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Posted on January 2, 2001July 10, 2018

About Benchmark HR Solutions

B

enchmarkHR Solutions, Inc. provides start-up and emerging high-tech companies withoutsourced human resources solutions.


 


   Since its inception in 1995, the Salem, N.H-based company has providedassistance to more than 150 companies in four vertical market sectors:networking/telecommunications, Internet/Web, software and professional services.


 


   Benchmark advises clients on strategies and techniques aimed at helping themachieve their goals faster. Teams of staff consultants, practice managers anddirectors work one-on-one with clients to assess their HR outsourcingrequirements and recommend solutions.


 


   The company’s executive management is led by company founder and PresidentBill Bench, Executive Vice President and founder Mike Sawin and Chief PeopleOfficer Sandy Visser. Rounding out Benchmark’s executive panel is a team of vicepresidents with more than 50 years’ experience in the human resourcesindustry. 


    In addition to itsNew Hampshire headquarters, Benchmark has operations in metro New York (NewYork, New Jersey, Pennsylvania), metro D.C. (Virginia & Maryland), Atlanta,and Research Triangle Park (Raleigh/Durham, NC).


To contact Benchmark, visit www.benchmarkinc.com,or e-mailmikep@benchmarkinc.com.

Posted on January 2, 2001July 10, 2018

T. Williams Consulting, Inc.

T

. Williams Consulting, Inc. (TWC) of Collegeville, Pa., is a world-classmanagement consulting firm specializing in strategic staffing. Since 1996,TWC has helped its clients – from start-ups to Fortune 100 companies – tobuild their businesses and achieve success.


    TWC provides staffing assessments, on-site project staffing, missioncritical retained staffing, and staffing process and systems consulting tohigh technology companies in a variety of industries.


    TWC’s Project Staffing Practice focuses on sourcing and attracting thenation’s top talent. Project Staffing management consultants are experts atanalyzing corporate growth objectives and developing staffing strategiesthat quickly meet and exceed them.


    TWC’s e-ComNET Practice is focused on the unique needs of emergingtechnology start-ups. The team is supported by TWC’s leading-edge staffingprocesses and high-tech tools to ensure success.


    With its Retained Staffing Practice, TWC also offers an alternative totraditional executive search. With a dual emphasis on quality and speed,the Retained Staffing Practice specializes in the senior management needs ofhigh-tech firms.


    With a focus on staffing effectiveness, the Strategy, Systems and Process(SSP) Practice provides staffing strategy and systems consulting to a widevariety of clients. As a part of the SSP Practice, TWC also offers theStaffing Power ToolKit, a comprehensive resource guide that is focused onimproving the staffing function through the use of re-engineering andquality assessment techniques.


Aside from its headquarters, TWC operates offices in Phoenix, Chicago andWashington D.C. To contact the company, visit www.twilliams.com, telephonetoll free 866/TWC.1500 or send e-mail to m.sweeny@twilliams.com. Michael A.Sweeny is Managing Director, Project Staffing.

Posted on January 1, 2001July 10, 2018

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Posted on December 29, 2000July 10, 2018

Table of Contents January 2001

SpecialReport: HR on the Internet


Channeling the Résumé Floodwith Applicant Tracking
Millionsof résumés flow through the Internet, yet companies are oftenill-equipped to capture and hire the best candidates. In this package ofstories, you’ll see why applicant tracking is so popular and begin toassess how it can best help you manage the hiring process.
ByPaul A. Gilster, Barbara Davison, and William Dickmeyer
 
Better Training is Just a ClickAway
It’sno longer a question of whether the Web will be used to deliver workplacetraining. It’s just a matter of how fast it will happen, and what blendof digital and classroom instruction is best.
ByEilene Zimmerman
 
Online Incentives Sizzle – andYou Shine
Ofcourse you want a great rewards program. But the real reason for exploringonline reward sites is this: it’s a lot less work for you.
ByPaul A. Gilster
 
Hot Disputes Cool Down inCyberspace Mediation
Online dispute resolution candefuse anger and save HR managers time, energy – and real-world lawsuits.
ByBrenda Paik Sunoo
 
Making Online Self-Service Work
Putyour benefits administration on the Web and your employees will flock toit, right? Not when a good chunk of the working population can beclassified as technology resistant. You can help employees make a smoothtransition.
ByPaul A. Gilster

Features


When an Employee’s CrisisBecomes HR’s Problem
Sometimesthe line between the business world and the personal one blurs. Anemployee’s unresolved problems – a death, a disaster, a divorce – canaffect productivity and workplace morale.
ByChelle E. Cohen
 
The Workforce Interview
Howcan HR make a difference in a company? You pick your battles, says JimMoore, who directed workforce planning for Sun Microsystems. You might getrespect. You might get fired.
ByBob Rosner

Departments


Between the Lines
HRisn’t generally seen as being an “early adopter” of new technology.And that’s a big problem for the profession.
 
Mailbox
FreshHR. More on assertive assistants. A sitcom solution to the “holidayparty” dilemma.
 
Dear Workforce:
Dealingwith a disgruntled worker takes patience – and a plan. Merging disparatepay systems.
 
On the Contrary
It’s Jan. 1, 2001. You have aheadache. It’s Jan. 2, and your goals for the new year seem impossibleto attain. Shari Caudron feels your pain.
 
InfoWise
Thetop 10 HR tech trends for 2001 include technology outsourcing, streamingvideo on your desktop, and wireless synchronization with Bluetooth.
 
The Buzz
Threeways to structure expatriate compensation. HR’s resolutions for a newyear. The irony of ergonomic legislation. Should you pay interns?Recognition for businesses that do good.
 
S•M•L
Canthe Internet help you hit the salary mark? Companies of all sizes arefinding information online, but whether the free stuff is reliable is asubject of hot debate.
 
Legal Insight
Findingyour way through the Internet’s legal minefield. Retaliation against anillegal immigrant is big trouble. A leave-taking that leaves bigquestions.
 
Forte
Sun Microsystems found a way tobeat its employees’ commuting nightmares: satellite work centers.
 
Working Wounded
Whatdo you do when your company “suggests” you exercise your stock optionsas a sign of loyalty? And who would you most like to be your boss? Oprah?Einstein?
Posted on December 29, 2000July 10, 2018

On-Line Compensation Resources

Several sources to help you determine salary compensation.

  • William M. Mercer
  • Radford Surveys
  • Hay Group
  • Towers Perrin
  • Watson Wyatt Data Services
  • Western Compensation & Benefits Consultants
  • KPMG Group

Workforce,January 2001, Vol 80, No 1, p. 93  SubscribeNow!

Posted on December 29, 2000July 10, 2018

What Makes a Good Salary Survey

There are plenty of salary surveys available. Make sure you choose the right one for you.

  • The sample size has to be large enough to ensure that the information is valid.
  • Valid and useful surveys readily identify their key elements, including effective date of the data, term definitions, clarity of statistics, and position descriptions. Aggregate or summarized data also should be reported, and data collection, screening, and verification techniques identified to ensure that the survey was properly conducted and reported.
  • Survey sources and sample sources should always be identified. Reputable organizations should be willing to reveal the source of their sample to show that the data is both valid and accurate.
  • Be cautious when reviewing free online survey information. Numerous issues can affect the reliability and validity of the data reported. A key concern is how data is collected and reported.
  • Make sure the data is current.

For more information, you cancontact World at Work’s Information Development Call Center at 877/951-9191 orby e-mail at InfoCenter@worldatwork.org;or check out its Web site, www.worldatwork.org.


Workforce,January 2001, Vol 80, No 1, p. 88  SubscribeNow!

Posted on December 29, 2000June 29, 2023

Regulation Must be Based on Sound Science and Common Sense

Duringmy tenure as chairman of the House Education and the Workforce Committee, one ofmy responsibilities was to consider carefully the kinds of workplace regulationsissued by the Clinton-Gore Administration. Unfortunately, the administrationproposed plenty of risky and bureaucratic regulations, some of them based onunproven science and with the potential to cost businesses billions of dollars. 


   Ourcommittee had several opportunities in the 106th Congress to addressthe administration’s efforts at regulating the workplace. 


First came telecommuting
   
Forexample, the Occupational Safety and Health Administration (OSHA) made aterrible mistake when it announced in Nov. 1999 that companies are accountablefor federal safety and health violations that occur when employees work at home.OSHA’s advisory letter was an Industrial Age approach to handling the modernInformation Age workforce.


Anational discussion can only go so far if the threat of regulation still exists.

Whena front-page story appeared in The Washington Post about the issue, thenationwide reaction of the business community, their workers, and many inCongress was swift and resolute. OSHA’s action would have stopped one of themost innovative and flexible ways for employees to balance work schedules withtheir demanding family and personal responsibilities. 


   Today,almost 19.6 million people work at home, according to the International TeleworkAssociation and Council. The benefits of “telecommuting” are clear. Employees get flexible work schedules to balance all their obligations;city highways are less congested during rush hour; and the environment benefitsbecause less people pollute the air with their cars. Companies benefit fromimproved employee retention and recruitment and a less hassled and moreproductive workforce. 


   Eventhough Labor Secretary Alexis Herman withdrew the advisory letter just a dayafter the Post published its story — and OSHA announced it would try toformulate a new policy — questions remained about OSHA’s role in enforcingfederal regulations in the new age of telecommuting. There remain two majorconcerns. 


   First,many business owners oppose being required to inspect workers’ homes forsafety and health violations, which leads to issues like invasion of privacy andcost considerations. In addition, many telecommuting employees fear that OSHAcould force them to change everything in their houses from the type of furniturethey own to where their children can play during the “work day.”    


   SecretaryHerman and OSHA have called for a national discussion on issues surroundingtelecommuting, and our committee met that call with a congressional hearing andoversight. However, a national discussion can only go so far if the threat ofregulation still exists. OSHA must clearly state that it will not imposeregulations on home work sites while Congress works with OSHA and the LaborDepartment to formulate an acceptable policy. 


   CongressionalRepublicans were successful in 2000 in passing legislation to protect employeestock options for non-managerial and non-professional employees. The LaborDepartment issued an advisory letter early in the year stating that companiesgranting stock options must include the value of the options in hourlyworkers’ base pay. 


   Companiesoffer stock options as a way to reward the productivity of rank-and-fileemployees and provide them with an incentive to work harder. The department’s attempt to make stock options a part of employees’base pay changes the compensation due to them under the Fair Labor Standards Actand creates an administrative nightmare of increased cost, paperwork, andliability. 


   Therewere several questions about how the Labor Department arrived at this decision,and it was difficult to understand why the department would not want toencourage employers to share their prosperity with rank-and-file workers. ManyRepublicans, however, understood the importance of stock options and worked tocraft and pass legislation to protect them. I am pleased that a bill to do justthat, authored by committee member Rep. Cass Ballenger (R-NC), was signed byPresident Clinton in May (P.L. 106-202). 


Ergonomics debacle
    Afederal ergonomics standard was another issue of concern for our committee andan issue that will demand the attention of the Bush-Cheney Administration andthe 107th Congress.  Despiteour best efforts to delay a final standard until more study on the issue couldbe done, the Clinton-Gore Administration issued the rule on Nov. 14. I believe the rule is based on shaky science and would cost companiesbillions of dollars in new mandates.


Ergonomicscosts for the trucking industry alone would be more than $6 billion a year.

    Ergonomicsis the science of designing the workplace for the worker to reduce injury andstress on the body. “Ergonomics” is often used to advertise chairs,keyboards, and other special equipment that have been engineered to help makethe worker more comfortable. Beyond this popular usage, there is littleagreement as to what causes repetitive stress related muscular-skeletalinjuries, or exactly how they should be prevented or treated. 


   Becauseof this uncertainty, Congress appropriated almost $1 million in 1998 for anunbiased study on ergonomics by the National Academy of Sciences (NAS). InAugust 1999, the House voted to delay the implementation of OSHA’s ergonomicsrule until the NAS study was completed. I led these efforts because of the vastmedical uncertainty about exactly what causes repetitive stress injuries andbecause of my concern that before finalizing regulations, we should see theresults of the already-paid-for comprehensive NAS study. The study will befinished early next year. 


   Meanwhile,the cost of implementing the regulation could be staggering. OSHA’s own estimate places the cost to employers at $3.5 billion ayear, but many believe the agency has underestimated the costs. The NationalEconomic Research Associates found that actual costs for the trucking industryalone would be more than $6 billion a year. Wholesaler and foodservicedistributors could be hit with costs of up to $26 billion in the first year ofenforcing an ergonomics rule and $6 billion annually thereafter, according toFood Distributors International. 


   WhileI believe that worker safety and productivity should be a top priority, theBush-Cheney Administration and the next Congress must pledge to work together tobalance safety issues with sound science and common sense, as well as reflect onthe criticisms of the regulatory frenzy of the past eight years.


Posted on December 29, 2000July 10, 2018

Tips for Guiding Employees Through Crisis

It’s possible to help an employee through a personal crisis while doing what’s best for your business.

  1. Find out what the situation involves, and what the employee needs in terms of time off, flexible scheduling, reduced workload, or other concessions. Don’t assume you know what he wants – ask.
  1. Offer EAP brochures, as well as information on vacation time, sick time, FMLA, or leave of absence that may be available.
  1. Act as an intermediary between the employee and her supervisor, to help balance the employee’s personal needs with the business needs of the company.
  1. Try to make clear what accommodations can be made by the company, considering the employee’s role with the company and management’s ability to temporarily shift his workload.
  1. Reassure the employee, her supervisor, and coworkers that the employee is just going through a temporary situation. Encourage empathy and understanding.
  1. Help the employee shape a “transition” plan that will enable him to gradually return to his former responsibilities.
  1. Maintain contact with the employee and check with him, as well as his supervisor, periodically to see if everyone’s needs and expectations are being met. This is especially important if the employee is away from work for some time.
  1. If it is determined that an employee’s problems are interfering with the company’s business needs, make every effort to gently guide her back to a resuming her former responsibilities. Try to make the transition smooth and gradual for everyone.

Workforce,January 2001, Vol 80, No 1, p. 66  SubscribeNow!


 

Posted on December 29, 2000July 10, 2018

About the Company WorkLife Benefits

Work|Life Benefits helps companiesachieve measurable increases in employee productivity, retention and moralethrough the design and implementation of integrated work/life strategies andservices. 


    Work|Life Benefitsoffers programs relating to: 

  • Childcare services
  • Adultand elder care services
  • Adoptionand parenting
  • Specialneeds
  • Childsafety
  • Collegeand college planning
  • Maturetransitions
  • Expatriationand repatriation
  • Legalissues
  • Financialplanning
  • Convenienceand concierge services
  • Petcare
  • Adoptionsubsidy
  • GeriatricCare Management
  • Lactationservices

    Work|Life Benefitshas a national database of nearly two million providers and a map trackingprogram. Consultants provide written materials on a wide range of work-lifeissues. “Helping Hand” sheets contain solutions to common problems andchallenges facing the workforce. Books and videos are available. 


For moreinformation, please contact Bill Gurzi at bgurzi@wlb.com.

Posted on December 28, 2000June 29, 2023

How to Grill an Applicant Tracking Vendor

Here are some questions you’ll want to consider asking vendors ofapplicant-tracking products before you sign on any dotted line:


Functionality
Installation and training
Customer service
Pricing
Security and stability
Flexibility
Scability
Other


Functionality


  • What is the maximum number of users who can use this? Can they use itsimultaneously?
  • Can a hiring manager use the technology in such a way that prevents him orher from seeing other hiring managers’ candidates?
  • Tell me about how the system finds jobs from job boards. Where else can itfind resumes?
  • Does the system work with my existing company Web site with job listings?How?
  • Does the system work with my e-mail program (e.g. Microsoft Outlook)?
  • Does HR have the option of having as much or as little control as itwants?
  • How does your system interface with services such as background checks, relocation vendors, or drug testing companies? Do you have “preferred partners” I have to use?
  • Is your system compliant with the various international laws regarding data importation? For example, moving data from Germany to the United States?
  • Does the system work “wireless”?

 


Installation and training


  • What are the installation fees? How long does it take? Who on my end wouldbe involved? Tell me about the process.
  • What are the training fees? How long does it take? Who on my end would beinvolved? Tell me about the process.
  • Will the system interface with my HRMS? Are there any difficulties indoing so, or things to watch for?

 


Customer service


  • How many people will handle customer service for my account? When are theyavailable (what hours)? Tell me about the estimated response time. Any feesinvolved?

 


Pricing


  • Does scanning resumes cost extra?
  • Are there any other added fees? Tell me about them. Are there anydiscounts?
  • What are the costs per additional user? As my company grows, how willcosts be affected?
  • Do I have to pay extra for the test environment?


Security and stability

  • How often do you back the system up? What happens if you’re down—whatsafety-net plans are there? How are fees discounted?

 


Flexibility


  • How customizable is the system for me? Can it be used with a specificlanguage I need (Italian, Spanish, etc.)?
  • Can I change the layout or the navigation?
  • How can the system adapt to the unique aspects of my industry?
  • What are the prices on this customization? How long would it take to do?

 


Scalability


  • How often is the system upgraded? Does this cost more? How much more?
  • What upgrades do you have planned? Can our version be meshed into theupgrade?

 


Other


  • How long have you been in business? How many clients do you have when itcomes to applicant management?
  • What is the normal/ideal company size of a customer of yours?
  • Tell me a little bit about data recovery (what happens to my data if you go out of business).

  • Can I have names and contact information of your references?


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