| 68. Program Planner |
A s moving costs have soared and relocation volume has shrunk in recent years, more companies are seeking alternatives to moves such as allowing employees to work from home or participate in short-term assignments.
The number of relocations has dropped 10 percent since last year, from an average of 308 moves in 2001 to 276 moves in 2002, according to the Employee Relocation Council. Fear of terrorism and an aging workforce are factors that contribute to employees’ reluctance to move. The weak economy also is making organizations less inclined to relocate employees.
But there is a new element, says Margery Marshall, president of Prudential Relocation. Today, relocation is more about getting a person to do a job that requires specific skills than about moving an employee to give her exposure in a new market and help develop her career path. Rather than relocate a manager to train a new group of salespeople, help develop a new product or help facilitate a merger, for example, companies are sending that manager on 6- to 12-month assignments to get the job done. It’s less expensive for the company, and employees don’t have to permanently uproot their lives, Marshall says.
“We’ve seen a major uptick in the use of short-term assignments,” she says. “Before, it was either ‘we relocate or we don’t.’ Companies now are saying, ‘Instead of moving employees for three to five years, maybe we just shorten it.’ ” In a Prudential survey, 42 percent of over 170 companies questioned said that they use short-term assignments instead of relocating, 35 percent allow employees to work from home and 32 percent offer telecommuting, a combination of working from home and in the office. Some companies also have focused more on hiring locally instead of relocating someone to fill a job.
These alternatives, though, do create a more scattered workforce, Marshall says. Employees who work from home can feel disengaged and unsure about their career path. It’s also tough to monitor performance and communicate with employees who are located in a dozen different locations. “You really have to know how to hire and manage people that telecommute,” Marshall says. “HR folks struggle with identifying people who can and want to do it.” On the other hand, offering these options gives employees more flexibility. For organizations, it’s a way to recruit and retain talent that they might not be able to otherwise, and it places employees in more markets. It also can help organizations save money on office space and other facilities.
Workforce Management, November 2003, p. 50 — Subscribe Now!
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The battle over benefits By Sheila Anne Feeney
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The cost of health care is strangling companies, prompting strikes and leaving an increasing number of Americans without any coverage at all. Some companies are coping, but experts fear a sick system will have to come close to collapse before there is real reform. |
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Board games By Douglas P. Shuit
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| Convinced Monster.com and it’s archrivals, HotJobs and CareerBuilder, are fighting for résumés and listings. But all three face competition on another front, as corporate recruiters find that internal referrals, their own sites and niche job boards are bringing them better candidates. |
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Tough sell By Leslie Gross Klaff
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It’s a pricey (and difficult) proposition to move employees to expensive housing markets like San Francisco and New York. Companies are finding ways to drive down those costs, from selling employees’ homes more quickly to fine-tuning those perilous cost-of-living adjustments. |
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Tester’s choice by Samuel Greengard |
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The debate over ERP versus best of breed is heating up, thanks to more sophisticated software and the ability to integrate more easily and painlessly. The pressure to perform has put information technology under the magnifying glass. |
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One out of many by Maryann Hammers |
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SunTrust combined 28 human resources systems and disparate screening and recruiting programs into one. It managed that massive switch with a minimum of chaos and a maximum of teamwork. SunTrust saved money, got better candidates and won the Optimas Award for service. |
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Between the Lines Living in la-la land My father’s ghost is the only thing that’s keeping me from crossing a picket line.
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Reactions From Readers Letters on absenteeism, reference checks, the ROI of retreats and drug testing. |
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In This Corner Horrors from the bad-firing files Looking to get sued? There’s no surer way than humiliating an employee as your fire him.
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Legal Briefings There are limits on free speech at work. But criticism of human resources is protected.
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Data Bank Getting more for less.
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The poet in the corner office Dana Gioia brings business acumen and a poet’s sensibility to his job as chair of the National Endowment for the Arts. Also: Mixed messages in an Enron ruling, the hottest job candidates know how to salute, and flexible jobs mean fewer absences.
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Awards & Recognition Gold watch blues Companies are cutting back or eliminating formal recognition for retiring employees, and risking goodwill in the process.
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Training Developing a new generation of public-agency leaders Florida’s program teaches critical skills to rand-and-file employees who never planned on becoming managers.
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Recruiting & Staffing The scarlet “U” is fading Some recruiters no longer view unemployed workers as undesirable. Companies have landed quality employees through partnerships with downsizing organizations.
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Health Benefits Confronting demons in executive interventions Specialists fly in to choreograph confrontations that can spark change in key employees beset by drinking, drugs, gambling or other overwhelming problems.
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Recruitment & Staffing Little white lies yield red ink. When a recruiter’s aggressive marketing becomes outright lying, the result is excessive turnover, bloated recruiting costs and a lack of loyalty and commitment.
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October 2003
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September 2003
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August 2003
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If you’re not currently receiving Workforce Management magazine, click here to request a FREE trial issue today!
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| Top Human Resources | | Hospital Operating Revenue | | Operating Revenue | 25th Percentile | Median | 75th Percentile | n | | Less than $100 million | $46,000 | $57,978 | $75,025 | 7 | | $100 to $199.9 million | $122,000 | $124,970 | $145,000 | 10 | | $200 to $299.9 million | $212,642 | $242,537 | $271,580 | 8 | | Greater than $300 million | $411,152 | $600,000 | $1,045,841 | 11 | | Overall | $118,500 | $206,045 | $405,154 | 36 |
| Base Salary | | Operating Revenue | 25th Percentile | Median | 75th Percentile | Average | n | | Less than $100 million | $62,046 | $75,000 | $85,259 | $73,249 | 7 | | $100 to $199.9 million | $88,100 | $99,693 | $120,000 | $106,886 | 10 | | $200 to $299.9 million | $85,750 | $100,315 | $128,867 | $108,295 | 8 | | Greater than $300 million | $131,400 | $135,600 | $148,600 | $152,698 | 11 | | Overall | $84,880 | $102,615 | $135,050 | $114,657 | 36 | | Annual Bonus | | Operating Revenue | 25th Percentile | Median | 75th Percentile | Average | n | | Less than $100 million | – | – | – | – | 2 | | $100 to $199.9 million | – | – | – | $4,609 | 3 | | $200 to $299.9 million | – | $9,481 | – | $11,717 | 4 | | Greater than $300 million | $17,918 | $35,000 | $38,800 | $29,944 | 7 | | Overall | $5,757 | $9,910 | $33,888 | $17,492 | 16 | | Target Bonus | | Operating Revenue | 25th Percentile | Median | 75th Percentile | Average | n | | Less than $100 million | 10% | 10% | 20% | 14% | 5 | | $100 to $199.9 million | 10% | 20% | 20% | 16% | 9 | | $200 to $299.9 million | 12% | 20% | 22% | 18% | 5 | | Greater than $300 million | – | 20% | – | 20% | 4 | | Overall | 10% | 20% | 20% | 17% | 23 | | Total Cash Compensation | | Operating Revenue | 25th Percentile | Median | 75th Percentile | Average | n | | Less than $100 million | $67,083 | $75,000 | $85,259 | $74,616 | 7 | | $100 to $199.9 million | $93,280 | $99,693 | $120,000 | $108,269 | 10 | | $200 to $299.9 million | $90,465 | $104,538 | $138,748 | $114,154 | 8 | | Greater than $300 million | $147,000 | $164,176 | $175,200 | $171,754 | 11 | | Overall | $85,619 | $104,538 | $153,710 | $122,431 | 36 |
From Buck Consultants’ “Total Compensation in Integrated Healthcare Systems.”
This document can be used in the workforce planning process by helping to gather data from workgroup leaders about the talent within specific workgroups.
This data can then be compiled for the whole organization by rolling up each individual workgroup template into a single document. You can use a program such as Microsoft Excel to compile and combine this information. The overall data that is gathered can be used to create staffing strategies, business plans and make strategic decisions.
| Company:Manager: |
Department: |
| Step 1: Understand the goals of your corporate strategy.ACTION: Identify the main goals of your corporate strategy: |
| Goal ID |
Corporate Goal Description |
| Step 2: Describe your workgroup’s goals and the structure you will need to achieve them.ACTIONS:
(A) List the goals of your workgroup in the column entitled “Workgroup Goal Description.”
(B) List your plan to achieve each goal in the column entitled “Plan to Achieve.”
(C) Insert or attach a copy of the proposed organization chart that you will use to achieve your goals.
(D) List the roles (Example: Project Manager) you will need in the column entitled “Identified Workgroup Roles,” and identify whether you (1) already have them, (2) plan to grow them or (3) buy them in the appropriate columns. |
| A. Workgroup Goal Description |
B. Plan to Achieve |
| C. Organization: (Insert organization chart here.) |
| D. Identified Workgroup Roles |
Have |
Grow |
Outsource |
Buy (Hire) |
| Step 3: Evaluate your current talent. |
| A. Evaluate employee contribution to goal attainment. |
| Employee Name |
Describe Contribution to Mission |
Describe Uniqueness of Skills |
Quadrant |
| Insert name here |
|
|
Super Star, Heavy Hitter, Specialist, or Worker Bee |
| B. Consider employee growth potential. |
| Employee Name |
CurrentQuadrant |
Potentialto Move To |
ActionsNeeded |
| Step 4: Plan for succession. |
| A. Identify key vacancies in your workgroup/department/division/organization, by listing job titles in the appropriate blanks. |
| Workgroup Openings |
Department Openings |
Division
Openings
|
Organization Openings |
| B. Map current employees into potential openings. |
| Job Title |
Location |
Candidate |
Projected to Fill By |
| C. Identify vacancies created by employee promotions. |
| Job Title |
Location |
Projected Date of Vacancy |
| D. Identify gaps (vacancies) to be sourced from outside of company. |
| Job Title |
Number of Vacancies |
Location |
Date |
| Step 5: Anticipate attrition.ACTION:
Identify the employees that you feel may be considering leaving the company, indicating the value of their contribution (by quadrant) and anticipated attrition date. |
| Employee |
Role |
Quadrant |
Vulnerability Indicator Projected |
Attrition Date |
| Step 6: Determine hiring specifications.ACTION: Prioritize the vacancies you would like to have filled by quarter. |
| Job Title |
Number of Vacancies |
Quarter to Fill |
| Step 7: Develop candidate sourcing strategy. |
| A. Bring forward culture description from, and identify your value proposition. |
| Culture Description |
Value Proposition |
| B. Identify any other constraints that will affect your ability to source. |
| C. Based on your culture, value proposition, and other constraints, what will be your strategy for sourcing candidates? |
Source: Jeremy Eskenazi, Riviera Advisors, Inc.
These surveys may be used by human resources and recruiting teams to assess candidate satisfaction and candidate experience going through the recruiting and interviewing process with an organization.
There are three separate surveys.
First, a survey to send to candidates who where interviewed, but not selected for jobs at your company.
Next, a survey to send to candidates who were interviewed, offered a position and are now employed at your company.
Third, a survey to send to candidates who were interviewed and offered a position, but declined the offer to work for your company.
These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You may want to send such surveys using e-mail and online survey technology as well as include an incentive to get a higher response rate from candidates.
| CANDIDATE SURVEY (No Offer)
YOUR FEEDBACK IS IMPORTANT TO US!
We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.
Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:
DVD player TiVo Palm Pilot
To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews
The position you interviewed for: _____________________________________________________
Name of the hiring manager: _____________________________________________________
What prompted your application to Company X? (select all that apply)
| Job Fair | Company X Employee | Currently do business with Company X | | Trade Show | Company X Vendor | Currently use Company X products | | Company X Web site advertisement | Contacted directly by Company X | Open House | | Campus recruitment | Worked at Company X previously | Company X in the News | | Agency | TV/Radio/Print Ads | Community event | | Other | | | Total number of interviewers that you met with:
| 1-4 | 5-7 | 7-10 | >10 | How many times did you come to Company X to interview
| 1 | 2 | 3 | 4 | >5 | Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).
How did we do… …With the pre-interview arrangements | | Interviews were scheduled and confirmed in a timely manner | 1 | 2 | 3 | 4 | 5 | NA | | An interview schedule was provided to me in advance | 1 | 2 | 3 | 4 | 5 | NA | | Interviews with multiple Company X groups were well-coordinated | 1 | 2 | 3 | 4 | 5 | NA | | Travel arrangements were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With the On-Site Interviews | | Interviews were conducted on time | 1 | 2 | 3 | 4 | 5 | NA | | The interview logistics were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | The interview team treated me with professionalism and respect | 1 | 2 | 3 | 4 | 5 | NA | | The position was clearly explained to me | 1 | 2 | 3 | 4 | 5 | NA | | I was given a fair opportunity to present my qualifications | 1 | 2 | 3 | 4 | 5 | NA | | I was given timely feedback on the results of the interview | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With the overall interview process? | | I would consider a future opportunity with Company X | 1 | 2 | 3 | 4 | 5 | NA | | Company X’s interview process compares favorably to that of other companies | 1 | 2 | 3 | 4 | 5 | NA | | Overall, I am very satisfied with Company X’s interview process | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| Before you submit your responses, please confirm that you applied the rating scale properly:
On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.
Yes
No
If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:
Your name: ____________________________________________
Phone: ______________________________
Email: ___________________________________________
| CANDIDATE SURVEY (Accept)
CONGRATULATIONS! YOU’VE MADE A GREAT CAREER DECISION TO JOIN COMPANY X!
We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.
Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:
DVD player TiVo Palm Pilot
To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews
The position you interviewed for: _____________________________________________________
Name of the hiring manager: _____________________________________________________
What prompted your application to Company X? (select all that apply)
| Job Fair | Company X Employee | Currently do business with Company X | | Trade Show | Company X Vendor | Currently use Company X products | | Company X Web site advertisement | Contacted directly by Company X | Open House | | Campus recruitment | Worked at Company X previously | Company X in the News | | Agency | TV/Radio/Print Ads | Community event | | Other | | | Which of these resources were helpful to you during the hiring process? (select all that apply)
| Company X’s job page | Company X annual report | Company X lobby displays | | Friends at Company X | Company X CD ROM | Campus info session | | Company X employees | | | Total number of interviewers that you met with:
| 1-4 | 5-7 | 7-10 | >10 | How many times did you come to Company X to interview
| 1 | 2 | 3 | 4 | >4 | Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).
How did we do… …With the pre-interview arrangements | | Interviews were scheduled and confirmed in a timely manner | 1 | 2 | 3 | 4 | 5 | NA | | An interview schedule was provided to me in advance | 1 | 2 | 3 | 4 | 5 | NA | | Interviews with multiple Company X groups were well-coordinated | 1 | 2 | 3 | 4 | 5 | NA | | Travel arrangements were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With the On-Site Interviews | | Interviews were conducted on time | 1 | 2 | 3 | 4 | 5 | NA | | The interview logistics were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | The interview team treated me with professionalism and respect | 1 | 2 | 3 | 4 | 5 | NA | | The position was clearly explained to me | 1 | 2 | 3 | 4 | 5 | NA | | I was given a fair opportunity to present my qualifications | 1 | 2 | 3 | 4 | 5 | NA | | I was given timely feedback on the results of the interview | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With offer process? | | Timeframe between your final interview and your offer: | <1 week | 1-2 weeks | >2 weeks | | Who presented offer to you?: | Hiring manager | Recruiter | | I was kept appraised of the status of my candidacy throughout the offer process | 1 | 2 | 3 | 4 | 5 | NA | | The various components of my offer package were explained to me | 1 | 2 | 3 | 4 | 5 | NA | | The background check process was satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | The time frame for the offer was satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | I was provided with a good overview of Company X’s relocation package | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With the overall Recruitment process? | | Company X’s recruitment process compares favorably to that of other companies | 1 | 2 | 3 | 4 | 5 | NA | | Overall, I am very satisfied with Company X’s recruitment process | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| We’d also like to know a little bit more about your decision to join company X…
What were your primary reasons for choosing Company X as your next employer? (select all that apply) | | Company growth | Location | Interesting work | | Advancement potential | Technology | Stock apprecriation | | Compensation | Employee benefits | Flexible hours/Telecommuting | | Company culture | Hiring Manager | Friends/Family at Company X | | Other | | | Did you turn down competing offers from other companies to join Company X?
If you answered yes, where were your other offers?
Before you submit your responses, please confirm that you applied the rating scale properly:
On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.
Yes
No
If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:
Your name: ____________________________________________
Phone: ______________________________
Email: ___________________________________________
|
CANDIDATE SURVEY (Decline)
Recently you were offered a position with Company X which you declined. Naturally, we were disappointed that you chose not to join us, but we respect your decision and hope you will consider Company X again should your situation change. You can help us improve our recruiting process if you’d answer this brief survey about your experience at Company X. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the recruitment process.
Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:
DVD player TiVo Palm Pilot
To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews
The position you interviewed for: _____________________________________________________
Name of the hiring manager: _____________________________________________________
What prompted your application to Company X? (select all that apply)
| Job Fair | Company X Employee | Currently do business with Company X | | Trade Show | Company X Vendor | Currently use Company X products | | Company X Web site advertisement | Contacted directly by Company X | Open House | | Campus recruitment | Worked at Company X previously | Company X in the News | | Agency | TV/Radio/Print Ads | Community event | | Other | | |
What were your primary reasons for choosing Company X as your next employer? (select all that apply) | | Company growth | Location | Interesting work | | Advancement potential | Technology | Stock apprecriation | | Compensation | Employee benefits | Flexible hours/Telecommuting | | Company culture | Hiring Manager | Friends/Family at Company X | | Other | | |
Total number of interviewers that you met with:
| 1-4 | 5-7 | 7-10 | >10 | How many times did you come to Company X to interview
| 1 | 2 | 3 | 4 | >4 | Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).
How did we do… …With the pre-interview arrangements | | Interviews were scheduled and confirmed in a timely manner | 1 | 2 | 3 | 4 | 5 | NA | | An interview schedule was provided to me in advance | 1 | 2 | 3 | 4 | 5 | NA | | Interviews with multiple Company X groups were well-coordinated | 1 | 2 | 3 | 4 | 5 | NA | | Travel arrangements were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With the On-Site Interviews | | Interviews were conducted on time | 1 | 2 | 3 | 4 | 5 | NA | | The interview logistics were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | The interview team treated me with professionalism and respect | 1 | 2 | 3 | 4 | 5 | NA | | The position was clearly explained to me | 1 | 2 | 3 | 4 | 5 | NA | | I was given a fair opportunity to present my qualifications | 1 | 2 | 3 | 4 | 5 | NA | | I was given timely feedback on the results of the interview | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With offer process? | | Timeframe between your final interview and your offer: | <1 week | 1-2 weeks | >2 weeks | | Who presented offer to you?: | Hiring manager | Recruiter | | I was kept appraised of the status of my candidacy throughout the offer process | 1 | 2 | 3 | 4 | 5 | NA | | The various components of my offer package were explained to me | 1 | 2 | 3 | 4 | 5 | NA | | The background check process was satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | The time frame for the offer was satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | I was provided with a good overview of Company X’s relocation package | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| How did we do… …With the overall Recruitment process? | | Company X’s recruitment process compares favorably to that of other companies | 1 | 2 | 3 | 4 | 5 | NA | | Overall, I am very satisfied with Company X’s recruitment process | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
|
WE’D ALSO LIKE TO KNOW A LITTLE BIT MORE ABOUT YOUR CAREER DECISION…
| What were your primary reasons for declining Company X’s offer? (select all that apply) | | Compensation too low | Not enough stock options | Not the right benefit offerings | | Company culture didn’t fit my style | Didn’t like the hiring manager | Didn’t like the interview team | | Job responsibilities not challenging | Commute too long | Telecommuting not available | | Limited advancement potential | Job title | Do not want to relocate | | Relocation package insufficient | Too much job travel | Better offer elsewhere | | Other | | |
| Did you accept a counteroffer from your current employer? | Yes | No | | If you answered YES, what did your current employer do or say that was ultimately persuasive? |
| Did you accept another company’s offer? | Yes | No | | If you answered yes, why did you accept the other company’s offer? (select all that apply) | | Compensation | Benefits | Stock options | | Company culture | Commute | Hours/Telecommuting | | Start-up opportunity | Work with friends | Work with prior manager | | Job responsibilities | Advancement potential | Location | | Job title | Travel opportunities | Skills fit | | Other | | |
| Would you consider a future opportunity with Company X? | Yes | No | Do you have any other thoughts or advice that you think we might not always hear from candidates who decline our offers of employment?
Before you submit your responses, please confirm that you applied the rating scale properly:
On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.
Yes
No
If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:
Your name: ____________________________________________
Phone: ______________________________
Email: ___________________________________________
|
SOURCE: Jeremy Eskenazi, Riviera Advisors, Inc., www.rivieraadvisors.com
Dear Debate Settler:
A bonus program will encourage employees to focus on the things that will help them get the bonus. If you want employees to pay attention to particular aspects of their jobs, an individualized bonus program can encourage them to do just that. But it may also result in workers doing what they need to get the bonus at the expense of team or other needs.
If employees work independently of one another and don’t depend on others for resources, information, or support, this may work for you. If jobs are interdependent and you need people to work more as a team, you will want a team reward. But be aware that with a team plan, you may also get some employees who will slack off and ride on the work of others. It’s a bit of a trade-off either way.
A hybrid bonus program is somewhat more complicated to administer than either an individual or team bonus, but will help reduce the negative aspects of choosing one plan over the other. For example, you might offer two-thirds of the bonus based on individual results, but retain one-third for overall team results. This helps employees to pay attention to the activities that affect their own performance without losing sight of group needs.
When determining bonus criteria, a good rule of thumb is to pay a team bonus for those things you want people to accomplish as a team, and pay an individual bonus for things you want individuals to accomplish. If others have an impact on an employee’s success, the bonus almost always has to be based on the work of the whole group if it’s going to be an incentive.
An alternative approach to motivating performance with bonus plans is to create an organizational culture that supports individual initiative and commitment for the success of the whole, and then share the profits the organization reaps as a result. This keeps the focus on overall business results, encourages greater employee commitment to the business, reduces the problem of employees doing things at the expense of the whole, and provides rewards as a natural outcome of a supportive culture.
SOURCE: Kevin Herring, president, Ascent Management Consulting, Tucson, Arizona, Jan. 9, 2003.
LEARN MORE: ReadBasic Principles for Implementing Team Compensation.
The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.
These surveys may be used by human resources and recruiting teams to assess candidate satisfaction and candidate experience going through the recruiting and interviewing process with an organization.
There are three separate surveys.
First, a survey to send to candidates who where interviewed, but not selected for jobs at your company.
Next, a survey to send to candidates who were interviewed, offered a position and are now employed at your company.
Third, a survey to send to candidates who were interviewed and offered a position, but declined the offer to work for your company.
These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You may want to send such surveys using e-mail and online survey technology as well as include an incentive to get a higher response rate from candidates.
| CANDIDATE SURVEY (No Offer)
YOUR FEEDBACK IS IMPORTANT TO US!
We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.
Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:
DVD player TiVo Palm Pilot
To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews
The position you interviewed for: _____________________________________________________
Name of the hiring manager: _____________________________________________________
What prompted your application to Company X? (select all that apply)
| Job Fair | Company X Employee | Currently do business with Company X | | Trade Show | Company X Vendor | Currently use Company X products | | Company X Web site advertisement | Contacted directly by Company X | Open House | | Campus recruitment | Worked at Company X previously | Company X in the News | | Agency | TV/Radio/Print Ads | Community event | | Other | | |
Total number of interviewers that you met with:
| -4 | 5-7 | 7-10 | >10 | How many times did you come to Company X to interview
| 1 | 2 | 3 | 4 | 5 | Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).
How did we do… …With the pre-interview arrangements | | Interviews were scheduled and confirmed in a timely manner | 1 | 2 | 3 | 4 | 5 | NA | | An interview schedule was provided to me in advance | 1 | 2 | 3 | 4 | 5 | NA | | Interviews with multiple Company X groups were well-coordinated | 1 | 2 | 3 | 4 | 5 | NA | | Travel arrangements were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
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How did we do… …With the On-Site Interviews | | Interviews were conducted on time | 1 | 2 | 3 | 4 | 5 | NA | | The interview logistics were satisfactory | 1 | 2 | 3 | 4 | 5 | NA | | The interview team treated me with professionalism and respect | 1 | 2 | 3 | 4 | 5 | NA | | The position was clearly explained to me | 1 | 2 | 3 | 4 | 5 | NA | | I was given a fair opportunity to present my qualifications | 1 | 2 | 3 | 4 | 5 | NA | | I was given timely feedback on the results of the interview | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
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How did we do… …With the overall interview process? | | I would consider a future opportunity with Company X | 1 | 2 | 3 | 4 | 5 | NA | | Company X’s interview process compares favorably to that of other companies | 1 | 2 | 3 | 4 | 5 | NA | | Overall, I am very satisfied with Company X’s interview process | 1 | 2 | 3 | 4 | 5 | NA | | If you have any comments or suggestions about the pre-interview scheduling process, please use this space:
| Before you submit your responses, please confirm that you applied the rating scale properly:
On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.
Yes
No
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Email: ___________________________________________
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