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Posted on February 25, 2009June 27, 2018

Health Reform Speech Precedes Expected Medicare Budget Cuts

President Barack Obama on Tuesday night, February 24, pledged to reform the faltering health care system by year’s end, calling its costs “crushing” and parlaying wholesale change on modernizing how care is delivered and by pushing Americans to live healthier lives.


“I suffer no illusions that this will be an easy process,” Obama told a joint session of Congress in a nationally televised address. “It will be hard.”


The president said that while difficult, reforming health care would be a necessary move to help salvage the sagging economy. He said rising health care costs contribute to a growing number of bankruptcies and foreclosures across the country and has all but stymied growth among small businesses.


“Given these facts, we can no longer afford to put health care reform on hold,” he said.


The speech, which mentioned “health care” 15 times and linked economic recovery, in part, to the use of electronic health records, served as preamble to Obama’s first federal budget, due Thursday, February 26. In it, the White House is expected to trim back spending in Medicare and Medicaid, though where and exactly by how much is still uncertain.


“This budget builds on these reforms,” Obama said. “It includes an historic commitment to comprehensive health care reform—a down payment on the principle that we must have quality, affordable health care for every American.”


Filed by Matthew DoBias of Modern Healthcare, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

Posted on February 25, 2009June 27, 2018

Heidrick Revenue Down Amid Fewer Executive Searches

Executive search firm Heidrick & Struggles International Inc. reported net fourth-quarter revenue fell 12.1 percent year-over-year to $134.9 million as the economic slowdown took hold. The number of executive searches decreased 16.9 percent year-over-year in the fourth quarter, the company said.


“Our fourth-quarter results reflect further deterioration in economies around the world, which resulted in slower hiring decisions in every region and in almost every industry practice,” CEO L. Kevin Kelly said. “We continued to benefit from expense reductions as a result of cost-cutting initiatives adopted earlier in the year, but they could not fully offset the decline in net revenue.”


Heidrick said fourth-quarter U.S. net revenue fell 14.7 percent to $68.2 million.


European fourth-quarter net revenue fell 16.1 percent to $45.3 million. Asia Pacific fourth-quarter net revenue, however, rose 9.2 percent to $21.4 million.


Full-year 2008 net revenue slipped 0.6 percent to $615.9 million compared with the previous year. Net income fell 30.8 percent to $39.1 million.


Heidrick estimated full-year 2009 net revenue of $450 million to $500 million, a decrease of 18.8 to 26.9 percent compared with 2008.


The company said it plans to cut real estate expenses and support costs in 2009 by 30 percent. It earlier announced in January plans to cuts its global workforce by 12 percent.


—Staffing Industry Analysts


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Posted on February 24, 2009June 27, 2018

Will Bank Employees Sign Up for Unions Labor Makes Big Push

Labor groups are targeting industries they believe they have a good chance of organizing should a new law be enacted making it easier for workers to join unions.


And it appears that unions think employees in the financial sector are ripe for organizing, in light of the Wall Street crisis and the spotlight it has shone on executive compensation. The Service Employees International Union has already started talking with bank tellers, who earn a median salary of less than $25,000 a year in New York City.


The Employee Free Choice Act, which passed in the House of Representatives in 2007 but stalled in the Senate, is expected to be reintroduced in both houses within weeks. President Barack Obama has expressed his support for the measure.


The measure would require employers to recognize a union when a majority of workers sign authorization cards, and it would impose binding arbitration if an initial contract can’t be negotiated within 120 days. Under current law, an employer can call for an election, a process that gives companies the time to sway workers against the union.


“Lots of bank tellers and bank employees are really angry that they face mass layoffs while executives are getting huge bonuses,” said Stephen Lerner, assistant to SEIU president Andy Stern. “Bank employees are talking with co-workers and with us about how to fix the financial industry so it works for consumers, workers and the country, not just executives.”


Employers in the financial activities sector—which employs more than 450,000 people in the city, including many back-office workers—are not ready for changes in the law, employment lawyers say.


“Historically, they never thought they were at risk of unionization,” said Michael Lotito, a partner at Jackson Lewis. “They have managers who probably wouldn’t know a union card or what their company’s position is on unions from a man on the moon.”


Banking is not the only industry that will be targeted by labor. Any unorganized workplace, from major retailers to restaurants to hotels, will be fair game.


“Should EFCA become law, I don’t think any sector should think it’s not likely to be the subject of an organizing campaign,” said Maggie Moree, director of federal affairs for the Business Council of New York State.


Both labor and management experts expect unions to target a wide array of service industries.


Business advocates and labor lawyers say employers generally have been slow to grasp the potential impact of the measure.


“This will affect a lot of people who just have no idea of what they’re facing,” said Jeffrey Bernstein, chairman of the Manhattan Chamber of Commerce. “My fear is there’s going to be people who are totally unprepared and find themselves unionized without understanding how it happened.”


Some employers have taken steps to educate their workers and managers about the possible changes in the law. For example, Home Depot posted information about the proposal on an employee Web site and discussed it with managers during planning meetings. Burger King issued a memo to franchisees about the act.


Peter Conrad, a partner at law firm Proskauer Rose, said even banks are starting to mobilize.


“They’re bringing us in to do training and make sure supervisors know what they need to do before a union appears on the scene,” he said. “Believe me, if an employer is doing what it can do, it can make it as hard for the union to organize with EFCA [as without].”


Filed by Daniel Massey of Crain’s New York Business, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

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Posted on February 24, 2009June 27, 2018

Health Care Costs Are Top Challenge, Obama Says

President Barack Obama called rising health care costs “the single most pressing fiscal challenge we face by far” and said that work is already under way to go “line by line” through the federal budget to cut wasteful and inefficient programs to halve the federal deficit in four years.


Economists put the deficit at close to $1 trillion, and last year alone the U.S. spent $250 billion on interest payments for that debt—roughly seven times what it spent on veterans’ health programs, the president said. “We cannot and will not sustain deficits like these without end,” Obama said Monday, February 23, in opening a scheduled “fiscal summit” at the White House.


The discussion comes just days before the Obama administration is expected to release a 10-year budgetary blueprint that likely will include spending cuts in Medicare and Medicaid.


In opening remarks, White House budget director Peter Orszag said that the Obama administration is committed to health care reform this year. “The single most important thing we can do to put this nation back on a sustainable long-term fiscal course is slow the growth rate of health care costs,” he said. “Health care is the key to our fiscal future.”


Obama is slated to address a joint session of Congress on Tuesday, February 24. The speech is expected to further outline his plans for health care reform.


Filed by Matthew DoBias of Modern Healthcare, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.


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Posted on February 24, 2009June 27, 2018

Protectionism Sweeps Over H-1Bs as Recruiters Sort Out Stimulus Regulations

Harvard Business School’s Class of 2010 will send 900 new MBAs out into the job market, but one-third who are non-U.S. citizens will be effectively off limits for recruiters from Bank of America, JPMorgan Chase and Goldman Sachs.

All three companies recruit on Harvard’s campus but now fall under new restrictions on H-1B visas, the primary vehicle for hiring foreign students graduating from U.S. universities. The new H-1B restrictions, which are part of the American Recovery and Reinvestment Act of 2009 signed into law on February 17, apply to any company receiving Troubled Assets Relief Program funds.


If Citigroup, for instance, wants to hire Stanford University’s top Ph.D. computer science graduate and that graduate happens to be an Indian nonresident, Citigroup’s recruiters will find that their hands are tied because the company is covered under the new law.


Still, Harvard’s 297 non-U.S. citizen MBAs likely will find work elsewhere; so will the 274 non-U.S. citizen MBA graduates from MIT’s Sloan School and the 320 non-U.S. citizen graduates from the University of Pennsylvania’s Wharton School—40 percent of its MBA class. The foreign companies that routinely recruit at the top U.S. business schools will welcome these MBAs, while some of the largest and best-known U.S. companies will lose their first-choice candidates to overseas competitors.


“Most employers receiving federal funds will not take the risk of filing H-1B petitions because the new requirements are almost impossible to comply with,” says Jim Alexander, managing partner at Maggio & Kattar, an immigration law firm based in Washington.


The jobs filled by H-1B visa candidates each year represent less than one-twentieth of 1 percent of total U.S. employment, but were singled out for special protection under the $787 billion stimulus act. In fact, the congressional debates about this minuscule number of jobs unleashed a wave of anti-immigrant sentiment that could threaten the entire H-1B category and deter the most talented students and workers worldwide from looking for or accepting employment in the United States.


The anti-immigrant wave has been duly noted by the mainstream and business press in India, which closely tracked the passage of the H-1B visa restrictions, warning readers that fewer U.S. firms would be able to recruit Indian science, engineering and computer specialists for work in the United States.


H-1B visa holders at U.S. companies blogged about the anti-immigrant sentiments that fueled the restrictions and the insults they routinely endure from those who view H-1B visa workers as “underpaid” and “subservient.” With companies relying on global talent pools to fuel growth, some anti-immigrant forces have created a poisonous atmosphere for recruiting.


“With the H-1B restrictions in play, some jobs will go unfilled, some will be filled with lesser candidates, and more U.S. companies will move work overseas,” says Ted Ruthizer, partner and business immigration co-chair at Kramer Levin Naftalis & Frankel in New York and a lecturer at Columbia Law School.


‘Dependent’ company restrictions
The current cap on the number of H-1B visas granted each year is 65,000, which includes 5,400 set aside for candidates from Singapore and 1,400 for candidates from Chile. An additional 20,000 H-1B visas are available for advanced-degree students graduating from U.S. universities.


The new H-1B restrictions contained in the stimulus act require any company that receives money under TARP to comply with onerous rules that previously applied only to “H-1B dependent” companies, defined as those with 15 percent or more of their workers on H-1B visas.


Under the new stimulus act restrictions, the 15 percent threshold does not apply to TARP recipients. Any company that receives federal funds and petitions for even one H-1B visa is now covered by the dependent employer rules.


Those rules require employers to make various attestations about their recruiting, hiring and layoff practices. A no-displacement attestation requires the employer to state that it has not and will not lay off a U.S. worker in a similar position within 90 days before or after filing an H-1B petition.


“In addition to the required attestation that there have been no layoffs in similar positions, the employer must retain paperwork on any employee in a similar position who left the company for any reason, including voluntary quits and those fired for cause,” Alexander says.


The new no-displacement requirement means a company that laid off employees in January, before the restrictive provisions were added to the stimulus bill, is essentially barred from filing H-1B petitions in the current round, which begins April 1.


If the employer places an H-1B worker at a customer site, the employer must attest that the customer has not laid off a U.S. worker in a similar position within 90 days before or after the date of the placement.


“This means that the employer must be aware of any layoffs at the customer’s site and must basically micromanage the customer’s labor activities—not the best scenario for positive business relations,” says Angelo Paparelli, business immigration partner at Seyfarth Shaw, who maintains a bicoastal practice in Irvine, California, and New York.


The new restrictions also require any employer receiving federal funds to make a recruitment attestation that it has made a “good faith” effort to recruit a U.S. worker for the position to be filled by the H-1B candidate. The recruiting effort must meet industry standards, including standards for posting and advertising the job, and must include salary offers that are as high or higher than the salary offered to the H-1B candidate.


“The ‘good faith’ recruiting attestation requires affirmative labor market testing on an ongoing basis,” Paparelli notes.


The new restrictions also eliminate two important exemptions from the original dependent rules. The original rules include exemptions for jobs paying at least $60,000 a year in cash compensation and for jobs that require a master’s degree or higher in a specialty related to the intended employment and generally accepted by the industry as a necessary credential for the job. These two exemptions cover many H-1B positions, but are not allowed for employers receiving federal funds.


“The dependent employer provisions add a cost of compliance in an already financially stressed business environment,” Paparelli notes. “The attempt is to add additional costs and hardships for employers.”


Employment decision consequences
Anti-immigrant advocates continue to claim that employers can adequately fill all H-1B jobs with available U.S. citizen employees. For years, this claim has been undercut by labor market studies and extensive data on university enrollments. Additional studies have documented the central role of immigrant talent in U.S. startup companies, patent filings, technological advancement and job creation.


Deep, long-term shortcomings in the U.S. education system have left the country dependent on foreign-born scientists, engineers, computer specialists and other highly skilled workers to fuel the research and innovation that drive economic growth.


“H-1B visa costs average $10,000 per candidate in government fees and attorney costs, and employers would certainly avoid these costs if they could,” Ruthizer says.


Experts agree that solving the outright labor shortage for some jobs and addressing the acute mismatch in skills for others will require substantial reforms in U.S. secondary schools, the university system and training programs.


The U.S. companies that are heavy users of H-1B visas have poured billions of dollars into trying to improve the supply of qualified U.S. workers. The Bill and Melinda Gates Foundation, funded by the sale of Microsoft stock, has invested more than $2 billion to improve U.S. secondary education, with a focus on science and technology, plus an additional $1.7 billion for college scholarship programs.


Intel, Oracle and other H-1B users have pumped billions more into the U.S. education system. In addition, by law, $1,500 of the fee that employers pay for every H-1B petition goes to scholarships and training programs reserved for U.S. students.


In recent months, anti-immigration forces in Congress have seized on the very limited cases of H-1B fraud as a vehicle for reducing or banning H-1Bs.


“Congress buys the idea that these employees are brought in to work for lower wages,” Paparelli says. “That’s a false perception.


“The vast majority of employers using these visas are law-abiding employers who incur high fees and costs and additional risks and subject themselves to criminal liability because they need these workers and cannot find suitable employee here.”


Employers have worked for years to increase the cap for H-1B visas from its current level, which experts agree is inadequate. The new H-1B restrictions signal a serious setback for this goal and for the broader call to let labor markets and business needs drive recruiting decisions.


“Cap removal will now be an uphill battle,” Ruthizer says.


“We’ve heard discussions about applying labor certification requirements for all H-1B visas,” Alexander says. “That would greatly reduce the number of H-1Bs.”


The Department of Labor certification process now entails long waits for a review with additional delays stretching into years if there are any questions. “By that time, the business opportunity has evaporated,” Alexander says.


The new H-1B restrictions will remain in effect for two years.


“Employers need to make sure that they are in contact with their congressional delegation and that Congress understands that limitations on foreign workers will simply mean that more jobs will be moved offshore, for example, to Canada, where the immigration restrictions are not as tight,” Alexander says.

Posted on February 24, 2009June 27, 2018

Employers Need a Break From Required Contributions, Pension Group Says

The American Society of Pension Professionals & Actuaries is asking the government to give employers a break from rules that require many companies to contribute 3 percent to their employees’ 401(k) plans.


Officials at the Arlington, Virginia-based society wrote a letter to the Department of the Treasury and the Internal Revenue Service asking that employers that are required to make a 3 percent contribution to their employees’ plans so they can get safe-harbor provisions be allowed to suspend the contribution because of economic hardship.


Under the Pension Protection Act of 2006, employers that contributed 3 percent annually to employees’ 401(k) plans didn’t have to meet “non-discrimination” or “top-heavy” rules meant to prevent plans from favoring their higher earners.


In the past, the IRS had limited the maximum deferral by highly compensated employees to make sure that lower-paid employees received at least a minimum benefit in plans in which most of the assets were owned by higher-paid key employees. If companies failed to pass certain tests, they were required to return money to highly compensated workers.


Now, employers that contribute the 3 percent to workers don’t have to take these tests. But the problem, according to officials of the American Society of Pension Professionals & Actuaries, is that many companies are struggling to contribute 3 percent to their 401(k) plans.


Under existing regulations, employers that can’t afford to contribute to their plans have no other recourse than to terminate the retirement plans.


The organization is asking the government to allow employers to suspend their contributions, though they would still have to show that the firm isn’t favoring highly compensated workers.


“It’s pretty bad, and a lot of employers are really considering it. Times are tough,” said Brian Graff, the group’s executive director and chief executive.


“You’re talking about a lot of employers who are freezing payroll, and 3 percent is a lot of money,” he said.


Filed by Lisa Shidler of Investment News, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.


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Posted on February 24, 2009June 27, 2018

Senate Confirms Hilda Solis as Labor Secretary

After nearly seven weeks of scrutinizing her background and policy positions, the Senate confirmed Rep. Hilda Solis, D-California, as secretary of labor on Tuesday, February 24.


The 80-17 vote came after Solis explained her role as an unpaid treasurer for American Rights at Work, a nonprofit organization, and her husband paid about $6,400 in tax liens against his auto repair business.


Republicans held up Solis’ confirmation process over concerns about a conflict of interest between Solis’ role with the advocacy group and her support of legislation that it sought to pass, including a bill that would make it easier for workers to organize. 


Sen. Mike Enzi of Wyoming, the top-ranking Republican on the Senate Health Education Labor and Pensions Committee, said Solis signed an affidavit indicating that she had “no check-writing or signing authority” with American Rights at Work and that she did not control its spending on campaign ads.


Enzi attributed the delay in Solis’ confirmation to “numerous errors and omissions” in the documents she submitted to the committee and in House financial disclosures over a number of years.


“Because of these errors, we had to reconstruct her application and her financial statements to remove the possibility of any conflict of interest,” Enzi said.


Enzi also said he had received confirmation from Los Angeles County and the state of California that her husband’s liens had been released. Tax problems have cropped up for several Obama administration appointees. Former Sen. Tom Daschle, D-South Dakota, withdrew from his nomination as secretary of health and human services over $128,000 in unpaid taxes.


Republicans also slowed Solis’ nomination to get answers to follow-up questions from her January 9 nomination hearing. At that meeting, she avoided stating a position on the unionization bill, the Employee Free Choice Act, and several other policies.


Even her written responses didn’t fully satisfy Republicans.


“The nominee dodged legitimate questions relating to the Employee Free Choice Act, right-to-work laws, employment standards and overtime regulations, to name just a few,” Enzi said. “This is a policy post, and policy questions deserve full answers from any nominee.”


While in the House, Solis was a co-sponsor of the Employee Free Choice Act, as President Barack Obama was while serving in the Senate. The AFL-CIO gave her voting record a 97 percent rating.


In the end, Enzi said that his committee had done its “due diligence” and he joined Democrats and most other Republicans in voting for Solis.


The daughter of immigrants who were also union leaders, Solis was praised by Sen. Patty Murray, D-Washington, as someone who understands the challenges that working families face in a recession.


Solis has represented a congressional district in the Los Angeles area since 2001. Prior to coming to Capitol Hill, she was the first Hispanic woman elected to the California state Senate.


Solis won a Profile in Courage Award from the John F. Kennedy Library in 2000 for her work on environmental justice and minority, worker and women’s rights. She earned her undergraduate degree from Cal Poly Pomona and a master’s degree from the University of Southern California.


“Her life is one that epitomizes the American Dream,” Enzi said.


—Mark Schoeff Jr.


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Posted on February 23, 2009June 27, 2018

Ford, UAW Reach Pact on Retiree Health Trust Fund

Ford Motor Co. and the United Auto Workers have reached an agreement on changes to the union’s health care trust for retirees.


The proposed modifications to the voluntary employees’ beneficiary association, or VEBA, were not disclosed. The VEBA agreement follows a tentative agreement reached February 15 between Ford and the UAW on labor costs, benefits and operating practices.


Ford said Monday, February 23, that the agreement allows the company to make up to 50 percent of its scheduled payments into the VEBA using Ford common stock.


“We will consider each payment when it is due and use our discretion in determining whether cash or stock makes sense at the time, balancing our liquidity needs and preserving shareholder value,” Joe Hinrichs, Ford group vice president of global manufacturing and labor affairs, said in a statement.


The new agreements with the UAW “allow Ford to become competitive with foreign automakers’ U.S. manufacturing operations and are critical to our efforts to operate through the current deep economic downturn without accessing government loans and continue to fully invest in our One Ford product plan,” Hinrichs said.


Hinrichs said Ford will continue to work with all of its stakeholders to restructure the industry and improve Ford’s competitive position.


“The modifications will protect jobs for UAW members by ensuring the long-term viability of the company,” UAW president Ron Gettelfinger said in a statement.


The UAW will review the proposed changes to local union leadership at a meeting early this week. UAW-represented Ford employees must approve any changes to the contract. Proposed changes to the VEBA also require court approval, the UAW said.


Filed by Amy Wilson of Automotive News, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.

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Posted on February 23, 2009June 27, 2018

Some Idled Employees May See Workers’ Comp as Income Spinner

Jobs reports released in early February underscore a growing challenge risk managers face: managing workers’ compensation losses in the midst of layoffs that can exacerbate claim frequency and severity.


Employees off the job due to a legitimate injury now may be more motivated to extend the life of their workers’ comp benefits if their jobs may soon be eliminated or already have been downsized.


Despite economic conditions, though, most employees will resolve their claims as soon as is medically possible if employers treat them fairly and with respect, said Dave Dolnick, risk manager for La Mesa, California, construction company The Brady Cos.


But job losses also are pressing workers, and some may be motivated to extend a claim, Dolnick and others agree.


“What we have observed, both somewhat with our own [limited] claims and also in chatting with … peers, is that claims that are otherwise legitimate become much more difficult to resolve in this kind of a market, when the injured worker doesn’t have the option of a job to go back to,” Dolnick said.


Some employees with diminished employment prospects will be less responsive to return-to-work efforts that otherwise would help render them fit for their old job or capable of working for a new employer if a job were available, several observers agree.


“There is a [claims] cost,” said Darrell Brown, workers’ comp practice lead for Sedgwick Claims Management Services Inc. in Long Beach, California. “If someone knows that their job is going away, or has been eliminated, the motivation to return to work is much less.”


Other laid-off employees may reopen old claims or file new ones for soft-tissue injuries, back pain and other ailments as an alternative income source, depending on state statutes of limitation for bringing claims, said Pam Ferrandino, executive vice president and casualty practice leader for Willis HRH in New York.


New and reopened claims could be a particular issue as unemployment benefits expire in regions where several employers have shut down factories and alternate employment opportunities no longer exist, Ferrandino and others said.


Data compiled by the New York-based Insurance Information Institute and released last week show that during the past four recessions, workplace injury incidence rates actually have declined.


But today’s recession is the longest since 1981, and risk managers, brokers and third-party administrators say a more severe downturn is likely to include more workers’ comp claimants among the employees losing their jobs.


A risk manager in the construction industry said that for the first time in two decades, her company has terminated workers’ comp claimants. They were among a substantial portion of her company’s nationwide workforce let go, said the risk manager, who asked not to be identified.


Close to 600,000 jobs were lost in January, raising the unemployment rate to 7.6 percent, the highest level in more than 16 years.


So far, workers’ comp claims have not spiked at Fleetwood Enterprises, although the recreational vehicle and manufactured home builder has closed several plants, said Bill McMahon, the Riverside, California-based company’s risk manager.


Fleetwood’s programs for reducing claims severity and frequency are paying off. But if the recession continues, McMahon said he expects that costs for open claims will climb, especially in regions where Fleetwood and other employers have closed plants and few jobs are available.


The potential for new claims and workers’ comp cost increases when jobs disappear from an entire community can be substantial enough that risk managers will need to collaborate with the corporation’s CFO to include those expenses in the overall charge for shuttering operations, said Mark J. Noonan, managing director and workers’ compensation practice leader at Marsh Inc. in New York.


“You have to put all that into the pot,” along with other expenses such as severance benefits, Noonan said. “You don’t want to surprise your CFO with, ‘Oh, by the way, we need to book another $20 million for potential comp claims.’ ”


Meanwhile, risk managers—even as some of their own staff may be facing termination under corporate budget cuts—are being more vigilant than usual for claims that are not legitimate or can be terminated if medically appropriate, several sources said.


“There is definitely an ‘on-alert’ kind of behavior [along with] the application of greater investigation” into claims, said Betsy Robinson, vice president of product management and market analysis for Intracorp, a Philadelphia-based unit of Cigna Corp.


Employers are undertaking more descriptive documentation of job functions, said Kimberly George, vice president and managed care practice lead for Sedgwick in Chicago. The documentation can help show physicians that an employee is physically capable of returning to his or her job, even if that job now may have to be with another employer.


“It’s probably a more important practice today as we work on those claims that are impacted by not having a job to return to and making sure the physician has a good understanding of what that job is,” George said.


Filed by Roberto Ceniceros of Business Insurance, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.


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Posted on February 23, 2009June 27, 2018

Communicating Benefits During Layoffs Can Be Tricky

In 2008, Andy Landis noticed that his routine retirement education seminars no longer ran quite so routinely. Increasingly, employees at forest products company Weyerhaeuser wanted to know the benefits impact if their retirement date was selected for them—by a sudden layoff.


Meanwhile, managers started asking Landis, a Weyerhaeuser life and retirement planning manager, to conduct sessions with small groups of employees vulnerable to job loss—say, when their current project ended—so they could better understand their benefits options.


Providing these types of details proactively seems to help in an uncertain job climate, according to Landis. “What we’ve been told by managers is the anxiety level goes way down,” he says.


Employees also may be more receptive while the layoff is still only a possibility, Landis says. “Their ears may be more tuned in to hearing what the facts are.”


With tens of thousands of U.S. layoffs occurring each month, corporate leaders are trying to negotiate a delicate balance: How do they ensure that jettisoned employees pay attention to sometimes time-sensitive and complex decisions at an emotion-laden time? Even during a routine workday, understanding the various acronyms and terms involved can be daunting: COBRA, lump sum, 401(k) rollover and so on.


“When you’re stressed, you do not function very well—it’s as simple as that,” says Judith Bardwick, a psychologist and author of One Foot Out the Door: How to Combat the Psychological Recession That’s Alienating Employees and Hurting American Business.


After employees hear the word “layoff,” they may appear relatively unfazed, Bardwick says. “But they are not normal. They cannot focus. They cannot problem-solve. They cannot analyze.”


Handling the initial shock
Many of today’s employers are striving to be forthright about their company’s financial forecast, according to a December 2008 survey by global consulting firm Watson Wyatt Worldwide. Eight out of 10 employers reported communicating details about their company’s solvency and performance in the previous two months, according to the results, based on responses from 92 employers.


Perhaps few companies understand the challenges posed by industry upheaval better than Weyerhaeuser. The company’s employee count has shrunk from 54,000 in 2004 to about 19,000 at the end of 2008 as the company sold off business lines and closed some facilities. In mid-2008, Weyerhaeuser leaders notified employees that roughly 1,500 people would be laid off by the end of 2009, including about 1,000 from company headquarters in Federal Way, Washington, according to spokeswoman Shannon Hughes.


Each laid-off employee faces numerous related benefits decisions, Landis says. “Some have deadlines on them. Some of them don’t. Some of them are irreversible,” he says.


Educating employees in advance—albeit an intriguing idea—can be risky, says Kathryn Yates, global director of communication consulting at Watson Wyatt. In the December 2008 survey, just 38 percent of companies reported communicating with employees about job security.


If layoffs appear imminent, a company may lose its most marketable employees first, Yates says. “You want to keep people focused on work and yet you want be straightforward with them. Where is the sweet spot for your company and for your employees?”


Once layoffs become public knowledge, human resources leaders can take several steps to keep communication lines open, Yates says. Be sure to prepare the most important benefits information in writing, since the employee will likely absorb few specifics during that first conversation. For example, frequently asked questions could be broken into several broader categories, including retirement, severance payouts and health options under COBRA (Consolidated Omnibus Budget Reconciliation Act).


Follow-up questions, of course, are inevitable. To better field those, Yates recommends establishing a centralized hot line. That line can be answered by a cadre of people who will not only have the necessary information handy, but will have been trained not to guess at specifics or become inadvertently drawn into “Why me?” or other types of awkward or emotional conversations, Yates says.


That personal touch
Corporate leaders should think twice, though, about relying too much on written materials, particularly in the first days after a layoff, says psychologist Bardwick. “In periods of high emotion, communicating people-to-people is best,” she says.


Instead, Bardwick recommends that human resources leaders organize a benefits session for laid-off employees, scheduling it several days after the announcement, “so people have time to get past the shock.” The session could be held off site and combined perhaps with outplacement or other job training services, she says. Another sensitive gesture: Ask the employee to invite a friend or family member along to help take notes and provide support.


In an effort to retain that personal connection with laid-off employees, Weyerhaeuser officials handle all severance-related questions internally, using the same 1-800 human resources number provided for active employees, says Greg Thiessen, director of manager and employee services. With an average tenure of nearly 14 years, Weyerhaeuser employees often have accrued both significant corporate benefits and emotional connections to the company, he says. “We’re part human resources expert, part counselor, part someone to vent at.”


In the last six months of 2008, the hot line’s call volume was 400 to 500 a day, compared with 250 to 280 previously, Thiessen says. Those calls are driven by a variety of factors, including the transition of employees to other companies, along with layoffs, he says.


Weyerhaeuser does not limit the time devoted to each call, as can occur when such services are outsourced, according to Thiessen. The effort is worth every penny, he says.

“We know that we’re letting good people go in these economic conditions,” Thiessen says, noting that employees who believe they have been treated well amid dispiriting circumstances might fill out a Weyerhaeuser job application again once the economy rebounds.

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