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Posted on August 19, 2004July 10, 2018

Amid Controversy, Bank of America Slashes Jobs at Fleet

Connecticut Attorney General Richard Blumenthal says that Bank of America told him staffing levels would be kept constant after its acquisition of Fleet Bank. On Wednesday, however, Bank of America cut an estimated 1,500 Fleet jobs.


Bank of America’s spokewoman Eloise Hale told the Associated Press that the layoffs are consistent with B of A’s promises. “We will meet our commitment over time. Employment levels will drop in the short term, but we will over time grow employment levels as we grow in the market.”


The Boston Globe says that the “cuts are likely to be especially painful because many Fleet employees thought they had received assurances from Bank of America that the branches would escape the brunt of the 12,500 nationwide layoffs Bank of America is implementing as part of the merger.” The Globe says that branch managers were instructed to tell bank tellers that “Originally, we were told not to expect impact to customer-facing positions” but that the need for “optimal staffing levels” is necessary to provide “customer delight” at Fleet.

Posted on August 18, 2004July 10, 2018

A Busy Week for the EEOC

Capitol Hill may be a bit quiet this month with many lawmakers campaigning in their home districts. But not far away, on L Street in the nation’s capital, the U.S. EEOC is keeping busy.


Among recent EEOC news:


  • The agency is suing Omni Hotels on behalf of Mohamed S. Elmougy, according to the Associated Press. The EEOC says that the company discriminated against the hotel manager and retaliated against him after he refused to put Hispanic waiters in less-visible jobs. The company denies any wrongdoing.
  • On Tuesday, the EEOC filed an employment discrimination suit against Whelan Security, a St. Louis company, for allegedly terminating a female employee because she was pregnant. The EEOC says that the woman’ s doctor released her to work without restrictions.
  • On Friday, the EEOC announced the settlement of a sex discrimination lawsuit for $360,000 against Jillian’s, a restaurant. The suit alleged that Jillian’s failed to hire and/or transfer a class of male employees to lucrative server positions because of their sex. The EEOC alleged that “the company’s actions were intentional and demonstrated a reckless indifference to the rights of the class of men.”

Posted on August 13, 2004July 10, 2018

Dear Workforce How Do We Thank Employees Who Help Contain Health-Care Costs

Dear Pinching Pennies:



Link the reward to things that your employees value. A coffee mug probably won’t sufficiently motivate someone to change eating habits or take other steps to lead a healthier life. Instead, consider a gift certificate, a T-shirt, a waistband pedometer, a free month at a gym or a wall plaque congratulating them on their accomplishments. Cold, hard cash still works well, too.

Awards should be tied to achieving specific objectives, e.g., completing a health-risk appraisal, participating in a stop-smoking program or attending weight/diet-counseling sessions.

Form a committee of employees to review/suggest the reward options. This makes the rewards as meaningful as possible to your employees. The committee would be able to determine what best motivates individuals to change their lifestyle to be more health-conscious. Management should determine a budget, or financial value, for the rewards, but employees need to have input into what rewards actually work.

Be careful to follow proposed federal regulations concerning wellness programs. These include the Health Insurance Portability and Accountability Act, or HIPAA, and the Americans with Disabilities Act. You’ll have to design reasonable alternative objectives for employees who, because of disability or health factors, are unable to achieve the main objective. Also, depending on the structure of the program, proposed HIPAA rules stipulate that monetary rewards may have to be limited to a certain percentage of the cost of coverage under the health plan.

SOURCE: Nancy Hakes, National Health Practice, The Segal Company, Phoenix, Oct. 2, 2003.

LEARN MORE: ReadWellness: A Novel Approach to learn how Bank One encourages employees to stay healthy.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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Posted on August 13, 2004July 10, 2018

Minimizing Expatriate Turnover

T he chart below rates the effectiveness of different ways to reduce expatriate turnover, from high, medium to low effectiveness. The results are consistent with many past surveys, according to GMAC Relocation Services.



    Survey respondents included both small and large organizations; for 79 percent of the respondents, the company headquarters was in the United States. In most cases, respondents were senior human resource professionals and/or managers of international relocation programs.


    The chart is fromGMAC Relocation Services,National Foreign Trade Council and the SHRM Global Forum.


Methods of Reducing Expatriate Turnover


  High Medium Low
Chance to use experience    62%    32%    6%
Recognition 60 34 6
Position choices upon return 59 33 8
Repatriation career  support 31 52 17
Response to security issues 26 51 23
Improve performance evaluation 25 51 24
Family repatriation support 22 48 30

Posted on August 13, 2004July 10, 2018

A Decade of 401(k) Growth

G rowth of 401(k) Eligible Participants, Assets and Plans, 1984-2003



Year Active Participants Assets Plans
1984 7,540,000 $92 Billion 17,303
1985 10,339,000 $144 Billion 29,869
1986 11,559,000 $183 Billion 37,420
1987 13,131,000 $215 Billion 45,054
1988 15,203,000 $277 Billion 68,121
1989 17,337,000 $357 Billion 83,301
1990 19,548,000 $385 Billion 97,614
1991 19,126,000 $440 Billion 111,394
1992 22,404,000 $553 Billion 139,704
1993 23,138,000 $616 Billion 154,527
1994 25,206,000 $675 Billion 174,945
1995 38,061,000 $864 Billion 200,813
1996 30,843,000 $1.1 Trillion 230,808
1997 33,865,000 $1.3 Trillion 265,251
1998 37,114,000 $1.5 Trillion 300,593
1999E 39,500,000 $1.8 Trillion 340,000
2000E 41,000,000 $1.8 Trillion 370,000
2001E 41,500,000 $1.7 Trillion 390,000
2002E 42,000,000 $1.5 Trillion 395,000
2003E 42,000,000 $1.9 Trillion 400,000

SOURCE: U.S. Department of Labor, Pension and Welfare Benefits Administration, Private Pension Plan Bulletin (Winter 2001-2002) for 1984-1998. 1999-2003 are estimated. Also thanks to the Profit Sharing/401(k) Council of America.

Posted on August 13, 2004July 10, 2018

Without a Plan for Replacing Options, Companies Could Lose Their Best People

When dot-coms ruled the universe, stock options were revered as the best way to snag a prized vice president of marketing or a promising engineer. That was so 20 minutes ago.



    Today, options are under fire, with accounting-rules changes, disgruntled shareholders and stocks trading under grant prices. What’s a company to do? Drop them. Roughly a third of 108 companies responding to a recent Mellon Financial survey said they’ve cut option-grant eligibility, participation and amounts. Hardest hit: nonexempt workers. Of companies dropping options for employees other than executives, more than half said they won’t replace them with anything.


But that kind of thinking could be shortsighted, as it may lead employees to leave for more lucrative pay packages, says Ted Buyniski, a principal in Mellon’s compensation consulting practice in Boston. In addition to helping with the Mellon survey, Buyniski participated earlier this year in roundtable discussions about upcoming accounting-rules changes affecting stock options sponsored by the Financial Accounting Standards Board. Here’s what he has to say about trends affecting options and companies’ stock-based pay plans in general:


Why will lower-level employees feel the brunt of companies’ granting fewer options?
    When options become an income-statement cost, the marginal cost to companies is going to skyrocket. When they look to cut costs, where’s the first place they’re going to look? Not at the top-five [officer] level, but across the rank and file.


If companies cut options, what will they offer instead?
    A minority aren’t going to cut back, and another minority, if they cut back, will increase salary or incentives or something else to make up for it. A majority of companies won’t replace them with anything. That’s a sound notion if you’re in an economy with a lot of unemployment because people are happy to have a job. But in today’s economy, you’re getting more start-ups and hiring is picking up. Those companies that dramatically reduce options and do nothing are going to lose people.


Why would a company do that?
    Because they think they can. But as a practical matter, if you cut pay, most people don’t react positively. Then the question becomes, do you provide something with the same perceived level of benefit, or do you hope employees are going to decide there’s enough other good in being here that they don’t mind?


You describe options as pay. Do employees perceive it that way?
    They may not assign a dollar value to it, but they’ll say, “You took something away from me; are you giving me anything in exchange?” If you take away options and give them a salary increase or a bonus, they may decide the value is worth more than the options, especially at a lot of companies where options have been underwater for two or three years. One of the real questions companies are dealing with is, “Where is the trade-off level?” For example, a company might take away $10,000 of options from an employee and give them a $2,000 salary increase. From the employee’s perception, the $2,000 is worth a lot more to them than the options because options have been underwater. The ideal situation is to create a win-win: reduce the cost to the company and improve perceived value to the employee.


Do you know of companies that have done that?
    A software company I work with significantly cut the percentage of employees receiving options in a given year in anticipation of upcoming accounting changes. Before, half the employees got them; now a quarter do. At the same time, they provided an across-the-board salary increase over normal merit raises. Employee response was good, and compared to keeping their old option program under expensing, they’ve eliminated a third of the cost, even with the salary increase.


Companies that cut options won’t talk about it because they don’t want to look like bad guys. But companies that replace options with something else aren’t talking either. Why not?
    They want to keep a leg up on the competition. If Company A comes up with a good response, the way they want other companies to find out about it is when they start taking good employees.


Some companies are committed to giving stock options even if it depresses earnings. Why?
    One thing that came through in the survey is that equity compensation isn’t dead. You’re still going to have a significant minority, 35 to 40 percent, that uses equity incentives, and options are still the primary vehicle up and down the ladder.


When will the accounting changes take effect?
    That’s the $64 million question. After the FASB roundtables in June, they announced there may be a delay. That may be in response to feedback we gave them that if changes aren’t released until the end of the year, people won’t have their systems up and running for Q1 reporting. I think FASB will make their release after the first of the year.


How could Congress affect the accounting rules?
    FASB is a non-governmental body, so Congress could overrule it. There’s a range of proposed legislation out there, from pro-option to anti-option. The bill [that has gone the furthest] passed the House in July. That would expense options only for the top five executives. It’s a compromise, and compromises are never good accounting. But the Senate Finance Committee said they wouldn’t take it up this year. Another bill says FASB can’t do anything for three years while the SEC studies the issue. Another says you only get a tax deduction to the extent that you take an accounting charge, which is even more onerous. Another bill says executives and directors can’t be granted stock options. If you wanted to put money on something passing this year, I’d be happy to bet against you.


Meanwhile, what’s a human resources manager to do?
    Get ready. Practically speaking, there will be expensing; it’s just a question of whether it’ll be in 2005 or 2006. A good compensation director or vice president of human resources is looking at what the cost would be of continuing the existing program, what they could do to deliver comparable perceived value at a lower cost, and whether their programs are already structured so that they could do that.

Posted on August 12, 2004July 10, 2018

Half of U.S. Employees Say Their Employer is Unprepared for an Attack

Forty-nine percent of employees say their employer has not communicated any special plans or procedures in case of a terrorist attack.
 
The poll was conducted online among 674 employees who work for clients of ComPsych, an EAP vendor.
 
Only 15 percent said that their employers had done a thorough job and kept everyone updated on procedures.
 
Dr. Richard A. Chaifetz, chairman and CEO of ComPsych, says, “We are seeing low-level signs of worry.”
 
Chaifetz says that employers can “defuse the tension” by being attentive to employee’s concerns and by explaining emergency procedures.
 
More information is available online about emergency planning, bioterrorism and employee assistance.

Posted on August 11, 2004July 10, 2018

Overtime Deadline Looms for U.S. Employers

With Congress out on recess, the new federal overtime rules will go into effect unchanged from their April unveiling. Employers and their attorneys are preparing for the August 23 deadline to comply.


The rules are all the more complicated for employers in California, Pennsylvania, Maryland, New Jersey and other states that have their own wage and hour laws. Employers in these states will need to analyze whether their state law is more favorable to employees than the federal law; if so, the state provisions take precedent.


Meanwhile, employers are reviewing the overtime status of their employees and deciding whether that status should be changed — analyzing both the letter of the law and the retention implications. From a legal perspective, Epstein, Becker & Green attorney Jon Trafimow says that employers should review the duties of all their employees. “Companies need to take a fresh look at what their policies are, and do an assessment to see if they comply with what the new regulations require,” he says. Despite what the law allows, Jon Cecil, chief human resources officer at Lee Memorial Health System, says that his Fort Myers, Florida-based company will pay registered nurses for overtime even though it doesn’t have to, according to Business Insurance. Employees are “so hard to find, they’re so hard to keep, there’s such a great shortage out there,” Cecil says.


In a background interview with Workforce Management, a
high-ranking U.S. Department of Labor official said he thinks that the government’s goal of simplifying wage laws has been met. After putting on hundreds of seminars around the country explaining the new rule, he says there’s “less confusion” about whether most professional employees are exempt. He says that while millions of low-wage employees who will now be eligible for overtime because they earn less than $455 per week, when it comes to salaried employees “few will be impacted.”

Posted on August 9, 2004July 10, 2018

401(k) Account Balances On the Rise

Thanks to added contributions and increases in equity valuations, the average 401(k) account grew by 29.1 percent in 2003. 

The study by the Employee Benefit Research Institute and the Investment Company Institute also finds that “401(k) participants do not appear to have made significant asset reallocations or to have made changes in their loan activity.”


Despite the dramatic decreases in stock valuations experienced by many companies during the recent recession, some employees are still eagerly buying up company stock. Among employees who have company stock as an investment option, 13 percent have more than 80 percent of their account in their own firm’s stock.


Younger employees are more likely to have money in stock than older employees, who are more likely to invest in fixed-income assets.


More information on retirement issues is available online.


Posted on August 6, 2004July 10, 2018

Dear Workforce How Do I Convince Our Owner That Rewards Have Value

Dear Worried:



You face a tough challenge. Organizations with great cultures know the link between the effort and morale of employees and the performance of an organization. In your case, however, the owner needs some basic fundamentals and education in human behavior.

How you present the information to the owner will determine your success. Here are four recommendations to keep in mind:

  1. Acknowledge the tough economic and business environment.
  2. Present the data in positive fashion: “here’s how recognition can reduce attrition and improve revenue, etc…”
  3. Have a get-started, low- to no-cost recognition plan to share.
  4. Ask him to participate as a role model.

There are numerous statistics and studies that support the need for reinforcement and recognition. One study showed that the number one reason for people leaving their jobs is lack of recognition and praise. Another showed the top three reasons why people don’t perform:

  • Lack of clear performance expectations
  • Lack of feedback
  • Inappropriate reinforcement/recognition

Another study showed that non-cash rewards provide a higher return than cash rewards by almost 3 to 1.

In one survey of nearly 800 managers, about 73 percent of managers received the results they expected either immediately or soon thereafter they used non-monetary recognition. Additionally, nearly 99 percent said they felt they would eventually obtain the desired results.

A comprehensive study by Lawrence Lindhahl reports that “full appreciation for work done” is the top employee motivator, behind other metrics such as good wages job security, management being sympathetic to issues, and feeling “in” on things.

The big consulting firms have published detailed studies of the link between workforce management and stock price. Watson Wyatt has shown an incredibly strong link between the degree to which employees are committed to their companies and the company’s stock value. Watson Wyatt has also shown a very strong link between the amount of trust employees have in senior management and the company’s stock price.

The statistical link between workforce-management practices and a company’s performance is well-documented and well studied.

Remember, human behavior is entirely rational, and all behavior is a function of its consequences. You get what you reward–or in this case, what you don’t reward. Good luck.

SOURCE: Workforce Management‘s Todd Raphael wrote the parts about the link between workforce management and stock price. Kimberly Smithson, VP Business Solutions, Prosperiti, Chicago, Illinois, Sept. 3, 2003 wrote most of the rest. Also, the “number one reason people leave jobs” was published in Sales and Marketing. The three reasons people don’t perform is from The Balanced Scorecard. The data about non-cash rewards is from the American Productivity and Quality Center’s People, Performance and Pay report. The study of 800 managers is from employee-recognition guru Bob Nelson, writing in The Recognition and Performance Link.

LEARN MORE: See theHR Scorecard of Business Results. ReadGetting Happy with the Rewards King. Also try www.recognition.org and World At Work.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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