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Posted on May 21, 1999July 10, 2018

Newcourt’s Call Center Streamlines HR Process

Welcome to the Newcourt employee services center’s automated system. Your call may be monitored for quality assurance purposes. To speak with an employee services center representative, press zero. To be connected to the external third-party service provider for medical, dental, vision, prescription drug program, reimbursement accounts or COBRA …


So it goes for the roughly 3,000 U.S. employees at Parsippany, New Jersey-based Newcourt Services—a leasing and asset-based financing company recently acquired by Livingston, New Jersey-based CIT Group.


To improve the efficiency of human resources services at the company’s headquarters and 50 satellite offices from Tennessee to Oregon, Newcourt designed a call center with enough computer firepower to manage its entire workforce. Now, if employees have questions about their 401(k) account, disability, or workers compensation, they just punch a few buttons on a telephone keypad and—presto!—they’re either connected to a voice-activated system, an HR specialist or transferred to a third-party service provider such as an insurance company or pension administrator.


The idea for a centralized call center came several years ago after the company redesigned its human resources department to cut costs and, at the same time, offer more management services. Newcourt went through the painstaking process of reclassifying all of its human resources services—separating the personnel-administration transactions from everything else.


“We weren’t even thinking about a call center in the beginning,” says John Gillen, Newcourt’s vice president of employee services and HRIS. “We learned rather quickly, though, that a call center would enable us to take advantage of protocols that improved services to employees, while also reducing costs. It wasn’t so much a strategy, but a way to implement a strategy.”


The so-called strategy focused on providing accurate, up-to-date employee information, and a higher level of service that could track cases and spot problems or trends. Newcourt already had a telecommunications hub that gathered phone lines and directed calls via an automatic call distribution switch. What it didn’t have was the knowledge to facilitate the process, so Gillen hired outside consultants from McLean, Virginia-based Talisman Technologies.


Through Talisman, Newcourt purchased computer software from which it built a knowledge-based system to help store answers to questions frequently asked about HR issues, and a case-management system to track calls coming into the service. All told, Newcourt spent roughly $150,000 for hardware, software, consulting services and employee communications tools. The project was funded slowly and over time.


“Newcourt has a number of sales people at different locations around the country,” says Jane Paradiso, president of Talisman Technologies. “Above all else, it needed the appropriate software and hardware to provide employees with consistent, reliable data in one location to address HR-related issues.”


Technology simplifies processes.
Newcourt went operational on October 12, 1997. The call center was promoted through the annual benefits sign-up and on every pay stub.


By centralizing most of the personnel-administration work at headquarters, the 12 offsite human resources managers at the 50 satellite offices can focus their attention strictly on people-management issues. Most of the questions that go to the call center are benefits and payroll-related. Employees use their social security number or employee identification number to access the call center via the phone with their requests.


Then an automatic call distributor picks up the call and transfers it to the appropriate HR agent, who pulls up the caller’s information on a computer screen to provide immediate help. One of the unique benefits of a call center is that it can be electronically updated and disseminated immediately, and accessed by employees when necessary. “It really has changed the role of HR management within our company,” says Gillen.


And it took less than a year before Newcourt realized a return on its investment. “Our HR professionals are becoming better business partners, working more closely with the managers and supervisors at our 50 satellite offices.”


Back at headquarters, the four in-house HR professionals are trained to more thoroughly understand the company’s policies and procedures. Calls coming into headquarters have gone from six calls per employee or an estimated 10,000 in 1998 to 10 calls per employee or an estimated 30,000 in 1999.


With technology comes change.
Of course, two years ago, most everyone wondered about the quality of service the call center would provide to individual employees. “We were almost afraid to answer the phones the first day,” says Gillen. “It required a whole new way of looking at work.”


The company’s biggest challenge was getting HR managers to overcome their reluctance to the program. They had a hard time accepting a call center as part of the HR process. Face-to-face encounters on personnel-administrative issues were virtually eliminated by offering one direct line to a personnel administrator at corporate headquarters. “We actually found that even though a lot of our HRpeople were accessible to employees, they didn’t always have the appropriate HR-related information,” says Gillen. “They’d have to call corporate for the answer, then get back to the employee. We eliminated those phone calls.”


Says Paradiso: “Personal ties are a concern for any HR professional. But for people who want quick answers to their questions, technology is the better choice. And unfortunately, it’s sometimes the HR staff who is most threatened. Call centers help upgrade the image of human resources professionals as being technology fluent, as opposed to a paper-shuffling, bureaucratic group.”


It took less than a year for Newcourt to realize a return on its investment.


As Gillen notes, however, Newcourt’s human resource professionals quickly realized that employees were receiving better and faster service. “Those HR managers whose strength was paperwork efficiency—and not HR strategy—got lost in the shuffle.”


Since building the call center, Newcourt has realized about $250,000 in savings within the first year. Last year, the company conducted a survey-assessment of the call center by counting the number of people who used the service, and how many times they successfully got their questions answered on the first call. “HR has a bigger role now in the organization,” adds Gillen. “It’s more involved in the business issues on a level we’ve never seen before.”


Even though the high price of a call center can make it cost-prohibitive for many companies, Gillen says a company’s never too small to make management changes via technology. “A lot of companies don’t think they can have an HR call center because they’re too small. But it’s not just about reducing costs. It’s also about focusing HR people on strategic business issues. They’re no longer bogged down by endless questions about personnel-administrative issues—which means they’re better focused on people-management issues.”


Workforce, June 1999, Vol. 78, No. 6, pp. 126-128.


Posted on May 21, 1999July 10, 2018

Table of Contents June 1999

Cover Story

A Day in the Life of HR
By Allan Halcrow
Here are the colorful, compelling and often comical findings of the Workforce annual survey, “A Day in the Life of HR.”

In ‘Real HR,’ Anything Can Happen
By Allan Halcrow

HR Reform at the United Nations
By Brenda Paik Sunoo

HR in the Drivers’ Seat at AirTouch Cellular
By Linda Davidson

Lights, Camera, Action: HR at E! Entertainment
By Scott Hays

HR on the Run: Two Hours at US WEST
By Shari Caudron

HR Models Work/Life Balance at Dole
By Jennifer Laabs

HR’s Internal Consulting Approach at DHL
By Nancy L. Breuer

Features

Alternative Medicine: The Arrival of New Age Health Care
By Brenda Paik Sunoo

How Great Managers Develop Top People
By Marcus Buckingham and Curt Coffman

Network Your Way to Better Recruitment
By Moshe Even-Shoshan and Tamar Gilad

Departments

Putting It Together
Dealing with a Workforce on the Edge

News Angle
Columbine Tragedy Sparks Debate Over Workplace Violence

The Buzz
The Use of Lie Detectors at Work; Think Two Instead of Team

Forté
HR Sets New Precedent with ‘The Prince of Egypt’ Screen Credit

Legal Insight
Protect Yourself from an Equal-Pay Audit

Money Matters
Stock Options May Depress Returns for Shareholders

Personal Best
Job-Readiness Program Is a ‘Win-Win’ in Atlantic City

Trends & Resources

HR Call Centers: A Smart Business Strategy
By Samuel Greengard
Facilitating employee self-service, an HR call center can reduce administrative work, cut costs and ratchet up customer service.

Planning Is Key to Call Center Success
By Samuel Greengard
An effective call center requires a good strategy with lots of planning. Here are tips to keep in mind.

Internal Resources: Newcourt’s Call Center Streamlines HR Processes
By Scott Hays
Find out how a call center at Newcourt Services, a financing company in Parsippany, New Jersey, lets HR focus on more strategic issues.

More Information: More About CTI
Here’s a list of seminars, Web sites, articles and books you’ll find helpful if you’d like to continue your research about computer telephony integration (CTI).

A Special Report

Human Resources Technology Trends: Beyond the Millennium
By Samuel Greengard
In this special report sponsored by SAP America, Inc., Workforce put together a panel of eight experts and asked them about technological advances that will affect HR and business in the next 10 years.

Posted on May 21, 1999July 10, 2018

Interview With An HR Master’s Degree Candidate

Ross Kerr, a Toronto native pursuing a Master’s degree in human resources management at Rutgers University, talks about where he and the rest of his HR-generation are headed.


Please describe your educational background.
My educational background includes a Bachelor of Arts at King’s College, in Halifax, Canada, with majors in sociology and history. I also have a certificate in human resources management. This certificate allowed me to write the standard exam for the Human Resources Professional Association of Ontario (HRPAO).


So why did you choose to pursue a degree in HR?
I applied for HRM certification and took a summer job in the HR department of a major Canadian insurance company. Since I enjoyed the work and did well at school, I decided to take a full-time HR position with that company.


My role began as an administrator of forms for managers to change the pay and status of employees. As I developed relationships with the managers, I looked for opportunities to increase my value to them. Soon, I was interviewing and providing guidance on administering HR policies. My role quickly expanded to include consulting with managers on employee-relations issues, process improvement initiatives, and the reorganization of the Canadian division of the company.


Do you think a Master’s degree is necessary in this field?
To get a position in which one can make a significant impact on an organization, a higher degree—such as a Master’s—is helpful. A Master’s opens the door to more responsibility as a result of the skills that students gain and the credibility it offers. For those who want to be consultants, a Ph.D. is probably the better choice since much of the work is research-based. Many business-strategy consulting firms still prefer individuals with an MBA or Master’s in economics.


You said you had an HR certificate. You didn’t feel that it was enough?
Though I already had a certificate in HRM from Canada, I decided to pursue the Master’s (MHRM) for three reasons. First, the program offered a high profile education to help me compete for a role in the global labor market—that is, it would help me reach higher levels of an organization in any number of countries. Second, Rutgers is well known for its faculty; I wanted the opportunity to study with some of the leading researchers in the HRM field. Third, major U.S. corporations recruit from the Rutgers MHRM program and I wanted to test the employment waters south of the border.


Is HR education these days focused on “old HR” or “Real HR, Real Impact”?
The advantage of this program is that it offers studies in the traditional functions of HR (selection, performance management, etc.) and decision-making skills (financial analysis, statistics and research methodology), as well as the integration of those areas into an HR strategy that aligns with the business strategy. The program’s curriculum is focused on providing a comprehensive and integrated outlook on HRM practices, including courses in managing the global workforce, management and development of teams, and soft-asset due diligence during acquisitions.


Do you think an MBA is necessary for an HR professional to impact the business world?
I believe that it’s important to build an expertise—or a perspective—from which one can make decisions and base opinions. I chose to develop my skills from the HRM perspective. However, I also strongly feel that an effective HR professional must have the basic skills and knowledge taught in an MBA program.


Understanding the business and being able to speak the language of the others around the management table opens the door for HR professionals to deliver a significant impact on organizational performance. Since the combination of HR and MBA credentials provides the necessary competencies to implement an effective HR strategy, individuals with those skills will soon become one of the most sought-after commodities in the management labor market (if they aren’t already).


Is an MBA in the cards for you?
A balance must be found between work experience and education in order to make either one valuable. I plan to work toward an MBA during the course of my employment.


Was the accreditation worth the effort?
Without a doubt, accreditation is an important factor contributing to the acceptance of HR professionals as top management in organizations. People can see the process that an HR professional has followed to achieve some level of proficiency in the field. When I first wrote the exams, I thought it was a waste of time—but while I was working in the field, I saw a significant disparity between those who had HR education and those who didn’t. Those who have an HR education are clearly in a much better position to influence organizational decisions. The individuals tend to be regarded as innovative and thoughtful because they have substantive research and case studies to back up their positions.


What is your generation of HR professionals looking for?
For the most part, my colleagues (at school and at work) share the same driving ambition for HR professionals to be in a more influential role in terms of organizational strategy and implementing HR practices that effectively use the firm’s intellectual capital to generate greater economic value. The reality is few firms are adopting high-performance HR practices and many still view the payroll as an expense rather than an investment.


Will these firms change?
The future of HR rests in the hands of the current generation of HR professionals. As strong as the HR wave is, it may only last until the next economic downturn. The goal is to demonstrate the impact that HR can have on the economic value of organizations, at least to the extent that employees and the HR roles are no longer the first cuts to be made when the economy begins to slow down.


HR professionals today are, for the most part, more highly educated than in the past; we have standardized credentials—as do accountants and lawyers—which provide a solid basis for others to evaluate our skills.


As the global labor market expands, knowledge is an important asset that individuals will carry with them wherever they work. The future will hold promise for those who can become experts in at least one profession and then begin to make in-roads into other professions. It’s hard to argue with someone who understands your field as well—if not better—than you do.


Workforce Extra, May 1999, pp. 2-3.


Posted on May 20, 1999July 10, 2018

Tips on Using Search Engines

Do you use search engines a lot during the course of your day, only to find yourself on a fruitless wild goose chase?


You can greatly improve your chances of success by learning the basics of the system used by many search engines. Here are some important features to know:


  • The use of quotes can greatly increase your odds of finding your cyber-treasure. If you want to find out about the HR policies of Ben & Jerry’s, you’re not going to want lots of results about random people named Ben or Jerry. Try typing in “Ben & Jerry’s” in quotes or “Ben & Jerry’s Ice Cream.” It will eliminate results that show Ben and not Jerry, or results about Ben Franklin or Jerry Lewis.
  • The use of the word AND can also help you. If you’re searching for info about Ben & Jerry’s and their HR policies, try typing in the following phrase: Ben & Jerry’s AND employees. You will get only references that include both the store and it’s employees, rather than just information about ice cream.
  • Try using the phrase AND NOT to eliminate unwanted results. Toledo AND NOT Ohio would help you get results about Toledo, Spain.

SOURCE: Todd Raphael, Workforce Online, March 16, 1999.


Want more information on HR Technology? Search the Workforce Online Research Center, or click here to find out about the June IHRIM conference in Salt Lake City.

Posted on May 20, 1999July 10, 2018

Payroll-deduction IRAs Help Employees Save for Retirement

Many employers permit their employees to directly deposit all or a portion of their paychecks into checking or savings accounts. Employers may also permit their employees to contribute to traditional or Roth individual retirement accounts or annuities (IRAs) by direct deposit through payroll deduction. Payroll deduction IRAs are a way for employers to assist their employees in saving for retirement.


Traditional IRAs
Employees who make deductible contributions to traditional IRAs, whether by direct deposit through payroll deduction or otherwise, may be able to adjust their Federal income tax withholding on account of these contributions. By adjusting their withholding, employees may not have to wait until they file their tax return to get the benefit of the tax deduction for their contributions.


Employees can review the instructions on IRS Form W-4 (Employee’s Withholding Allowance Certificate) and the worksheet on the back of that form to see if they are eligible for this withholding adjustment.


Roth IRAs
The introduction of Roth IRAs in 1998 presents an additional opportunity for employee retirement savings. As with traditional IRAs, amounts accumulated under Roth IRAs are exempt from federal income tax. Unlike traditional IRAs, contributions to Roth IRAs are not deductible. However, “qualified” distributions from Roth IRAs are excluded from a taxpayer’s gross income.


Cite:IRS Announcement 99-2, I.R.B. 1999-2, CCH PENSION PLAN GUIDE 17,097P-94.


SOURCE: CCH Incorporated is a leading provider of information and software for human resources, legal, accounting, health care and small business professionals. CCH offers human resource management, payroll, employment, benefits, and worker safety products and publications in print, CD, online, and via the Internet. For more information and other updates on the latest HR news, check our Web site at http://hr.cch.com/.

Posted on May 19, 1999July 10, 2018

Raid the Competition for Workers, Not Their Secrets

You can try recruiting. You can try retaining. But in this tight labor market, human resources professionals may try a third R — raiding.

Your company may already practice occasional corporate raiding, or it may be something you’re considering. But here’s another thing you should consider: If you’re eyeing your competitors’ people, tread carefully.

Although you may think you’re playing a fair game, your competitors — and the law — may not agree. And then you may face a costly legal battle, or be prohibited from hiring those people altogether. John Siegal, a member of the non-compete and trade-secrets practice group at Proskauer Rose LLP in New York City, offers the following advice to wanna-be raiders.

What is the conflict in a corporate-raiding lawsuit?
These lawsuits are disputes over attempts to hire entire departments, or to quickly create new capabilities through large-scale hiring binges. These are binges in which the target employer seeks court orders preventing further raiding — even in the absence of non-compete contracts with employees.

Employee-raiding cases are less about people than about proprietary information and customer relationships.

Describe a general outline of a corporate-raiding lawsuit.
The company that’s losing people claims that the hiring company is interfering with its employment relations, misappropriating its trade secrets, and/or unfairly competing. It can seek a temporary restraining order or preliminary injunction.

The outcome of the case is likely to depend on a lot of things, including the departing employees’ knowledge of confidential, proprietary information; the safeguards the prior employer has taken to protect its confidential information; the caution of the hiring company to avoid misusing trade secrets the new employee may have; and the evidence, if any, that the new employer acted with bad intent or predatory motives.

So the suits aren’t necessarily about the employees, but about what employees know?
At least from a legal standpoint, employee-raiding cases are often less about people than about confidential, proprietary information and, in some states, customer relationships — how well they’re protected, how vital they are and how much access the transferring employee has. In this context, the law reflects economics: If know-how and know-who create value, then the law protects employees from corporate raiders because they’re valued by the company being raided.

Then how can HR tell whether an employee is off-limits legally?
Whether the hiring will be enjoined often turns on the legal definition of a trade secret. The law defines a protected trade secret as “any formula, pattern, device or compilation of information which is used in one’s business, and which gives an opportunity to obtain an advantage over competitors who do not know or use it.” If that sounds broad, it should — trade-secret law is not just limited to technical formulas and scientific information.

What kind of information does the trade-secret law include?
While manufacturing processes, like a food company’s “secret recipe,” are often found to be trade secrets, so too is a wide array of commonplace business information that employees at all levels routinely encounter. For example, courts have found that revenue projections, plans for future projects, pricing and product strategies, databases, customer lists, contact information and sales reports can all qualify for trade-secret protection.

How can HR tell if the information possessed by potential employees is the sort of trade secret that can cause a court to enjoin the hiring?
The courts have identified six highly fact-intensive factors for evaluating this decision:

  • The extent to which the information is known outside of the business
  • The extent to which the information is known by employees and others that are involved in the business
  • The extent of measures that were taken by the business to guard the secrecy of the information
  • The value of the information to the business and its competitors
  • The amount of effort or money expended by the business in developing the information
  • The ease or difficulty with which the information could be properly acquired or duplicated by others.
These [qualities] may sound complicated, but it boils down to a couple of questions that are simple to ask, but not so simple to answer: Has your competition done an effective job protecting its information? And could you get the information from sources other than your competitor’s former employees? Using these tests, a great deal of relatively routine corporate information can qualify as a trade secret.

What are other guidelines for hiring from competitors?
Consider these cardinal rules: Act to benefit yourself, not to hurt the competitor, and watch out for what is in writing.

Every experienced litigator can tell tales of uncovering documents you wouldn’t believe people actually created or kept that have blown cases wide open. In one employee-raiding suit, someone at [the raiding company] wrote and distributed a report about an internal presentation of an “action plan” that included as its first item: BE PREDATORY ABOUT PEOPLE in capital letters. The memo actually stated: “Remember, the taking of their people … makes it even harder on them to do business.”

Needless to say, the memo was attached to [the plaintiff’s] complaint as Exhibit A. It crippled the fair-competition defense from the outset and the litigation was quickly settled.

Can the employee bring non-proprietary documents from the former employer?
Urge them to leave the competitor’s documents behind. Any documents that your new employees bring with them from their old jobs will create real problems in litigation. Where there is smoke, there’s often fire, and the existence of any purloined documents — no matter how innocuous — can burn you in court.

Departing employees are not supposed to take company documents with them, and people who do are suspect. The litigation will begin with your competitor requesting documents, so make sure your new hires don’t take any — including their Rolodexes(TM)– and eliminate this issue at the outset.

How can a company prove it’s pursuing the employees, rather than the trade secrets those employees know?
Make sure new employees don’t bring any documents with them. Make sure any documents you create in the course of hiring people from a competitor are completely accurate — reflecting your company’s desire to hire the people for their general knowledge and experience, not any specific, proprietary information to which they may have had access when employed by your competitor.

Ask yourself these simple, fundamental questions: Are these people I’d want to have around for the long haul, even if they don’t know any of my competitor’s secrets or don’t have my competitor’s customer list? Can I honestly tell them I don’t want them to use any confidential, proprietary data, documents or customer lists they took from my competitor? Can they do the job for me without misusing the competitor’s trade secrets and customer lists? If you’re not absolutely certain that the answers to these questions are “yes,” you may be in for trouble.

How careful do companies need to be?
Courts will crack down on employee raiding to prevent the misuse of trade secrets, but they are loathe to stop people from taking the job of their choice, especially where there is no contractual non-compete provision. But it still pays to be careful about how you approach a competitor’s employees. If the evidence tends to show that you have predatory intent, it can tilt the case against you.

So courts could prohibit employees from working for a particular company if its actions were ruled predatory?
The 13th Amendment outlawed slavery in this country more than 130 years ago, and courts almost never order that people must remain in employment that they wish to leave, but courts frequently do enjoin an employee from going to work for a new employer.

What are the chances of a corporate raider avoiding that kind of situation?
If the new employees sought you out — or even if you identified the group of new hires as part of a broad-based search in which you had interviewed and considered prospects from numerous sources, your chances of prevailing in litigation will be substantially greater.

On the other hand, if the evidence shows that you specifically sought out particular employees in a particular competitor’s operation, it will lend credence to the competitor’s claim of “bad intent” — that you were seeking its trade secrets, not its bodies, or that you were seeking to hurt it rather than trying to help yourself.

What can an employer do to protect itself?
Take several practical steps to avoid liability if you are sued: Include a representation in new employees’ offer letters or employment agreements that they will not use trade secrets from their former employers. Make sure the new employees’ job descriptions differ from their prior posts and leave legitimate room for the employees to operate without using trade secrets. Instruct the new employees’ colleagues in writing as to subject matters that should not be discussed with them. Most of all, make sure in job interviews and initial meetings on the job that the new employees are honestly committed to fair competition, not to misusing trade secrets and customer lists from their prior jobs.

Employee-raiding litigation is a problem that good management and planning can often avoid. However, even if litigation does occur, the same steps you take to try to avoid litigation will help prepare your defense by making a solid record to use in court.

The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or legal opinion.

Workforce, December 1998, Vol. 77, No. 12, pp.121-123.

Posted on May 19, 1999July 10, 2018

Eight Myths of HRMS Software (III of IV)

Myth #5:


HRMS Software requires lengthy and costly training
HRMS software merely automates tasks that you already perform (or need to be performing). Well-conceived and well-designed software should take into account the typical ways in which HR tasks are already performed. The wheel does not need to be reinvented.


Granted, you will need to learn how the software does things that you used to do manually, but we are dealing with the capture, storage, and retrieval of information. Any software that cannot simply automate the process of putting information into computer files instead of putting paper into filing cabinets, or that cannot replace an Excel spreadsheet, is probably not well conceived or well designed.


There is an old saying in the software business. “If software is hard to use, it won’t get used.” An indication of how hard software is to use is how hard it is to learn. If you need weeks and weeks of training to learn how to do what you already know how to do, there is probably something wrong with the software, not you.


Yes, you may need some training with your HRMS software, but if it is more than just a few days, you may be paying for badly designed software, not quality training.


Myth #6:


Customizing HRMS Software Requires Very Expensive Consultants
The normal reason software needs to be customized is because you wish to change the software to more precisely meet your needs. If you know what you wish to change, the hard work is already done. Most quality HRMS software provides some type of user customization capability. A well-designed customization feature will allow you to make most, if not all, of your desired changes in just a few hours or less.


It is very important that you purchase a product as close to your needs as possible. Determine if using the inherent user customization features will allow you to make the final adjustments yourself. You would not purchase a sports car and request the dealer to customize it into a van. Likewise, you would not purchase an HRMS product designed one way and then try to make it work another way. Wise research will assist you in getting a product close to your needs and in getting a product that you can easily and inexpensively customize to precisely meet your needs.


SOURCE: Jim Witschger, “HRMS Software—Myths and Reality,” March 1999. http://www.people-trak.com


Want more information on HR Technology? Search the Workforce Online Research Center, or click here to find out about the June IHRIM conference in Salt Lake City.

Posted on May 19, 1999July 10, 2018

IWorkforce Online -IAdvertising Terms & Conditions

The following applies to all Workforce Online advertising.

Rates


Rates are subject to change upon notice from the publisher. Should a change in rates be made, space reserved may be canceled by the advertiser or its agency at the time the change becomes effective without incurring short-rate charges, provided the advertisements published up to the date of cancellation are consistent with the appropriate rate.


Cancellation of space reservations for any other reason in whole or part by the advertiser will result in adjustment of the rate based on past and subsequent insertions to reflects actual space used.


Cancellations or failure to produce artwork before the live date will result in a full charge of the space to the advertiser.


An order may be canceled by the online publisher if the advertiser or agent fails to pay the account when due. The difference between rates billed and rates earned on advertising shall become due and payable immediately.


Commissions and Billing Procedures


All rates are gross. Commissions to recognized agencies: 15% if the invoice is paid within 30 days. No commission allowable after 30-day period. Cash discount not available. Invoices are rendered when ads go live on the site are mailed. No commission on production charges. No commissions are allowed on billings turned over for collections. New advertisers must complete credit application and prepay the first insertion.


Placement


Placement of advertisements on the Web page is at the discretion of the publisher except where a request for a specific preferred position is acknowledged by the publisher in writing. Placement of advertisements in a section of the Web site is at the discretion of the publisher unless otherwise specified as part of the advertising program.


Materials


Advertising artwork and/or materials must be received by material closing date or the position may be lost. Publisher may use prior ad material if new material is not received on time. Cancellations or changes in orders must be made in writing and be received by the publisher on or before the closing date.


Contracts


Advertising contracts are for the period specified. Advertising must run through the duration of the contract to earn the quoted rate. Cancellations of any portion of a contract nullify all quoted rates.


Terms and Conditions


a) Online advertisements are accepted upon the representation that advertiser and its agency have the right to publish and display the contents thereof. In consideration of such online publication and display, advertiser and its agency agree to indemnify and hold online publisher harmless against any expense or loss by reason of any claims arising out of online publication and display.


b) All contents of advertisements are subject advertisements are subject to online publisher’s approval. Online publisher reserves the right to reject or cancel any advertisement, insertion order, space reservation or position commitment at any time.


c) All insertion orders are accepted subject to provisions of the current rates.


d) Online publisher shall not be liable for any costs or damages if for any reason it or it agents fail to electronically publish and display an advertisement. In no event shall the online publisher be liable for any damages, consequential or otherwise, in excess of the amount paid for the advertisement, as a result of any mistake in the advertisement, omission from or error in any index, or for any other reason.


e) Online publisher shall have the right to hold advertiser and/or its advertising agency jointly and severally liable for such monies as are due and payable to online publisher for advertising which advertiser or its agent ordered and which advertising was published and displayed.


f) No conditions other than those set forth in the rate card shall be binding on the online publisher unless specifically agreed to in writing by the online publisher. Online publisher will not be bound by conditions printed or appearing on order blanks or copy instructions which conflict with the provisions of the rate card.


g) Online publisher is not liable for delays in delivery and/or non-delivery in the event of an Act-of-God, action by any government or quasi-governmental entity, fire, flood, insurrection, riot, explosion, embargo, strikes whether legal or illegal, labor or material shortage, transportation interruption of any kind, work slow-down or any condition beyond the control of the electronic publisher affecting production or delivery in any manner.


Posted on May 19, 1999July 10, 2018

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                        Posted on May 19, 1999July 10, 2018

                        You Might Not Be a Strategic HR Leader If ..

                        You might not be a strategic HR leader if …


                        … managers in your firm have been conditioned to use the phrase “that sounds like an HR issue” whenever they have a situation they don’t want to deal with.


                        … your only role at Corporate Leadership Team meetings is to serve donuts and write on the flipchart.


                        … you think all the important information you need can be found on the HRMS system.


                        … you believe that being “politically correct” is more important than using common sense.


                        … you can’t accept the fact that some things just can’t be measured.


                        … you describe your organization’s goal as “Uh … well … duh … to make money … right?”


                        … your personal battle cry each morning is “paper, paper, bring on more paper!”


                        … the top management committee asks to leave the room because they want to discuss “people issues”


                        … your only copy of the business plan is the one you found in a conference room in 1995.


                        SOURCE: Excerpted from a list compiled by Dr. Paul M. Swiercz, Director, HR Strategic Partnership Project, Department of Management Science, The George Washington University (Washington, DC) from responses on HRNet.


                        Workforce, September 1998, Vol. 77, No. 9, p. 21.


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