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Posted on February 7, 2002July 10, 2018

Employee Relocation Trends and Implications for 2002

The editors of Workforce have looked into their 2002 crystal ball and identified what they think are the major issues affecting HR management today. Then they examined the impact of these issues on individual HR functions.


What’s happening in your company that contradicts or confirms these trends?


Read the quick synopsis below. Then to give your opinion, click on the Employee Relocation Survey.


Workforce will tabulate these results and include them – and selected comments – in the next version of this article.


Major Trends Affecting Human Resources Management in 2002


Trend #1: Significant HR issues are intertwined with the current economic climate.


The economic climate has significant HR implications, and conversely, some HR issues are affecting the economic climate.


For instance, there is an ongoing labor shortage, obscured, in part by the current – but temporary – economic cycle. This labor shortage will have long-term effects on businesses’ ability to compete in the world marketplace. Therefore, HR must manage to that labor shortage, despite contrary evidence.


Trend #2: Tough times require continued cost-cutting beyond layoffs.


It looks as if the 9/11 events may have helped to delay the country’s economic recovery. Thus, many companies will continue to look for ways to cut costs.


In 2001, layoffs targeted less-skilled and marginal performers. In many organizations, only key employees are left. Additional staff cuts could hurt current business and hinder future economic recovery.


Companies cannot over estimate the importance of key employees to an organization and the continuing need to retain the best and the brightest.


As a result, HR will need to look at both trimming expenses and fulfilling HR’s demand to keep and attract the best employees.


Trend #3: “Re-engineering” – or its next iteration – will become an important way to cut costs.


Since downsizing won’t achieve the necessary cost-cuts, companies and HR departments will have to re-engineer their processes and do what they now do faster, cheaper, and smarter.


HR will have two roles:

  • First, it will have to look at its own department and make HR more efficient, more cost effective, and a greater contributor to bottom-line stability.

  • Secondly, HR will work with executive and line management to support their re-engineering efforts.

Trend #4: The pending economic recovery will lag unless there are qualified employees in place to make it happen.


Sustained economic recovery is in the hands of the intellectual capital of an organization – its remaining employees.


Because those employees are vital to long-term corporate success, HR is responsible for maintaining their commitment, well being, skill sets and continued employment.


Therefore, HR will use all of its traditional tools to develop and maintain a competitive workforce.


How These Trends Affect Employee Relocation

  1. Housing Is Still Expensive in Many Major Metropolitan Areas
    It hasn’t been in the headlines, but the cost of housing is still an issuein many job markets. Despite low interest rates and the fact that the housingmarket has eased up in some areas, such as the Silicon Valley, housing costs arestill significantly higher in many communities.


    And costs will continue to rise. According to a recent Home Price Forecastdone by the Cambridge, MA research firm, Case Shiller Weiss for The Wall StreetJournal, home prices nationally will increase by an average of 2.8% this year.In cities such as San Diego, housing prices will go up by 0.8% while in others,like Washington, D.C., prices are could jump more than 7%.


    This fact may make it hard to recruit new employees or relocate existingemployees to communities where housing is costly.

  2. Reluctance to Travel and the Need to Balance Work/Family Life
    What will happen to the long-distance commuting employee in the wake of 9/11?While the terrorist attacks emphasized the importance of friends, family, andcommunity, it also has made many people nervous about airline travel.


    Does that mean that commuting executives will look for jobs closer to home?Will they move their families closer to the jobs? HR will need to help suchemployees make informed decisions.

  3. Pressure to Relocate
    When unemployment was at 3%, companies were eager to accommodate manyindividual employment requests, including the virtual office and long-distancetelecommuting.


    However, with the push for increased productivity and with more people in thejob market, telecommuting and virtual office options might be withdrawn fromsome employees.


    The face-to-face relationship has distinct advantages to some employer. Thus,there may be some additional pressure on employees to relocate.


    On 9/11, many companies lost key staff and “sudden succession” became anissue. HR realized, if it hadn’t before, that succession planning was not aluxury, but a necessity.


    And so HR has new emphasis on looking at key jobs and identifying thosepeople who could fill the open positions. To make that a reality, many employeesneed additional experience — sometimes at a different location. In suchsituations, relocation becomes a definite training tool.

  4. Increased “Long-Term” Assignments
    Competitive pressures will dictate that a vendor be “on site” for aclient. One way to get and keep the business will be to temporarily relocate keyservice personnel to the client’s site.


    If employees need experience in other locations and job assignments, butcannot relocate, then a long-term assignment short of a relocation becomes anoption.

  5. Global Security Issues Impact Global Relocation
    When Americans are targets and the country is at war, global relocation willdecline. Some executives in dangerous locations will be brought home, evenbefore their tour of duty is over.


    On the other hand, the globalization of business will not stop, and Americanmanagers will continue to be posted abroad. What will change is stepped upsecurity, even in such seemingly benign environments as major European cities.

  6. Fewer Corporate Dollars Allocated to Relocation
    Corporate relocation is expensive. Many organizations are looking closely atthe relocation packages they offer and the people who receive them.


    New hires will continue to receive less complete relocation packages thantransferees, and those will be closely evaluated based on the return oninvestment.

How These Trends Affect the Demand for Employee Relocation Services

  • Cost-of-living Issues and Mortgage Assistance: Because of housingcosts, HR will have to closely examine cost-of-living calculations.


    In addition, HR may consider working with mortgage companies to provide loanassistance and achieve volume discounts.

  • General Relocation Assistance: There are competing pressures on anindividual employee’s relocation decisions.


    HR will call on relocation specialists to develop relocation packages andprovide education and assistance.

  • Temporary Housing: More long-term assignments will require increasedtemporary housing options.

  • Spousal employment assistance: The costs of raising a family, being ahomeowner, and having an expected standard of living generally require twoincomes. Many employees will be ask about spousal employment assistance beforethey accept relocation offers.

  • Global Relocation Assistance: For those companies either bringing homeexecutives or still sending them overseas, HR will need assistance in relocatingthese key professionals.

  • International Security: Given the volatile nature of the world and thethreat of terrorism aimed at Americans, HR will increase its use of firms thathave experience in international security.

Source: Margaret Magnus, Publisher, and The Workforce Editors, January 2002.

Posted on February 7, 2002July 10, 2018

HR Portals a Top Priority

Eight in ten companies responding to the Workforce 2002 HR Trends Survey either have or plan to add an HR portal. Workforce found that HR professionals currently are using HR portals or intranets for:


  • Company communication (49 percent)
  • Employee handbooks and policies (42 percent)
  • Work/life information and links (29 percent)
  • Benefits enrollment (24 percent)
  • Training (24 percent)
  • Employee message board (22 percent)
  • HR record-keeping (18 percent)
  • Other uses, including recruitment and employment information (4 percent)

HR Spending on Technology and Software Increases or Stays the Same for 2002
More than half of the respondents said they will increase the amount they spend on technology and software this year. Twenty percent said spending is staying at 2001 levels.


The 2002 spending follows healthy technology and systems spending in 2001, according to the survey. In 2001, 68 percent of those surveyed by Workforce kept or increased their level of spending. Of those:


  • 25 percent increased their spending based on need
  • 22 percent spent their software/technology budgets as planned
  • 21 percent put expenditures temporarily on hold and eventually spent them

Software and Technology Contribute to Cost-Cutting
Software and technology still hold the key to increased productivity and efficiency–it can save employee’s time, help them work smarter, and reduce manpower. When asked why software changes are planned, efficiency (59 percent) and cost savings (22 percent) were among the reasons most cited by Workforce survey respondents.

Posted on February 7, 2002July 10, 2018

Recruitment & Staffing Trends and Implications for 2002

The editors of Workforce have looked into their 2002 crystal ball and identified what they think are the major issues affecting HR management today. Then they examined the impact of these issues on individual HR functions.


What’s happening in your company that contradicts or confirms these trends?


Major Trends Affecting Human Resources Management in 2002


Trend #1: Significant HR issues are intertwined with the current economic climate.


The economic climate has significant HR implications, and conversely, some HR issues are affecting the economic climate.


For instance, there is an ongoing labor shortage, obscured, in part by the current – but temporary – economic cycle. This labor shortage will have long-term effects on businesses’ ability to compete in the world marketplace. Therefore, HR must manage to that labor shortage, despite contrary evidence.


Trend #2: Tough times require continued cost-cutting beyond layoffs.


It looks as if the 9/11 events may have helped to delay the country’s economic recovery. Thus, many companies will continue to look for ways to cut costs.


In 2001, layoffs targeted less-skilled and marginal performers. In many organizations, only key employees are left. Additional staff cuts could hurt current business and hinder future economic recovery.


Companies cannot over estimate the importance of key employees to an organization and the continuing need to retain the best and the brightest.


As a result, HR will need to look at both trimming expenses and fulfilling HR’s demand to keep and attract the best employees.


Trend #3: “Re-engineering” – or its next iteration – will become an important way to cut costs.


Since downsizing won’t achieve the necessary cost-cuts, companies and HR departments will have to re-engineer their processes and do what they now do faster, cheaper, and smarter.


HR will have two roles:


  • First, it will have to look at its own department and make HR more efficient, more cost effective, and a greater contributor to bottom-line stability.


  • Secondly, HR will work with executive and line management to support their re-engineering efforts.


Trend #4: The pending economic recovery will lag unless there are qualified employees in place to make it happen.


Sustained economic recovery is in the hands of the intellectual capital of an organization – its remaining employees.


Because those employees are vital to long-term corporate success, HR is responsible for maintaining their commitment, well being, skill sets and continued employment.


Therefore, HR will use all of its traditional tools to develop and maintain a competitive workforce.


How These Trends Affect Recruitment & Staffing


  1. Ongoing Labor Shortage
    Between the 9/11 events and the recession, the threat of a sustained, critical and business-threatening labor shortage now seems to be a remote possibility.


    But the U.S. actually faces a number of factors that could soon create a shortage of qualified workers, including the retirement of substantial numbers of Baby Boomers, increased immigration restrictions, and a declining birthrate.


  2. Clamp Down on Immigration
    The tightening of immigration practices and work visas in the wake of 9/11 affects the availability of qualified job seekers at both ends of the salary spectrum.


    There could be a significant shortage of both skilled, technical workers and thousands of non-skilled, manual laborers who support service industries, agriculture, and manufacturing.


  3. Companies Are Still Hiring Talented People
    Competitive companies are still hiring, but in fewer numbers. They are looking for those key employees who could mean the difference between a company’s success or its failure.


    Finding the right people isn’t easy. Recruiting budgets are tight and widespread layoffs mean there are more candidates to screen. It’s critical for companies to hire right — the first time.


  4. More Candidates Means Better Screening
    Given the business survival issues at stake, there is less margin for error in hiring. A bad hire is too costly, in terms of money, time, and lost business. Better screening makes for better hires.


  5. Pressure for Cost-Effective Recruitment Practices
    Despite all these pressures, there are fewer corporate recruiters and less money to spend. HR professionals will need to use cost-effective recruitment and staffing vendors to manage recruitment costs.


  6. Pressure for the Right Staff
    Sustained economic recovery is in the hands of the intellectual capital of an organization — its employees. It’s HR’s responsibility to make sure that the right people are in place at the right time.

    HR will need to make quality hires, make the right hire the first time, control expenses, and do it with limited HR staff.


  7. Global Security Issues Impact Global Relocation
    When Americans are targets and the country is at war, global relocation will likely decrease. Some executives in dangerous locations will be brought home, even before their tour of duty is over.


    U.S. companies will hire more local nationals, but will be concerned about their backgrounds, and will call for extensive screening and checking.


How These Trends Affect the Demand for Recruitment & Staffing Services


  • Background Screening: New security issues will lead to increased background checking and screening for all new hires.


    It will require processes and systems to screen the existing workforce, particularly in sensitive industries ranging from transportation to food industries to nuclear power plants.


    In addition, global organizations will extend their background/security checks to their new hires outside the US.


  • Skills Testing & Assessment Services: Because there are more candidates, short-staffed recruiters will need third-party screening services and assessment tools to sift out the dregs and find the most qualified applicants.


  • Media & Advertising Agencies: Corporate recruiters have gone from just getting any résumé to getting the right résumé.


    They want recruitment sources — from media to staffing agencies — to provide the right people, not just warm bodies.


    And to make the most of media expenditures, recruiters can use the help of recruitment ad agencies to provide sharp, clear recruitment messages.


  • Applicant Tracking Systems: The pressure to keep costs under control will require corporate recruiters and HR pros to do detailed cost analyses by source, time to hire, retention, and any factor that can help identify the return on investment.


    Although there are fewer candidates to track, there is more detail. It will be necessary to track and capture screening and assessment results.


    And to accomplish cost-effective recruiting, HR will need the data and analysis capabilities of applicant tracking systems.


  • Contingent Staffing: As the recovery starts, many companies will be hesitant to make the employment commitments, so they will look to contingent staffing agencies for talented workers.


    Also, they will be more interested in the “temp-to-hire” process, because it gives them a test drive, and reduces the risk of a bad hire. What will be different are better contingent management tools for HR, relying both on new agency contracts and third-party management software.


  • Online Recruitment: Now that the online recruitment market has consolidated, there are fewer choices for employers.


    In response, the remaining online suppliers will provide more choices themselves, particularly for target, niche recruitment markets.


Source: Margaret Magnus, Publisher, and The Workforce Editors, January 2002.

Posted on February 7, 2002July 10, 2018

Training & Development Trends and Implications for 2002

The editors of Workforce have looked into their 2002 crystal ball and identified what they think are the major issues affecting HR management today. Then they examined the impact of these issues on individual HR functions.


What’s happening in your company that contradicts or confirms these trends?


Major Trends Affecting Human Resources Management in 2002


Trend #1: Significant HR issues are intertwined with the current economic climate.


The economic climate has significant HR implications, and conversely, some HR issues are affecting the economic climate.


For instance, there is an ongoing labor shortage, obscured, in part by the current – but temporary – economic cycle. This labor shortage will have long-term effects on businesses’ ability to compete in the world marketplace. Therefore, HR must manage to that labor shortage, despite contrary evidence.


Trend #2: Tough times require continued cost-cutting beyond layoffs.


It looks as if the 9/11 events may have helped to delay the country’s economic recovery. Thus, many companies will continue to look for ways to cut costs.


In 2001, layoffs targeted less-skilled and marginal performers. In many organizations, only key employees are left. Additional staff cuts could hurt current business and hinder future economic recovery.


Companies cannot over estimate the importance of key employees to an organization and the continuing need to retain the best and the brightest.


As a result, HR will need to look at both trimming expenses and fulfilling HR’s demand to keep and attract the best employees.


Trend #3: “Re-engineering” – or its next iteration – will become an important way to cut costs.


Since downsizing won’t achieve the necessary cost-cuts, companies and HR departments will have to re-engineer their processes and do what they now do faster, cheaper, and smarter.


HR will have two roles:


  • First, it will have to look at its own department and make HR more efficient, more cost effective, and a greater contributor to bottom-line stability.


  • Secondly, HR will work with executive and line management to support their re-engineering efforts.


Trend #4: The pending economic recovery will lag unless there are qualified employees in place to make it happen.


Sustained economic recovery is in the hands of the intellectual capital of an organization – its remaining employees.


Because those employees are vital to long-term corporate success, HR is responsible for maintaining their commitment, well being, skill sets and continued employment.


Therefore, HR will use all of its traditional tools to develop and maintain a competitive workforce.


How These Trends Affect Training & Development


  1. Continued Need for Skilled, Technically Trained Employees
    The dot-com focus of 1999/2000 highlighted the need for highly technical personnel. The seeming decline of technology has obscured the ongoing demand for a very skilled workforce.


    However, it’s inherent in every industry. There are fewer and fewer unskilled jobs – everything requires using a “computer’’ from manufacturing, to diagnostics, to placing an order in a restaurant.


    The lines are blurring between manual labor, technical skills, and professional requirements. Thus, if the workforce is not up to speed technologically, then HR must fill in the gaps with training.


  2. A Shrinking Workforce Brings Succession Planning – and Training – to the Forefront
    When large numbers of the Baby Boom generation retire, HR needs to be prepared to fill these open positions. That means succession planning – not just for a few key executives, but for all key positions.


    Successful succession planning relies on skills assessment followed by skills training to ensure that the company is preparing and training its employees adequately.


  3. Training Investments Pay Off
    The training investment in good employees pays off.


    If companies are pared down to their best and brightest, there’s greater pay off in training high-performing employees, versus marginal employees who just need basic skills. Companies need to (and can) get more out of their high potential people. Training helps take these employees to a higher level of contribution.


    A flat job market also means a company can get its money’s worth in training. Employees are not as likely to use their newly acquired skills to job hop.


  4. Cross Training Is a Necessity for a Downsized Workforce
    If organizations downsized too quickly, some skills and knowledge walked out the door. Smart HR professionals are learning that lesson and are cross-training employees now and for the future.


    In addition, with smaller workforces, there is less backup. So, regardless of why workers leave, companies need to make sure there are skilled employees to take their place.


  5. Need to Measure the ROI of Training
    It’s true that focused, well-placed training provides a return on investment (ROI). In order to justify training expenditures, HR needs to demonstrate that ROI.


    HR could use some help in measuring that ROI and will turn to training consultants and suppliers to document the results of training activities.


  6. Training Expenditures Cannot Be Delayed Indefinitely
    In the 2001 cutbacks, companies put training on hold and planned instead to spend those dollars in 2002.


    Regardless of the economic issues, training cannot be put on hold throughout 2002. Many of those dollars must be spent to keep up with technology, to generate new ideas, and to keep the workforce fresh and inspired. Delay training too long, and the viability of the workforce is affected.


  7. Message Dictates the Medium
    Online learning has sometimes been portrayed as the one solution for all training needs. In reality, training via the Internet works best when it’s just one of several approaches.


    In training, content or the message dictates the medium. Team training might be best in face-to-face situations. On the other hand, math-skills training could be best with individual, online, self-paced programs.


  8. Training Departments Downsized, HR Has a Greater Role
    As part of cost cutting, training departments have been downsized. HR generalists, who have a greater role in training decision-making, now manage many training activities.


    In turn, short-staffed HR departments will outsource more training design and implementation to third-party vendors.


How These Trends Affect the Demand for Training & Development Programs


  • Diversity Training: As the news continue to focus on possible terrorist activities, the general population will increase its profiling of individuals in the community – including the work community.


    Therefore, it will become even more important for HR to implement ongoing diversity training and awareness.


  • Conflict Resolution Training: In a down economy, there are increased personal tensions – tempers are shorter, nerves are frayed, and employees are suspicious. Employers need to be aware of this situation – and head off issues before they become significant problems.


    HR will look to professionals to provide training in conflict resolution – along with general awareness of how to maintain a peaceable workplace.


  • Safety Training: There is increased potential for violence in the workplace. Any number of situations can create volatility at work, but certainly the economic stressors created by the recession and exacerbated by the events of 9/11 deserve special attention.


    HR will need to train management in identifying potentially hot situations – and provide managers with general safety guidelines.


  • Skills Training: Because many companies lost key staff, particularly at the World Trade Center, “sudden succession” became an issue after 9/11. HR realized – if it hadn’t before – that succession planning was not a luxury, but a necessity.


    Thus, HR has new emphasis on looking at key jobs and identifying those people who could fill the open positions. To make that a reality, many employees need additional training and experience. HR will look to outside training providers to help fill these gaps.


  • Team & Problem-Solving Training: As companies begin to re-engineer, many ideas and solutions might come from the workforce itself.


    But not every company knows how to foster a climate in which such ideas and solutions can emerge. Smart companies will invest in training on problem solving and team building, giving employees the tools they need to help in re-engineering their organizations.


  • Quality Training: Quality was a media buzzword in the early to mid-1990s, but seems to have faded from view. However, there is less customer tolerance than ever for shoddy work or poor service.


    The “survival of the fittest” economic environment demands delivering the right product, on time, with no defects. Aggressive HR professionals will look at quality programs and training as a sound business investment.


  • Custom-Designed Training: As companies re-engineer, training will become an integral component in the success of installing and succeeding with those new processes.


    A greatly trimmed down HR staff has probably lost trainers, so it will be required to seek outside firms to help design and deliver training. The same is true in developing and delivering cross-training programs.


  • Learning Management Systems: With the downsizing of training departments, there are fewer people to manage training and development initiatives and to track employee training.


    A cost-effective approach is to put in place new training or learning management systems.


Source: Margaret Magnus, Publisher, and The Workforce Editors, January 2002.

Posted on February 6, 2002July 10, 2018

Dear Workforce How Do We Motivate A Lawyer To Meet Budget

QDear Workforce:


How can our law firm motivate a solicitor who is unlikely to meet his yearlybudget halfway through the year? We don’t want to wipe the slate clean and notrecover those fees. However, if we push too hard we may lose a good lawyer whohas reached budget consistently in the past. The lawyer is very busy but thebilling is not evident from the work, and he isn’t taking well to extra help inreaching budget.


– Watching dollars trickle away, HR, legal, Perth, Australia.


A Dear Dollars:


Productivity problems, in any business, are a constant concern. Usually, aproductivity drop in a previously high-performing employee is due to a complexinteraction of factors that even the employee may not really understand.Although law firms are usually very dollar-oriented and will simply want toquickly fix the problem and move on, if you are a concerned employer with a highinvestment in this employee, take the time to identify why the attorney isstruggling.


Issues other than time and file management may be the problem if the employeehas performed well in the past. For example, if other attorneys in the firm areunhappy with this attorney’s work, they may not refer assignments to him. Thisdries up the attorney’s workload and he may spend more time (not all of whichcan be billed) on each assignment out of a fear of not appearing productive.


Or, the attorney may be learning a different area of the law. A businessattorney learning employment law might not bill all of the time spentresearching or reading for context. Similarly, a high-performing attorney may beassigned work from partners in the firm who practice in an area of lawunfamiliar to this attorney. These assignments may require extensive backgroundreading before work can begin. If you balance this time against pressures tokeep clients and referring attorneys happy, the attorney could bill only afraction of the time worked. In these situations billable hours are down, butfor a good reason. Another possible reason for reduced billable hours isinefficiency caused by job dissatisfaction. Attorneys report extremely highrates of job dissatisfaction resulting in depression and other problems, whichmay manifest themselves at work.


Someone at the firm, usually a supervising attorney or an assigned mentor,needs to have a candid conversation with the attorney to identify any problemsand to develop a plan to address them. For the conversation to be productive,the mentor must allow the attorney to discuss all the possible reasons for thereduction in billable hours and not simply focus on the quickest solution. It’svery likely that the conversation will be difficult and that the attorney willbe resistant to discussion. Persevere. It is important for the success of theemployment relationship that the problems are identified and the solutions arejointly developed and not simply imposed.


If other attorneys are concerned with the employee’s work product, coachingor clarifying expectations may be all that is required. If the attorney islearning a new area of law, perhaps the billable-hour requirement should bereduced in the short-term in recognition of the increased future earningcapacity of this attorney. If the attorney is being asked by others in the firmto do work in an unfamiliar area, perhaps the attorney could be given credit forthe learning time that cannot be billed. If you identify that job- satisfactionissues are contributing to the reduced productivity and you don’t want to losethis attorney, outside intervention may be appropriate. The American BarAssociation and the local bar association may have access to confidentialcounseling. Remind the attorney of these resources and provide the time to workthrough any dissatisfaction issues.


Get creative in identifying the problems and the solutions. If the attorneyrealizes that the firm is truly interested in his success, making minor changesto how hours are counted or giving the attorney time to adjust to life changesmay be all the motivation that is necessary for the attorney’s — and the firm’s– long-term success.


SOURCE: Robin Bruins, senior HR manager, Personnel Management Systems,Inc.,Kirkland, Washington, August 10, 2001.


LEARN MORE: See “Team Health Check” toevaluate your team for symptoms of dysfunction.


The information contained in thisarticle is intended to provide useful information on the topic covered, butshould not be construed as legal advice or a legal opinion. Also remember thatstate laws may differ from the federal law.

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Dear Workforce Newsletter

Posted on February 5, 2002June 29, 2023

iProduct Showcase-i Recruitment & Staffing

In the go-go years, HR had its hands full when it came to recruitment and staffing. Fast-growing organizations were hiring in the dozens, hundreds, and thousands, and HR had to race to keep up with the requisitions.


And now? The requisitions might be down to a trickle, but HR’s job hasn’t gotten any easier. Now the volume comes from applicants, and the trick is to pick the right candidates for the right jobs in a way that’s thorough, fast, and cost-effective.


That’s where the products on the following pages come in. During up and down times, the right recruitment and staffing products make HR’s job easier. Here you’ll find better background checking, blended print and online recruiting, product features that help HR find star candidates, and end-to-end recruiting solutions. These companies know what you’re up against, and they have the answers you’re seeking:


Deploy Solutions, Inc.
Career Builder, Inc.
PeopleWise
Recruitmax


Deploy Solutions, Inc.

Deploy Solutions
100 Lowder Brook Dr
Westwood, MA 02090
781/461-9024
salesinfo@deploy.com

Deploy Solutions, Inc. Be sure it’s the right fit.
Deploy Solutions provides strategic workforce management software solutions to Global 2000 companies seeking to leverage hiring, deployment, and retention processes for competitive advantage.


By reducing the total cost of hiring while leveraging existing technology investments, Deploy’s solutions are demonstrating significant ROI today at some of the world’s largest companies, such as Bristol Myers Squibb, Synopsys, and Zimmer, to name a few. Leveraging our innovative technology and deep HR and technology expertise, customers are reporting reductions in time-to-hire by over 50 percent and cost per hire by over 30 percent.


Deploy’s products, Employ!® and Hirequest™, provide an end-to-end workforce management solution that streamlines the entire recruiting and hiring process. Our solutions allow companies to manage online résumés from résumé submission, to candidate matching and interview scheduling, through the actual job offer.


Optimizing and Streamlining the Hiring Process
Hiring is important, but hiring smart is the key to achieving a competitive advantage. Deploy software fully automates, integrates, and speeds decision-making at every step in the hiring process to ensure the best quality fit. It approaches workforce management collaboratively, enabling everyone involved in the process, from HR executives and recruiters to hiring managers and the interview team, to access the most recent and relevant candidate information. Its powerful workflow can scale to tens of thousands of users anytime, anywhere, taking weeks off the hiring process.


Always Make Quality Matches
Choosing the right people who fit an organization’s strategy and vision begins with the right search. Employ!’s unparalleled matching and ranking technology ensures organizations will always end up with the highest quality candidates. Using the requisition as the search query, Employ!’s advanced technology finds and ranks internal Employee Profiles and external résumés that best meet open job requirements. When Employ! finds a “star” candidate, based on your definition, organizations can make it their benchmark and use the “more like this” feature to find additional candidates just like the “star.”


Transform How Your Company Attracts, Recruits, and Screens Talent
Fully Leverage Your Own Company Website for Recruiting and Screening Job Seekers. Hirequest™, Deploy’s corporate careers website hosting solution, transforms a company’s existing corporate website from simply a “careers” page to a highly interactive tool for recruiting and identifying quality candidates. Hirequest seamlessly integrates with the Employ! product suite allowing companies to obtain Deploy’s complete workforce management solution and achieve true end-to-end workforce management processes.


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CareerBuilder, Inc.

CareerBuilder’s innovative approach to online recruiting is transforming the way organizations find the right people. We know a company’s success depends upon finding the best and brightest. That’s why CareerBuilder offers the industry’s only blend of print and online recruitment solutions, allowing employers the ability to reach the best talent, quickly and efficiently. With only one posting, you gain access to the most qualified and diverse candidates. So no matter how specific your criteria may be, CareerBuilder can help you connect with the right talent.


CareerBuilder offers a complete suite of products to meet your recruiting needs including Job Postings, access to our Résumé Database, Banner Advertising, and Company Profiles.


CareerBuilder’s Résumé Database allows you to search by a variety of criteria to quickly pinpoint candidates that meet your exact needs. Plus, you can save your searches and receive e-mail updates when new résumés are added matching your criteria.


Our banner advertising provides added value by driving qualified job seekers to your job postings and build awareness for your brand. Banner ads can even be targeted to reach candidates searching for jobs in a specific industry.


Adding a company profile will also help your company standout among today’s top candidates. By providing an in-depth company profile, job seekers will have the information they need to choose your company over a competitor’s. Information may include a company overview, benefits, working environment, and hiring locations.


CareerBuilder’s superior technology and recruiting solutions continue to lead the industry standard. So whether you need to fill one or 1,000 jobs, CareerBuilder is the source to reach the most qualified candidates. Together we can move your company forward. With CareerBuilder, the right candidate is closer than you think.


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PeopleWise

PeopleWise, a member of the LexisNexis Group, is a leading provider of legally compliant, automated pre-employment screening services to corporations and government agencies. PeopleWise combines the speed of the Internet with the power of LexisNexis services to help you:


  • Accelerate hiring decisions by reducing turnaround times.
  • Interpret results based on established job code criteria.
  • Ensure compliance with the Fair Credit Reporting Act.

PeopleWise’s flagship product, PeopleWise.net, features a familiar interface that looks just like your e-mail program. Because there are no initial set-up fees or monthly minimum investments, it’s easy to sign up and begin using PeopleWise.net in less than 20 minutes.


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Recruitmax Applicant Tracking Software offers Corporate Human Resource Professionals, Staffing Agencies and Executive Search firms the power to manage the entire hiring and recruiting process from start to finish and Recruitmax allows you to customize our program the way you want to, the way the makes sense to your company processes.


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  • Communication and Correspondence Tools
  • Reporting Tools

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Posted on February 4, 2002July 10, 2018

The Cost of Chronic Diseases

Chronic diseases have a huge impact on the health of American workers, and on the cost of health care in the United States. Planlinx prepared this look at four chronic conditions – asthma, depression, diabetes, and high blood pressure — their prevalence, the costs of illnesses, and the toll they take on the productive lives of employees:


Asthma: Asthma is a very serious chronic disease affecting more than 17 million Americans. Pediatric asthma is the leading cause of chronic illness in children, with an estimated prevalence as high as 8 percent, and is the cause of an estimated 13 million physician visits and 200,000 inpatient hospitalizations each year. Asthma is common in adults as well, affecting 5 to 10 percent by some estimates. Overall, between 9 and 12 million Americans are presently diagnosed as having asthma.


The incidence of asthma appears to be increasing. Between 1988 and 1997, the overall hospital discharge rate increased by 6.7 percent. From 1982 to 1996, the overall prevalence of the disease increased by 58.6 percent, with the highest increase (123.4 percent) seen in working-aged adults 18 to 44.


Between 1979 and 1997, a period during which the death rate attributed to all causes decreased by 17 percent and 8 out of 10 of the leading causes of death experienced decreases, asthma mortality actually increased by 55.6 percent. This rise in the incidence and mortality of asthma has been particularly notable in inner cities, possibly related to worsening environmental conditions such as outdoor air pollution.


Spread throughout industries
Occupational exposure may be another contributing factor. As many as 250 substances have been noted to trigger occupational asthma, some of which have the capability of causing illness which persists for years and is sometimes irreversible. Fifteen to 20 percent of all cases of adult onset asthma are thought to be work related. Contrary to intuition, cases of occupational asthma are not confined to the industrial sector. In one study, 39 out of 55 affected individuals worked in professional or service occupations such as nurse, cook, librarian, custodian, secretary, or sales director.


The total cost of asthma in 1994 was estimated at $10.7 billion. Direct medical expenditures accounted for approximately $6.1 billion or 56.8 percent of that total. The remainder consisted of indirect expenses such as time lost from work. For employer-sponsored health plans, the direct medical costs related to asthma are substantial. One 1992 study, using the enrolled children in a staff model HMO plan in Washington state, found that children with asthma had 88 percent higher medical expenses, received 65 percent more ambulatory visits, and had twice as many inpatient days as non-asthmatic children.


Data from the 1987 National Medical Expenditure Survey indicated much higher ratios nationwide. Asthmatic children were found to have 2.8 times the total medical expense, 1.9 times the ambulatory visits and 3.5 times as many hospitalizations as non-asthmatic children. For the employer, the indirect costs of asthma are significant as well. In 1994, for persons with asthma age 18 and older, there were an estimated 8 million work days lost at a cost of $1.3 billion. Over the period 1985-1994, adjusted costs associated with caregiver absence from work rose by over 38 percent. The cost of absences for adult asthmatics rose by over 395 percent during the same period, with an 80 percent increase in the total days lost.


Traditional methods failing
Traditional medical management approaches taken by health plans have done little to stem the increasing costs associated with asthma, much less do anything to promote better outcomes for and improve the quality of life of participants suffering from asthma. Utilization review programs may have some modest impact on length-of-stay in hospitalized patients but generally do little or nothing proactively to prevent the next ER visit or hospitalization. Greater physician compliance with asthma practice guidelines such as those published by the National Heart, Lung and Blood Institute could greatly reduce the morbidity associated with asthma but utilization review programs generally do not promote such compliance.


In recent years, more and more health plans have turned to disease state management as an answer to the asthma problem. Disease management programs utilize multidisciplinary care management, consultation by asthma specialists, treatment protocols based upon nationally accepted standards of care, and patient and caregiver education in a strategy aimed at preventing acute exacerbations, thereby reducing inpatient and emergency room utilization by asthmatics. Health and economic outcomes data is used to measure the effectiveness of the disease stage management program. Outcomes research has indeed proven that disease state management and intervention programs can be very effective at reducing morbidity and resource consumption associated with asthma. One 1998 study estimated $4,845 per patient in annual resource savings after 22.8 months of follow-up.


The principal problem with disease management programs for asthma is their reliance upon claims data analysis for case finding. Lack of standard criteria for identifying asthmatics and the reluctance of providers to label patients as asthmatic because of concerns about patient insurability mean that asthma is under-reported in claims data. Use of claims data typically involves delays of 3 to 6 months before a patient can be identified and disease management can be implemented. This delay results in increased morbidity and much lost savings opportunity.


Depression: The Global Burden of Disease Study has identified major depression as the fourth leading cause of death and disability worldwide. Depression was ranked behind lower respiratory infections, diarrheal diseases, and perinatal disorders, but, surprisingly, ahead of ischemic heart disease and cerebrovascular disease, conditions that we are used to thinking of as our most significant health problems.


According to the National Institute of Mental Health, approximately 18.8 million Americans — 9.5 percent of the U.S. population aged 18 and over — have a depressive disorder at any given time. One in 6 will suffer from major depression at some point in their lives. And there is evidence from epidemiological studies that the incidence of depression is on the rise. 1990 estimates put the annual costs of depression in the United States at $43.7 billion. Major depression has a high mortality rate — as much as 15 percent by some estimates — and increases morbidity and mortality associated with other chronic diseases.


No care given
Despite the fact that effective treatments exist for depression, large numbers of cases go without any care. Others receive care that is sub-standard. A study newly published in the Archives of General Psychiatry finds that while 83 percent of adults with a probable depressive or anxiety see a healthcare provider and 30 percent receive some appropriate treatment, most of the care provided is from primary care providers only. Only 19 percent of those receiving treatment from non-specialists were found to receive appropriate care (compared with 90 percent of those receiving care from a mental health specialist). Insurance coverage and income had no effect on rate of appropriate treatment.


The widespread inadequacy of treatment for depression has tremendous implications for employers seeking to control healthcare costs and maximize productivity.


Untreated depression is responsible for overall increases in medical care costs for an employee population. Depression has been repeatedly been shown to increase usage of non-behavioral health services.


A 1995 study, for example, published in the American Journal of Psychiatry, measured health care costs for 328 primary care patients in an HMO who had been screened for anxiety and depressive disorders. Patients with anxiety or depressive disorders had 70 percent higher health care costs ($2,390 vs. $1,397) than those with no such disorders. Cost differences persisted after adjustment for medical co-morbidities and were found to be related to increased utilization of general health services and not higher mental health treatment costs. Successful treatment of depression may normalize healthcare costs over time.


Affect on non-mental health
Unavailability of adequate mental health services results in increased utilization of general health services. An example involves a large self-insured U.S. corporation that, in an effort to control rising health care costs, instituted greater employee cost-sharing through large increases in deductibles and co-payments. In addition, illness-specific prior-authorization and utilization review procedures were instituted.


These measures resulted in a greater than one-third decline in the utilization mental health services over two years, three times the decline experienced for other health services. However, those employees who used mental health services experienced a 37 percent increase in use of non-mental health services (as well as significantly increased lost days due to illness). Non-users of mental health services experienced no such increases. Cost savings associated with decreased utilization of mental health services were fully offset by increased general health care utilization and sick days.


Untreated depression is common among patients suffering from other chronic conditions. Cost of illness, severity of symptoms, and compliance with treatment regimen can all be negatively impacted by the co-morbidity of depression. A recent study on depression in diabetes found a direct relationship between severity of depression symptoms and poorer diet and medication adherence, greater functional impairment, and higher health costs in primary care diabetics.


Depression was found to increase mortality as well as increase outpatient hospital contacts and inpatient readmissions among 848 1-year survivors of acute myocardial infarction. In addition to increasing the severity of pre-existing chronic conditions, untreated depression may actually be a predisposing factor to the development of chronic disease.


Indirect costs, too
Apart from the direct health care costs associated with untreated depression, it is clear that there are substantial indirect costs, such as increased absences, decreased productivity, and increased disability. A study among employees at First Chicago Corporation demonstrated longer average length of disability and higher disability relapse rate for those employees disabled by depression as opposed to other conditions. Another study found depressed workers have between 1.5 and 3.2 more short-term disability days in a 30 day period than other workers. A 2000 study in the American Journal of Psychiatry found depressive illness to be associated with a mean 9.6 annual sick days in a major corporation, significantly more than heart disease, hypertension, diabetes, or back problems.


Treatment of depression has been found to normalize productivity and absences. Berndt and Finkelstein, in a 1998 study of perceived work performance in depressed individuals, found that a reduction in depressive severity was associated with improved performance, and that improvements occurred rapidly, two-thirds of improvement by week 4 of treatment. VonKorff and Ormel, writing in the Archives of General Psychiatry, report a 72 percent reduction in disability days and 40 percent reduction in disability score in treated severe depressives. Moderately depressed individuals achieved a 36 percent reduction in disability days and a 45 percent reduction in disability score.


Diabetes: For this example of a serious chronic illness and its costs, we will consider a health plan that has 10,000 covered lives. An estimated 500 to 1000 are Type I and Type II diabetics. They may account for as much as $1 in every $7 you spend on healthcare. One in 3 of your subscribers requiring dialysis and 1 in 4 of those requiring kidney transplant may be found in this group. They are at risk for blindness, amputations, stroke, diabetic neuropathy, chronic ulcers, gastroparesis and other complications.


Despite this, perhaps 65 percent of those individuals have never attended an educational program on diabetes and 40 percent may have received no diabetes education whatsoever. Most of them do not monitor their blood glucose daily. About 50 percent do not receive HbA1C testing. 65 percent receive no fasting blood glucose testing. More than 90 percent do not receive regular foot exams. More than a third may have never seen a dietician. 30 percent may not receive retinal exams or have their lipid levels checked. This is a population crying out for disease management intervention yet conventional wisdom tells you that disease management cannot be cost effective.


The Diabetes Control and Complications Trial (DCCT) was a multicenter study sponsored by the National Institutes of Health between 1983 and 1993.


Dramatic results
The study demonstrated that a comprehensive diabetes management program aimed at keeping blood sugar as close to normal as possible could result in decreased long-term complications in Type I diabetics. Participants were trained to test their blood sugar and administer insulin 4 or more times per day. Insulin dosages were adjusted in accordance with food intake and physical activity. A diet and exercise plan was followed and patients received regular follow-up from an interdisciplinary team of health professionals. Results of the trial were dramatic. Risk of retinal complications was reduced by 76 percent, kidney disease risk by 50 percent, and neuropathy risk by 60 percent.


Given these favorable results, one might expect that comprehensive diabetes management such as that provided in the DCCT would be embraced by managed care organizations as a surefire approach to improving quality of care and reducing costs associated with diabetes.


But the DCCT doubled the cost of management of participants. Although this cost increase is offset by reduced medical expenses related to long-term complications, managed care organizations have been reluctant to embrace disease management programs modeled on the DCCT.


Given that the average subscriber stays with a managed care organization only about 18 to 24 months, a savings model based upon reduced long-term complications is a hard sell in the current environment. For employers hard-pressed to reduce healthcare premiums, short-term increases in cost associated with comprehensive diabetes management can be hard to swallow as well.


High absence rates
Most savings models, however, fail to account for the indirect costs of diabetes to an employer. Diabetics average 13.8 days of absence from work per year versus 3.0 for the general population. For our example group having 10,000 covered lives, this means between 5,000 and 10,000 extra sick days per year (20 to 40 FTEs). Diabetics are much more likely to use short-term disability benefits than the workforce as a whole, and for diabetics, periods of short-term disability average 26 days. 12-month recidivism (the likelihood of having a second short disability period in 12 months) is about 8 percent. Diabetics are also more likely to have physical disabilities such as amputation or visual impairment that restrict the types of work that they can do and require special accommodation in the workplace.


A second limitation of many savings models is the failure to account for the increased general medical expense (expense not related to the treatment of acute glycemic effects or chronic complications) associated with diabetes. Middle-aged persons with diabetes have been found to be hospitalized more frequently than non-diabetic middle aged, with a longer mean length-of-stay.


In 1992, when total medical expenditures for persons with diabetes were estimated at $105 billion, only 16 percent was attributed to diabetes care and acute glycemic events. Diabetics have been found to have a rate a prevalence of depression about three times that of the general population as well as increased incidence of generalized anxiety disorder and simple phobia. Although not yet quantified, additional direct and indirect cost related to increased mental health services utilization and decreased productivity can be reasonably be expected for an employer.


Comprehensive diabetes management have not universally failed to demonstrate short-term cost savings. Diabetes Treatment Centers of America published short-term results from their comprehensive diabetes management program, Diabetes NetCare, in the Journal of Clinical Endocrinology in 1998.


With 7,000 diabetic lives, at 1 year after initiation, gross adjusted economic savings reached $50 per diabetic member per month, hospital admissions were reduced by 18 percent over baseline, and bed days were reduced by 21 percent. Participants were significantly more likely to have received HbA1c testing, foot examination, eye examination and cholesterol screening.


Program costs were not published but the program was reported to break even at approximately 1,265 diabetic members. The $600,000 in adjusted gross savings per 1,000 diabetic members achieved in year 1 was projected, by DTCA’s model, to grow to $828,000 in year 2, $1,120,000 in year 3, $1,364,000 in year 4, and $1,510,000 in year 5. Analysis included only medical costs. It did not consider likely substantial savings from increased productivity and decreased work absences.


High Blood Pressure (Hypertension): About 1 in 5 Americans and about 1 in 4 American adults have high blood pressure. Hypertension was listed as a primary or contributing cause of more than 10 percent of all deaths in the United States in 1997. As many as 423,000 hospitalizations during 1997 could be directly attributed to hypertension. Hypertension is a leading cause of heart failure, end-stage renal disease, and stroke.


Based upon studies by the National Heart, Lung, and Blood Institute (NHBLI), direct medical expenditures for hypertension in 1995 were estimated at $17.07 billion, with another $6.67 billion in costs related to lost wages and productivity. These conservative estimates only reflect the direct costs of hypertension — not the staggering costs of its subsequent impacts.


Of those Americans with high blood pressure, according to the NHBLI study, 31.6 percent are unaware they have it. Another 26.2 percent are receiving medication but remain uncontrolled. 14.8 percent are receiving no medication. Using these statistics, it can be estimated that 18 percent of adult US health plan enrollees are presently at risk due to uncontrolled hypertension.


Large bills
Research findings presented at the American Heart Association’s 72nd Scientific Sessions during November 1999 indicate that a person with untreated severe high blood pressure will incur an average of $14,582 per year in medical bills due to hypertension and its complications.


A moderate hypertensive would incur an average of $5,646, and a mild hypertensive $3,678. The costs of effectively treated severe, moderate, and mild hypertensives averaged $895, $760, and $516 respectively. Using the weighted average cost for uncontrolled hypertensives ($5,492) and the maximum average cost for controlled hypertensives ($895), the average annual cost savings associated with effectively controlling hypertension can be estimated at $4,597 per individual.


Utilizing the figures above, it can be estimated that, for an employee group health plan with 15,000 covered adults, achieving control in just 10 percent of presently uncontrolled hypertensives can result in potential cost savings of over $1.2 million annually.


SOURCE: Planlinx. To read the fully footnoted versions of these stories, as well as another piece on heart disease, please visit Planlinx.


Posted on February 1, 2002July 10, 2018

Recognition & Awards Trends & Implications for 2002

The editors of Workforce have looked into their 2002 crystal ball and identified what they think are the major issues affecting HR management today. Then they examined the impact of these issues on individual HR functions.


What’s happening in your company that contradicts or confirms these trends?


Read the quick synopsis below. Then to give your opinion, click on the Recognition & Awards Survey.


Workforce will tabulate these results and include them – and selected comments – in the next version of this article.


Major Trends Affecting Human Resources Management in 2002


Trend #1: Significant HR issues are intertwined with the current economic climate.


The economic climate has significant HR implications, and conversely, some HR issues are affecting the economic climate.


For instance, there is an ongoing labor shortage, obscured, in part by the current – but temporary – economic cycle. This labor shortage will have long-term effects on businesses’ ability to compete in the world marketplace. Therefore, HR must manage to that labor shortage, despite contrary evidence.


Trend #2: Tough times require continued cost-cutting beyond layoffs.


It looks as if the 9/11 events may have helped to delay the country’s economic recovery. Thus, many companies will continue to look for ways to cut costs.


In 2001, layoffs targeted less-skilled and marginal performers. In many organizations, only key employees are left. Additional staff cuts could hurt current business and hinder future economic recovery.


Companies cannot over estimate the importance of key employees to an organization and the continuing need to retain the best and the brightest.


As a result, HR will need to look at both trimming expenses and fulfilling HR’s demand to keep and attract the best employees.


Trend #3: “Re-engineering” – or its next iteration – will become an important way to cut costs.


Since downsizing won’t achieve the necessary cost-cuts, companies and HR departments will have to re-engineer their processes and do what they now do faster, cheaper, and smarter.


HR will have two roles:


  • First, it will have to look at its own department and make HR more efficient, more cost effective, and a greater contributor to bottom-line stability.


  • Secondly, HR will work with executive and line management to support their re-engineering efforts.


Trend #4: The pending economic recovery will lag unless there are qualified employees in place to make it happen.


Sustained economic recovery is in the hands of the intellectual capital of an organization – its remaining employees.


Because those employees are vital to long-term corporate success, HR is responsible for maintaining their commitment, well being, skill sets and continued employment.


Therefore, HR will use all of its traditional tools to develop and maintain a competitive workforce.


How These Trends Affect Recognition & Awards


  1. Downward Pressure on Salaries
    Cost-control still puts downward pressure on salaries. Raises – if they exist – are kept to a minimum. HR must help management find ways to keep employees motivated and productive until the upturn occurs – without large expenditures of cash.


  2. Recognizing and Rewarding Performance Still Key
    HR is looking for ways to recognize performance – and still not create new expectations or salary/bonus entitlements.


  3. Awards Have Specific Benefits for Tough Times
    Awards still have a higher perceived value than cash. When companies are trying to conserve cash – and recognize employee performance – that perception of “a higher value” takes on a new importance.


    Awards are more conspicuous than cash. Cash is spent – the award reminds the employee of the achievement and the recognition.


    Awards have a wider circle of recognition among family, friends and co-workers, when they are displayed, worn, outing, trip, etc. There’s some reminder and/or event that gets the attention of others and reinforces the award, the accomplishment, and the praise.


  4. New & More Frequent Awards Programs
    Thus, HR will work with line management to develop new applications for rewards and incentives programs.


    Management can do recognition and awards activity more frequently than a raise – and provide awards for very specific performances. Awards are a way to support short-term objectives and make only short-term reward commitments – but still recognize significant achievements.


  5. Awards Are Tailored to Individuals
    To be most effective, awards need to be tailored to the individual. Thus, smart HR professionals will survey employees on their specific preferences and offer a broad award selection of awards to meet personal lifestyle preferences.


  6. Awards Provide a Cost-Effective Solution
    Thus, even in tight times, awards continue to be purchased and even take on a new importance as a strong tool for recognition. They have a relatively low cost vis-à-vis their high value in helping to retain, motivate and inspire employees. They recognize individuals as well as teams. They trim costs and can raise internal competitiveness.


Participate in the the Recognition & Awards Survey

Source: Margaret Magnus, Publisher, and The Workforce Editors, January 2002.

Posted on January 31, 2002June 29, 2023

The New Year Brings Key Decisions for HR

As the new year begins, it’s an auspicious time to review recent changes in employment law, and to look at new workplace legislation. Last year brought significant changes in the Family and Medical Leave Act, and continued trends in the sexual harassment arena. In 2002, HR professionals should be aware of additional decisions on the FMLA, as well as crucial rulings that may affect the way employers can use mandatory arbitration. In addition, the Supreme Court will hear a case that could reshape the Americans with Disabilities Act. Maria Danaher, an employment attorney with the firm of Dickie, McCamey & Chilcote, reviews the key issues from 2001, and looks to the year ahead.


Looking at last year, what were the significant decisions?
One would be the Washington, D.C., circuit decision ruling that non-union employees are entitled to have a coworker present at an investigatory meeting. In this case, there were two guys who were trying to improve work conditions at a non-union shop. One was called into a meeting; he asked to have the other with him and the employer said no. The court ruled against the employer. That doesn’t mean that employers must inform employees that they have the right to have a coworker present at an investigatory meeting. But if the individual asks, you can’t say no-if there’s a reasonable expectation that the outcome of the meeting will include discipline. That’s important for non-union employers to note.
What was the hot legal issue for 2001?
The hot issue of 2001 was the FMLA. There were a number of circuit courts that decided issues regarding the FMLA. There was one major ruling: An employer’s mistake in granting FMLA leave to an ineligible employee doesn’t make that person eligible. In that case, an employer gave an employee FMLA leave, then found the employee had not worked for the requisite number of hours to be eligible for FMLA leave. But the employee demanded it anyway, because the employer had agreed to it. The court said no. So the courts have been using a commonsense approach in not expanding the language of the FMLA.
What were other big cases that helped interpret the FMLA?
The Seventh Circuit ruled that the right to be reinstated to employment after FMLA leave is not absolute. The court allowed a nursing-home employer to terminate an employee on her return from maternity leave because she had mismanaged her position. That’s a big issue for employers: “I’ve sent someone out on FMLA leave. When they come back, I can’t terminate them because the law requires me to keep their job open.” But in the Seventh Circuit case, there had been documentation of performance problems before the employee left. While she was out, the employer put somebody in her position who did a better job. When she came back, she was told about the complaints and offered an opportunity to resign, and she said they’d have to fire her. So they did. And when she sued them, the court ruled for the employer because there were discrepancies in the employee’s performance. It’s another tap on the shoulder to employers to understand how critical documentation is in these performance issues. The employer prevailed because it had documented her performance problems before she went on leave.
Have there been any other big issues that have been worked out in the courts in the past year?
We’re continuing on the path started by the 1999 Faragher and Ellerth sexual harassment decision: What kind of a response to an employee’s sexual harassment complaint really insulates an employer from legal liability? That’s come up in a number of circuits. The decisions are pretty consistently rational. There was a recent case in the Seventh Circuit where the court basically said: If you have managers with hiring authority and you don’t train them in the basic features of anti-discrimination law, then, in the court’s words, you are making an extraordinary mistake. So employers are understanding they need to put their managers through some kind of awareness training for how to investigate, respond, and follow up on these claims.
In 2002, it looks like the FMLA will remain an issue.
The Supreme Court will actually be looking at some FMLA cases in this term. One is Ragsdale v. Wolverine Worldwide. This concerns a DOL regulation stating that FMLA leave doesn’t start until an employer informs the employee he or she is on FMLA leave. So people were going on leave, then returning and demanding their 12 weeks of FMLA leave. They were getting chunks of medical leave they weren’t entitled to. In Ragsdale, the Eighth Circuit Court ruled that the regulation was invalid because it creates a right the statute didn’t confer. The statute only requires an employer to provide 12 weeks of unpaid leave, and under the DOL regulations, an employer can be forced to provide many more than 12 weeks. So this is the big one. It’s the case everyone’s looking at.
What is the expected outcome?
The Supreme Court is hesitant to allow a statute to be expanded-in a non-legislative manner-by the DOL. So it’s likely this Eighth Circuit Court decision will be upheld, but there’s no way to tell for sure.
Mandatory arbitration is another issue that will turn up this year, correct?
Yes, EEOC v. Waffle House will come in front of the Supreme Court. The question: Can the EEOC pursue a case on behalf of an individual who’s already agreed to arbitrate any employment claims? This is a big one for employers. “If I go through the trouble of getting my employees to sign an arbitration agreement, can the EEOC pick it up and take it to court anyway?” It really nullifies half of the benefits of having the arbitration agreement, because you still suffer the disruption and expense of the litigation you were trying to avoid. So that will be a big decision.
And finally, let’s talk about the major ADA case that will be resolved this year.
It’s huge: Toyota Motor v. Williams, about an ADA claim from a woman with carpal tunnel. It will be interesting to see whether the Supreme Court looks at this case narrowly or broadly. The narrow question is: Is carpal tunnel a disability? The broad question is: When is somebody truly disabled? The Sixth Circuit Court ruled in Williams that a woman’s carpal tunnel was sufficiently disabling to cover her under the ADA. The employer argued that to be covered by the ADA, you have to be substantially limited in a major life function-and working is a major life function. So even if I can eat, sleep, read, write, walk, if I can’t work-I’m not just unable to do one job function, but I’m unable to work-then I can be considered disabled. Toyota said the employee wasn’t unable to work. The only thing she couldn’t do was one particular job, where she had to hold brushes at shoulder level. But the court bypassed that rationale; it said that performing manual tasks is a major life activity. Even though it was only one aspect of her job, the fact that she can’t do manual tasks keeps her from performing a major life function.
So that’s a major development for employers.
That’s scary. Because that means people who aren’t necessarily disabled in a broad sense would be disabled for purposes of the ADA, if they had carpal tunnel syndrome. So the question is: What will the Supreme Court do with this? Will it deal narrowly with the Sixth Circuit’s rationale that performing manual tasks is a major life activity? Or will it rule on what it takes to include a person as disabled under the ADA? This is the one employers should keep their eyes on.

Update from January 8, 2002: After the publication of this article, the Supreme Court ruled that disabilities cannot be measured solely on the ability to do certain tasks at work. Justice Sandra Day O’Connor wrote that disabilities include “activities that are of central importance to most people’s daily lives,” such as seeing or hearing. You can get more information in the Legal Forum.


The information contained here is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion.

Posted on January 31, 2002June 29, 2023

What is XML, and Why It Matters to HR

Imagine a solution to some of your company’s most annoying data exchange woes. XML (Extensible Markup Language) is a new computer standard that is being touted as just that. It allows disparate systems to seamlessly exchange data and information.


Many large corporations, such as Cisco, Ford, and Lockheed Martin, have already made XML a key component of their business strategies. As the next wave of enterprise-wide management, communications, and commerce takes hold, and seamless exchange of data and information become standard operating procedure, more companies are expected to embrace XML.


And now that Microsoft has launched its XML-supporting “BizTalk Server,” that’s bound to happen sooner than later. Experts predict that it won’t be long before XML becomes the primary standard for e-commerce and a key e-business enabler.


“The great integrator”
Yet what exactly does the emergence of XML mean for HR — and specifically, the HRIS?


“Standard XML vocabularies for HR will lower integration costs and enable e-business,” says Chuck Allen, director of the HR-XML Consortium, a non-profit standards group for HR data exchange.


Company HR systems and infrastructures usually hold a great deal of information contained within their boundaries. “XML can be the great integrator,” says John Matranga, chief technology officer of Omicron Consulting and director of XMLabs, which designs and develops XML solutions for corporations and independent software developers.


There are many possibilities of exchange of information with the HR area of a company, explains Matranga. They include:


  • Organization of information for purchase, expense, and other approval cycles.


  • Integration of 401(k) information into an employee self-service portal.


  • Integration of personal information and certifications with a security system that allows access to valid certified resources.


  • Integration of payroll applications like Ceridian and ADP with real-time employee self-service.


Easier recruiting
XML should also improve the recruiting process. With XML, barriers to data interchange are eliminated. “Instead of having to integrate separately with each job board or recruiting venue, an employer will be able to make a single connection via the HR-XML standards,” says Allen.


Resume builder tools that support the XML standard will allow the capture of rich Meta data about a job candidate’s skills and interests. This will make it easier to search, analyze and compare candidates’ qualifications, Allen explains.


With a common schema that can be adopted by the industry, the ability to exchange, search and manipulate resumes will be greatly enhanced, says Matranga.


“One example would be an internal recruiting system that could link to a marketplace, act on local resumes as well as remote resumes at the same time,” he says.


As a result, recruiters would be able to take advantage of this common schema to help in recruiting in both private and open marketplaces.


More advantages
One of the best aspects about standard XML vocabularies for HR is that they do not necessarily require vendors to change how information is stored, says Allen. “HR-XML provides a neutral message between systems.”


Systems are integrated through “loose coupling.” Standard Application Programming Interface Definitions for processing XML have been widely implemented across all major programming environments, including Java, C++ and Visual Basic. “Thus, it should be relatively trivial for most HR vendors to move SML data in and out of their systems,” he says.


More good news is that the XML learning curve is not too steep, according to Allen. “As one developer recently told me, ‘XML was frightening at first, but frighteningly easy when it came time to do our first implementation,’” he says.


It’s clear that XML expertise will soon become much in demand in corporate IT departments. XML is to data as HTML is to presentation for the Internet, says Matranga, who has authored several books on XML.


“If you believe that Internet and intranet technologies will be important, then knowledge of XML is just as important as fundamental understanding of HTML,” says Matranga.


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