re reasonably intelligent, we have a training program to take care of that [mechanical skills]. You can’t train people to care more.”


Turning customers into employees: Container Store employees are encouraged to recruit customers they think would make great employees. Fuller says, “An employee will say something like ‘You know what, Todd, this is your third trip in the last month, and you’ve got your office taken care of, and you seem to love our store. You should think about working here.’ ” Then an employee will encourage the customer to apply online by handing him a glossy card listing the company’s Web address and the company’s selling points, including 40 percent off merchandise. The card says, “If you love shopping here, we’d love to talk to you about working here! Our customers make great employees.”


Employee referrals: Anyone on staff who recruits a part-time employee gets a $200 referral bonus 90 days after the new hire’s first day. For referring a full-time employee, you get $500. An employee gets an additional $500 after the third referral. “The money’s nice,” Fuller says, “don’t get me wrong.” But The Container Store’s referral program, he says, is successful not because of the incentives, but because employees like their jobs, want the company to succeed and therefore want people who will help the company. “People come from the mind-set of continuing to protect this great culture,” he says. Recently, Fuller met with cofounder and chairman Garrett Boone and told him that referrals make up about 40 percent of the company’s hires, and that it cost The Container Store only $38,000 to pay referral bonuses in 2002. “I’d love to double that figure,” Boone said.


The two-part interview: A group of candidates spent about an hour in the store (we observed the interview process at the Costa Mesa, California, location), where they talked to a Container Store employee about the company’s history and culture. Three people–about half the group–were told afterward that there was something missing from their applications and were invited to the employee break room (this was done so that the rest of the group, who weren’t asked to continue, didn’t feel awkward and left out).


This group of three–now told they were the most desirable candidates–spent an hour in the break room learning more about the company, talking more about what they liked about the store and what they liked about retail. Meanwhile, the leader of the group from The Container Store watched to see who displayed the most enthusiasm, and who by virtue of their questions really loved the company and its products and would shine as employees. The Container Store hired about 6 percent of all the people who applied in 2002. “In some stores, there are waiting lists of people we interviewed and we love [but can’t yet hire],” Fuller says. “That can actually frustrate people.”

Posted on September 18, 2003July 10, 2018

Common Contractor Myths

Some savings are certain when companies replace employees with independent contractors. Employers don’t pay employment taxes to the IRS or employee benefits to their workers. But employers that buy into some common myths about independent contractors are overlooking the costly legal risks involved.



    Myth No. 1: Hiring CEOs, CFOs and officers as independent contractors rather than as employees is an acceptable, routine, legal business practice.
    Reality: While hiring corporate chief executives as independent contractors may be a common, routine and legal business practice, it carries its own legal risks for creditors, employees and shareholders. Consider the Enron case. When Enron hired Stephen Cooper as its post-meltdown CEO, his contract designated him as an independent contractor, not a full-time employee. SEC investigators knew that the independent-contractor status would limit the CEO’s fiduciary responsibility to the company and its creditors. This would have freed Cooper from fiduciary responsibility to the company and its creditors. The SEC forced Enron to change Cooper’s contract status to “full-time employee” to promote corporate responsibility.


    Myth No. 2: All independent contractors can be treated as “business associates” under the new HIPAA privacy requirements.
    Reality: Independent contractors can fall into either of two worker classifications under the new HIPAA personal health information privacy rules: business associate or workforce member. Treating all contractors as business associates without determining their proper classification can result in costly penalties for HIPAA noncompliance, ranging from $100 up to $250,000.


    Myth No. 3: Employers can avoid costly worker-misclassification risks by complying with the IRS worker-status test.
    Reality: The IRS’s worker-status test applies only when businesses have to determine worker status for employment-tax purposes. Many other federal (and state) laws govern the workforce, and each has its own test to determine worker status. For example: a 12-factor test determines whether a worker is an employee or independent contractor under ERISA; the Immigration Reform and Control Act applies a seven-factor test to determine worker status and the Fair Labor Standards Act applies an “economic realities” test, including six factors to determine whether the worker is economically dependent on the business to which the services are provided.


    Myth No. 4: An employment contract expressly stating that a worker is an independent contractor means that the worker is an independent contractor.
    Reality: In a series of recent cases, appeals courts have ignored or rejected employment contracts that expressly designated workers as independent contractors. These and other courts have considered written contracts less important than the actual working relationships, control of worker performance and other factors when worker status is at issue.


    In the landmark case Vizcaino v. Microsoft, the 9th U.S. Circuit Court of Appeals held that Microsoft’s “permatemp” workers were common-law employees despite the fact that they had signed written agreements acknowledging that they were independent contractors.

Posts navigation

Previous page Page 1 … Page 328 Page 329 Page 330 … Page 591 Next page

 

Webinars

 

White Papers

 

 
  • Topics

    • Benefits
    • Compensation
    • HR Administration
    • Legal
    • Recruitment
    • Staffing Management
    • Training
    • Technology
    • Workplace Culture
  • Resources

    • Subscribe
    • Current Issue
    • Email Sign Up
    • Contribute
    • Research
    • Awards
    • White Papers
  • Events

    • Upcoming Events
    • Webinars
    • Spotlight Webinars
    • Speakers Bureau
    • Custom Events
  • Follow Us

    • LinkedIn
    • Twitter
    • Facebook
    • YouTube
    • RSS
  • Advertise

    • Editorial Calendar
    • Media Kit
    • Contact a Strategy Consultant
    • Vendor Directory
  • About Us

    • Our Company
    • Our Team
    • Press
    • Contact Us
    • Privacy Policy
    • Terms Of Use
Proudly powered by WordPress