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Author: Site Staff

Posted on November 7, 2003July 10, 2018

Dear Workforce What Is The “Right Way” To Give Raises

Dear Trouble with Numbers:



In a very general sense, there is no “right way” to administer an annual-increase program for employees. Decisions around philosophy or administration depend on many cultural and environmental factors, such as your pay philosophy, degree of computerization, budget constraints, and market competitiveness.

Some companies even structure programs that don’t assume annual increases. These firms provide frequent pay changes–more or less–as dictated by business needs. Typically, these types of decisions are made by a senior leadership team in light of a company’s business plan.

Your specific question, of course, relates to the way your company determines the dollars an employee receives. This decision is part of the overall architecture of the program and, as such, is based on management preferences. Any of the methods you cite can be successfully applied to a system of annual increases. Most companies traditionally apply the percentage increase to actual salary, although some do apply it as a percentage of a midpoint salary range.

Here are some things to keep in mind as you evaluate the possibilities.

  1. Within a specific salary range, a percentage based on salary generates relatively more dollars for employees at the top of the range. This may create pay inequities.
  2. A percentage based on a salary midpoint tends to equalize the increase for all employees in that particular salary grade/range. But this also results in a reduced actual percentage for any employee above the midpoint. This approach is used to manage salaries by keeping them more closely to the midpoint.
  3. A percentage based on position in range (e.g., quartile) has the same effect as percentage of actual salary: employees higher in the range receive more in actual dollars.

As an example, let’s take two employees in a particular grade range with a midpoint of $60,000. One employee is paid $53,000 and one is paid $65,000. Both are “at expectations” performers and thus receive an increase of 4 percent. Under the “midpoint percent” system, they both would receive $2,400.

Under the salary system, one would receive $2,120 and the other $2,600. If you are comfortable that this difference is justified, then the salary percentage system may be right for you. Alternatively, if you are comfortable with telling the first employee why he received only 3.7 percent, while his colleague got 4.5 percent, then the midpoint system is the way to go.

Be sure you calculate your overall budget for raises using the method you selected for awarding actual raises to employees. For example, if you are going to give employees raises based on a percent of their midpoint, when you calculate your overall budget, use midpoints to do the calculation.

Otherwise, your numbers will be off. I would recommend that you get your senior leadership team together and have them review the advantages and disadvantages of these methods. They can then reasonably approve the appropriate calculation method.

SOURCE: Robert Fulton, managing director,The Pathfinder’s Group, Inc., an affiliate of The Chatfield Group, Chicago, Illinois, Jan. 16, 2003.

LEARN MORE: Read a previous Dear Workforce article,Change Merit Increases So Employees Aren’t Cheated?

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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Dear Workforce Newsletter
Posted on November 6, 2003July 10, 2018

TOOL The Cost of Turnover

The chart below can be used to show the “green money” or actual costs of turnover, and the “blue money” or softer costs of turnover.



Blue Money and Green Money Turnover Cost Calculations
NOTICE PERIOD
Green Money (actual) Costs:
1. Last paycheck, accrued vacation, separation pay   $_______________
2. Increased unemployment tax $_______________
3. Continued benefits $_______________
Blue Money Costs
(appropriate salary/hour x time spent on each activity):
 
1. Administrative costs for processing the separation: process benefits; contact unemployment office, Payroll, IS departments; schedule exit interview; etc. $_______________
2. Lower productivity: employee, peers, supervisor, subordinates $_______________
3. Exit interview, transition meetings $_______________
VACANCY PERIOD
Green Money (actual) Costs:
1. Advertising and recruiter fees $_______________
2. Interview expenses (meals, mileage, or other) $_______________
3. Printing costs for company marketing materials $_______________
4. Assessments $_______________
5. Criminal checks, reference checks, credit checks, etc. $_______________
6. Medical exams and drug tests $_______________
7. Temporary/contract employee costs $_______________
8. Overtime costs $_______________
9. Relocation expenses and salary $_______________
Blue Money Costs
(appropriate salary/hour x time spent on each activity):
 
1. Lost productivity: peers, supervisor, subordinates $_______________
2. Advertising creation and placement $_______________
3. Recruiter selection $_______________
4. Administrative costs: ordering forms and copies of annual reports, scheduling and scoring assessments, coordinating with hiring manager and others, etc. $_______________
5. Resume screening $_______________
6. Interviews: first, second, third $_______________
HIRING/ORIENTATION PERIOD
Green Money (actual) Costs:
1. Orientation materials (handbook, video, handouts, etc.) $_______________
2. Formal training programs (materials, course fees) $_______________
3. Informal one-on-one training (materials, if any) $_______________
Blue Money Costs
(appropriate salary/hour x time spent on each activity):
 
1. Orientation participants’ salaries $_______________
2. Lost productivity: peers, supervisor, subordinates $_______________
3. Administrative costs: orientation setup, ordering materials, etc. $_______________
4. Informal training and one-on-ones $_______________
HIDDEN COSTS
1. Missed deadlines and shipments $_______________
2. Loss of organization knowledge $_______________
3. Lower morale due to overwork $_______________
4. Learning curve $_______________
5. Client issues due to turnover $_______________
6. Loss of client relationships $_______________
7. Disrupted department operations $_______________
8. Chain reaction turnover $_______________
   
Total Replacement Cost $_______________

From, Manager of Choice reprinted with permission of Davies-Black Publishing, a division of CPP, Inc., 3803 East Bayshore Road, Palo Alto, CA 94303 Copyright 2003 by Nancy S. Ahlrichs. All rights reserved.


Posted on November 6, 2003July 10, 2018

Pay in the Not-for-Profit Sector

Below is a summary of total cash compensation for jobs in the not-for-profit sector.


  Number of orgs Low ($000) 25th %ile ($000) Mean ($000) Median ($000) 75th %ile ($000) High ($000)
1.Top Executive Officer 302 64.0 173.1 267.5 225.7 323.8 1,300.0
2. Deputy Executive Officer 138 57.4 112.6 172.4 145.0 213.1 510.0
3. Chief of Staff 28 57.0 90.4 129.3 125.1 159.3 267.5
4. Executive Assistant 224 29.0 44.0 53.8 50.3 60.7 144.7
5. Top Administrative Position 143 41.1 94.5 135.1 129.4 160.9 420.0
6. Top Financial Position 220 34.0 88.7 121.1 110.0 134.2 346.5
7. Accounting Manager 212 35.5 57.2 70.5 66.5 79.1 180.5
8. Top Information Technology Position 226 34.0 78.4 115.0 100.2 130.4 779.3
9. LAN Manager 126 40.4 55.0 70.3 64.9 82.3 151.5
10. Webmaster 170 26.0 45.8 58.7 55.0 67.9 165.0
11. Facility Position 115 25.0 48.7 64.6 62.0 76.5 151.5
12. Office Manager 53 25.6 37.8 50.5 46.1 61.6 89.2
13. Top Human Resource Position 176 41.0 72.6 100.5 88.8 110.8 389.9
14. Human Resource Manager 103 34.7 52.4 64.2 60.5 73.1 170.0
15. Top Legal Position/General Counsel 59 88.8 134.2 185.3 169.8 201.0 436.7
16. Senior Staff Attorney 37 58.1 89.0 128.1 111.7 146.4 306.0
17. Staff Attorney 33 45.6 81.0 96.6 88.4 110.6 170.4
18. Paralegal 23 36.4 43.3 51.2 47.4 55.8 78.8
19. Top Governance Position 26 39.5 71.0 107.5 80.1 138.5 292.1
20. Top Field Service Position 49 44.7 77.0 113.9 102.2 135.7 288.0
21. Regional Office Head 34 43.0 84.8 120.5 92.7 134.8 671.0
22. Top Government Relations Position 116 41.6 92.1 145.8 125.4 175.3 581.8
23. Top International Relations Executive 19 72.0 87.6 103.4 97.7 109.2 169.9
24. Top Federal Relations Position 37 60.0 98.7 135.5 122.6 153.2 279.9
25. Federal Relations Position 45 46.0 71.9 95.5 84.5 113.3 203.4
26. Top Regulatory Relations Position 26 59.6 75.1 116.1 99.3 155.2 213.0
27. Top State Relations Position 19 62.0 91.0 122.2 114.3 133.0 272.5
28. State Relations Manager 10 50.0 52.8 70.6 66.5 80.7 116.5
29. State Relations Position 12 38.3 45.2 63.9 64.6 81.6 88.0
30. Legislative Network Position 28 33.5 43.5 61.7 59.2 70.0 138.9
31. Regulatory/Legislative Specialist 20 32.6 43.4 57.0 48.0 70.0 135.0
32. PAC Position 11 35.0 74.0 77.9 85.2 91.9 97.0
33. Top Public Policy Development Position 11 79.9 100.0 155.3 118.8 171.1 490.0
34. Top Political/Social Policy Position 5 59.1 75.0 127.6 82.3 189.3 225.0
35. Top Communications Position 138 53.8 83.6 115.7 98.8 135.0 446.4
36. Public Relations Manager 90 33.5 57.1 76.5 70.0 91.7 151.9
37. Pubic Relations Position 92 28.8 41.5 54.7 51.2 64.0 111.0
38. Publisher 71 42.3 78.7 105.1 105.0 127.3 235.3
39. Top Editorial Position 97 35.4 69.2 95.1 78.3 100.8 540.8
40. Managing Editor (Journals/Books) 86 34.0 53.9 69.9 67.0 78.3 190.7
41. Managing Editor (Newsletters) 64 32.0 45.6 58.2 54.2 67.4 113.4
42. Senior Editor 95 21.1 46.9 57.3 56.2 68.7 108.3
43. Editor 91 25.1 38.5 45.6 44.2 51.5 77.4
44. Assistant/Associate Editor 82 20.9 31.5 38.2 38.2 41.2 69.5
45. Art Director 68 38.0 51.9 62.9 59.0 72.4 118.0
46. Audio Visual Position 18 40.1 49.9 62.4 52.2 75.5 98.4
47. Production Position 61 25.0 42.5 52.2 49.7 63.5 88.2
48. Fulfillment Position 69 19.0 36.0 47.2 44.0 55.8 96.5
49. Information Services Position 54 32.0 42.9 55.9 50.2 64.0 112.9
50. Top Foundation Executive 27 69.8 89.5 114.9 108.7 122.5 231.7
51. Grant Proposal Manager 43 32.1 44.4 58.5 57.6 71.7 90.0
52. Top International Development Executive 12 44.1 70.0 99.5 93.6 135.1 153.0
53. Top Marketing Position 121 45.0 72.0 97.7 87.8 112.6 219.6
54. Head of Online Business Development 17 37.5 77.3 90.6 82.8 102.2 176.2
55. Marketing Position 95 25.9 42.8 54.1 54.1 63.0 106.6
56. Advertising Position 55 22.6 42.4 62.4 51.2 63.2 253.7
57. Top Membership Position 126 31.3 62.0 88.5 77.6 104.0 315.0
58. Member Relations Position 78 23.6 40.1 55.2 50.0 65.4 155.5
59. Call Center/Member Service Manager 88 25.0 43.3 55.7 55.0 64.3 113.4
60. Membership Records Position 86 19.2 31.0 39.5 37.0 45.2 75.5
61. Registrar 45 22.0 30.9 37.4 35.6 41.1 65.6
62. Professional Services Position 15 35.4 44.4 67.5 64.3 90.8 110.0
63. Top Constituency Relations Position 14 40.0 64.4 84.3 71.9 100.4 160.0
64. Top Convention and Meetings Position 113 38.3 66.1 89.7 82.0 100.6 348.5
65. Convention and Meetings Manager 105 22.4 51.0 60.8 57.8 68.3 220.4
66. Exhibit Manager 41 30.0 44.4 54.8 52.2 63.1 110.0
67. Exhibition Sales Position 37 25.2 42.6 50.5 46.8 55.0 87.3
68. Program Planner
Posted on November 4, 2003July 10, 2018

Relocation Alternatives

A s moving costs have soared and relocation volume has shrunk in recent years, more companies are seeking alternatives to moves such as allowing employees to work from home or participate in short-term assignments.



    The number of relocations has dropped 10 percent since last year, from an average of 308 moves in 2001 to 276 moves in 2002, according to the Employee Relocation Council. Fear of terrorism and an aging workforce are factors that contribute to employees’ reluctance to move. The weak economy also is making organizations less inclined to relocate employees.


    But there is a new element, says Margery Marshall, president of Prudential Relocation. Today, relocation is more about getting a person to do a job that requires specific skills than about moving an employee to give her exposure in a new market and help develop her career path. Rather than relocate a manager to train a new group of salespeople, help develop a new product or help facilitate a merger, for example, companies are sending that manager on 6- to 12-month assignments to get the job done. It’s less expensive for the company, and employees don’t have to permanently uproot their lives, Marshall says.


    “We’ve seen a major uptick in the use of short-term assignments,” she says. “Before, it was either ‘we relocate or we don’t.’ Companies now are saying, ‘Instead of moving employees for three to five years, maybe we just shorten it.’ ” In a Prudential survey, 42 percent of over 170 companies questioned said that they use short-term assignments instead of relocating, 35 percent allow employees to work from home and 32 percent offer telecommuting, a combination of working from home and in the office. Some companies also have focused more on hiring locally instead of relocating someone to fill a job.


    These alternatives, though, do create a more scattered workforce, Marshall says. Employees who work from home can feel disengaged and unsure about their career path. It’s also tough to monitor performance and communicate with employees who are located in a dozen different locations. “You really have to know how to hire and manage people that telecommute,” Marshall says. “HR folks struggle with identifying people who can and want to do it.” On the other hand, offering these options gives employees more flexibility. For organizations, it’s a way to recruit and retain talent that they might not be able to otherwise, and it places employees in more markets. It also can help organizations save money on office space and other facilities.


Workforce Management, November 2003, p. 50 — Subscribe Now!

Posted on October 31, 2003June 29, 2023

Workforce Management November 2003

The battle over benefits
By Sheila Anne Feeney
The cost of health care is strangling companies, prompting strikes and leaving an increasing number of Americans without any coverage at all. Some companies are coping, but experts fear a sick system will have to come close to collapse before there is real reform.

Board games
By Douglas P. Shuit
Convinced Monster.com and it’s archrivals, HotJobs and CareerBuilder, are fighting for résumés and listings. But all three face competition on another front, as corporate recruiters find that internal referrals, their own sites and niche job boards are bringing them better candidates.

Tough sell
By Leslie Gross Klaff
It’s a pricey (and difficult) proposition to move employees to expensive housing markets like San Francisco and New York. Companies are finding ways to drive down those costs, from selling employees’ homes more quickly to fine-tuning those perilous cost-of-living adjustments.

Tester’s choice
by Samuel Greengard
 
The debate over ERP versus best of breed is heating up, thanks to more sophisticated software and the ability to integrate more easily and painlessly. The pressure to perform has put information technology under the magnifying glass.


One out of many
by Maryann Hammers
 
SunTrust combined 28 human resources systems and disparate screening and recruiting programs into one. It managed that massive switch with a minimum of chaos and a maximum of teamwork. SunTrust saved money, got better candidates and won the Optimas Award for service.


Between the Lines
Living in la-la land
My father’s ghost is the only thing that’s keeping me from crossing a picket line.
  Reactions From Readers
Letters on absenteeism, reference checks, the ROI of retreats and drug testing.

In This Corner
Horrors from the bad-firing files
Looking to get sued? There’s no surer way than humiliating an employee as your fire him.

Legal Briefings
There are limits on free speech at work. But criticism of human resources is protected.


Data Bank
Getting more for less.

The poet in the corner office
Dana Gioia brings business acumen and a poet’s sensibility to his job as chair of the National Endowment for the Arts. Also: Mixed messages in an Enron ruling, the hottest job candidates know how to salute, and flexible jobs mean fewer absences.
 
 

Awards & Recognition
Gold watch blues
Companies are cutting back or eliminating formal recognition for retiring employees, and risking goodwill in the process.
 

Training
Developing a new generation of public-agency leaders
Florida’s program teaches critical skills to rand-and-file employees who never planned on becoming managers.
 

Recruiting & Staffing
The scarlet “U” is fading
Some recruiters no longer view unemployed workers as undesirable. Companies have landed quality employees through partnerships with downsizing organizations.
 

Health Benefits
Confronting demons in executive interventions
Specialists fly in to choreograph confrontations that can spark change in key employees beset by drinking, drugs, gambling or other overwhelming problems.
 

Recruitment & Staffing
Little white lies yield red ink.
When a recruiter’s aggressive marketing becomes outright lying, the result is excessive turnover, bloated recruiting costs and a lack of loyalty and commitment.
 

 
October  2003

September 2003

August 2003
If you’re not currently receiving Workforce Management magazine, click here to request a FREE trial issue today!

 

Posted on October 30, 2003July 10, 2018

What Hospitals are Paying Human Resources Executives

Top Human Resources
Hospital Operating Revenue
Operating Revenue 25th Percentile Median 75th Percentile n
Less than $100 million $46,000 $57,978 $75,025 7
$100 to $199.9 million $122,000 $124,970 $145,000 10
$200 to $299.9 million $212,642 $242,537 $271,580 8
Greater than $300 million $411,152 $600,000 $1,045,841 11
Overall $118,500 $206,045 $405,154 36
Base Salary
Operating Revenue 25th Percentile Median 75th Percentile Average n
Less than $100 million $62,046 $75,000 $85,259 $73,249 7
$100 to $199.9 million $88,100 $99,693 $120,000 $106,886 10
$200 to $299.9 million $85,750 $100,315 $128,867 $108,295 8
Greater than $300 million $131,400 $135,600 $148,600 $152,698 11
Overall $84,880 $102,615 $135,050 $114,657 36
Annual Bonus
Operating Revenue 25th Percentile Median 75th Percentile Average n
Less than $100 million – – – – 2
$100 to $199.9 million – – – $4,609 3
$200 to $299.9 million – $9,481 – $11,717 4
Greater than $300 million $17,918 $35,000 $38,800 $29,944 7
Overall $5,757 $9,910 $33,888 $17,492 16
Target Bonus
Operating Revenue 25th Percentile Median 75th Percentile Average n
Less than $100 million 10% 10% 20% 14% 5
$100 to $199.9 million 10% 20% 20% 16% 9
$200 to $299.9 million 12% 20% 22% 18% 5
Greater than $300 million – 20% – 20% 4
Overall 10% 20% 20% 17% 23
Total Cash Compensation
Operating Revenue 25th Percentile Median 75th Percentile Average n
Less than $100 million $67,083 $75,000 $85,259 $74,616 7
$100 to $199.9 million $93,280 $99,693 $120,000 $108,269 10
$200 to $299.9 million $90,465 $104,538 $138,748 $114,154 8
Greater than $300 million $147,000 $164,176 $175,200 $171,754 11
Overall $85,619 $104,538 $153,710 $122,431 36

From Buck Consultants’ “Total Compensation in Integrated Healthcare Systems.”

Posted on October 28, 2003May 19, 2022

Workforce Planning Worksheet

This document can be used in the workforce planning process by helping to gather data from workgroup leaders about the talent within specific workgroups.

This data can then be compiled for the whole organization by rolling up each individual workgroup template into a single document. You can use a program such as Microsoft Excel to compile and combine this information. The overall data that is gathered can be used to create staffing strategies, business plans and make strategic decisions.

Company:Manager: Department:
Step 1: Understand the goals of your corporate strategy.ACTION: Identify the main goals of your corporate strategy:
Goal ID Corporate Goal Description
Step 2: Describe your workgroup’s goals and the structure you will need to achieve them.ACTIONS:

(A) List the goals of your workgroup in the column entitled “Workgroup Goal Description.”

(B) List your plan to achieve each goal in the column entitled “Plan to Achieve.”

(C) Insert or attach a copy of the proposed organization chart that you will use to achieve your goals.

(D) List the roles (Example: Project Manager) you will need in the column entitled “Identified Workgroup Roles,” and identify whether you (1) already have them, (2) plan to grow them or (3) buy them in the appropriate columns.

A. Workgroup Goal Description B. Plan to Achieve
C. Organization: (Insert organization chart here.)
D. Identified Workgroup Roles Have Grow Outsource Buy (Hire)
Step 3: Evaluate your current talent.
A. Evaluate employee contribution to goal attainment.
Employee Name Describe Contribution to Mission Describe Uniqueness of Skills Quadrant
Insert name here Super Star, Heavy Hitter, Specialist, or Worker Bee
B. Consider employee growth potential.
Employee Name CurrentQuadrant Potentialto Move To ActionsNeeded
Step 4: Plan for succession.
A. Identify key vacancies in your workgroup/department/division/organization, by listing job titles in the appropriate blanks.
Workgroup Openings Department Openings

Division
Openings

Organization Openings
B. Map current employees into potential openings.
Job Title Location Candidate Projected to Fill By
C. Identify vacancies created by employee promotions.
Job Title Location Projected Date of Vacancy
D. Identify gaps (vacancies) to be sourced from outside of company.
Job Title Number of Vacancies Location Date
Step 5: Anticipate attrition.ACTION:

Identify the employees that you feel may be considering leaving the company, indicating the value of their contribution (by quadrant) and anticipated attrition date.

Employee Role Quadrant Vulnerability Indicator Projected Attrition Date
Step 6: Determine hiring specifications.ACTION: Prioritize the vacancies you would like to have filled by quarter.
Job Title Number of Vacancies Quarter to Fill
Step 7: Develop candidate sourcing strategy.
A. Bring forward culture description from, and identify your value proposition.
Culture Description Value Proposition
B. Identify any other constraints that will affect your ability to source.
C. Based on your culture, value proposition, and other constraints, what will be your strategy for sourcing candidates?

Source: Jeremy Eskenazi, Riviera Advisors, Inc.

Posted on October 23, 2003

Job Candidate Satisfaction Surveys

These surveys may be used by human resources and recruiting teams to assess candidate satisfaction and candidate experience going through the recruiting and interviewing process with an organization.



There are three separate surveys.


First, a survey to send to candidates who where interviewed, but not selected for jobs at your company.


Next, a survey to send to candidates who were interviewed, offered a position and are now employed at your company.


Third, a survey to send to candidates who were interviewed and offered a position, but declined the offer to work for your company.


These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You may want to send such surveys using e-mail and online survey technology as well as include an incentive to get a higher response rate from candidates.





CANDIDATE SURVEY (No Offer)


YOUR FEEDBACK IS IMPORTANT TO US!


We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.


Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:


DVD player
TiVo
Palm Pilot


To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews


The position you interviewed for: _____________________________________________________


Name of the hiring manager: _____________________________________________________


 What prompted your application to Company X? (select all that apply)


Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

Total number of interviewers that you met with:


1-4 5-7 7-10 >10

How many times did you come to Company X to interview


1 2 3 4 >5

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).


How did we do…
…With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With the overall interview process?
I would consider a future opportunity with Company X 1 2 3 4 5 NA
Company X’s interview process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s interview process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


Before you submit your responses, please confirm that you applied the rating scale properly:


On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.


Yes


No


If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:


Your name: ____________________________________________


Phone: ______________________________


Email: ___________________________________________



CANDIDATE SURVEY (Accept)


CONGRATULATIONS! YOU’VE MADE A GREAT CAREER DECISION TO JOIN COMPANY X!


We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.


Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:


DVD player
TiVo
Palm Pilot


To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews


The position you interviewed for: _____________________________________________________


Name of the hiring manager: _____________________________________________________


 What prompted your application to Company X? (select all that apply)


Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

Which of these resources were helpful to you during the hiring process?
(select all that apply)


Company X’s job page Company X annual report Company X lobby displays
Friends at Company X Company X CD ROM Campus info session
Company X employees

Total number of interviewers that you met with:


1-4 5-7 7-10 >10

How many times did you come to Company X to interview


1 2 3 4 >4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).


How did we do…
…With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With offer process?
Timeframe between your final interview and your offer: <1 week 1-2 weeks >2 weeks
Who presented offer to you?: Hiring manager Recruiter
I was kept appraised of the status of my candidacy throughout the offer process 1 2 3 4 5 NA
The various components of my offer package were explained to me 1 2 3 4 5 NA
The background check process was satisfactory 1 2 3 4 5 NA
The time frame for the offer was satisfactory 1 2 3 4 5 NA
I was provided with a good overview of Company X’s relocation package 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With the overall Recruitment process?
Company X’s recruitment process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s recruitment process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


  We’d also like to know a little bit more about your decision to join company X…


What were your primary reasons for choosing Company X as your next employer?
(select all that apply)
Company growth Location Interesting work
Advancement potential Technology Stock apprecriation
Compensation Employee benefits Flexible hours/Telecommuting
Company culture Hiring Manager Friends/Family at Company X
Other

Did you turn down competing offers from other companies to join Company X?


If you answered yes, where were your other offers?


 


Before you submit your responses, please confirm that you applied the rating scale properly:


On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.


Yes


No


If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:


Your name: ____________________________________________


Phone: ______________________________


Email: ___________________________________________



CANDIDATE SURVEY (Decline)


Recently you were offered a position with Company X which you declined. Naturally, we were disappointed that you chose not to join us, but we respect your decision and hope you will consider Company X again should your situation change. You can help us improve our recruiting process if you’d answer this brief survey about your experience at Company X. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the recruitment process.


Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:


DVD player
TiVo
Palm Pilot


To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews


The position you interviewed for: _____________________________________________________


Name of the hiring manager: _____________________________________________________


 What prompted your application to Company X? (select all that apply)


Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

 


What were your primary reasons for choosing Company X as your next employer?
(select all that apply)
Company growth Location Interesting work
Advancement potential Technology Stock apprecriation
Compensation Employee benefits Flexible hours/Telecommuting
Company culture Hiring Manager Friends/Family at Company X
Other

 


Total number of interviewers that you met with:


1-4 5-7 7-10 >10

How many times did you come to Company X to interview


1 2 3 4 >4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).


How did we do…
…With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With offer process?
Timeframe between your final interview and your offer: <1 week 1-2 weeks >2 weeks
Who presented offer to you?: Hiring manager Recruiter
I was kept appraised of the status of my candidacy throughout the offer process 1 2 3 4 5 NA
The various components of my offer package were explained to me 1 2 3 4 5 NA
The background check process was satisfactory 1 2 3 4 5 NA
The time frame for the offer was satisfactory 1 2 3 4 5 NA
I was provided with a good overview of Company X’s relocation package 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


How did we do…
…With the overall Recruitment process?
Company X’s recruitment process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s recruitment process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


 


WE’D ALSO LIKE TO KNOW A LITTLE BIT MORE ABOUT YOUR CAREER DECISION…


What were your primary reasons for declining Company X’s offer? (select all that apply)
Compensation too low Not enough stock options Not the right benefit offerings
Company culture didn’t fit my style Didn’t like the hiring manager Didn’t like the interview team
Job responsibilities not challenging Commute too long Telecommuting not available
Limited advancement potential Job title Do not want to relocate
Relocation package insufficient Too much job travel Better offer elsewhere
Other    


Did you accept a counteroffer from your current employer? Yes No
If you answered YES, what did your current employer do or say that was ultimately persuasive?

 


Did you accept another company’s offer? Yes No
If you answered yes, why did you accept the other company’s offer? (select all that apply)
Compensation Benefits Stock options
Company culture Commute Hours/Telecommuting
Start-up opportunity Work with friends Work with prior manager
Job responsibilities Advancement potential Location
Job title Travel opportunities Skills fit
Other    

 


Would you consider a future opportunity with Company X? Yes No

Do you have any other thoughts or advice that you think we might not always hear from candidates who decline our offers of employment?


 


Before you submit your responses, please confirm that you applied the rating scale properly:


On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.


Yes


No


If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:


Your name: ____________________________________________


Phone: ______________________________


Email: ___________________________________________



SOURCE: Jeremy Eskenazi, Riviera Advisors, Inc., www.rivieraadvisors.com

Posted on October 17, 2003July 10, 2018

Dear Workforce Which Is Better Team-Based Incentives Or Individual Bonuses

Dear Debate Settler:



A bonus program will encourage employees to focus on the things that will help them get the bonus. If you want employees to pay attention to particular aspects of their jobs, an individualized bonus program can encourage them to do just that. But it may also result in workers doing what they need to get the bonus at the expense of team or other needs.

If employees work independently of one another and don’t depend on others for resources, information, or support, this may work for you. If jobs are interdependent and you need people to work more as a team, you will want a team reward. But be aware that with a team plan, you may also get some employees who will slack off and ride on the work of others. It’s a bit of a trade-off either way.

A hybrid bonus program is somewhat more complicated to administer than either an individual or team bonus, but will help reduce the negative aspects of choosing one plan over the other. For example, you might offer two-thirds of the bonus based on individual results, but retain one-third for overall team results. This helps employees to pay attention to the activities that affect their own performance without losing sight of group needs.

When determining bonus criteria, a good rule of thumb is to pay a team bonus for those things you want people to accomplish as a team, and pay an individual bonus for things you want individuals to accomplish. If others have an impact on an employee’s success, the bonus almost always has to be based on the work of the whole group if it’s going to be an incentive.

An alternative approach to motivating performance with bonus plans is to create an organizational culture that supports individual initiative and commitment for the success of the whole, and then share the profits the organization reaps as a result. This keeps the focus on overall business results, encourages greater employee commitment to the business, reduces the problem of employees doing things at the expense of the whole, and provides rewards as a natural outcome of a supportive culture.

SOURCE: Kevin Herring, president, Ascent Management Consulting, Tucson, Arizona, Jan. 9, 2003.

LEARN MORE: ReadBasic Principles for Implementing Team Compensation.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

Ask a Question
Dear Workforce Newsletter
Posted on October 17, 2003July 10, 2018

Job Candidate Satisfaction Surveys

These surveys may be used by human resources and recruiting teams to assess candidate satisfaction and candidate experience going through the recruiting and interviewing process with an organization.



There are three separate surveys.


First, a survey to send to candidates who where interviewed, but not selected for jobs at your company.


Next, a survey to send to candidates who were interviewed, offered a position and are now employed at your company.


Third, a survey to send to candidates who were interviewed and offered a position, but declined the offer to work for your company.


These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You may want to send such surveys using e-mail and online survey technology as well as include an incentive to get a higher response rate from candidates.


CANDIDATE SURVEY (No Offer)


YOUR FEEDBACK IS IMPORTANT TO US!


We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.


Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:


DVD player
TiVo
Palm Pilot


To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews


The position you interviewed for: _____________________________________________________


Name of the hiring manager: _____________________________________________________


 What prompted your application to Company X? (select all that apply)


Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

 


Total number of interviewers that you met with:


-4 5-7 7-10 >10

How many times did you come to Company X to interview


1 2 3 4 5

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).


How did we do…
…With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 



 


How did we do…
…With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 



 



How did we do…
…With the overall interview process?
I would consider a future opportunity with Company X 1 2 3 4 5 NA
Company X’s interview process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s interview process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


Before you submit your responses, please confirm that you applied the rating scale properly:


On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.


Yes


No


If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:


Your name: ____________________________________________


Phone: ______________________________


Email: ___________________________________________


 



CANDIDATE SURVEY (Accept)


CONGRATULATIONS! YOU’VE MADE A GREAT CAREER DECISION TO JOIN COMPANY X!


We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.


Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:


DVD player
TiVo
Palm Pilot


To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews


The position you interviewed for: _____________________________________________________


Name of the hiring manager: _____________________________________________________


 What prompted your application to Company X? (select all that apply)


Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

  Which of these resources were helpful to you during the hiring process?
(select all that apply)


Company X’s job page Company X annual report Company X Connection Online
 Profiler Company X digicard/CD ROM Campus info session
Make Friends at Company X Company X CD-ROM Company X employees
Campus info session Company X lobby displays  


Total number of interviewers that you met with:


-4 5-7 7-10 >10

How many times did you come to Company X to interview


1 2 3 4 5

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).


How did we do…
…With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


 



How did we do…
…With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 



 


How did we do…
…With offer process?
Timeframe between your final interview and your offer: <1 week 1-2 weeks >2 weeks
Who presented offer to you?: Hiring manager Recruiter
I was kept appraised of the status of my candidacy throughout the offer process 1 2 3 4 5 NA
The various components of my offer package were explained to me 1 2 3 4 5 NA
The background check process was satisfactory 1 2 3 4 5 NA
The time frame for the offer was satisfactory 1 2 3 4 5 NA
I was provided with a good overview of Company X’s relocation package 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 



How did we do…
…With the overall Recruitment process?
Company X’s recruitment process compares favorably to that of other companies 1 2 3 4 5 NA
Overall, I am very satisfied with Company X’s recruitment process 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


  We’d also like to know a little bit more about your decision to join company X…


What were your primary reasons for choosing Company X as your next employer?
(select all that apply)
Company growth Location Interesting work
Advancement potential Technology Stock apprecriation
Compensation Employee benefits Flexible hours/Telecommuting
Company culture Hiring Manager Friends/Family at Company X
Other

Did you turn down competing offers from other companies to join Company X?


If you answered yes, where were your other offers?


 


Before you submit your responses, please confirm that you applied the rating scale properly:


On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.


Yes


No


If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:


Your name: ____________________________________________


Phone: ______________________________


Email: ___________________________________________


CANDIDATE SURVEY (Decline)


Recently you were offered a position with Company X which you declined. Naturally, we were disappointed that you chose not to join us, but we respect your decision and hope you will consider Company X again should your situation change. You can help us improve our recruiting process if you’d answer this brief survey about your experience at Company X. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the recruitment process.


Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:


DVD player
TiVo
Palm Pilot


To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews


The position you interviewed for: _____________________________________________________


Name of the hiring manager: _____________________________________________________


 What prompted your application to Company X? (select all that apply)


Job Fair Company X Employee Currently do business with Company X
Trade Show Company X Vendor Currently use Company X products
Company X Web site advertisement Contacted directly by Company X Open House
Campus recruitment Worked at Company X previously Company X in the News
Agency TV/Radio/Print Ads Community event
Other    

 


What were your primary reasons for choosing Company X as your next employer?
(select all that apply)
Company growth Location Interesting work
Advancement potential Technology Stock apprecriation
Compensation Employee benefits Flexible hours/Telecommuting
Company culture Hiring Manager Friends/Family at Company X
Other

 


Total number of interviewers that you met with:


1-4 5-7 7-10 >10

How many times did you come to Company X to interview


1 2 3 4 >4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).


How did we do…
…With the pre-interview arrangements
Interviews were scheduled and confirmed in a timely manner 1 2 3 4 5 NA
An interview schedule was provided to me in advance 1 2 3 4 5 NA
Interviews with multiple Company X groups were well-coordinated 1 2 3 4 5 NA
Travel arrangements were satisfactory 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 


 



How did we do…
…With the On-Site Interviews
Interviews were conducted on time 1 2 3 4 5 NA
The interview logistics were satisfactory 1 2 3 4 5 NA
The interview team treated me with professionalism and respect 1 2 3 4 5 NA
The position was clearly explained to me 1 2 3 4 5 NA
I was given a fair opportunity to present my qualifications 1 2 3 4 5 NA
I was given timely feedback on the results of the interview 1 2 3 4 5 NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

 



 


How did we do…
…With offer process?
Timeframe between your final interview and your offer: <1 week 1-2 weeks >2 weeks
Who presented offer to you?: Hiring manager Recruiter
I was kept appraised of the status of my candidacy throughout the offer process 1 2 3 4 5 NA
The various components of my offer package were explained to me 1 2 3 4 5 NA
The background check process was satisfactory 1 2 3 4 5 NA
The time frame for the offer was satisfactory 1 2

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