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Posted on March 11, 2004July 10, 2018

What Goldman Sachs Looks for in Leaders

The list below lists Goldman Sachs’ nine leadership principles. It took more than a year of work by the firm’s managing directors and senior leaders to create them.



    1. Act with a Profound Sense of Integrity and Fairness.The daily stewardship and embodiment of these values–as highlighted in our Business Principles–is the primary responsibility of all leaders at Goldman Sachs. Integrity and fairness lie at the core of our firm’s heritage, our services to our clients and our cultural strength Leaders at all levels of the firm must uphold these values in their daily decisions and actions and instill them in their people as well.


    2. Deliver Business Results Through Commercial Excellence and People Development. Commercial excellence is the lifeblood of the firm and a key source of leadership credibility. Outstanding leaders create profitability not only through business development and client service but also through recruiting, coaching, developing and retaining the best people. Leaders develop leaders, and leadership demands consistent and purposeful investment of time with our people.


    3. Build Strong Client and Other External Relationships. The success of our firm depends on the quality of our relationships with a broad group of influential clients and leaders around the world. Our best leaders successfully develop long-term relationships across multiple cultures. They succeed through outstanding client service as well as playing leadership roles in external business and community groups.


    4. Drive Teamwork Within and Between Businesses. Teamwork and dedication to the firm’s greatest good are competitive advantages. Leaders maintain a strong network of relationships across the firm. They cross-market the firm’s products and services and actively share ideas and talent across divisional, departmental, regional, and hierarchical boundaries.


    5. Foster Learning, Innovation, and Change. Leaders welcome and drive change. They constantly extract the learning from their own failures and successes as well as those of others–both internal and external to Goldman Sachs. They build on our past success but also take the entrepreneurial risks necessary to innovate and grow our business.


    6. Debate Freely, Decide Swiftly, and Commit. Leaders challenge the status quo and have the courage to express and allow disagreement. However, they drive issues toward decisions, and embrace decisions once they have been made.


    7. Promote Meritocracy by Welcoming and Leveraging Differences. Our clients and employees comprise a heterogeneous group of successful, influential men and women from all cultures, races and ethnicities. Leaders create meritocracies that recognize and reward the diverse people and talents the firm requires to succeed around the world. They ensure that all employees have opportunities, free from artificial barriers, to rapidly advance to the utmost of their abilities.


    8. Develop Strategy and Execute. Leaders develop and articulate a clear vision and strategy for their business and set concrete goals toward realizing their strategy. They move quickly, make tough decisions and show excellent judgement. Finally, they are relentless in prioritizing actions and executing to the highest standards.


    9. Create Trust and Credibility Through Honest Communication. Our best leaders communicate fully, directly and candidly, and they follow with action. They are also good listeners. Above all, they recognize that the power of their personal example is greater than the power of their words.


SOURCE: Excerpted from Leading Organizational Learning: Harnessing the Power of Knowledge edited by Marshall Goldsmith, Howard Morgan and Alexander J. Ogg (March 2004; $39; Cloth) by permission of Jossey-Bass/A Wiley Imprint.

Posted on March 8, 2004July 10, 2018

Faced With a Shortage of Teachers, Texas is Relaxing its Standards

Texas needs 45,000 new teachers each year, but only 20,000 are getting teaching certificates annually, according to the Christian Science Monitor. The result is that the state may, like some other states, relax the rules on exactly who can teach.


Under Texas’ plan, which has not yet been finalized, college graduates can teach high school if they majored in the subject they’re planning on teaching, and if they’ve passed a subject-area exam and a certification test. They don’t need to have taken any education courses, according to the Monitor. For the first two years, teachers are matched with mentors.


Around the United States, school systems are coping with shortages of teachers, a problem expected to grow with the retirement of the baby boomers. States are providing recruiting and retention incentives for teachers, forgiving loans, appealing to older workers, and looking to other countries for potential teachers.

Posted on March 8, 2004July 10, 2018

Trouble at Dow Jones

At the parent company of the Wall Street Journal and Barron’s, “grumbling about salary and benefits has increased to a dull roar over the last five years,” according to the New York Observer. The Observer reports that “for the first time in the company’s history, there is frank talk of the possibility of a newsroom strike.”


The contentious issues include Dow Jones’ effort to have employees pay more of the cost of health insurance.


Dow Jones’s labor-management issues could create retention problems before they create a strike. One reporter was asked by the Observer if a strike would ever happen at Dow Jones. “I don’t know if people here would go on strike,” the reporter said. “I think they’d go work for The (New York) Times before they did that. They already are.”

Posted on March 5, 2004July 10, 2018

Dear Workforce How Do We Handle a Supervisor-Employee Romance?

Dear HR as Counselor:



First, a reminder that the information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Due to the legalities surrounding this issue, I would strongly encourage you to consult an attorney regarding the steps you decide to take and the policy you develop for the future.

This is a very tricky situation, regardless of whether you have a policy regarding workplace relationships. A solid policy can help, however. Among other things, at issue is balancing the rights of privacy of those involved, while protecting the company from charges of harassment and favoritism.

Assuming you don’t yet have a policy, you should first meet with the supervisor and verify that the personal relationship exists. Explain the issues of potential favoritism, perceived or otherwise, and possible charges of harassment that can occur if the relationship terminates.

Verify with the supervisor that the relationship is consensual. Tell the supervisor that if the relationship terminates, he must report this to you immediately. Clearly state your position that displays of affection in public, long conversations, and frequent personal discussions are inappropriate at work.

Next, meet with the subordinate and ask if the relationship is consensual. Describe, in detail, how to report anything that may seem inappropriate or harassing. State the same expectations regarding termination of the relationship, displays of affection, etc.

Encourage both individuals to decide between themselves which of them will voluntarily transfer to another area, if possible. If this is not possible, arrange to have the subordinate report workplace concerns and issues to another supervisor and have this other supervisor take responsibility for the subordinate’s performance reviews.

You might also consider having both parties sign an agreement stating that the relationship is consensual, that if the relationship terminates they will report it immediately, that they will report anything that seems inappropriate, and that they will decide between them which of the two will transfer to another area within a specified time period. Next, begin working on a policy that forbids close personal relationships between subordinates and supervisors, especially if it means one or both have to leave the company should this occur.

SOURCE: Kevin Herring, president, Ascent Management Consulting, Tucson, Arizona, March 7, 2003.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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Posted on March 5, 2004July 10, 2018

IRS Stepping Up Pension Audits

Large employers “should brace themselves” for possible IRS audits of pension plans, according to Business Insurance.


The U.S. government has made permanent a pension-auditing program that before was a limited pilot program. Six IRS audit teams–spread out in different parts of the country–will each examine 15 pension plans annually. Their focus will be on plans with 2,500 or more participants.


The IRS wants to make sure pension distributions are correctly calculated. It’s also looking at a long list of other items, including whether spousal consents are properly documented and if tax deductions correspond to what was contributed.


PricewaterhouseCoopers is telling employers to “beat the IRS to the punch” by making sure their plans comply with the law. Oftentimes a company’s plan literature is written in a way that’s consistent with the law but the plan’s operations do not conform to the well-written documents, an Aon consultant told Business Insurance.

Posted on March 5, 2004July 10, 2018

Illinois Putting the Squeeze on Small Temp Firms

The state of Illinois is hoping to save millions of dollars by reducing the number of staffing agencies it uses to three.



This is a good thing for three large corporations–Volt, Kelly and Manpower. It is, however, leaving many small firms–many owned by minorities and women–out of luck, according to the Chicago Tribune.


The Tribune reports that the state “plans to have contracts worth $44 million with three firms–$35 million for Manpower Inc., $7 million for Volt Services Group and $2 million for Kelly Services Inc.–through the end of June 2007.”

It will save Illinois about $1 million in the current fiscal year.

Posted on March 4, 2004July 10, 2018

California Companies May Bail Out of the State

Nearly 40 percent of companies in California are planning to move jobs out of state, according to the California Business Roundtable.


The analysis was conducted by Bain & Company, a consulting firm. Companies interviewed ranged from small businesses to large corporations with as much as $90 billion in revenue.


Bain reports that 27 percent of California jobs are in “mobile sectors,” such as software programming, that could be done elsewhere. California has already lost jobs in the movie business, with some jobs going to other states such as Texas, and other show-business jobs going to Canada and other countries.

Posted on March 1, 2004June 29, 2023

Monical’s Piping-Hot Idea

In 1995, Monical Pizza Corp. took a hard look at the future and saw a looming recession and an overbuilt, highly competitive fast-food industry. Management at the Bradley, Illinois, chain knew that, with 37 company-owned stores and 18 franchises, it would need a creative strategy to compete with large, well-financed companies during the coming economic downturn.



    It began to reorganize big-time. In 1997, the company instituted a process called the “service-profit chain model,” which links employee satisfaction with profitability and growth. And the firm has been enjoying swift and steady success ever since. Turnover in the restaurant industry is notoriously high. In 2003 it ranged from 45 to 80 percent, with higher rates in fast food and lower rates in pricier establishments, according to the the National Restaurant Association. Monical’s turnover still exceeds those numbers, but it reduced its rate from 138 in 2001 to 88 percent today. There has been no turnover among managers within the past 18 months. Guest-satisfaction scores are an enviable 60 percent, and revenue is up almost $6 million since 1998–from $22.8 million to $28.8 million. For proactively changing its operating model to meet the challenges of a slowing economy and an ultra-competitive industry, Monical is the winner of this year’s Optimas Award for Vision.


    The transformation began with an article in the Harvard Business Review, “Putting the Service-Profit Chain to Work.” Monical’s team leader for special projects, Max Brigham, made the electrifying discovery. “It made so much sense to us that we began our initiative centered on employee satisfaction as the primary driver of this chain.” It was a two-year process in which the company reviewed every contact point employees had with both the company and customers. Brigham says that the self-examination resulted in “a near total overhaul” of the company’s structure and mission. “We involved everyone in the process–general managers, assistant managers, field supervisors, people from the office–and asked them how things should be structured and changed. We took almost all their recommendations.” Everything did change: job titles and descriptions, the incentive plan and the company’s mind-set. Management and employees were organized into teams, and hierarchical structure was eliminated. And the company is also working with Harvard Business School as part of an experimental online learning program.


    For the fiscal year that ended April 30, 2003, revenue per store was up about $60,000 from 1998; 60 percent of guests gave Monical a 5 (on a scale of 1 to 5) when asked about their experience, jumping from 55.2 percent in the first quarter of 2000. Revenue climbed to $58.5 million since the company instituted the service-profit chain model.


Workforce Management, March 2004, p. 52 — Subscribe Now!

Posted on March 1, 2004June 29, 2023

GM Goes Fast

Two words run together tell the story of GM: GoFast. Hoping to stop sluggish decision-making and infuse speed and a sense of urgency into its global workforce of nearly 350,000, General Motors Corp. came up with the slogan four years ago. At the time, the global automotive powerhouse was in a downward spiral and steadily losing market share to fiercely competitive Japanese, German and Korean auto manufacturers. Top leadership at GM knew that something had to be done to shake things up. GoFast, with human resources managers in the vanguard, would be the name of the program that would lead the charge. Today, 7,000 GoFast workshops later, the term is part of GM’s culture, shorthand for ending cumbersome bureaucratic process by dealing with a problem immediately. “Just say ‘GoFast’ and everyone knows what you mean,” says Kathleen Barclay, vice president of global human resources.



    GM wins Workforce Management’s Optimas Award for general excellence for turning its workforce managers into strategic partners. The company has allowed workforce management to go beyond its traditional supporting role to help reshape corporate behavior with innovative ideas and technology. In addition to the GoFast workshops, salaried GM workers are given individual responsibility to contribute to corporate business results in an initiative called the Performance Management Process. The PMP program establishes individual business objectives for salaried employees that must be linked to the worker’s unit and, in turn, to the company’s overall goals. Today, 80 percent of GM’s executives strongly agree that they are personally being held accountable for business results, compared to only 50 percent a few years ago, according to an in-house survey. Some of the dollar payoffs have been equally dramatic. GM increased its market share in 2002 for the second consecutive year–the first time that has happened in 26 years, says company spokesman Robert Minton. GoFast workshops produced documented savings of more than $500 million. Technology innovations are also part of the cost-cutting. Company executives found that if they trained local dealers by using satellite feeds to monitors set up in service bays, rather than using classrooms, they could reduce training costs from $89 per student hour to $38. That change so far has saved GM $50 million.


    Now that the old decentralized setup has been replaced by a new more centralized system of management, talent is rising to the top in previously unknown ways. There has been an 80 percent increase in the number of women executives at GM, with a 180 percent increase in the number of women in the top 450 positions in the company.


    The reorganization that produced those results continues, with human resources managers operating as chief agents of the corporate overhaul. GM management concedes that its decision-making was slow, lumbering and bureaucratic. Among the chief problems feeding the poor business results were highly decentralized, competitive business units. Barriers had been set up between the corporate fiefdoms. Communication was poor. GM’s chairman and CEO, Rick Wagoner, wanted to see the internal barriers torn down and the company moving forward with one mind toward common goals. And he wanted the entire corporation to be infused with what he called “a sense of urgency.” The challenge was daunting. It’s one thing getting everyone in the Detroit headquarters acting as one company. But would it also work at GM’s Daewoo operation in South Korea?


   “In my mind, HR is paramount to our reorganization effort,” Wagoner says. Barclay and her team began by taking a look at the way human resources itself was performing. “HR had traditionally been positioned in such a way that it was spending a lot of time on transactional and administrative activities,” Barclay says. “We really needed to have a fundamental transformation of what human resources meant to the company as a whole.” Barclay and her team surveyed top GM executives in manufacturing, engineering, vehicle sales and other areas of the company, asking how human resources could add value and help drive change. The effort resulted in a strategic framework developed in 2001 that is still used today. It involves retraining human resources managers to think globally, learn to manage change, develop business acumen and forge relationships with other GM workers. Then came programs like GoFast and PMP.


    At first, resistance to GoFast in executive ranks was “tremendous,” Barclay says. “They didn’t want to do it.” One of the problems that everyone identified was that there were too many meetings. Now, here were even more meetings. But these were workshop sessions designed specifically to eliminate meetings by bringing key players from different departments together in one room to deal with a particular problem. Simplified, GoFast works this way: once a problem has been identified, then executives and other salaried employees responsible are brought together for a one-day session. The process might involve 6 to 20 key players. A decision to fix the problem is made on the spot.


    Helen Elliott, GM’s manager for human resource development in Europe, says she sees a huge change. For the first time, GM has standard training programs in every country and company facility, a sharp contrast to the days when training programs varied widely from plant to plant and from country to country.


    When GM was considering the acquisition of Korean auto manufacturer Daewoo, human resources stepped in and helped smooth the cultural transition. The new company is “not the old Daewoo and not a GM clone. GM Daewoo is a merger of cultures, the best of both worlds,” says Nick Reilly, GM Daewoo’s president and CEO.


    Efforts to change the GM culture are ongoing. “Human resources has a big role to play in making the company behave differently, and leveraging the strengths of the company and helping the company change its speed to go faster in decision-making,” Barclay says. “We have company-wide objectives around the world. We have everyone driving toward the same objectives.” GoFast.


Workforce Management, March 2004, pp. 36-38 — Subscribe Now!

Posted on March 1, 2004June 29, 2023

In Enron’s Wake, Time for a Review of Nonqualified Plans

The collapse of Enron and other companies plagued with financial wrongdoing has shaken employees’ faith in once venerable institutions such as stock grants and 401(k) plans. Those scandals have also damaged the reputation of another important part of corporate benefits planning: the nonqualified–not subject to federal contribution limits and insurance protections–retirement plans that companies have long provided to a limited cadre of top management to supplement standard company pensions.



    In the Enron case, shortly before the Houston-based energy giant went bankrupt in December 2001, the corporate nonqualified benefits plan was used to illegally funnel $53 million in early distributions to a handful of executives, according to a February 2003 report by the staff of the congressional Joint Committee on Taxation. That abuse, which came at a time when ordinary Enron employees were losing tens to hundreds of thousands of dollars in retirement savings they had been encouraged to invest in Enron stock, stirred outrage on Capitol Hill, where some legislators have proposed tightening the regulations on nonqualified plans. It also apparently has caught the attention of the Internal Revenue Service. Since last summer, federal auditors have been scrutinizing the nonqualified retirement plans of executives at a number of U.S. companies to see whether they comply with tax laws, according to numerous consultants and law firms that advise companies on tax issues.


    “The problem with nonqualified retirement plans is that they’re often pretty complicated,” says Brent Longnecker, president of Longnecker & Associates, a Houston-area consulting firm that specializes in corporate-governance issues. “When something is tough to understand, it’s potentially easy for someone to abuse. Now the IRS audit is looking at the nonqualified plans, which is going to make due diligence absolutely key.”


    The crimes of a few corporate criminals notwithstanding, nonqualified retirement plans are getting an unfair bad rap, Longnecker and other consultants say. Most companies are using them not to launder illegal payments, as Enron allegedly did, but for a more benign purpose. Nonqualified plans, unlike traditional defined-benefits pensions which are not federally insured, provide a way to supplement standard pensions and 401(k) contributions. Corporate executives aren’t penalized unfairly by federal rules that limit their participation in such retirement plans. In addition, the plans are a useful tool for recruiting and retaining top executive talent.


    All the same, the experts also say that it’s prudent for companies to take a fresh look at their nonqualified plans, with an eye to simplifying them and eliminating any anomalies–such as an unusually complex or lucrative custom plan created in the past for a specific executive–that might turn into tomorrow’s time bomb. And it’s also a good time to make sure that both employees and shareholders are fully informed about executives’ nonqualified retirement benefits, so that they don’t come as an unpleasant surprise in the midst of some future corporate crisis.


    Despite the recent controversy surrounding nonqualified plans, they are a widespread practice in corporate America. In a 2003 study of 200 Fortune 1000 companies by Clark Consulting, a firm in North Barrington, Illinois, that advises companies on compensation issues, 93 percent reported that they offer some sort of nonqualified benefits plan. That’s up 13 percent from a similar Clark study in 1997-1998.


    For years, virtually no one questioned the common practice of offering top executives additional benefits beyond the standard corporate pension and employee savings plans, says Les Brockhurst, president of the Executive Benefits Practice in Clark’s Los Angeles office. The regulations that govern qualified retirement plans–that is, traditional defined-benefits pensions covered by federal insurance–limit the amount of salary that can be included in the calculation of benefits to $200,000. In addition, federal rules set the maximum annual contribution to a corporate 401(k) plan at $12,000. As a result, at least in theory, ordinary employees had an easier time maintaining their income level in retirement than top executives did. But federal regulations also provide a limited loophole, the “top hat” exemption, which allows companies to supplement the retirement benefits of a few executives. “Basically, it’s a way of giving the chief executive the same opportunity to save that his workers get,” Brockhurst says.


    Companies also benefit from the plans, which provide both tax benefits and a perquisite that they can offer to executive recruits. Brockhurst says that nonqualified plans are particularly advantageous as a retention incentive as well. “They can be golden handcuffs,” he says. “While you’re entitled to your own money that’s in the plan, you’re not necessarily entitled to the corporate match. And you can’t roll your nonqualified savings into another plan, so if you leave, you have to pay the tax then.”



“The guiding principle is ‘keep it simple.’  The fewer complications that you build into the plan initially, the fewer problems you’re likely to have down the road.”


    And while Enron helped create a sensationalized image of nonqualified plans as under-the-table payoffs for a select few fat cats, the reality at most companies is considerably different. For one thing, federal regulations are a bit vague about who should be eligible for the “top hat” exemption, except to say that an eligible employee must be “highly compensated.” In the Clark study, 44 percent of the companies granted nonqualified benefits to staffers with annual compensation of $100,000 or more, which indicates that some senior managers as well as executives are getting access to such benefits. Additionally, most companies are merely giving highly paid employees a chance to save their own money and defer taxes. About 85 percent of the companies in the Clark study stated that they allow executives to defer part of their compensation in a nonqualified plan, and 93 percent allow participants to defer bonuses and other short-term incentives. In contrast to 401(k) plans, for which 96 percent of employers made matching contributions to employees’ savings, only 41 percent of the companies contributed to executives’ accounts in nonqualified plans.


    The trade-off is that the benefits don’t enjoy the same regulatory protection that traditional pension benefits have. If a company goes bankrupt, for example, employees’ qualified pension benefits are insured under federal law. An executive with nonqualified benefits, however, simply becomes another general creditor in the bankruptcy, which probably means that he or she will lose that money.


    “At Enron, what they tried to do was work out a device to eliminate the risk,” Brockhurst says. “That basically was eliminating a key element of what a nonqualified plan is supposed to be.” Additionally, Enron paid an early distribution to its favored few without deducting a penalty–known in accounting parlance as a “haircut”–from the money, as most companies do. Such maneuvers, however, are likely to become a thing of the past. The Joint Committee’s report recommended that Congress rewrite the laws and subject nonqualified benefits to federal taxes if a company allows early distributions.


    A few companies have played fast and loose with business ethics in other ways, consultants say. Some have attempted to use offshore trusts to put executives’ retirement benefits out of the reach of U.S. tax collectors, Brockhurst says. Others have sweetened executives’ nonqualified retirement benefits by giving them credit for more years of service than they actually have worked, a recent AFL-CIO study reports. Brockhurst insists that such abuses are relatively rare. “At 99 percent of companies, the executives retire, take their payouts, the IRS gets its share and the company gets a tax deduction,” he says.


    With nonqualified benefits increasingly subject to regulatory scrutiny, consultants say that companies should take a careful look at their plans to make sure there aren’t any potential problems. One particular red flag: nonqualified benefits plans designed for particular executives, or negotiated by them. The worst-case scenario, Longnecker says, is an executive at a struggling outfit who tries to renegotiate his benefits package. “It’s one thing if he’s doing a good job and he says, ‘I want more.’ But if the company is stagnating, you may be in a situation where a guy is panicking and thinking that he needs to line his pockets because he’s going to be on the outside soon. That’s something you need to watch out for.”


    Pete Neuwirth, a senior vice president, Human Capital Practice at Clark Consulting in Berkeley, says that companies can avoid such problems by offering all executives the same nonqualified benefits package. “The guiding principle is ‘keep it simple,’ ” he says. “The fewer complications that you build into the plan initially, the fewer problems you’re likely to have down the road.”


    It’s also essential to think carefully about how nonqualified benefits plans may appear to employees and shareholders. Given recent headlines about underfunding of traditional defined-benefits pension plans at many U.S. companies, it’s risky to even appear to be giving executives excessive pension benefits, whether or not the two issues are directly related. (The presently underfunded plans remain federally insured, and regulators can compel companies to increase their funds’ reserves. Nonqualified plans, in contrast, enjoy no such protections.) Longnecker recommends a corporate communication campaign to explain to everyone, both inside the company and out, what sort of benefits are being offered to executives and why the deal is fair.


Workforce Management, March 2004, pp70-72. 15 — Subscribe Now!

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